A really interesting, mixed experience with Avelo, and it almost seems pointless to review them now…read morethat they left the West Coast. I will try to mix this review as both the company as a whole, and the Burbank location, as I had a much better experience with the location in Arcata, CA. Firstly, the price. Man oh man, there is absolutely no better price for an airline ticket that I have experienced since. I believe I had a $15 round-trip ticket from Burbank to McKinleyville and back once. That alone would give them a 5 star, no questions asked. And if I had reviewed them directly after my first few flights, this would be 5 stars. Let me get to the negatives, and circle back to the positives. My main concern was my most-recent visit to the Burbank location, and obviously the last one I will ever do because they closed (I even had a ticket to use that they cancelled on my with no warning but that's a separate issue). Active-duty military get two free checked bags. At the time I was active-duty, and this wasn't my first time using my military ID with them, and the other few times went off without any hitch whatsoever. But this time, the lady at the checked bag area said that my ID said an incorrect birthday. To her credit, the DOB is printed in black, and it overlays the black and white photo of me on it, so it's hard to see. She confused the 5 in "1995" for a 6, and said that my ID is invalid. I told her if she looked harder it is obviously a 5, but she accused me of essentially having confirmation bias and only seeing a 5 because I want there to be a 5. It's a government issued ID I was using for years to that point to get onto literal military bases. She then said I had to pay for my luggage. The problem with that is she is essentially accusing me of having a fake ID, military no-less. That's a federal crime, so if she truly believed that, she should have called the police. But instead it was just grounds for not wanting to give me a bag check. The ironic part of the "confirmation bias" is funny because she would ask a coworker and instead of saying, "what number do you think this is?" She would instead ask "This looks like a 6, right?" What coworker would say anything other than yes? After asking to see someone higher up (probably the only time I have ever done that in my life actually), one eventually came and saw me, told me my ID was good, gave me a checked bag, and just recommended I asked to military to issue me a new ID with a more clear 5. They never did because it was obviously a 5 and that would count as wasting time. I was worried the entire trip about the checked bags for the plane ride home, but it went off literally without a hitch. I guess that happens when people can tell the difference between a 5 and a 6. My last point that I want to bring up is that I had one more round-trip planned with them, but the cleared out of the West Coast way earlier than they said they would. That meant they gave me a flight credit of roughly $100 for an airline I could never use again. It took me many back-and-forths with the customer support team to finally get that money back not as a credit, but they eventually did it. So mainly, this airline was mostly pretty good, but gave me one very sour experience where they implied that I was some criminal, but not only criminal enough to not give something they said they would. That experience was a one star, most of the experiences are in the 4-5 star range, but the dishonest early closing brings them down to a 3, which I would argue should be a 2 but like I said, I got a $15 round trip once. That is amazing!

Paid additional $5 for flex to be able to cancel flight, day of tried to cancel the app wouldn't…read moreallow me too it kept spinning, I tried calling couldn't get through, no one answered. Got through a few days later and they were rude and said it was too late. Was on a flight previously that had to make an emergency landing at Bradley because if landing gear issues the customer service rep Akemia is very rude should pick a different job

*(I ) connect assistance and decided to call this business at 18337089019.the response time was…read moredecent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. it wasn't perfect, but I was still a workable experience. I'm leaving this review to share how things went for me personally.

I needed assistance and decided to call this business at +1 888-559-(7870) The response time was…read moredecent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaaving this review to share how things went for me personally.

So not every airport trip involves waiting for security, that anxious moment where you wait for…read moreyour luggage etc, the indifferent service, bad food etc. For the 1% it's private aviation terminals and little in the way of lines. My complete and utter failure to win the lottery has me watching these oh so lucky travelers with quite a bit of envy. They roll up in the Escalade, and walk ten feet or so into a private aircraft (most often the assistant (s) has delivered the luggage) the plane buttons up and roars off to no doubt an exotic location where more luxuriating occurs (at least that's the way I imagine it). For those of us in the medical transport game, these private terminals are where we get fuel and meet our ambulance to head off to the referring hospital. Some are spartan affairs offering a clean bathroom, some hard candy, or fresh baked cookies. Other are quite big and decked out In the case of our stop in Burbank it was Million Air, and Million Air terminal is one of those decked out places. It was immediately apparent when we pulled in that we were the poor cousins in our King Air. From G650's to Global Expresses and all manner of planes in between there was probably 150 million at least parked around us (and yes one had an Escalade unloading people). This review is from the perspective of someone who get out of the plane and uses the facilities. I cannot comment on fuel prices, landing fees, or how the ground handlers were. Inside, the terminal was clean and well appointed. the furnishings were comfortable. The bathrooms were clean, and had the biggest bottle of Listerine I have ever seen. For us the big plus was the food. They had a mini 7-11 like set up with fountain drinks, snacks, and donuts that are on the house. It hit the spot. The staff was friendly as well.

Great FBO, unfortunate event when Million Air was flooded early this year but in the end it became…read morea great thing because it looks better renovated. Staff is friendly and is open 24hrs 7 days a week. They have great snacks and awesome pilot lounge.

So guys, from the top I had a trip from LAX to El Paso, TX and that was something... I paid $215…read moreand I think this is too much for that, the reason why you can see in my pics. I think a trip like this should cost $50! 1 - wifi 2 - leg spot 3 - no food and drink menu on the board (why should I spend time and bother somebody to ask?) 4 - transfer (but I think that more related to LAX, I had the gate 52J)

Last time I fky American Airlines. I think they are a bunch of Sadists. As a dieabiled person it…read morewas torture. Vi couldnt go to the bathroom for 11hours. If thete are mechanical problems do it BEFORE people board

I checked in during a TSA shut down...so the lines were insane. Check in agent Luis was sooo…read morefriendly and helpful. What a change from most agents. Thank you for having great employees!

Virginia and Louis at the check in counter at the Burbank airport are Awesome!…read more Louis is so nice, friendly and helpful! We had 3 bags and he kindly helped my husband with putting it on the baggage ramp to check in. Then, he offered to return our luggage cart so we could proceed to TSA precheck! Virginia is also nice, friendly and personable! She was quick and fast in getting us checked in with hard copy boarding passes! Excellent Customer Services! Bravo to Louis & Virginia!

Great weekend in down south…read more Hollywood Burbank Airport Flight 808 The airport was so simple to great around. Has such good food places to eat like "High Ball Lounge & Guy's Burger Joint EST/Born 1968" A must try for your travels.

First time went through Burbank airport via Southwest. Biggest plus is how fast everything is…read more Easy on and off from freeway, very manageable size, and short trip from downtown Burbank with lots of shopping, fast food, grocery, and entertainment. Airport does look somewhat dated but not that bad. I would prefer flying to BUR versus LAX as less crazy experience overall. The dropoff & pickup area at BUR is relatively small but it seemed to move fine. The path into and around the airport for cars is a little odd and missed a turn once so went back around.

Serious savings for those willing to forego some, if not all, comforts…read more The wife got us tickets from Burbank to Denver aboard Frontier Airlines for $26 per person. For such a low price, we were willing to deal with the narrow and non-reclining seats, our assigned seats not being next to each other, and even having to rebook our flight altogether because Frontier decided to cancel the original one. We could've paid a fee to pick our seats, but we decided that we could stand being apart for two hours to save some dough. Fortunately, we were both placed in a row that had one seat unoccupied. Frontier only does food and drink service for those willing to pay up. Pro tip: you can pack a lunch ahead of time and bring it through TSA! Frontier certainly isn't for everyone. I'm a skinny guy, but even I would've been very cozy with my rowmates if I had ended up in a full row. Frontier can be a good option if you're willing to roll the dice, and their fares still seem competitive even if you decide to pony up to suffer a little less.

0 stars Worst purchase of 2026…read moreAfter 3 times delay finally got cancelled Please pay 70$ more and fly with solid airlines

Southwest Airlines is my go to airline when flying out of Burbank airport to Sacramento or Las…read moreVegas. Those are short flights so I don't mind not having a TV on the seats. If it's a long flight then I wouldn't recommend using Southwest because in all the planes I been on, they never had a TV where you're sitting and the seats aren't that comfortable. When I used the airline to go to Vegas this week, open seating was still available but it will be gone starting Jan 26. They also only serve water now so no more soda. The check in process is simple through the app or website than it was years ago.

I have been a fan of SW since its inception. But it have flown my last flight with this airlines…read more Even with SW I have always felt like a valued customer. Now I am treated like steerage. I am on an empty plane. But hose of is that paid less are sitting in the back of the back of the plane and I the front is empty. A clear division of class. The last democratic airline is now gone.

I needed assistance and decided to call this business at . The response time was decent and the…read moreperson on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information.

Had the absolute worse experience flying delta. I have the American Express Gold Delta card so I…read moregot one free checked luggage. They mishandled my luggage and one wheel completely tore off. This suitcase is brand new. They changed our flights at least 3x. My original flights only had one layover both ways but they changed them so I had two layovers on the arrival and departure. They also added a 7 hour layover on my return and I was not compensated at all. I was not given lounge access or any accommodations. I went to the customer service line waited an hour just for them to tell me there was nothing they could do. On the flights going to our destination they offered us two meal vouchers but they did not offer food on the planes so we were not able to use them. The worse part was the 7 hour layover because I never would have booked the flights if that was going to be the case.

$135 BURBANK to VEGAS was a great experience on Spirit Airlines. Had all the horrible scenarios…read morebased on fights posted on TMZ of passenger behavior misconduct.. I stand corrected on my flight cause it was fast & drama free. Checking in was simple but long & winding walk to gate was grim yet boarding and actual flight was great. I had a seat upfront so it may have possessed extra comfort but worth the small extra coin for it. Received a free snack which was unexpected however i was disgruntled about NO POWER outlets to charge phone. Yet me & my luggage made it to Vegas so all is forgiven. Answer is "YES" I would most certainly fly BURBANK to VEGAS again. Buckle up & enjoy the flight when you ride SPIRIT AIRLINES!

It would truly break my heart, if Spirit goes bust. Two bankruptcy filings, may not be bad,…read morerestructuring takes effort, skill and expertise. The airline service, its credit card, Savings Club, all of which I participate in, has come a long way. No complaints. Calling customer service is a nightmare. Yet, Spirit has been fine tuning all along. Now as I observe, their digital boarding pass, is one of the best in the business. All this serious improvement, can only materialize with a competent management team. This incudes the vital check in personnel and gate staff, all important components, for an enjoyable flight. I have always observed consistent and high class service, when flying from BUR to LAS, on my favorite flight path. In this context, I am talking about Supervisor Sukhmani and her colleague, Melissa. Almost always, encounter them before embarking. Both provide high class customer service. A caliber of fine friendly touches, I don't experience on any major US carrier like for example (cough, cough), American. Yes' it's true. Spirit, though still growing, embodies customer care, everytime, consistency, always smiling, and providing top notch customer service.