Rude and indifferent management…read more I missed two business appointments two weeks in row after reserving and prepaying the previous week after being indifferently told "no availability" by Raven as they rented to another customer matching their etnnicity.

Terrible customer service! The customer service…read morerepresentative was so rude and mean. I am a gold member and frequent renter from this location. I have never been treated so poorly. I am still bothered by this experience and it's been 7 days. I was tempted to return the car and rent from another company but it's not convenient. I will be reconsidering any further business I do with this this Hertz location.

They keep telling me that they close at 9:30, yet their app clearly shows that the LAST PICK UP is…read moreat 9:30 and that they CLOSE at 10. NOT TO MENTION the confirmation email that confirms my pick up at 9:30pm. And @national, don't bother writing the generic response to this, asking me to email you- you guys have already told me there's nothing you're willing to do to to rectify this. Regardless of my executive elite status with you, this is no way to treat ANY customer (especially the guy who was on my flight who had to sleep in the airport and wait for you to open the next day to get his car). "We close at 9:30", is all you kept telling me, as to justify why no one was there.

Even though they sent me an email that said I could bypass the counter…read more.. So after I walked past the counter, got my luggage off the carousel and walked halfway to the parking lot, I had to turn back and return to the terminal to get a contract and my car keys. At least it was quick when the very nice guy at the counter got me taken care of. I have Executive Emerald status with National, so I reserve a midsize and usually get an upgrade. Today, it was an almost brand new Chevy Equinox with less than 200 miles on the odometer. So new that the dust and suction cup prints from the robots installing the windshield were still visible in the right light! Very clean inside and out.

Walked up, hella late (delays in Dallas). Small operation in a small airport. Lady checks my ID,…read morelooks at my reservation and says, "you wanted a luxury car?" "Yes", I reply. "That's what I paid for". She says, "ok well lemme check for ya.." She returns and says "you're in luck! I have one left!" She hands me the keys to a Chevy Impala with some fake leather.... all the while I see National over there parking some Infinity's and big body Tahoe's lol So much for my Cadillac CTS "or similar". Try harder next time, Enterprise

I have been waiting in the rental car line for over 30 minutes at a small regional airport. I am…read morewondering why there is only ONE PERSON to manage both Enterprise and National??? Never booking with either company AGAIN!!!

Mont. Airport is a dumpster fire. They have one person working the counter and it took 30min to get…read moreto counter only to hear it's another 30-45 to get a car. Employee said they have one person detailing and driving them up one at a time. What a joke this is! How can EP not anticipate staffing needs when everyone had a reservation. Bunch of losers

Dickerson street location Been giving us the run around since yesterday! They called us 30 minutes…read morebefore we were suppose to pick the car up to tell us they didn't have one. They sent us 45 minutes in the opposite direction to pick up in Greenville who also said they didn't have the car!

If you have a really bad experience with them we should be reporting them to the better business…read morebureau (BBB). This way they will probably change how they do business because if the BBB doesn't take action then it's a lawsuit. Make sure to take pictures and video of everything. Cameras don't lie. Your word against theirs is tough.

1st. The branch closes at 7pm. Avis does give a 24hr honor of the previous reservation, so they…read moresay. Three flight delays and cancellations will definitely have one late for picking up of a rental. Fast forward to the next day there is no honor to the previous evening reservation it is now double in price. What we need is more competition and honest vendors. This happened once in 2023 as well as not reading the fine print. When asked do you want our coverage; then answering no. Ok, initial here and here; taking Avis at their word only to find later you were charged anyways. So not only will they double the price, but their word is also like a pile of dung. Moral of the story don't use Avis, or their sister company Hertz.

Flight was cancelled and dollar cancelled our reservation. We had no control over flight being…read morecanceled and contacted dollar and told them the situation and they still cancelled the reservation.

Other than having to wait (I did arrive a little early though), this Dollar was very accommodating…read more The staff was super nice and they had a great location in the airport which seems like a sleepy little one.

Easy check in and smooth turn in. Walked to the service desk before baggage claim, provide my…read moredriver's license and credit card, and she handed me the car keys. Quickest transaction with any car rental to date. Car was brand new with 15 miles on the Odometer. With the return, 4am after hours. Mileage and time was recorded on the provided pamphlet then dropped into a box. Exceptional customer service.

Had a reservation for a Sunday AM pickup. There aren't a lot of flights going in to Montgomery, so…read moreit stands to reason that someone would be there when the flights that are scheduled arrive. Nope. No one at the counter. No sign. No one to call. Finally, I went to the Hertz desk. After complaining that that the Thrifty people never show up, the Hertz person completed the reservation and got me a car.

Bad customer service. We had to wait 10 minutes before the two ladies at the desk acknowledged me…read more They had bad attitudes when asked for clarification on some things that were mentioned. Save yourself the trouble do not rent from this company!