ER was great! Stay in hospital was very disappointing. Lacking in almost all respects. Seemed short…read morestaffed. I was left for 5 or 6 hours without seeing anyone. My daily meds were forgotten. Many other things were sub-par.

Dr. Palacios is the best doctor in all the Northwest and Northeast. I will travel as far as I need…read moreto in order to see him. I am so glad I have finally, after 5 months, found his new office.

I've been a patient at Bent Tree Family Physicians in Frisco for over 5 years, and my experience…read morehas progressively gone downhill. Most recently, Veronica Dilworth insisted that I come back every three months just to get my blood pressure checked so she could continue prescribing medication. I have had this same condition for multiple years, and at every other practice I've ever been to, I was prescribed a full year of medication without unnecessary follow-ups. Never in my medical history have I been required to return every three months for something this routine. This felt less about patient care and more about keeping patients on recurring billing cycles. Additionally, my in-room experience with Veronica Dilworth was honestly just okay at best, in fact, very mediocre and nothing that would make me want to continue care with her anyway. There was nothing exceptional or confidence-inspiring about the interaction - something you'd like to see in medicine. Unfortunately, this isn't an isolated issue. There have been multiple billing-related incidents over the years that strongly suggest unethical billing at this practice. Another major red flag: constant staff turnover. In over five years as a patient, I have never once seen the same doctor or practitioner consistently. Providers rotate frequently--either they leave, or just move out. That alone raises serious concerns. When no physician seems willing to stay long-term, it makes you wonder what's going on internally. Between unnecessary visits, questionable billing behavior, and nonstop provider turnover, I've completely lost trust in this practice. BEWARE. Take your business elsewhere. You'll likely receive better continuity of care--and more importantly your wallet will thank you.

Although I agree that the front desk staff can be hit or miss at times, I don't think that should…read moretake away from the overall quality of this practice. Bent Tree Family Physicians has the ability to perform most tests on site, which is incredibly convenient. The medical staff themselves are knowledgeable, thorough, and genuinely care about their patients. Overall, a great place for quality care despite some minor administrative frustrations.

Dr. Lemoru is amazing. She understood our life style, without judgement, and taught us how to…read moreadjust our lives with our current medical ailments. She is amazing. I ask an insane number of questions, and she stayed and explained everything thoroughly . She made sure we understood and knew what to do after our visit. Background : we found her after an emergency room visit. We have no insurance, but are willing to pay cash to see a doctor. She is very affordable, and good.

well ! they don't even answer their phones , I dial all the extensions and left voice messages…read morestill no response

Unfortunately they are always too busy to get you in. I love my doctor but you can never get in if…read moreit's urgent. They will send you to see the nurse practitioner or refer you to urgent care.

I signed up with a Family Practice doctor as my PCP as required by insurance. First…read moreappointment...I deliberately scheduled for first appt. of the day. She managed to be 30 minutes late. I nicely made a comment about her tardiness. (While I can respect their schedules, keep in mind, if YOU are late, you won't get seen and will need to reschedule. Read comment about 85 yo woman below). Anyway, I later scheduled another "first appointment of the day" return visit and LO! She managed to be late again with some lame excuse. Finally, after over a year, I called and asked to see a PA or Nurse Practitioner for necessary labs. I saw Helen Smith and really like her. She's my kind of person. So...since "her doctor" was a different doctor, I called insurance co and changed doctors. Just so I could see Helen. Immediately scheduled an appt with her for a physical (first one in several years). Arrived on the scheduled date, about 25 minutes early and guess what? No record of my appointment. Apparently they have a new call center set-up that is really screwed up. Well, the clerk (extremely nice and kind and doing her best) said she could get me "squeezed in" to see someone else but no...I didn't want to be "squeezed in" and I definitely didn't want to see anyone else. Bad, bad business. If they can't get their scheduling act together why should I trust them with my healthcare...life or death types of issues. I have now left a phone message for Helen Brown, Operations Manager II at 214-500-0195. Will be interesting to see if she even returns my call. I am seriously angry and frustrated at what Baylor has turned out to be.

They were amazing, sad to find out they are not in my network, especially after having my visit…read more Grateful to all the staff from the front desk to the nurse that drew my blood and lastly Anna. Thank you all for caring.

I had been going to Total health Primary care since its inception. Various different locations. I…read morehad a big issue and contacted the owner in Austin Texas when it was started. They said they were having growing pains so I gave them another chance. The staff is very unprofessional and very lazy. I'm surprised they have lasted in business this long. Several people that I have spoken to say they would never go back there. I gave them one last chance but never again

I've been a patient of Dr. Bergman for over 16 years, and I can honestly say she is one of the most…read moreexceptional physicians I've ever encountered. It's rare these days to find a doctor who not only remembers your history but genuinely cares about you as a whole person and that is exactly who she is. Dr. Bergman has walked with me through some of my most challenging medical moments over the years, as well as my victories. She always takes time to listen, never rushes appointments, and treats every concern with compassion, patience, and thoroughness. Her clinical judgment is outstanding, and her ability to explain things in a way that makes sense has helped me understand and manage my health so much better. What I appreciate most is that she treats me like a human being, not a chart number. You can feel that she truly cares about her patients, their families, and their long-term well-being. In an era where medical care can feel rushed and impersonal, she remains a shining example of what healthcare should be. I am incredibly grateful for her continued support, dedication, and consistency over more than a decade and a half. If you're looking for a primary care physician who is knowledgeable, compassionate, and truly committed to her patients, I cannot recommend Dr. Bergman enough. She absolutely deserves every star -- and then some.

It's a shame. They Don't Care. The front office might as well be in China because they don't…read morereturn calls for days! Communication is key but not at this office. Don't recommend.

Been a patient of Dr.Narayanan from past 5 years. Very good doctor, provides excellent care. Been…read moreconsistent in her treatment and behavior over the years. Her (new) nurse is very rude and was very dismissive in the way the spoke to me. Worst was her whooping when i left! Left me shaken when i have been a regular patient for so many years at this same clinic. Surrounded by patients and other nurses, it was so embarrassing to say the least. Frisco Primary Care had a very rude person at the front-desk before, she is no longer there and the front-desk experience has improved a lot. Unfortunately a rude nurse can spoil your visit and your day!

I used to see Dr. Wang when I first moved to Frisco back in 2015. I saw him for maybe 3-4 years. He…read morenever remembered me, always commented on my weight, and told me I needed to hurry up and have kids because I was getting too old. I was 23 at the time. Terrible bedside manner or just no filter.

OK - I finally had it.... I have to jump through hoops for prescription refills, I cant get in to…read moresee my doctor (they have too many patients now) - so if I need my doctor it's a 3-4 month delay... When asked "Please just refill this prescription" I'm told..... NO, YOU'LL NEED BLOODWORK AND THEN AN APPOINTMENT WITH OUR NURSE / PA.... This is EXACTLY why I left my last Primary in The Colony.... The office became totally mis-managed, there was NO ONE to complain to - no office manager???? Doctors are now overloaded - too many patients - Soooooooooooo I wish them well.... This is NO the first time I've gone through this.... But it is the last.

Dr. Neumann is the best! He is straightforward and I can see how some people would not like that. I…read morehowever appreciate things not being sugar-coated when it comes to my health.

I've been a patient here for almost a decade, long before it was sold to Valora. I hadn't…read moreexperienced most of the complaints other people made after they were bought out until today. I had made my routine appointment a year ago with Robyn. At the time, I was told my regular NP was no longer going to be working there so I went with Robyn. NUMEROUS reminder and check in emails and texts later, I show up at my appointment only to learn Robyn quit and my appointment was never cancelled. How does that get screwed up that badly?? Bloody idiots. I'm finding a new primary care and recommend you do the same. There's a reason why all the old providers quit. Take it as a sign.

Dr. Friedman is great but the hospital front desk staff aren't. They try to overcharge you if you…read morearen't careful. Customer service is a huge opportunity for this facility. Dr. Friedman is very empathetic and deeply cares for his patients.

Lots of parking but always full..lol Clean facility and when you walk in you need to figure out…read morewhich Dr to go to because I believe there is 3 at the front desk. Was seen immediately. Nurse was nice and very soft spoken. Dr Benjamin Bijas is a great! He has been my Dr for years! He used to be in a different facility and group.

The actual quality of the doctor service was ok, but the severity of the billing team's…read moreincompetence just destroyed the whole experience. They have, hands down, the worst billing team out of any medical provider I have ever had the misfortune of working with. I have them on record violating Texas law yet they just don't seem to care. They over charged us by about $1,400. When asking for a refund they illegally withheld the funds until they could clear bills with that amount as a credit, even though we explicitly told not to do that beforehand. We rejected the premise of a credit, yet they took it upon themselves to withhold the refund for much longer than they were legally entitled to, and illegally treated it as credit funds. That is in direct volition of TX law. You cant arbitrarily use an overpayment as a credit when the customer explicitly asks for their money back. once asked, you have 30 days to provide the refund from the date of the request. You did NOT do that. I even cited the exact laws and regulations you are bound by here in the state of TX, and you just ignored it and did your own thing. I am not the only person that seems to be facing suspicions and borderline fraudulent practices with this billing department. I will file a complaint with the TX med board and TX AG office along with my evidence of the violation. Hopefully this stops happening to other people. If you actually cared about the quality of your service, you would have fixed your billing issues. I see reviews over years that this is a recurring pattern with this clinic. Seems to still be the case...