I highly recommend not to rent a car from here. Normally Hertz is good but at this location they…read moreare understaffed at times causing you to wait 2 hours in line to pick up your already booked/reserved car. You get a ticket that says estimated wait time 15 min but it's not true. All other rental car companies are fast here. I'm watching people arrive at enterprise then 15 min later they leave with a car.

Extremely bad service, excruciatingly long waiting times, ridiculously high extra charges and…read morefines, damaged cars, no customer service to speak of, no communication with the customers before or after the rental, unexplained charges up to six months after the rental and more - this business is just bad and should be avoided at all costs (it will still cost you less than when you do business with them, trust me).

Incredibly bad service. Only one single employee available (the other 2 desks were enpty), who was…read morenot very professional, constantly calling her colleagues to verify availability of cars.

We have always rented cars for our holidays, and we never had any problems, but deciding to rent…read morefrom this company (Locauto) has effectively ruined our last holiday in Italy, and I would like this to at least be a warning to other people considering this company. Unfortunately, as usually happens, I only now - when it is too late - realise what a huge dissatisfaction rate this company has with its customers, as can be easily seen by doing a search with their name. Our car had been pre-paid in full over the Internet, yet because we arrived a few hours later than the time I indicated in the booking, they said they cancelled our booking and have no car for us. All of that was said in a very rude and completely unapologetic way, and we were left both without a car for our holiday and with no refund whatsoever. No-one from Locauto had called to warn us that if we don't show up in the next X hours or so we'd lose the car, and a subsequent careful inspection of the Contract revealed that there was no mention of how long the "tolerance interval" around the indicated pick-up time ("no-show") is. It therefore seems reasonable to assume that if you showed up on that day later than time specified, it would only be your loss because you will have the car for less time. Since I had already paid for it, the car should have been put aside for us in the parking lot, rather than being rented again to someone else, as it has been! Had the people behind the desk been at least a bit friendly and understanding at the huge inconvenience they had caused us, I would have probably just left it there. In the meantime, however, I have sought legal advice and I will be going after them for every penny they took from us, including compensation for our ruined holiday plans.

DO NOT RENT from Locauto Rent or Enterprise when in Italy. They are thieves and scam artists. I…read moreread many different reviews about Locauto Rent fraudulently charging for many things. So I did not rent from them due to this. I went through Enterprise to be safe and Lo and Behold they sent me to pick up my car from Locauto Rent in Rome and I got charged an extra $300 in damages. There is no way to dispute this and Enterpise would not help out at all. Nobody would show me this "damage" they said that occurred and we took pics before and after of the car. There was no damage whatsoever and there was no way to get my money back since they had my card already charged. DO NOT rent from either of these places! Be warned!!

From the owner: Il nostro progetto consiste nella realizzazione di un ufficio multi servizio, il Key Deposit, che…read moreha l'obiettivo di rispondere alle esigenze dei proprietari di attività extra alberghiere che molto spesso non hanno il tempo per dedicarsi a una vacanza, a un weekend fuori porta o che semplicemente devono assentarsi per un appuntamento irrinunciabile. Per far ciò, abbiamo creato un punto accoglienza da cui gestire i check-in per gli ospiti delle strutture turistiche, seguendo un modello già esistente in Italia e all'estero. Il Key Deposit è una realtà innovativa volta a far fronte alle numerose richieste delle strutture ricettive. I servizi che offriamo sono numerosi e si rivolgono non solo ai proprietari di attività extra alberghiere, ma anche agli ospiti che soggiornano in queste strutture e ai numerosi turisti che visitano la nostra città. Proprio per quest'ultimi proponiamo: - noleggio auto: collaborazione con rinomate aziende del settore per creare il primo rental point a Bergamo, che permetta di noleggiare un'auto direttamente dal centro città; - transfer giornaliero e notturno da/per l'aeroporto: servizio offerto a prezzi davvero convenienti grazie alla collaborazione con importanti aziende di noleggio auto con conducente; - deposito bagagli; - servizio di stampa (biglietti aerei, prenotazioni alberghiere o documenti per viaggi di lavoro); - area relax; - organizzazione di tour e visite guidate.

On 8th of November I was at their office ar 8.00 am to pick-up my car. The car was fully paid…read moreonline. On the contract they noted that I rented the car at 7.53 am, so they added another day to the contract, and they added 4 optional services (one of them named "Excess reduction package"). In short, they overcharged me by over 150 Euro, and to make sure it goes all smooth, they bend the contract when they gave it to me to sign. Of course I signed, because I was sure that I was in a civilized country, and renting from a worldwide known company. So, before going to them, think again, they will most surely overcharge you with more than a couple Euros...

There was an AdBlue/diesel exhaust fluid warning after an hour of driving. I asked the office at…read moreBergamo/Orio al Serio airport if I could return with a receipt for the 19 EURO that the 10 liter container of AdBlue cost, and they replied (via email) "Okay sir, go in the airport with the receipt." The Bergamo office staff refused to accept the receipt, and so does their customer (dis)service, now claiming that they want an invoice addressed to Sicily by car (an original paper invoice with all the information required for tax purposes). Telling the customer one thing, and then claiming something else is horrible business practice. Thanks a lot Sicily by Fraud.

Avoid at all cost!!! The worst car rental company that I've dealt with... They provided me with a…read morecar that was totally different class to what I've ordered + they were not interested in checking the car's condition together with me either at the pick-up or return locations. The car had damage that I photographed when I picked it up and showed the pictures at the customer service points at the return. A gentleman at the return point wasn't interested in going out of the airport to check the car, he checked the pictures I took and said: "These are small damages that's why they were not in marked in the rental paperwork initially." They returned me a full deposit but after 2 weeks I received a letter asking me to cover 700 euros of a damage penalty fee!!! I refused to pay and the case is now with my solicitor. Luckily I've got pictures that clearly show the damage at the moment I picked up the car. Hopefully, they will treat it as a valid proof and say sorry for their radiculous customer service. As mentioned at the beginning, DO NOT DEAL WITH THIS COMPANY! AVOID AT ALL COST otherwise, they will try to rip you off.