Any decent orthodontist knows that the upper jaw needs to be adjusted to align with the neural…read moreposition of the lower jaw, not vice versa. But this orthodontist would force my lower jaw to move out of its neutral position to fit the upper. Also the first and only orthodontist I've ever encountered that completely denies asymmetrical expansion from palate expander even in face of visible cant and blames patient. Beyond unprofessional. Definitely cares more about maintaining his own relationship with other providers in the area instead of patient's health.

very professional and patient. Dr Kerzner was explaining treatment and answering all of my…read morequestions. If you wanna results, this is the place your looking for. Staff is amazing too

My 3-ye-old son came in with a suspected cavity and was nervous about "The Drill." Luckily it was…read morejust staining! They put on his fav shows and walked us through every step they were doing and why the staining from his vitamins is not a problem (but good to watch). They even changed fluoride mid treatment because he refused the flavor. Really accommodating and supportive! Glad to call them our new dentist!

Great experience. The facility is clean and has just enough color to keep kids entertained without…read morebeing sensory overload for adults. There is plenty of parking available. They have activities for kids in the waiting area. I brought both of my children. They were next to each other for their cleanings and that made it easy for me to stay with my children. The dental assistants are very friendly and work great with kids. After their appointment, the kids get a goody bag with a toothbrush, toothpaste, and they get to pick a fun little toy. It's hard to get appointments during the non-school hours so be sure to make your appt ASAP!

Five star Orthodontics, I lost my lingual retainer and needed it to be replaced since my attending…read moreortho. retired. They were able accommodate my needs in a very sufficient manner. The office is professional and quite comfortable I highly recommend.

Dr Smith is AMAZING!! Her attention to detail and custom treatment plans is not like most…read moreorthodontists. She offers a high tech and high touch environment. If you would like more than just straight teeth, I highly recommend Smile Suite Orthodontics!!!

We've been patients of Jacobson & Tsou for almost a year now and been satisfied. I've only been to…read moretheir Vernon Hills address and was scared of visiting this office due to the city address. City = traffic. However, this is even closer to us than Vernon Hills and I can get there within 20 minutes! City also usually means difficult parking , but they have a parking lot with plenty of spaces. As usual we didn't have to wait more than a few minutes after checking in on their tablet. They called my son's name over a speaker system to chair 6 (fancy) and they took pictures of his progress. We seem to see a different orthodontist everytime we come here, which I dont love since we specifically came to Dr. Jacobson for his airway knowledge, but we're also just in the retainer phase between expansion and whatever comes next so dont' think it's too complicated. I booked my next appointment at this same location over Vernon Hills because it's about 10 min closer to where I live and a lovely office.

I can't in good conscience give this practice a good review. I would suggest before using this…read morepractice go check out a couple other orthodontist s before signing anything with Jacobson & Tsou. After having my first 2 children go here I have throughly dissatisfied. My youngest daughter is currently completing her braces. Everything started great until brackets started breaking. The technicians did not respond when we brought why the brackets were breaking. We've been here for 3 years now. This was a very expensive treatment that you had to enter a payment agreement. Then we started getting extra charges for the broken brackets. When we voiced our concern about all the broken brackets I felt like it fell on "deaf ears". Finally we got a consultation time to discuss this with the doctor. He explained that with some people's teeth the glue for the brackets doesn't adhere the same. I had asked that this wasn't properly explained I would agree that if the brackets break in the future I would pay for those, but they wouldn't agree to that. I felt that would be fair given it took so long to get this explanation. The Dr. didn't agree and said we still needed to pay for the brackets and late fees. So here we sit paying extra fees and late fees.

Very competent dentist and support staff. I was very satisfied with tooth extraction.read more

TL;DR: The new ownership kept the practice name and patient data, but entirely voided warranties on…read moreprevious dental work. They charge exorbitant, out-of-network prices and operate with a strict profit-first mentality. Save your money and go elsewhere. I am sharing my experience to warn both returning and prospective patients about the current business practices at Stephens Dentistry. Four years ago, I had a crown placed at this office for almost $2000. Recently, the crown prematurely cracked and failed. When I contacted the office to have it addressed, I was informed that because the practice is under "new ownership," any previous warranty is completely void. They strategically kept the practice's established name, reputation, and all patient records (down to using the same email address!) to maintain business continuity, but legally shielded themselves from any accountability or warranties on previous dental work. Their idea of a "goodwill gesture" was a mere 10% discount on a replacement crown, bringing the cost to over $1,800. This is absolutely exorbitant and roughly twice the price of what other dentists in the Evanston area charge for equivalent or better work. When you pay top dollar for dental work, you expect exceptional quality and accountability for their work, but Stephens Dentistry offers neither. To anticipate the practice's likely response to this review: in addition to bluntly stating they voided all past liabilities due to the ownership change, they will probably also claim they cannot honor the warranty because I haven't been back for regular cleanings at their specific practice over the last four years. I have maintained my dental hygiene, just not with them. Why? Because Stephens Dentistry is out-of-network for basically all insurances and outrageously expensive. The previous management once admitted to me their fees were intentionally set at the 85th percentile of local practices, and it is abundantly clear the new ownership operates with the exact same "cash cow" mindset. In a university town like Evanston, operating with such an unscrupulous, profit-first mentality is deeply disappointing. If you are a long-term patient, be aware that your past warranties mean absolutely nothing to the new owners. If you are a new patient, be prepared for highly inflated pricing. I have decided to take my business elsewhere and strongly advise others to do the same.

Not a good experience today, receptionist was nice and friendly, Dentist was ok, Dental assistant…read morewas unfriendly, miserable and generally rude to my 12 year daughter. Will never return, look elsewhere folks !!!

My children recently started going to this place and so far , we have had a great experience with…read moreall of the staff. My 8 year old daughter needed some hard work done to her teeth. Dr. jazmine was wonderful, patient and warming, which made the entire process smooth and quick! We love this place. You can definitely see that they have their patients best interest.

Highly attentive, thorough and caring team! I always feel very comfortable during my session…read more Everyone is knowledgeable and confident. They take their time with you and it doesn't feel rushed.

The dental hygienists and dentists are good at this location. The office staff is terrible! Double…read morecheck paperwork and call to remind them of any pending dental notices. Twice they told me that they'd call me when their braces would arrive. I never got a call and after a few weeks I had to call and they said that they have them. No call??? And they also screwed up some insurance issues. Not going back for sure.

Dr. Peterson combines engineering and artistry. As an adult who finally bit the bullet to have…read morebraces again, I was very happy with the results. I wasn't a candidate for Invisalign, so went with conventional "clear" braces. Did I enjoy having braces? NO! Would I do it again? YES! Dr. Peterson and his staff are personable and professional. He listened to me and worked with me to achieve a smile that I'm very happy with. My only regret: I should have done my bottom teeth too!

Dr. Peterson is great at working with young adults. He finished my son's orthodontist treatment…read morethat we started when we lived overseas which was interrupted because of our move. After two years of treatment, my son's teeth are now in very good shape and the reposition of the teeth made his face and his profile look much better. Dr. Peterson also follows up with patients after the treatment is over. Thanks!

Office staff and doctors are the best in the business…read more If you have an issue and you want it fixed the right way you must go here. There isn't anyone better ! Thanks to You all !

Dr DeGroot and staff were wonderful throughout the implant process. I was not super excited to…read morehave to go to an oral surgeon for the first time, but the team definitely made the experience much less stressful and scary. Each step was explained thoroughly, with plenty of time for questions. Dr DeGroot followed up with me after each procedure, and made sure I was healing with no complications. The process is long, and I couldn't wait for it to be over, but I was very happy with how I was treated and how everything turned out in the end. I also appreciated Dr DeGroot's fun personality, it helps when you are in a not so fun situation. Thanks for the care and the laughs!

Let's get to it. Braces are expensive - my beautiful daughter needed them, so here we are…read more These people are nice & kind. After a few initial hurdles everything worked out and her smile is perfect. Braces yourselves. I got used to my little brace face, and when they came off; my little girl was gone. I now have a Young Lady to deal with.

People are nice, Doctor went above and beyond, to fix a problem and develop a treatment plan. She…read moreis great!!!