MGM is a regional airport, so I expect there to be a little longer wait. I was pleasantly…read moresurprised, and am happy to report that the customer service, car selection, and efficiency of service have all been positive. (I've rented at Avis two times this year, and would gladly do it again at this location.)

Avis does not review cars with you when you pick them up. I have spent literal hours on multiple…read morephone calls because of a small crack on the windshield which I have time stamped, photographic evidence was there when I picked the car up. I have a letter of apology, followed - three weeks later - by a bill for the windshield. This will necessitate yet more phone calls. Do not rent from Avis or Budget. No amount of savings is worth the hassle.

National Rent-A-Car and Montgomery Airport something you need to know if you are a executive…read morehigh-level status you must ask for your upgrade otherwise they will not give it to you other than that pretty decent. It's a real small place easy to get in and out of the airport, but you have to ask for the upgrade. And you have to go straight to the front desk to get your keys. They didn't allow you to just walk out get in the car and leave.

They keep telling me that they close at 9:30, yet their app clearly shows that the LAST PICK UP is…read moreat 9:30 and that they CLOSE at 10. NOT TO MENTION the confirmation email that confirms my pick up at 9:30pm. And @national, don't bother writing the generic response to this, asking me to email you- you guys have already told me there's nothing you're willing to do to to rectify this. Regardless of my executive elite status with you, this is no way to treat ANY customer (especially the guy who was on my flight who had to sleep in the airport and wait for you to open the next day to get his car). "We close at 9:30", is all you kept telling me, as to justify why no one was there.

Garbage. I went to the desk to pick up my vehicle that I ordered online just a few hours ago and…read morethey went through all the motions such as taking license and credit card. Then they ask oh did you order this today? Yeah the websites aren't updated. We do not have any availability today. We can let you know tomorrow if we have anything...umm if I wanted it tomorrow I would've booked it for tomorrow. I'm at an airport you think we are flexible? We obviously most likely got off a flight and need a vehicle to travel...now?!? Please update your systems to show accurate inventory so you don't waste people's time.

I was very pleased with the service and the vehicle I received from Alamo rental car in the…read moreMontgomery Airport. We had the rental for 8 days and did not have any issues with the vehicle. We loved that it had blue tooth and wi-fi very nice. The only problem I did have was with the car seat we requested when I placed the rental request. I asked for a toddler/booster seat for a my two and a half year old granddaughter. When we arrived we were given a choice of two different infant car seats. I asked the clerk is that all you have I requested a toddler/booster car seat and she is too big for either of those seats, we were told that was all they had. We were driving 90 miles to visit my dad, so I couldn't come back to get a different one and it was 11pm and stores were closed to go buy one, so I had to take what they had so she would be in a car seat. I have a bad back so I could not carry her car seat from home with us, so I was very disappointed when our request was not accommodated.

my aunt rented a car from here and i had left a camera in the car when we returned it i called and…read morespoke to Harrison (i think that was his name) on the phone and they found it in the lost and found! everyone was so nice when i went to pick up the camera :) if you leave anything in the rentals don't be afraid to call and get it back as they seem more than happy to help!!

This location is epitome of incompetence. There is ZERO excuse for it taking 45 minutes to an…read morehour to pick up a reserved corporate vehicle. They do not have enough staff and the ones they do have walk around have no concern for a full waiting room. There's clearly no manager on staff nor do they care to improve efficiency. This has happened at least 3 times. If I could give 0 stars I would.

Not even worth a 1 star. Husband reserves a small SUV days in advance to ensure car is ready. Get…read morehere been waiting one hour. The waiting area is full and people even sitting on the floor phone ringing none stop no one in the building to answer. They don't have the SUV we even reserved trying to put us in a tiny car and keep in mind we have ball park wagon on the back. This has been unreal wouldn't recommend to anyone yall keep driving to another location.

Gave me a vehicle with an expired tag. It took me 3 days to get the situation handled and…read moreEnterprise did not want to refund me for the three days of wasted time. Highly do not recommend. Had to file a complaint with the BBB and with the Alabama attorney generals office on the company.

I reserved rentals for March 23 and March 30th. The first…read moretime I was told no cars were available, by a very rude and indifferent location manager named Raven (?). So I reserved again, prepaid another week in adavance from the same location. Again, I was greeted by the rude, location manager Raven and told no cars were available that week either while they were renting one to another customer while I stood there. I have missed to business appointments as a result. Never in my life have I experienced such calous indifference and hostility by a retail business. I will tell everyone I know about my experience. I had to request a refund through "customer service." Their Customer Service phoneline is an AI merry go round. This location's management needs to be replaced.

Ok, let me be the first and advise the public how horrible the service was. Not only was I refused…read moreearly pick up,but when I came back the lady told me she didn't have any cars available. Did I mention I reserved a car a week prior? This woman was very nonchalant and disrespectful. I hope no one treats her, her daughter, or any of her family members the way she treated me as a customer and my friends. Go to Avis off Cobbs Rd. Much ,much better service.

Great customer service excellent staff They get you in and…read moreout in a timely manner 10/10 definitely recommend

The lady here screamed at me and told me to get off property just because I opened a car door very…read moredisrespectful to a customer maybe because I'm a person of color

I used the location on Atlanta Hwy in Montgomery (same company). I rented a gold escalade from…read morethese guys for a trip from Montgomery to Atlanta. When I returned it, the agent said there was a dent in the hood. I looked and didn't see anything. She didn't look anywhere else on the vehicle. She went straight to that spot which she had to climb up into the drivers side doorway to see. After she, so called got an estimate on the damage hours later, she calls and said the entire hood would have to be replaced and it would cost $1900. She said she could just keep my deposit ($200) so I didn't have to pay my insurance deductable. I'll bet I'm not the first to pay for this invisible dent. This place is a rip off and should be avoided at all cost.

Great customer service! Friendly and helpful staff. Clean reliable automobiles. Nice manager.read more

Awesome experience with JD and DJ on my latest van rental for my church trip. They made me feel…read morevalued and provided excellent customer service. I have already reserved a van for me next church trip. I will see you guys next month.

Rude and indifferent management…read more I missed two business appointments two weeks in row after reserving and prepaying the previous week after being indifferently told "no availability" by Raven as they rented to another customer matching their etnnicity.

Terrible customer service! The customer service…read morerepresentative was so rude and mean. I am a gold member and frequent renter from this location. I have never been treated so poorly. I am still bothered by this experience and it's been 7 days. I was tempted to return the car and rent from another company but it's not convenient. I will be reconsidering any further business I do with this this Hertz location.