ZERO STARS - Mold Hazard, Forced Evacuation, $150K+ Damages…read more Crafted AZ Remodeling (Mike and Julie Abbate, ROC #199425) - Midtown Phoenix (June-Oct 2025). HEALTH HAZARD: Failed to remove Gyp-Crete underlayment after water leak (standard practice for 50+ years). Didn't replace flooring under refrigerator adjacent to leak epicenter. Guest bathroom "repair" cosmetic only - ignored actual water damage. Environmental testing: 115x normal airborne mold levels. Immediate evacuation required. Forced into 12-month alternative housing. WHAT THEY MESSED UP: Improper water remediation with resulting mold from guest bathroom leak. Insurance denied coverage for workmanship. Forced to pay for all repairs out of pocket. Flooring: 428% markup, cheap laminate without cork underlayment (creates echos). Recommended herringbone pattern for highly irregular space, looks terrible ( pattern used only for square/rectangular rooms). Master bathroom: defective tile work, installed broken shower column with absurd double rain shower configuration, large pendant rain shower on low ceiling and redundant shower controls. Requires accent wall removal/retiling with all new hardware. I redesigned entire shower myself in 15 minutes at design studio, Crafted did not even put in this much effort. Painted entire unit yellow without authorization while I was out of town, no samples provided. Charged for column plaster never performed (only "necessary" because they cut floors improperly). Double-billed for baseboard painting. Different subcontractors daily with poor supervision. Attempted to enter property without permission (after being told twice to stop work) in order to lock in substandard plumbing. Took paid materials when terminated for cause. Also left unit unlocked for a week while I was working out of town. REFUSES RECEIPTS: Attorney demand letter sent requesting receipts and documentation. 6+ weeks - zero response. Claims it is "not industry standard" to keep receipts for such projects. TOTAL DAMAGE: Mold remediation, kitchen/guest bath reconstruction, master bath corrections, repainting entire unit, 12 months alternative housing, moving expenses. Over $150,000 out of pocket to fix their work with one year of planned relocation. LEGAL ACTIONS: ROC complaint filed (inspection Feb 2026), Attorney General complaint filed, BBB complaint filed, preparing for lawsuit. Will update review once completed. Despite creating uninhabitable conditions, only response from Crafted is a demand for an additional $21,092. Other contractors confirmed 4+ units in my building were properly remediated from similar leaks. Crafted did not recognize Gyp-Crete underlayment despite removing all flooring (acts as sponge when wet). Photos/video: mold report showing 115x normal airborne spore levels, yellow paint, haphazard shower install, broken shower column. I would appreciate if Crafted responds with receipts rather than emotions. My attorney requested itemized invoices 6+ weeks ago. Still waiting.

Stop looking--you found the right place and people. I truly could not say enough good things about…read moreCrafted and the entire Crafted family, but I will try. After a different contractor walked off our job in the middle of the pandemic, we never felt like we would feel confident hiring anyone again. I am so glad we took the leap of faith and hired Crafted. The entire experience from start to finish was a breeze, but more than that, it was enjoyable. The choices that were offered to me in one beautiful showroom made everything that much easier. I'm truly grateful to Mike, Gia, Julie, and the entire team. The most exciting part to me is thinking about what space they can remodel for us next.

Rob, Marty and Pat... I cannot express how pleased we were with their tile removal and leveling…read moreservice they provided to us! My wife and I bought a fixer upper with the intention of DIY'ing the majority of the work. Little did we know, leveling floors is not as easy when covering large areas. After an embarrassing attempt, I waved the white flag and sought out estimates to get the job done. When I met with Rob (the owner), I knew we were going to go with him. Rob wasn't the cheapest, but he was the best. He was thorough with his assessment and explained what needed to be done. The entire home (2,600 sq ft) needed to be leveled, and we knew this before requesting estimates. Rob laid out the expectations up-front. He explained the process and that it would take over a week to complete the job. the floors were uneven throughout the home and the previous homeowners masked the imperfections with carpet, tile and vinyl flooring. In some areas, the floor varied by as much as 1.25 inches. We knew that we needed to hire someone we would trust and would do the job as expected. We hired Flooring Professionals to remove the Vinyl and tile flooring. Unbeknownst to us prior to contacting them, we were not aware that this task could be done using dust free technology, which was an added bonus, since we were living in the home throughout the process. Rob and his team spent a little over a week removing the tile, grinding the concrete, leveling the floors. When returning home each evening, we were able to see the progress that was done during the day and all of the tools were neatly placed away. While that wasn't expected, it was a clear indication that they take pride in their work. Also, all of the debris from the floor they had removed was placed in bins on the side of the home in an organized fashion. They were very professional, courteous, ON TIME and TRUST-WORTHY. Thank you again for your hard work and professionalism. Having our floors leveled was money well spent.

Update: a good company was found and gave a quote and did a great job on my floors…read more Thanks so much for the unsolicited idiotic "advice" douchey owner of what is probably an equally douchey company! This guy is so "professional" he's psychic and "knows" no reputable contractor will be available in 4 days to give a quote. Guess I will test his brilliant theory. Glad I wasn't unfortunate enough to hire him. I have had the benefit of working with stand up professionals and they basically never act like that!

I was looking for a good solid company and a good honest contractor to do a complete remodel to my…read morehouse. I decided to hire Juan and his company G&C Construction to start construction on the master bedroom and master bathroom of my house and depending on how they would do I would hire them again to complete the rest of my project on remodeling the rest of the house consisting of three other bedrooms a bathroom, hallway, kitchen, family room dining area in all about an additional 1600 ft². I hired Juan and G & C construction towards the end of July 2023 and work was to begin on The master bedroom/ bathroom on August 3rd 2023. Juan had quoted me at just under $20,000 to complete my master bathroom and bedroom remodel. He guaranteed the work/ job would be completed in 3 to 4 weeks with the end date being September 4th 2023.... Juan and his crew or really I should just say his crew or maybe whatever guys he could find not really him. Juan never actually lifted a hammer or did any actual work on the house himself. And the crew of guys that he would bring into my house performed the poorest quality of crafted ship I've ever dealt with. A complete nightmare... 1 year later and Juan and G&C Construction are still in my bathroom trying to fix all the mistakes and damages they have caused to my house. If I could only describe the horrible job that I received on my shower. To start the man that Juan hired to do the tile job on my shower his name was Jorge. Jorge spent 4 weeks in the shower alone trying to lay the tile the right way. I voiced my concerns to Juan about Jorge on the very first day when I noticed Jorge cutting my tiles and chipping them with a dry grinder and not using a wet saw. He then proceeded to lay the tiles on the wall using pieces of ripped cardboard as spacers and not actually using real spacers and clips. Needless to say the tiles were all uneven, crooked, chipped, bowed and nowhere close to level. Time and time again Jorge would cut the tiles chip them lamb uneven and I would have to tell him to do it over again and over again to the point where Jorge was getting angry with me and Juan would just keep bringing Jorge back to do the same s***** job over and over again. One month alone was wasted on Jorge trying to cut in lay the tiles correctly. And Juan would continue to insist on using him Even though I had voiced my concerns about him repeatedly. One year later now and Juan is still trying to fix the shower or at least so he says. Juan has still yet to complete the job I have paid him to do. I will have to update this post if he ever does make it back to do the job that I had hired him and paid him to do. But as of today he is still postponing me and has still not completed the job I hired him for. One year I have been trying to work with Juan for a three to four week bathroom remodel. Ridiculous. Absolutely the worst contractor anybody could ever hire. If you went a huge headache and want to waste a lot of money then definitely hire Juan and G & C Construction.

Juan is respectful and kind although he did a very poor job at managing his workers and the…read moreproject. We had our master bathroom and bedroom completely remodeled. His team came in and started strong but then the problems began. Tile was chipped from being cut with a dry saw and needed to be broken out and redone which took weeks. Many mistakes were made and the project took over 4 months because they had to keep coming back to fix things. Then when we asked him to quote the job for the rest of the house he quoted over 100k. We felt like he did this to make up for the time and money he lost on the master project.

If you're looking for top quality work then look no more. I recently had desert custom flooring…read morerenovate, my master bathroom. This is something I've been putting off mainly because of the cost. I've had quotes from the companies that come out and you the one day showers and the cost was outrageous so I was expecting to spend quite a bit of money in the shower countertop. After I was quoted out, I wasted no time to start the renovation and I could not be happier. they were easy to work with, and also I was blown away by their way I will not hesitate to use this company in the future.

Do not hire. They do awful work of poor quality. They will send random workers into your home. They…read morewill cancel on you constantly without notice, delaying finishing the project. They are very unorganized and terrible at communicating. Years later, we are still finding issues from their terrible work. After they finally finished, we contacted them several times to come a fix issues for their work. They would send different people each time that didn't understand or know about the issue. Their "fix" was equally bad. They are not BBB accredited, which should tell you all. They will make excuses as to why they don't have this BBB accreditation. Also, a quick search at the Arizona Registrar of Contractors shows they are not licensed in Arizona under Alex's name (the owner) or "Desert Custom Flooring." It also appears that they have not formed an official company with the Arizona Corporation Commission under the name "Desert Custom Flooring." I suspect they are not BBB accredited, not licensed, and don't have a corporation in Arizona under their trade name because they don't want a place where their dissatisfied customers can lodge formal complaints. The bottom line is don't hire them.

First of all, Daniel was extremely prompt when arriving to provide a quote. That's a vital first…read moreimpression of professionalism. Secondly, Daniel quickly assessed the issues with my bathroom tile. Daniel definitely knows his stuff. A former owner of the property had not only used the wrong sealer, they had also coated it on so thick that it made resolving the issues even more difficult. Daniel explained very clearly what he could do to resolve the problem, and just as importantly, what he could not do. It's an older property and there were limitations as to what could be done because of the tile's age. My decision to hire Daniel for the job was based primarily on his excellent reviews on Yelp. There were only 3 reviews, but they were all 5-star. I had confidence in GTRS before Daniel came to give a quote, but his professionalism and his knowledge when I met him are what sealed the deal. Now that he has finished the job, I am so glad I went with my decision to hire GTRS. By the way, GTRS stands for Grout & Tile Restoration Services. The name says it all.

I found GTRS (Grout & Tile Restoration Services) through a comment by someone on the Nextdoor app…read more Daniel was very quick to respond, gave me an estimate on a Saturday and did the work on Sunday. My tile floors are a year or so old, but we never had the grout sealed after having them installed. With two German shepherds and all that they can do to floors, it did not take long for my tile to become too dirty to handle. Daniel did a great job cleaning them and sealing the grout for us for a very reasonable price. Will definitely use GTRS again for that deep cleaning process. I highly recommend him and his company. Very nice, professional guy.

They have no business in a custom home. My shower leaked within two weeks. The tile was falling off…read morethe shower curb. Think twice and hire someone else!

From start to finish we had an incredible experience working with Albaner Tile and stone. What a…read moredifference dealing with this company vs others we had met! HIGHLY recommend this company. You won't be disappointed.

This business did our whole entire house and now we are having to fix at least 14 tiles due to poor…read moreworkmanship! On top of this the customer service is horrible and has been nonexistent. Have called gone into the store and still have not received any help for their poor workmanship. Avoid this place at all cost. We are also having to rip out their bathroom tile work because how Unprofessional and horrible work they do. This business will just take your money and leave you with a pain in the side. Please, again avoid this place at all cost. See pictures of the worst craftsmanship and tile work I've ever seen.

After waiting 72 hours I'm able to write a review which will not come across as slamming this…read morecompany online. An acquaintance of ours recently had tile floors installed in their home over the summer. The pictures looked great and this company was recommended. We contacted the owner and set up or consultation for the plans we had for our home. We agreed and placed a deposit. It took one week, and our main floor and guest bath were all tiled. We were happy and excited to have the other parts of the house, bedrooms and master bath tiled. We saved our money and called for part two. The one item we added was tiling of our master bath- to include removal of the vanity and adding tile for a feature wall behind the vanity. We paid 50% in December and scheduled install for spring break in March. After verifying workers would show on Monday the week before, we moved all 4 bedrooms into the garage and began camping in the living room. Monday morning arrives and the workers do not show. They cancel for the day because they behind on another project. Day two goes great and we are excited at the progress. Day 3- the bathroom tile installer called in for the day. Day 4 all the floors are done and are being grouted. They dug holes in our brand new installed landscaping in our front yard. After addressing them to not so this, new plastic barriers and new landscaping that's less than a month old, they literally dug a second hole in our front yard breaking the plastic again. Day 4 also-The bathroom has very little progress.... Day 5- the installer comes with their child. We tell the owner we can not take anymore time off work and can not be there Monday to finish up as we can see it will not be finished. Day 6- kid is back on site working with installer cutting tile and installing fyi... we are communicating with owner that the full feature wall needs to be done- what we paid for- and the installer did not want to do. He felt the new vanity would cover it. IT DOES NOT MATTER!! if I want to change my design to two pedestal sinks the tile should be installed professionally and we PAID for it! But sadly, the worker left that day, saying he was done. Grouted over newly laid tile with no spacers and begrudgingly... and it looks horrible. We paid our contract but refused to have them back in our house. We hoped they would do the right thing... an unfinished, unprofessional job.... They did not, they actually blew our phones up to get the check cashed and verified at our bank the next day... We sent photos, we communicated, we weren't bad customers... we we're screwed over and exploited for not being "those" customers

Great company fast reliable friendly and reasonably priced. No BS just great service…read more Thank you guys for a great job!

Patrick has done MANY jobs for me including installing a wall AC, Replacing trim and exterior…read morepainting, hanging shower grab bars, building steps and hand rails but the most difficult of all and a challenge NO ONE ELSE would even attempt, creating a breezeway awning between two very different roof lines. Patrick does excellent work (And I know because I am extremely picky!) He doesn't short cut on time or materials, he's very reliable and trustworthy, as well as very fair priced, he works until the job is done RIGHT even when it's on his own time. Handymen/woman like Patrick are hard to come by these days. I found him by his excellent reviews here on Yelp and I'm so glad I did! Truly a 5 star PLUS! Thank you so much Patrick!