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    Alaska Airlines

    2.5 (66 reviews)
    Open Open 24 hours
    Updated 2 months ago

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    Getting on the airplane.
    Daryl D.

    I always enjoy flying Alaska. Flying Alaska from Burbank even better. There's no hassle of trying to deal with traffic as there are literally two terminals at the airport. My most recent flight was to Seattle and the flight was comfortable and quick. The employees were great as the captains. The employees at the front desk were pleasant and very helpful.

    Cassandra Y.

    The staffs behind the counter are very friendly. The flight is in good condition. Love the charging outlet while flying! Free movie entertainment. Just remember to bring your own headphone. Also, download their on board app (gogo entertainment) before boarding. Some flight you have your own screen, some you have to watch from your phone. Boarding on time, no delay. Very smooth flight~ Will definitely fly with them again!

    Gate B4
    Chris C.

    The staff behind the counter were especially rude to both me and my family. We explained that we did not usually fly with Alaska Airlines and so we did not know their practices with things like car seats, children's strollers, baggage, etc. They scoffed and told me that I should have done my homework prior to arriving at the airport. Somehow we'd already managed to get past the TSA with a car seat on our back before someone stopped us to tell us that we had to check the car seat in at the front desk and that we could not gate check it like some other airlines. I told them that nobody had said anything to us and that we were only familiar with the practices that we'd followed before and that I'd asked about those policies but I was confronted with a sarcastic remark instead. I asked what I should do and they told me that I'd have to leave the current area, go back to the front desk to check in the car seat and then go through the whole screening process again in order to get back to my gate. I was in a rush already and nobody caught the fact that I'd brought this carseat all the way into the terminal. I ended up making it to the gate and again someone had more to say to me. It was such a back and forth. I almost missed our flight. I was sprinting back and forth between the front desk and the gate and being with my family and there being so much confusion and not knowing if they should board the flight because I might miss it, etc. It was terrible. All of that happened and I saw so many other families board the plane and gate check their car seats. All the things that I was told weren't allowed and I saw them happening right before my very eyes. I was so heated. I spoke to someone at the desk and all they could do is profusely apologize for the way that I'd been treated in So Cal. The team on the plane weren't friendly to me or my kiddo. That made me the most upset. They snapped at her to get settled right away. They told her to be a good girl. I did not at all care for them trying to "parent" my kiddo or to make it sound like threats. I wasn't happy with anyone from Alaska that we came across in So Cal. Folks in the PNW were much nicer. I ended up paying for my bag to be a carry on but apparently it ended up gate checked without my knowledge. I tried to ask for a refund for that having happened but they said that they couldn't do anything about it and that I would have had to take it up with the flight crew member who took and gate checked my bag right when it happened. There had been no announcement of that having happened. So, I thought someone had taken my bag incorrectly until someone from the baggage claim called to say that I'd not picked up my bag. I told them that I'd filed a claim and they told me that it was unnecessary because my bag was waiting for pick up at the airport and that it had been gate checked. UPSET! Still, after all the things that I'd been through, they were not at all helpful to me. Infuriating!!!

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    7 years ago

    Great staff and very helpful team to guide you through the boarding process at Burbank airport.

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    13 years ago

    I love flying with you. You are one of the best airlines I've ever flown with!

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    7 years ago

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    13 years ago

    I love Alaskan Airlines, you are only 2nd to Hawaiian Air and that's saying a lot.

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    10 years ago

    best ever !!! great customer service and tailor to your needs

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    Page 2 of 2

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    Review Highlights - Alaska Airlines

    The bar has been set so low on airline travel these days you can legitimately hand out five stars if you're not involved in a mid-flight brawl.

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    Avelo Airlines

    Avelo Airlines

    1.7(463 reviews)
    1.0 mi

    A really interesting, mixed experience with Avelo, and it almost seems pointless to review them now…read morethat they left the West Coast. I will try to mix this review as both the company as a whole, and the Burbank location, as I had a much better experience with the location in Arcata, CA. Firstly, the price. Man oh man, there is absolutely no better price for an airline ticket that I have experienced since. I believe I had a $15 round-trip ticket from Burbank to McKinleyville and back once. That alone would give them a 5 star, no questions asked. And if I had reviewed them directly after my first few flights, this would be 5 stars. Let me get to the negatives, and circle back to the positives. My main concern was my most-recent visit to the Burbank location, and obviously the last one I will ever do because they closed (I even had a ticket to use that they cancelled on my with no warning but that's a separate issue). Active-duty military get two free checked bags. At the time I was active-duty, and this wasn't my first time using my military ID with them, and the other few times went off without any hitch whatsoever. But this time, the lady at the checked bag area said that my ID said an incorrect birthday. To her credit, the DOB is printed in black, and it overlays the black and white photo of me on it, so it's hard to see. She confused the 5 in "1995" for a 6, and said that my ID is invalid. I told her if she looked harder it is obviously a 5, but she accused me of essentially having confirmation bias and only seeing a 5 because I want there to be a 5. It's a government issued ID I was using for years to that point to get onto literal military bases. She then said I had to pay for my luggage. The problem with that is she is essentially accusing me of having a fake ID, military no-less. That's a federal crime, so if she truly believed that, she should have called the police. But instead it was just grounds for not wanting to give me a bag check. The ironic part of the "confirmation bias" is funny because she would ask a coworker and instead of saying, "what number do you think this is?" She would instead ask "This looks like a 6, right?" What coworker would say anything other than yes? After asking to see someone higher up (probably the only time I have ever done that in my life actually), one eventually came and saw me, told me my ID was good, gave me a checked bag, and just recommended I asked to military to issue me a new ID with a more clear 5. They never did because it was obviously a 5 and that would count as wasting time. I was worried the entire trip about the checked bags for the plane ride home, but it went off literally without a hitch. I guess that happens when people can tell the difference between a 5 and a 6. My last point that I want to bring up is that I had one more round-trip planned with them, but the cleared out of the West Coast way earlier than they said they would. That meant they gave me a flight credit of roughly $100 for an airline I could never use again. It took me many back-and-forths with the customer support team to finally get that money back not as a credit, but they eventually did it. So mainly, this airline was mostly pretty good, but gave me one very sour experience where they implied that I was some criminal, but not only criminal enough to not give something they said they would. That experience was a one star, most of the experiences are in the 4-5 star range, but the dishonest early closing brings them down to a 3, which I would argue should be a 2 but like I said, I got a $15 round trip once. That is amazing!

    Paid additional $5 for flex to be able to cancel flight, day of tried to cancel the app wouldn't…read moreallow me too it kept spinning, I tried calling couldn't get through, no one answered. Got through a few days later and they were rude and said it was too late. Was on a flight previously that had to make an emergency landing at Bradley because if landing gear issues the customer service rep Akemia is very rude should pick a different job

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    Avelo Airlines
    Avelo Airlines - Terminal B gate 4

    Terminal B gate 4

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    Million Air Burbank

    Million Air Burbank

    4.1(7 reviews)
    1.0 mi

    So not every airport trip involves waiting for security, that anxious moment where you wait for…read moreyour luggage etc, the indifferent service, bad food etc. For the 1% it's private aviation terminals and little in the way of lines. My complete and utter failure to win the lottery has me watching these oh so lucky travelers with quite a bit of envy. They roll up in the Escalade, and walk ten feet or so into a private aircraft (most often the assistant (s) has delivered the luggage) the plane buttons up and roars off to no doubt an exotic location where more luxuriating occurs (at least that's the way I imagine it). For those of us in the medical transport game, these private terminals are where we get fuel and meet our ambulance to head off to the referring hospital. Some are spartan affairs offering a clean bathroom, some hard candy, or fresh baked cookies. Other are quite big and decked out In the case of our stop in Burbank it was Million Air, and Million Air terminal is one of those decked out places. It was immediately apparent when we pulled in that we were the poor cousins in our King Air. From G650's to Global Expresses and all manner of planes in between there was probably 150 million at least parked around us (and yes one had an Escalade unloading people). This review is from the perspective of someone who get out of the plane and uses the facilities. I cannot comment on fuel prices, landing fees, or how the ground handlers were. Inside, the terminal was clean and well appointed. the furnishings were comfortable. The bathrooms were clean, and had the biggest bottle of Listerine I have ever seen. For us the big plus was the food. They had a mini 7-11 like set up with fountain drinks, snacks, and donuts that are on the house. It hit the spot. The staff was friendly as well.

    Great FBO, unfortunate event when Million Air was flooded early this year but in the end it became…read morea great thing because it looks better renovated. Staff is friendly and is open 24hrs 7 days a week. They have great snacks and awesome pilot lounge.

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    Million Air Burbank
    Million Air Burbank
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    Spirit Airlines - Walk in boarding

    Spirit Airlines

    1.6(87 reviews)
    0.6 mi

    $135 BURBANK to VEGAS was a great experience on Spirit Airlines. Had all the horrible scenarios…read morebased on fights posted on TMZ of passenger behavior misconduct.. I stand corrected on my flight cause it was fast & drama free. Checking in was simple but long & winding walk to gate was grim yet boarding and actual flight was great. I had a seat upfront so it may have possessed extra comfort but worth the small extra coin for it. Received a free snack which was unexpected however i was disgruntled about NO POWER outlets to charge phone. Yet me & my luggage made it to Vegas so all is forgiven. Answer is "YES" I would most certainly fly BURBANK to VEGAS again. Buckle up & enjoy the flight when you ride SPIRIT AIRLINES!

    It would truly break my heart, if Spirit goes bust. Two bankruptcy filings, may not be bad,…read morerestructuring takes effort, skill and expertise. The airline service, its credit card, Savings Club, all of which I participate in, has come a long way. No complaints. Calling customer service is a nightmare. Yet, Spirit has been fine tuning all along. Now as I observe, their digital boarding pass, is one of the best in the business. All this serious improvement, can only materialize with a competent management team. This incudes the vital check in personnel and gate staff, all important components, for an enjoyable flight. I have always observed consistent and high class service, when flying from BUR to LAS, on my favorite flight path. In this context, I am talking about Supervisor Sukhmani and her colleague, Melissa. Almost always, encounter them before embarking. Both provide high class customer service. A caliber of fine friendly touches, I don't experience on any major US carrier like for example (cough, cough), American. Yes' it's true. Spirit, though still growing, embodies customer care, everytime, consistency, always smiling, and providing top notch customer service.

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    Spirit Airlines - Check in

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    Spirit Airlines - Full Flight, masks on!

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    Full Flight, masks on!

    Alaska Airlines - airlines - Updated July 2026

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