I had an outstanding experience working with my insurance agent. Not only did he take the time to truly understand my needs, but he also found me coverage that saved me a significant amount monthly. That level of attention and dedication is rare. His professionalism was impeccable from start to finish. I highly recommend working with him. Exceptional service all around! read more

I originally gave a positive review because my agent, Aristos, seemed helpful. But after signing up, State Farm raised my agreed rate. I was quoted $102/month with discounts for completing a defensive driving course ( paid $60 and sat through a grueling course for 6 hours) , signed up for the safe driving app ( tracks driving) and wrote two positive reviews . Later, they increased it to $168, claiming the underwriter found "points," even though I took the course to have that cleared. When I asked for written documentation showing how the premium was calculated, they refused. I wrote to Jon Farney , President and Chief Executive Officer of State Farm and received a letter back from Alan Wheeler which doubled down on his bait-and-switch . Would not recommend...waste of time. read more

Best customer service experience. Very respectful staff. Will recommend this agency to all my family and friends. The number to the office is 718-488-7300. read more

Alan Wheeler - State Farm Insurance Agent - Home & Rental Insurance Near Me - Brooklyn, New York

Best customer service i've ever experienced. Ava at Alan Wheeler State Farm is a phenomenal salesperson who helped tremendously. With her patience and dedication to bringing the top service to her customers, she was able to cover all my concerns and questions! I have never spoken with someone more knowledgeable and passionate about their work. Ask for Ava you won't regret it! read more

Ava at the office has been a joy to work with and extremely knowledgeable in making sure we get the coverages that work best for our family.

My wife and I had an issue with our policy and our agent, Gio, guided us through the whole process with patience and genuine concern. Wonderful! read more

This office is always pleasant and very professional; serving it's clients in a well that meets my high standards. Thank you Alan Wheeler you have a team of real professionals. Thank You Ketriana Yvonne read more

Here is what I have come away with after three years with the wheeler agency: 1. Alan Wheeler is a fictional persona. He doesn't exist. He is a stock photo. 2. State Farm's prices are about 1.5 to 2x as expensive as GEICO 3. Alan Wheeler's prices are 1.5x more expensive than what you can get on the State Farm website. 4. Maybe this is all state farm agencies, but they are an independent company that sells State Farm insurance, and I would guess they make a profit on every dollar they can put on top of the basic prices. Their e-mails aren't @statefarm.com, they are @wheeleragency.com The whole thing has been borderline creepy, sketchy, unprofessional, and expensive. I give two stars because as far as I know (I never filed a claim) I did actually get insurance. read more

Let me start by saying I call this location often, and each time I am pleased. with the service. Especially Melanie she is very knowledgeable on each service State Farm provides,she is quick and efficient with all my quotes,polite, and answers all my concerns with the policy. She encouraged me to get life insurance and explained which one would be more suitable for my family and I. I request her frequently but everyone there performs well. Tania Jean Baptiste read more

The best insurance agency in NY! Ask for Mariel, you will not regret it. Will never leave the Wheeler Agency. read more

Terrible! I've never experienced such terrible customer service. I moved 5 months ago and have called multiple times to request the address to be updated on my policy. It was never done. I have now requested 3 times for my policy to be cancelled and still no one does what I ask. The only time you'll hear from this office is when they want to get paid. Then all different people will call and email you aggressively. Just don't expect a response if you email them back. read more

This office is very helpfully my favorite girl is GIo D"Alessio she amazing I always call with thousands of questions and she is always so patient with me I love her! read more

If I could give this location 0 stars I would. People picking up the phone with attitudes and not treating customers right. Giving different price quotes 2 separate times I called for the same vehicle. I'm going to be changing agencies because this isn't the service that I want. read more

This place is so nice! And the people here are amazing! I came in just for a quote and a lady named Janet was so helpful to me! If I decide to make this my insurance company, it's because of her! Ask for her when you go in. read more

Wow just left and the woman at the front desk was so rude. It looked like she was training a younger girl at the front desk. I'm there to buy insurance and asked to use the restroom and the woman just said "no". I couldn't believe it. I was dying. It's the little things like that that show you what kind of company it is. Like a good neighbor letting you know to avoid this company. read more

I applied for a credit card and the process was easier because of the representatives there! I had no idea State Farm had credit cards ; thanks to this office this process was made easy for me and I now have one! read more

To bad you can't give negative stars.....DONT GO HERE. I experienced this office for 2.5 seconds....between the n word and the f word thrown around like its going out of style....smh horrendous.... nothing but 20 something girls with no work ethic or proper skills. they speak badly of everyone that calls and after whomever walks in and walks out the door. Modern day mean girls. i repeat STAY AWAY.... one exception the very sweet front desk girl sheila....the rest...i have NO MORE WORDS read more

I am having a terrible time with the Alan Wheeler Agency. I've had home owner's insurance with them for five years, and recently wanted to add coverage of my engagement ring. From the beginning I found the employees disorganized and discourteous. I called to find out if they had received the appraisal, and they said they had. But after waiting for days to find out what was going on, I called again and it turned out they did not receive my letter and appraisal, stating they had me mixed up with someone else of the same first name. Attention to detail is rather important, as is prompt and friendly service- if you'd like these things to be a part of your experience, I would not choose this insurance company. Two months later I still haven't gotten them to cover the ring. Time for a better insurance company. read more

State Farms is the greatest there insurance agents are wonderful and always there to help when you need them, they take the time out to explain everything to you that you don't undderstand. I have this one agent who is amazing her name is Gio, she's the greatest always their to answer any questions I might have. State Farms keep up the good work. :) read more

I came into the office looking for an auto quote and spoke to a representative that gave me a good deal. She applied multiple discounts to get my rate lower. The receptionist even offered me complimentary water and other gifts. Alan has great people working in this office. They are very friendly and patient enough to answer all of my questions. read more

I work in the total loss department and I have been trying to get the total loss documents for the last 2 months from one of my clients with no success. Today I decided to give their State Farm Agent a call and one of the Employees from the agency was very helpful she ask me to upload the forms to her and she would reach out to their client and have him come in with the corrected items and fill out the POA there. My experience with them was very pleasant. read more

I was looking for bundling insurance and I came across this agency. I must say I am thoroughly satisfied with the service I received.  They made me feel like family and I would highly recommend them. Thank you for your assistance and expertise in helping me. I appreciate the quick and reasonable quote. read more

Alan Wheeler's office was super professional. One of the best experiences with insurance companies I've ever had. Not only were they ontop of things when I was buying insurance. But when I actually had something go wrong and had to process a claim, they were there the whole way through. Thank you Alan and State Farm. You guys rock! read more

Rebecca kept on me about the receipts I needed to give her but stayed patient and understanding. I'll certainly be moving my car and renters over ASAP read more

Came here to get homeowner's insurance for the first time. Both times was served by knowledgeable and friendly agents - first Janet then Melissa. The whole process was easy and the price was very reasonable. For some reason I thought they might try to push coverage on me that I might not need but there was none of that going on. It's a professional agency. read more

Alan Wheeler actively avoided me while I dealt with a State Farm Claim. Truly unprofessional. It took many, many phone calls to get to speak with him, then he was rude and unhelpful. Go elsewhere. read more

You could not experience customer service better anywhere else. The staff is pleasant and knowledgable. Unfortunately the premiums are high for a single policy, however, the multiple policy discounts are very good. read more

Mariel and the entire team at Alan's office is wonderful. I have many insurance accounts with Alan, and I will always use his firm. Mariel is very helpful, professional, and customer focused. Thank you Alan Wheeler! read more

Tried reaching out for quotes and connected to Mariel Herrera. HORRIBLE. She lacks any professionalism. Unable to communicate clearly in email. UNWILLING to have Alan contact me directly. Apparently trying to hide how inept she was. I needed specific insurance but what she didn't realize is that I have 3 houses and several cars through them. Yeah, I am pulling because of Mariel Herrera. read more

HORRIBLE, Janet is very unprofessional and I must say Rude. She took the same information twice the first time I called she was very nice and the second time I called was because she told me she would call me back than said that the no one took my information down and clearly it was her. Honestly I would rather call 1800-State Farm than call these people. Alan wheeler should start looking for new employees. read more

Abyssmal. Let our car insurance expire (despite payment), then blamed us for his mistake. The worst.

I called for some information and was greeted by a lovely lady, Rosa Moore. She was polite and professional.

Very helpful staff and quickly respond to questions via email. I've had my renter's insurance with them for many years and recommend them.

I m very happy with the help and service I have received from state farm. The staff is very professional, quick response to email. I have my cars are insure with them. read more

I've been working with Alan Wheeler's office for several years now. The professional way that I've been treated is the best. I've always had homeowners insurance with them. When I found Alan Wheeler's office I was looking for another company because of the way I was treated by a different Statefarm office. They explained to me that what was being done to me by the other office was not Statefarm policy and took such good care that I moved all of my business to Alan Wheeler's office. Not only do you get excellent service and explanation of Statefarm policies, but you get helpful suggestions to lower your payments and increase coverage. The best part is the lovely attitude everyone has when you call or walk in. Yesterday I called and got the sweetest woman on the phone. Her name is Gio D'Alessio. There was a problem with my auto insurance payment and I called there ready to argue. No argument. My fault for not reading my e-mail properly and she was so sweet about it. I HATE insurance company people and bank people. I REALLY LIKE the people at Alan Wheeler's office. read more