estimate with a reasonable price point for the work. Marc was the primary mason on my job and he…read moredid exceptional work - He has years of masonry experience, takes pride in his work and was very tidy and thorough. There were surprises along the way (e.g., missing chunks of foundation as a result of previous retrofits) and things beyond the actual foundation (unpatched holes in the bottom exterior walls). Action Restoration went above and beyond to resolve my issues and it is amazing how warm the upstairs floor is now! I cannot say enough about how rare and pleasant it is working with a company that follows through on commitments, answers when you call, 30+ years of expertise, respectful of clients, and, most importantly, human beings that are there to help you, not to take advantage. I give Action Restoration a solid 5-star rating across the board: Communication: 5 stars; Professionalism: 5 stars; Quality of the work: 5 stars; Cleanliness: 5 stars; Overall Experience: 5 stars.

I'm from outside the Ottawa area & needed guidance on a particular type of concrete repair for an…read moreOttawa client, dealing with surface imperfections on a retail floor. Action was generous with their time & offered a couple suggestions on how to deal with the problems. While not in their normal scope they referred me to a company who could look at it for me. Should another project come up in the Ottawa area Action will certainly be the first call.

Initial assessment made in June for a two week job and was to be completed by end of August. That…read morewas the pitch by the general manager. Contract signed a few days later stipulating that work would begin before the end of August. Job not started until mid September and still not completed by end of October, 6 weeks later. After contract signed and before work started the project manager said that the job would never be completed in two weeks, however she told me twice that once started her crews would not be pulled off to do other work. There were periods from 3 to 8 days when nobody appeared on site. 25 feet of corner foundation was open to the world and left exposed for a week with some plastic sheets blowing in the wind. Crews did not know from one day to the next if they were returning to my home to continue work. My calls to the front office were received with comments about how crews can't work in the rain ! Retaining walls were not removed but buried just beneath the surface; I stopped one crew from using a Sawzall to cut buried plywood only inches from an underground natural gas line. In frustration I terminated the contract and hired two independents to finish the job. Consequently other contractor schedules were thrown off and ultimately unable to finish work before the winter set in. During the final conversation with the general manager he only said that he would take my complaint as "constructive criticism" never once apologizing for the inconvenience. If you do hire this company to work on your home expect to have them demand a cheque from you every few days for each small step of work they complete. At one point I had an email requesting payment for work no yet completed. I do not recommend this company.

Excellent, professional service. Ottawa Structural fixed my window well, waterproofed by exterior…read morebasement wall and filled it the surround 12 feet with gravel 8 feet deep to prevent any seepage to the foundation. They did a great job, came back and checked on it after the winter thaw, and we have had no problems with it since. One thing though - they are expensive, but they guarantee their work, and you get a quality job.

crack doctor fixed problems others could not…read more Michael Theriault is also a nice a funny guy.

These guys should be ashamed of what they did to my grandma. They promised one price, then showed…read moreup and demanded more money. The pump wasn't put in properly and they had to return. Left my grandma's house a mess. Awful company, no help, rude, and way overpriced. They lie to you about prices and double it when you're not looking.

After giving them $50k to repair dry rot in my crawl space, I can't even get a call or email back…read moreto discuss deficiencies with the work. Water is collecting instead of draining to the sump pump they installed. The floor along the front wall is bouncy. It moves more now than before the work was done. There are also mice coming in through the gaps where the beams have sunk. They just filled the gaps with a bit of spray foam.

We have hired Sean to seal our foundation and to help us prevent rodent incursions into my house…read more His work was excellent and he worked quickly. Nothing Sean ever did for us has ever needed to be redone in the 11 years we've lived here. We can't recommend him any higher. He's honest and his work is the highest of standards.

From the owner: Atkins Foundation Services has over 10 years of experience serving both residents and businesses…read morelocal in the Clarence, Rockland, and surrounding areas. We specialize in foundation repair and waterproofing to protect the safety of your family as well as the value of your property. We offer transferable warranties for both structural and waterproofing services. Call today to schedule a free on-site estimate!

Do not hire. Quoted us a reasonable price for a basement and addition foundation project. Was very…read moreresponsive at first until we paid the deposit. Since then stopped answering calls, texts, emails. Said he was "on his way, 10 mins out" several times and never showed up while we waited and, then stopped answering. After chasing Cody for weeks which led to months I ended up convincing him to at atleast take away construction debris for the demo I had to do myself because he was unreachable. He took away 4 loads of debris to the dump and has since not answered any calls, texts, or emails. We know of several other projects he has started and not capable of finishing and has a number of claims against him pending. Including ours. How much money are we trying to get back from him? $40k+... Contact us for any more details.

!!!!! BUYER BEWARE!!!!!…read more This company is NOT LEGIT. Its one guy and a bunch of unskilled labour. We contracted Cody Barton (might not be real name) to install a pool deck. From May 12th to today it has been a nightmare. They destroyed my property. Held me hostage to pay the job in full. Rather than remediate he walked off the job. He also stranded 4 neighbors on my street. (Picked up various projects while on my site. Garage floors/driveways etc). Terrible work. Terrible team. Will be suing in small claims. Warranties beware. He threatened me with shutting down his company and reopening..​​​

I highly recommend avoiding this company for any foundation work. My experience with them was…read morenothing short of frustrating and financially disastrous. In June 2023, the owner insisted on full payment in cash, along with a guarantee. Once work began, they left my foundation uncovered for 3 months! The owner didn't answer his phone or emails. After 3 months, I finally received a call asking for an additional $20,000! Claiming it was unexpected, which is completely normal in this industry, I refused because I couldn't afford it. The owner refused to reimburse me, and I had to hire a new company. Don't make the same mistake I did; hire another company!