Very unprofessional trying to scan a senior citizen out of money telling me I never used a…read morestretcher I only used a wheel chair don't use this company they lie.

Driver by the name of Sal , came into my facility and turned around a bad ! First encounter EVER &…read moreI'll never forget . He made the grumpiest of patients feel good . God Bless him

Do not call them unless you are on main floor and you need to be wheeled straight out.If you have…read morestairs in home ,they can not move you AT ALL and not with safety. Receptionist that took call does not listen well and relays false information and lies, to book trips.Transportation owner is not very skilled on transporting ppl safely.Helper just watched.Not very knowledgeable and reliable. AGAIN,Beware of this horrible company,if you need loved one transported safely. Wish I could give no star.

warning - this is a rotten company. george the owner stole $335 from me for service not provided…read moreon november 3, 2025. as of today december 18, 2025 i have not received my refund that he promised me as late as november 6. george and his helper are unqualified in transporting disabled people down/upstairs. his dispatcher monica does not communicate the correct information with regard to details of the job. george continously tell lies and several times tried using verbal bully tactics when speaking with me. also, george said his buniness account does not have the money because he spent it. if there were a triple zero rating category, for this company, i would give it to them. warning again stay away from this company.

Care Plus Medical Transportation is hands down one of the most reliable and professional transport…read moreservices I've come across. The drivers and staff go above and beyond to make patients feel comfortable and safe, which is especially important for individuals who may already be dealing with stressful medical situations. Their vehicles are clean, well maintained, and equipped to handle a variety of needs. They keep you informed and treat every client with dignity. I highly recommend, ask for Christian, Feliciann, Alex or Lateefa.

From the owner: Care Plus Medical Services is a premier provider of ambulance/stretcher and wheelchair van…read moretransportation proudly serving New Jersey since 2011. Our mission is to provide safe and professional transportation services to all patients. We strive to meet or exceed all established standards of care within the scope of our training. We are fully insured and approved by the New Jersey Department of Health and Senior Services to provide non-emergency medical transportation services. At Care Plus Medical Services we look forward to serving you and providing a seamless experience. For more information on our services, feel free to contact us at (201) 265-1199.

This "Medical Transport" Company is extremely unreliable even when a Hospital calls them to set up…read moreyour SCHEDULED Transport. My transport was 4 that's FOUR hours late while I waited in a hospital with a broken hip. The Head Nurse called them repeatedly and was given every excuse you can imagine. When they FINALLY arrived I was told by their " EMT's" that I was NEVER put in their schedule and they were headed to pick someone else up until their Supervisor called them to respond to my transport. Also, please be aware you are allowed only 1 bag of your personal belongings during Transport and if you are leaving a Hospital and have some of your OWN medicine that was held by hospital pharmacy you are NOT allowed to have it on you whether it is a Life saving medicine. Do not call this company.

This is the worst transport ever. Think of your loved one waiting to go to the doctor so they can…read moreget their meds and no one shows! This has happened more then once! Never Again!

Do NOT use this company!!!! They lost my mothers personal bag with her cell phone, charger and…read moreFALSE TEETH!!! They dont answer their phone. We have been calling for 10 days and no answer. HORRIBLE HORRIBLE HORRIBLE COMPANY

The service is chronically late, especially if picking up from a doctor to get you home. My typical…read morewaits over the last 15 months have been anywhere from a half hour to two hours and, according to some of the drivers, 2 and a half to 3 hour delays are not atypical. (I should feel lucky?) When I'm leaving a retinologist, practically blind in both eyes, in a wheelchair, it's not like I can walk down to the roadside and flag down a taxi. I've heard from drivers, not wanting to be blamed for the delay, that they were assigned my pick up 10 minutes before schedule --when they were a half hour to 40 minutes away from my location. My opinion of the company, based on my experiences, is that it is poorly run and has dispatchers who have no idea how to properly provide for their customer's needs. It's a shame because the drivers themselves are quite courteous and apologetic for Aero's shortcomings. I feel sorry them.

Direct had been transporting my husband from a nursing home to dialysis 3 times a week for the past…read more6 months. After a rocky start, I have found this company to be reliable and I especially want to commend 3 of their drivers, Marquis, Victor and Eric for the kindness and compassion they have shown during this time. My husband passed away recently, but I have many fond memories of these 3 employees, each of whom is an outstanding individual and who went above and beyond to make my husband comfortable during some difficult situations. I never got to express my appreciation in person to all of you for everything you've done. Sharon Schwartzman

From the owner: Medical Transportationread more

Freddy car service approach us at the airport stated they were a taxi service. No they are not!…read moreThey charge us double the fair for a 10 mile ride no traffic. $132. Bad driver as well!!! See Freddy denying that it was his company! You can see the charge on my credit card. Don't used this company! Very dishonest!

Had a similar experience as Anne and Amos. Was approached at LaGuardia asking if a taxi was needed…read more The guy charged me $225 (didn't realize it til 10minutes later) and didn't even drop us off in front of our hotel. Had to walk 5 blocks in the cold....... Comes up as FREDDYCARSERVICE QUEENS NY on my statement.