John is the BEST!! I'm so thankful he was able to help my parents get their alarm system working…read moreagain. The previous guy told my mom that she was setting it incorrectly, showed her the new way, then left. So Mom had to call the company again to come up. This time, John checked everything thoroughly and figured out one of the main sensors wasn't working correctly, replaced it and made sure Mom got all her questions answered. Btw, Mom didn't want me to post a tooo good review for John, bc then he'd be hard to get back if they ever needed! Haha. Anyway, thanks John for your help!! We appreciate you!

Worst customer service i have ever had in this Company, asked if I could speak to the owner or…read moregeneral manager and they continued to make excuses and tried to dismiss my moms concerns. I also wanted to say that technicians lie about their arrival time and they never called to notify us that they would.be running 2 hours late.

We had a huge project which needed to get alot of work done (about 3 1/2 months). The gentleman…read moreChris and his staff James,John and the rest of Ohana were very respectable,dependable and over communicated on the daily happening and dilemmas. Chris shared daily of all happenings in the project. Chris made it very easy to understand the length and type of work to be done daily and the weekly goals.

Poor quality workmanship! Questionable business practices…read more Would not recommend them for fire alarm installations, currently replacing a system installed by ohana 2 yrs ago.

Gisele at the Blue Shield Elderly Independence Division truly deserves a glowing commendation for…read moreher remarkable professionalism and compassion. Her assistance in choosing a 24/7 fall‑detection watch for my 98‑year‑old father with dementia was exceptional in every way. Gisele devoted a full 2hours to carefully walking me through every feature and service option. She clearly explained that the watch continuously monitors for hard falls and sends instant alerts, even if my father cannot reach a phone, and that it operates reliably day and night to provide constant protection. She also emphasized that emergency notifications go directly to family members so there is no delay or uncertainty when something goes wrong. Gisele aslo thoroughly demonstrated the GPS location tracking and heart‑rate monitoring, which are absolutely critical for my father, who can wander and is unable to reliably state where he is. Knowing we can see his real‑time location, monitor his heart rate, and that he can contact his children or 911 in an emergency gives our entire family tremendous peace of mind. Gisele repeatedly reassured me that this system is designed to safeguard him and keep us fully informed. What impressed me most was Gisele's warmth and empathy. She never rushed the conversation, answered every question in plain languageI could understand, and always spoke about my father with deep respect. She transformed what had been a stressful and emotional decision into one that now feels confident and secure. Because of Gisele's dedication, I am convinced my father is far better protected, and our family can finally rest easier knowing we have the right watch and support in place.

Yes, very recommended! When you visit a company like Blue Shield security, you never know what to…read moreexpect little. Could you imagine that it was amazing and had wonderful service and great people?

Jim and his team were fantastic. They programmed my existing system into their services without…read morepushing new equipment, and everything worked smoothly. When I later upgraded to new sensors, they came back to reprogram those quickly. They're professional, friendly, and clearly experienced. Onsite, they explained in detail how the screen sensors, hardwired system, and wireless components all work together, which gave me a solid understanding of the setup. Service has always been prompt and easy to schedule. Thus far we've had excellent service from Jim and the crew, and I highly recommend Security Alarm Shop.

I love Jim and his team at Security Alarm Shop. They are knowledgeable and super nice and easy to…read morework with. We have had four different companies service our business for the last 20 plus years. We had the clinic hardwired back when we first opened up, which was like the standard back then. I really love the low maintenance and reliability of a hard wired system. Several years ago I decided to switch companies to someone who could offer more interfaces with my cel phone. I selected Aloha Alarm because of all the great reviews on Yelp. They were great at first and reasonably priced. I like the Alarm.Com interface and was happy. Then the panel started saying that the cel phone interface would need to be upgraded. They said my panel would need to be replaced and quoted me over $2200 for the installation? Seriously we were customers for about 4 years and the new panel was about $400 on Amazon. Plus they wanted another 4 year contract. I then learned that the company was sold and the new mainland based company did not have as much Aloha. I was out of contract so I searched for an alarm company. To my surprise Security Alarm Shop had great reviews. We had used them for years for our pagers. (Yes I know it's old but still loved that thing). Anyway Jim gave me a great deal on the panel (I think it was free, but I can't remember). This was over a year ago and they have been great. They changed the panel and keypads. I had to change to the Honeywell Total Control app which I don't like as much as the Alarm.Com but that was because I wanted a Honeywell panel. I requested service to replace a couple of old glass break and motion sensors which were 20 years old. They charged me just the cost of the equipment and did the service for free. Plus my monthly service rate is really affordable. I really like these guys. I was contemplating using ring security and doing the install and monitoring myself but as this is a business I wanted more of an expert to service and maintain the system. I couldn't be happier. I plan to install ring camera ms to supplement but I know the base system is solid.

RJ, Patrick and Roger were so great to work with! The cameras and the NVR with the monitor work…read moregreat and they installed my wired doorbell cam that I bought at no extra charge since they were doing everything that same day. They really have gone above and beyond to make sure we were completely happy and satisfied for what we paid for. I highly recommend them to my friends and family!

Great cameras and very reliable. Infrared works well at night. I liked the 8 cameras initially and…read moreprofessionally installed that I decided to add 2 more cameras so that I could get all areas covered around my property. I decided to get a larger monitor so I bought a 42 inch TV to get e better view. The mobile app is very user friendly and I am able to allow a family member to have access to my camera as well. bell. Sometimes it's hard to contact them.

We had an amazing experience with Zmana Security Company! Kyle, Scott, Kala'i, and Ben helped us…read morewith the entire setup, and from start to finish, they were professional, knowledgeable, and so pleasant to work with. The whole team was incredibly responsive, helpful, and made the entire process smooth and easy. You can tell they genuinely care about their customers and providing excellent service. These people are AMAZING! Top-notch service all around! We couldn't be happier with our experience and highly recommend Zmana Security Company to anyone looking for reliable, professional, and outstanding service. Thank you, Kyle, Scott, Kala'i, and Ben! You guys are the best!

Kyle Layugan worked with us today! He was very informative and helpful with whatever questions I…read morehad. Mahalo!

So one of my remotes broke and had to get a replacement. Wasn't to sure what to do so..... of…read morecourse I call one of my friends that works with A/C units and he said to give them a call. The two ladies in the parts department was so helpful in identifying the make, model and part number for my remote. I asked them if I could pick it up that day and they said sure. It was my fault for running late but these ladies were so sweet and stayed back 15 min for me .... they are too sweet Awesome place

DO NOT BUY CARRIER!!!!!! t's the worst. We got 3 split ac's in 2019 and so far we need to replace 2…read moreof them 3 times and 1 of them twice. About every 6 months our AC's aren't working. Now our warranty is running out and we paid a ton of money to have AC's that never worked properly. They say they can't do anything more to help us too. I assume next year we will need to put in new ac's and our warranty will be out. Definitely not going with carrier again.

As a Realtor for 28 years, I know great customer service when I see it…read more After purchasing a home with a newly installed Holu Hou solar system, I experienced roof leaks and learned from a licensed roofer that the aging roof needed replacement. I reached out with my concerns, and both Ted Peck and Sasha responded quickly and professionally. They took the time to listen, helped coordinate a solution, and agreed to remove and reinstall the solar system, saving me thousands of dollars and allowing me to move forward with a new roof without delay. Ted, Sasha, and the entire Holu Hou team provided outstanding customer service, fast communication, and genuine support throughout the process. It's refreshing to work with a company that stands behind its customers. Highly recommended! Let's all show our Aloha and support Hawaiʻi's local small businesses. Big Mahalo, Holu Hou!

This review has been almost a year in the making. If you are thinking of starting a large scale…read moreSolar/PV project. I would recommend Holu Hou Energy.  I did my research and contacted Holu Hou Energy & Kumu Kit. One contacted me in 3 days and the other contacted me in 3 months. Because of the scale of this project, I will break down my review into section. Initial Contact/ Project Sales In December 2022, I contacted Holu Hou Energy, and in three days, Sale Representative Cynthia contacted me, and we set up a meeting.  She was very informative and made every aspect of the project clear. The financing was done on the spot, and the payment did not begin until the system was active. System Inspection/Install/Activation My home was built in 1979. Needless to say, something needed work. Matt came by and did the preliminary inspection. My roof was bad and needed to be replaced. Holu Hou Energy had partnerships with True Home Hawaii Roofing. I don't have to stress and find a company to replace my roof. It was included in PV system financing.  System installation and activation went smoothly. Negative Aspects Like with any construction project, working with multiple companies can slow things down.  Hawaiian Electric Company permits and approvals took a while. City and County of Honolulu  permit have been pending. That is not Holu Hou Energy fault. Closing Holu Hou Energy was the wise choice, they handle everything from beginning to end. I couldn't be happier with the end result.