Appalling service. This company bought out Hanes Fire Service which was a locally owned business…read moreproviding excellent customer service to businesses with fire extinguishers and fire suppression systems. They inherited Hanes' client list and appear to be doing their absolute utmost to drive every single one of those clients to other service providers. Instead of completing a fire suppression system inspection and providing us with a signed report as required by the Fire Marshall, we received absolutely nothing to even prove the inspection was completed. They did, however, be sure to send an invoice. When I called to inquire about the status of the inspection report, the lady informed me that it would not be forthcoming until the invoice was paid. What? That has NEVER been the procedure for any third party inspections and was absolutely not a business practice ever employed by Hanes. When I informed the lady that if that was standard practice, we would be looking for another service provider, she replied with supreme nonchalance, "okay". At this rate... I give them less than a year. I'm finding a local business to serve our needs.

From the owner: Summit Fire & Security is your one source for all fire protection and security solutions. Our…read moreinnovative team of experts takes pride in protecting you and your buildings from fire and intrusion. Our full suite of capabilities, including design, installation, testing, inspections, and maintenance offers complete and proactive care when you need it most. With a customer base spanning across the southwestern United States, we remain committed to providing our customers with an unmatched level of service and care.

I have had ADT for 1.5 years. Then I decided to cancel for poor performance on their part. The…read moremonthly rate is going up to $74 and I disputed the change in writing as per the contract. I never received a reply to my dispute. So, again per the contract, I should not have to pay a termination charge. In calling ADT to cancel, I was told that there was a cancellation fee of just over $1400 dollars. By my calculations of time left on the contract and the monthly payment, I have $1332 left on the contract. In addition, the contract states that I only have to pay 75% of that amount or $999. After being on the phone for hours this morning I finally got to a person who knew something. ( Their customer service phone number sends you to India first) I don't know what the resolution will be but was told that the buy out would be less than was originally stated. Long story short, don't go with ADT! They don't honor their contract and will give you a several hour run around when you dispute their conclusions.

These guys are the best. From the owner to every member of the team. Top quality on-site work by…read morepolite, highly competent techs. They will work within your budget. The end product is a great home entertainment setup. No surprises, great follow up. No job too big or too small. Two moves for my fam and the highlight of both was Sound by Design's work.

From the owner: Sound by Design is an audio visual consultant serving Amarillo since 1998. Whether you need a home…read moretheater system designed and installed or a home security surveillance we've got you covered.

What a terrible company. Salesman was dishonest. The installer did a terrible job. We still have 2…read moreholes in the wall above our garage where he had installed the camera. We can't seem to get ahold of anyone to come fix it. Stay away from this company!!!!

Disappointed with Misleading Sales Tactics and Poor Installation…read more We had high hopes when a representative from Vivint, named Boston, visited us in the Amarillo area. We were in the market for a new security system as we didn't like the idea that our current one ran on WIFI and was a bit outdated. He assured us that Vivint was a superior product and that it did not require WIFI. In addition, he guaranteed a seamless professional installation and promised to pay off our existing security contract. Installation Experience: The installation process was far from seamless. The technicians left the old security cameras in place and installed the new ones right next to them, resulting in two cameras in most locations. This not only looks unsightly but also means I have to remove the old cameras and patch the hole / paint the entire area to restore it to its previous condition. The garage camera installation was particularly disappointing. The old camera had no exposed wires, but the new one was installed with two feet of exposed wire. When I requested it be fixed, the technician came back, installed it correctly, but left a plate over the hole he had created, so now I have a plate and two cameras in the same spot. To make matters worse, after he left, none of the cameras were working, and he blamed it on our WIFI, despite Boston's claim that the cameras did not require WIFI. We later found out that each camera required, at a minimum, 2 GB of WIFI. Lastly, although not a big deal, the installation tech left a box, wrappers, and trash at every location in our house (attic, garage, patio, etc...). He did not clean up after himself and left everything throughout the house for us to clean up. Service Calls: Service Call #1: The system wasn't working, and the technician blamed our internet (shocking as Boston said it didn't require WIFI). Service Call #2: The technician managed to fix the major issues; however, the garage motor/motion sensors still didn't work. We managed to connect them. Old Contract Buyout: Boston assured us that Vivint would buy out our old contract when we switched. However, after we canceled our old contract and sent the invoice, he stated that Vivint would only pay $1000, which contradicts his initial promise. In order to buyout our current contract, it is $1600. If that was the case, I would have waited. Boston mentioned he was trying to win a competition based on the number of units sold, which made us decide to proceed that day as we were already considering a new system and he seemed like a nice guy. Unfortunately, the reality has been very different. He promised to buy out our old contract, but that didn't happen. He said the system wouldn't require WIFI, which was also untrue. He claimed we would have a professional installation, which was far from our experience. Now, Boston will not return my texts or calls, and simply replies with "who is this" when I try to reach out. In conclusion, we feel misled and extremely disappointed with our experience. We had such high expectations based on Boston's promises and feel let down by the reality. I hope Vivint will address these issues.