Alan C Pollak, MD

Dr Kim is nothing short of of AMAZING!!! I like her more than with each visit. She's warm…read moreintelligent and LISTENS and answers your every question or concern. I highly recommend her if you want a wonderful warm doctor!

Dr. Kim was AMAZING! I picked her because the social media reviews were overwhelmingly positive…read more She not only lived up to that expectation but exceeded it. I can't remember the last time I felt so completely heard and understood. And she even shared a private story from her life that let me know she truly understood what I was telling her about. Not only is she a great listener, she does a fabulous job explaining why I was having ear aches and how this can be addressed. Thank you Dr. Kim!! The only downside is that I had to wait almost 2 months from the time I called to get an appointment to actually seeing her. Tells me she is very popular but makes me wonder what I'd do if I had a more immediate issue.

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Ear, Nose & Throat Specialists of Illinois

2.2(11 reviews)

I had a hearing loss evaluation with Dr. Francis Casper, who demonstrated professionalism and…read moreexpertise while explaining the procedures. The audiology exam, was equally professional, with detailed explanations and follow-up information. The staff exhibited kindness, courtesy, and excellent communication regarding hearing aid follow-up requirements without any sales pressure for their products.

We scheduled a surgery for my son and were required to "pre-pay" $350 in September. Surgery was…read morecompleted on mid-October. BCBSIL Explanation of Benefits (EOB) was issued on 10/22/2024. The EOB showed that I should have paid a lesser amount. As of today, 12/3/2024, I have not received my refund yet. I called the provider which is based out of the Glenbrook Hospital Professional Building and was told they only cut roughly 25 refund checks per week and that they have "lots" of people to refund. How many people's money are they holding? How is holding on to my money for over 6 weeks acceptable? Best case scenario this organization is taking an eternity to refund payments to pad their working capital. Worst case scenario I wasn't even going to receive my refund unless I had called.

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Steven D Horwitz, MD

3.8(6 reviews)

I have been seeing Dr Horwitz almost 2 years now and have decided to stop…read more After not being able to figure out what was wrong with my throat and tonsils he became very mean and dismissive. Dr Horwitz personally called me to tell me he was cancelling my medications after he became mad that the pharmacy called to get special authorization. He gave me Prescriptions to last an entire year of refills but became angry and refused to authorise them. I will never understand what I did to him to make him be so mean to me.

Dr Horwitz has an office in St Joseph's Hospital in Lakeview in addition to the one in Skokie. I…read moresaw him at St. Joe's and was incredibly impressed with how friendly, patient and courteous he was. He seemed personally interested, not just in my medical condition but in me as a person, which seems rare these days. His exam was thorough and expertly done and I couldn't have been more satisfied. Plus, he wore one of those big head reflectors that I haven't seen any doctor wear since the '80s - how endearing! I wanted to give Dr. Horwitz a review on here since I initially looked for ENTs on Yelp and only found a bunch of clowns with lousy reviews. This guy is fantastic.

Dr. Allan P. Wolff, M.D.

5.0(1 review)

I've been to four ear doctors in my lifetime. Dr. Allan P. Wolff, M.D. is the most outstanding…read moredoctor. In fact, I rate him as the best doctor I have ever had the pleasure of meeting. If you are in need of and ear doctor, look no further.

Chicago ENT - Skokie Clinic

2.2(11 reviews)

The doctor himself was great and helpful, if you can get in to actually see him. Scheduling is a…read morenightmare! My first attempt at scheduling an appointment was a complete failure. I made an appointment in February through zoc doc. It was about two weeks out and perfect. I had planned my entire week around it and then the day before got n email they had to cancel my appointment. No phone call. I should have washed my hands of it and found a new practice. Instead 5 months later I try and schedule again. I actually get in this time. As said previously, the doctor was great, very helpful. I then needed follow up appointments and appointments to pick up equipment for an at home sleep study. The first pick up was fine, however slightly confusing with minimal instructions. I was then scheduled to drop off and pick up the next device which was cancelled and needed to be rescheduled, just the pick up. I still needed to drive there to drop off the device but was not able to get the second device. I was then scheduled, canceled, and rescheduled multiple times without notice or communication of this. Hopefully I'll be able to finish this sleep study and get the results in the next month or two, but who knows!?

Scheduling was inefficient and disorganized. The staff…read moreseemed rushed and impersonal. My concerns weren't addressed thoroughly.

Chicago ENT

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Chicago ENT

Jonathan Pomerantz, MD

3.4(5 reviews)

Despite having one of the more aesthetically pleasing noses in my family, it can really be a…read morestinker. Anyone who grew up with "The Brady Bunch" knows that being a stinker is the absolute worst thing ever ("Bobby is such a stinker!" "Marcia, you know I don't like THAT WORD!!"). My gene pool (lookin' at you, Dad) has made me prone to allergies and my nose seems more than happy to react to whatever in the atmosphere it doesn't like. Reactions range from mild pouting to a full-on revolt. On the bright side, I haven't had a cold in 18 years, so I guess my nose likes me sometimes. Moody little stinker.... Despite the Challenge (note the capital "C") that my nose presents, Dr. Pomerantz has helped it cooperate better with the world around it. There is no cure for what ails it, but there are many drugs/treatments/options out there for people like me, and Dr. Pomerantz has always given me good advice and recommendations. My nose will never be perfect, but it's definitely much less pissed off now. Really, can you give less than 5 stars to someone who not only improves your quality of life, but is also super nice, even when he pulls gross crud out of your nose for you? Dr. Pomerantz also cleans ears (I know because I heard him say, "Let's clean your ears!" to a patient in the next room...I should be a detective!). If I ever need an ear cleaning, he's totally my guy. Although if I come to him with more problems, he might think I am stalking him. But it's likely this review already took care of that.

Dr. Pomerantz himself had wonderful bedside manners. He did a wonderful job on a family member's…read moresurgery. The doctor himself: 4-5 stars. His medical group: negative stars. I'm never going back. The visit was due a stuffy nose unrelated to a cold. My entire visit was twenty minutes--15 of it was spent waiting. My bill was $880. Supposedly I had 2 surgeries done in 20 minutes. A minute to look up my nose and a peek into my ear canal. He's great. but ASK if he's going to do anything that will cost more than your additional copay. Because you figure an ENT looking up your nose was normal. Not a surgery that costs $500. Their billing department is a mess. The visit was over a year ago. It's unpleasant getting a new bill over a year later painfully reminding me that this was a very expensive 20 minute visit, stating I actually owe even more than initially billed. While the doctor himself is great, you still need to deal with his office. Never going back.

Casper Francis A MD

1.7(6 reviews)

I've seen Dr. Casper at the Libertyville location. I have…read morenever been to a more rude and condescending doctor in my life and I am in my 60s with numerous medical conditions! I have been dealing with an ear problem (creepy crawly feeling) for three months so he stuck some kind of suction tube in my ear and it hurt so bad and after the second time of me wincing he basically said, forget it and said nothing he can do for me. So then I asked him about a concern in my throat. He sends me to a different room and sticks a long tube down both nostrils and it hurt so incredibly bad. I was almost in tears. I told him I had had it done before years ago and they had put some numbing in there before they did the procedure. He said we don't do that! And rudely! He didn't care whatsoever! I will say, though that when he sent me in for a hearing test, the lady in there was exceptional! That's as much as they get! My opinion... Don't ever ever go to this doctor!

I was there yesterday I've had infection for 4 weeks I get there and he want to do a hearing test I…read moretold him l had one 4 months ago he never looked in my throat or nose said to lay on the table said he took wax out now I need a hearing test said l might need an mri when l said l wasn't doing the hearing test l just had one he said there's nothing more l can do I was so pissed off after sitting there 11/2 hour l said I want to talk to that dr to the girl at the desk after another 20 mins l saw him I told him You never even checked my nose or throat he said sit down he put a tube up my nose then he look in my throat and said you have sinus??? I realized everyone who came in but maybe 3 people he had them do a hearing test I don't care what if anyone says this guy is out for money he must get a kick back on hearing test they do right there in the office l did tell him I would have thought you would give me something to clear this infection up and he said if l give you steroids your stomach can start bleeding and antibiotic I'm not sure untill I have a hearing test I told him I'm calling my GP dr I'll see what she can do for me and I will never come back here or recommend you I left and within an hour Walgreen text me that he had given me 2 prescription no I will not pick them up I really don't trust this guy I really believe it's all about how much money he can made in. Day doing Hearing Test ooo and maybe MrI because that's what he told me we might need mri too I do t want to give the rude man no even 1 star*

Dr. Mark Gerber

3.4(7 reviews)

2.5 mi

9 years ago I saw Dr Gerber because I knew something was wrong with my baby's hearing. He was rude,…read morehad terrible bedside manner, and was completely dismissive of my concerns. I honestly couldn't belive it if you would have heard the way people raved about him. I posted on Facebook my experience and a lot of moms reached out with similar experiences. He ended up calling and leaving me a voicemail apologizing but it was only due to the Facebook backlash. Fast forward to now, my son was diagnosed with autism and sensorineural hearing loss. He could have had a cochlear implant YEARS ago. If Dr Gerber would have given us the time of day we could have helped my son sooner and he could have learned to talk sooner. He cost me years of conversations with my son and I will never forgive him.

My little munchkin had her tonsils removed by Dr Gerber about 10 days ago. I've suspected for a…read morelong time now that her tonsils had to go, but have been avoiding the issue...and hoping they'd just shrink on their own. When we visited to our pediatrician, Dr Rauen,* for my daughter's 3rd year appointment it was highly suggested that we see a pediatric ENT in the very near future because they were pretty much blocking her entire throat. I was very nervous about putting my daughter thru this surgery and even more so because the pediatric ENT** that we'd used (and loved) in the past was currently on temporary leave due to a broken wrist. Dr Rauen suggested we pay Dr Gerber a visit who she insisted was just as talented as Dr. Rastatter. She also mentioned that Dr Gerber was known for doing partial tonsillectomy, which had the same results, but a much easier recovery. Easier recovery?? Based on those words alone I made an appointment with Dr. Gerber at his Northbrook office and he was, by some miracle, able to see us later that week. Dr Gerber took one look at my daughter's enormous tonsils, listened to us describe her breathing (or lack of breathing especially at night) and agreed she needed them out. He gave us the options of a full vs partial tonsillectomy. 'We opted for the partial tonsillectomy, realizing that there's a .2% chance that the tonsils could grow back. Let's hope those small odds end up in our favor! Throughout the next few weeks whenever I'd mention to someone my daughter was getting our tonsils out they's respond "I hope you're going to Dr. Gerber because he's the best." At least 20 times! He's either paying people to say he's the best or perhaps he truly is the best. I discovered it's the latter. I liked Dr. Gerber when I met him in his office, but I was an even bigger fan on surgery day. He was calm, warm & took the time to explain every detail of the surgery. I was a nervous wreck, but put somewhat to ease after chatting with Dr. Gerber. Forty-five minutes my daughter was lured into surgery (thanks to a fun game on the phone of the anesthesiologist) Dr. Gerber came out all smiles to tell us the surgery had gone well. He also provided very specific instructions and I was thrilled to see everything was given to us later on in written form since it turned out to be a very long day. That night I received a phone call from Dr. Gerber himself checking in to see how she was doing. And the next day a call from his office checking in. I was super impressed with the bedside manner of the entire office. The recovery has been much better than expected. The first few days you would have never even known my daughter had just gone thru surgery. She was acting so "normal" that I was even tempted to send her to school, but of course let her rest. Days 5-7 weren't as much of a picnic since it's apparently painful with the scab falls out (ouch), but 10 days later she's as good as new. Actually better than new because she can breathe normally, talk so much clearer and even has more energy since her tonsils aren't waking her up constantly throughout the night. And I"m enjoying a bit more shut-eye as well! During my son's recent 1 year old appointment the pediatrician remarked that his tonsils look large as well (sigh). While I"m crossing my fingers that his don't cause any issues for him, at least I know there's a talented and caring pediatric ENT to help us. * http://www.yelp.com/biz/childrens-healthcare-associates-northbrook#hrid:sDU_QJA7iR7gsYsIvQ8QIg ** http://www.yelp.com/biz/jeff-c-rastatter-md-chicago#hrid:7jR28Vh3b4CPheAMUvyr2g

Orchard Medical Group

2.8(33 reviews)

Old Orchard Medical Group is an old-school internal medicine practice in the best way possible. No…read moregimmicks, no fluff--just excellent, straightforward care from doctors who know what they're doing and actually listen. Their approach to medicine is refreshingly direct and grounded. You get in, get taken care of, and walk out feeling like your health actually matters--not like you've just been upsold a wellness package. The office runs efficiently, and you don't feel like just another chart in a system. Our family has had three generations go to Old Orchard, and we wouldn't trust anyone else.

I've had an outstanding billing dispute with them for 9 months. They took insurance money and…read morecharged my credit card and refuse to give me a refund. That and a lack of patient portal are the final straw for me. I'm leaving.