We had a great overall experience with our backyard landscaping and pool project. Any issues that…read morearose during the process were handled well and communication was great. Working with one company to manage the entire project, rather than coordinating multiple contractors, made the experience seamless. I am obsessed with my new backyard.

We have an ongoing contract to stamp concrete our backyard. An Impressions staff member measured…read moreour backyard on July 2022 and we paid the down payment of $4240. The agreement was that the installation would start late fall 2022 or early spring 2023. After paying the deposit, some changes have happened in between that would cause us to change the scope of the project. When we wanted to discuss that with the impressions staff member, he surprised us with "the minimum mobilization and materials costs for any project of $10,500.00 + HST", which was never brought to our attention before signing the contract and paying the deposit. Also it is not stated in the contract. We are in the process of selling the house that is the subject of the contract. Hence, we have been trying to reach you multiple times with no success. Only once somebody (maybe the receptionist) took our call and promised that he would let somebody from your team contact us, but this of course hasn't happened. We then tried to find the founder of this company and we found it. So we escalated the matter to him. Surprisingly he responded and promised to follow up and get back to us. This was about 3 weeks ago. We sent him a friendly reminder, but then nothing happened. This is why, we feel that we were taken advantage of. They are using our personal circumstances to confiscate our deposit without even clarifying the situation or providing any kind of work or resolution. Our request is that we would like to have a change of the scope that wouldn't limit us to this minimum mobilization amount in our new house. This experience made us doubt that company's customer service as well as its business in general. We are really disappointed by the service that we have received from them so far. It is ridiculous how they were responsive when they wanted our project and wanted to collect the deposit, but after that nothing. We already found that several complaints have been filed against them in BBB that are similar to ours, which made us feel that it was a huge mistake working with them. We feel that we got scammed by a Canadian company. This is why, we are submitting this review to help others not fall through the same trap.

We recently had the pleasure of working with Jerritt from J.R. Power Systems Inc. this year, who…read morecompleted all the work on our extensive kitchen remodel. Several walls were torn down and significant changes were made to our kitchen, family room and exterior lighting. Jerritt worked on the project from beginning to end. We ran into some tricky situations and Jerritt resolved all of them. Jerritt was knowledgeable, thorough, paid attention to details, and always went the extra mile to help us out. We also needed an additional electrical panel and he went out of his way to help us find one when they were hard to come by. He always went beyond what was expected. He kept in contact with us at all times with texts, phone calls and was there whenever we needed him which we so appreciated! He's a stand up guy who really cares about doing good work. We so enjoyed working with him and would highly recommend him for any electrical project. He's the first person we'll call when we start our next project!!

From the owner: J.R. Powersystems is a newly motivated electrical company with skills, knowledge and experience to…read moreprovide clients with exceptional 24/7 service throughout Eastern Ontario. We provide electrical equipment, electrical wiring and troubleshooting of equipment and systems in a residential, commercial and industrial environment. Our work is at the highest of quality to ensure customer safety and satisfaction.

It's hard to find the words to describe how helpful and incredibly hard-working working this team…read moreis. More the once I have called the owner, Daniel, for pool advice and he has been kind enough to help me out over the phone. I am so grateful and suggest you book them NOW for whatever you need. Andrea/Jamie

From the owner: Non invasive state of the art Leak Detection…read more Pool Opening & Closing Liner Replacement for Above Ground or Inground Pools Above Ground pool Sales and Installation Re-Leveling of Above Ground Pools Structural Repairs Pump & Filter Replacement Insurance Claims Estimates Pool removal and Burials Salt system Sales and installation Electric Heat Pump Sales and installation Underground Damaged Water Lines Replacement

I am very disappointed in the service and about the dishonesty of the personnel, including manager…read moreLyne, at Mermaid Pools. The technician was in my back yard doing a "full and comprehensive" inspection of my hot tub for not longer than 4 mighty minutes, which is not enough even to buckle the hot tub cover back up. I am extremely concerned about the service this company is providing to its clients and what you charge 229$ plus tax for a four minute visit and a phony report. Disappointed client.

Customer service in pool parts area is horrendous! Rude,Rude,Rude If you need a patch kit for your…read morepool that looks like a pool liner you will not get it here. Very ridiculous that I even asked according to the goofball clerk.I drove down to Campbell Pools and they had exactly what I needed. Including polite and pleasant staff!

I am in the same business as these guys ( Competitor) and I have always found them help-full and…read moreforthcoming with parts and information when I needed it. I recently made a mistake with a shipment and found myself in a tight spot. They stepped up and helped me out , saving me a great deal of time and money. They have refused to take any form of compensation stating, " just happy to help" You can trust that if this is how they are " behind the scenes" , they will treat you with honesty and integrity. Thanks Again

Hope I can give zero star. Absolutely garbage. Only good at sale. Poor poor customer service. After…read morethey sell your the items, if there is a problem. They would told you it is out of their hand. I ordered that winter safety cover from them company last year and it wasn't ready at the time them estimated it would be ready. We end up need to wait until Nov to have the pool closed. Waste lots of time of cleaning the pool which was too cold to swim in and waste lots of money to buy chemical to clean it. Just because the winter cover can't be arrived on time. and we suffered a lot for waiting to close the pool. Then even they came to measure it before making it. the size wasn't right! They took it back for resizing in June then and it is not back yet! They called me In the beginning of Aug to order pool closing service, but they don't even know my winter cover is not back yet. Bad communication between departments. Only the sale department is efficient. The service department is garbage. Another frustration is they don't brother to return your call or email. Finally I reach the owner today. Thé owner said they are not the priority to have the product from the supplier because they are not the business deal with life and death. It is so funny, it's first time I learn that swimming pool cover supplier also make equipment that save life. Thé attitude of the owner tells all. Choose your pool service company wisely folks.

Going to be very honest on this review. Me and my wife went in to CCPS on a Saturday afternoon in…read moreApril with the intent on purchasing a Hydropool hot tub. There was a bit of miscommunication on the visit with the salesperson but everything was straightened out within a few days to make sure the tub we wanted with the correct options were ordered for us. As I like to say "$h!T" happens sometimes but its how the issue is dealt with and what the company does to correct the wrong that really tells you who you are dealing with, and without hesitation I can say that Dan, Bruce and everyone at CCPS turned a wrong into a very positive right. We purchased the the 570 Self Cleaning hot tub and couldn't be happier now and enjoying the hot tub so far every day. They are there to answer any questions you may have and even help you through water issues that is giving you problems. I would not hesitate to recommend CCPS to anyone in the market for a pool or in our case a hot tub...Great service, great product and more importantly great aftercare service after your purchase.

From the owner: Capital City Pool Services, registered in 1995, is a swimming pool service company that has been…read morededicated entirely to the maintenance & repairs of residential swimming pools in the Ottawa and surrounding areas. We are proud to announce that now, 20 years later, we have expanded services to include the sale and installation of inground swimming pools as well as the sale, service and installation of residential hot tubs. We invite you to explore our site, and would be pleased to assist you with your pool or spa related needs.

I have not used Eric's so I can't totally comment on everything they do, however they are working…read moreon my next door neighbors house. My neighbour seems really happy with their service however that is not why I chose to write this review. I have dealt with many contractors over the years and never have a had a team be so incredibly courteous. No matter who you are talking to they are friendly and accommodating. All the neighbours have been talking and this feeling is universal. Just a small example, they are working in our driveway and have fencing around the whole. Our door is down the driveway and I asked that when they are done for the day they make sure to push the fence away from our house so that my wife can get the stroller down the driveway even if no one is there to help. They were totally understanding and every single day since the fencing has been pushed back. The organizational culture of service is truly incredible. Kudos to everyone there.

From the owner: It is our mission to bring peace of mind to our customers so you can rest assured that all your…read morefoundation repairs will be completed safely, per industry standards, and that there will never be any misleading warranties, guarantees, or unexpected surprises on your final bill. We strive to provide you with a lasting solution that will ultimately help increase the value of your home. We believe that customer satisfaction is the most important outcome of a job well done. We truly take pride in the work we do, and we understand that foundation repairs can be a costly undertaking for homeowners. This is why we encourage you to hire a reputable, honest, and experienced company that will do the job right the first time.