I rented a vehicle in February and had to replace the tire because the tire went flat (and had been…read moreflat for some time but likely re-inflated) overnight. I called emergency roadside but they could not offer a timely option so I could get back to the airport to catch my flight. My only option was to replace the tire and request reimbursement per the emergency roadside assistance representative. The Budget in Fargo is non responsive to me and apparently to Budget corporate. This is unacceptable and the very worst customer service.

Gayle and I rented a Hyundai Sedan from Budget at Hector International Airport. I made the…read morereservation through Costco Travel and go a good price. We picked it up last Thursday afternoon, and dropped it off early Monday morning. The guy at the desk on Thursday was Midwest nice and we sure did appreciate that the car was an easy walk out from the Terminal. We drove all around Fargo-Morehead and onward to Harvey ND and back. The car was clean and comfortable, and ran like a champ.

Charged for a dent in door I didn't cause. I arrived late at night in winter, and skipped doing…read moreextensive walk around. In 30 years of renting never had this happen. DO NOT rent from Hertz Fargo airport.

Landed at FAR with a reservation and no one staffed at the counter. Every other company had 2…read morerepresentatives at their counter. After almost 10 min of waiting, a young lady arrived and casually asked if she could help me, no apology. - their outdated credit card machine without "tap" capability would not read 2 of my Amex Reserve cards. Resulted in me using personal card which will cause me major work headaches. - told me my "gold" membership is expired. I'm a President's Circle member - told me I have no credit card on file, my online account clearly does have a card in file - worst customer service I've had with Hertz and will not utilize Hertz in Fargo ever again.

Completely disorganized inventory. Booked a car online on 2 separate occasions, the car was…read moreunavailable both times. They couldn't even offer anything similar.

I tried 4 times to go in there to get a vehicle because I had an insurance claim from usaa and pay…read morefor a rental car. two of them were appointments. they never had a vehicle once. so basically Iv been paying for rental insurance for no reason. everyone in there just looks at you with a stupid look on their face when they say " there's nothing we can do" iv missed a day of work and left early twice for this and they cant do a thing.

Terrible customer service. We had one of the most upsetting customer service experiences ever with…read moreone of the attendants Riley who would not help us get a carseat we had called ahead of time to reserve and let the agency know our flight is delayed. He raised his voice at us, rolled his eyes, tried multiple times to get out of helping us because the carseat was in a different building 2-3 minutes away. We were trapped there as we could not leave without a carseat. I tried emailing the manager Nathan Nelson about the experience but got no reply. We choose Enterprise because of their customer service but this was one of the worst experiences Ive ever had in terms of customer service not just car rental. I highly suggest the staff keep carseats nearby if it is that cumbersome to retrieve them or to train staff on treating all customers equally and there is no reason a family should have to wait for 8-9 customers to be serviced to avoid those customers having to wait a few minutes for a carseat to be retrieved.

Had a reservation booked days in advance. Stepped off the plane went downstairs to get the car and…read morewas told they had to cars to rent. Paid for the car through Priceline but there was no car to get. Kid at the desk was helpless as management left him to fend for himself.

Just your typical car rental during a very cold stretch (-20F) turned into something else when our…read morecar lost the serpentine belt on a back road 90 miles from the airport. We were able to limp into a truck stop and called the Budget customer service. They were so nice, helping us find alternate transportation to the airport and paying for the service. The check arrived in less than 2 weeks without any follow up calls.

I am guessing that they are not an actual Hertz... The cars…read morewere all clean. The one I got was low mileage. They gave me a Buick LaCrosse which in most Hertz my midsize upgrade is a Toyota Camry with 45K miles and slick tires. So good job to this location. As much as I hate renting from Hertz I did appreciate this rental.

Worse experience I've ever had with Hertz or any car rental company. I traveled to Fargo, ND for…read morebusiness and a rental was pre-chosen for me. It was a small SUV and was concerned that my luggage would even fit. The agent, Taylor, assured me that it would fit up to 5 people and 4 pieces of luggage. NOT on your best day. I had to put both back seats down just to fit 2 pieces of luggage and 1 backpack. The phone number Taylor gave I called, twice, both times no answer and left a message tp be called with my call-back-number which never happened. I recommend that you rent with National in Fargo, ND. Better Customer Service and exceptional choices.

This is the best sport to fly out of... it is the worst to arrive in, especially late…read more I have never flown in after 9pm and the "crew" is reddy for us.. also, always 30 min to get luggage. It's a standing joke, we can arrive 45 min before a flight no problem, we are TSA pre check and don't need it. We have it because we also own in Florida and fly out of ORD regularly and both travel for work.. flying out of Orlando and other airports is a drag, but this is the worst arrival airport. Why do bad at arrivals Fargo??

What a quaint nice airport, so clean and not at all confusing to navigate even with the…read moreconstruction going on. The restrooms are super nice and spacious. We took an Uber and there's only one side for pickup and drop off. Such a lovely airport. I realized on the return flight there was so much more to this airport. There was an immersive room and room for moms and service fig restroom.