Closed a few years back, don't know where medical records are. There was some kind of…read moreinvestigation/audit going on when I went to get my records.

Deserves ZERO stars as he is rude,nasty to his staff, and DIRTY. Removed stents without wearing…read moregloves and didn't see him wash his mitts, either! Extremely smart but devoid of ANY social skills, whatsoever!! My advice is to find another urologist in Anchorage. There are plenty of better ones!

Dr. Tomera may be "the best urologist in Alaska" but I will fly to Seattle to not hear his…read moresnivleling, whining child like voice and mannerisms.

After nearly a year of going back and forth with billing. Two people in billing apologized for a…read more"new girl" entering the wrong code and said they'd correct the error. Now a third person, Beth, said they couldn't. She then, in a condescending voice, said "that's called FRAUD." Nice. Then, when I pointed out that two other people said the opposite and that it was their error, she didn't even apologize for the confusion. Nothing. Not only would I not recommend going here (they didn't even help with the issue we went in for), I would suggest flying to Seattle for care instead. In the long run it's cheaper and better. Oh and their billing department will probably treat you with respect and not go back and forth with who made an error.

The staff was very friendly and easy to work with during booking and check in. Dr. Wells took time…read moreto talk through and really understand my medical history, listen to my concerns and came up with a solution that wasn't just to take more medication. I highly recommend this practice!

First of all I want to say I was over the moon to get an appointment as quickly as I did. No "We…read morehave an opening 46 days from now" business. I was seen within a week. Unheard of where I moved here from. And secondly: Wow, such a friendly staff, helpful, experienced, professional, yet not clinical/robotic. These people care. My visit wasn't a number, I wasn't rushed in and out of the process. Dr Hall took her time and wasn't pressured at all to get to another patient. I didn't mind waiting a little while in the exam room once it was apparent that's how this clinic works. I appreciate that the staff takes their time with each patient. I didn't see the negative reviews and I won't go there. No need. I'm more than impressed with this clinic and its staff. I'd give them a 20 out of 1-10 if I could!

This review is for Alaska Urology Associates on Debarr. If you use them , make sure you do follow…read moreup to ensure that they pass on information and call you back for the results of your tests. My experience was not good. I had an appointment with a PA and she ordered some labs. She told me that she would call me back with the results. The results were back that Saturday of the same week. I received no call about the results. I called to follow up and left a message with the front desk and still no call. I ended up having to go in to get the results. I met with the PA and I was concerned about my kidney numbers. The PA told me that she would contact my Dr. at the VA. This was in April. I got busy with life and then I remembered that I'd not heard from my VA provider. Now this is July. My VA provider's staff told me that they never received any paperwork from Alaska Urology. A MA from Alaska Urology called and left a message that it looked like someone had tried to fax it and it didn't go through. Apparently they didn't check to ensure it went through. The MA's message indicated that they would re-fax. I also had a bad experience with the front desk. I see that I wasn't the only one because someone else left a review on their experience from 2023. The person that answered the phone on the Tuesday that I called to see why no follow up had been done on an appointment in April and it was now July. The woman that answered the phone did not identify herself. I started telling her what my problem was and she cut me off mid sentence. I corrected her for cutting me off mid sentence and then it got quiet. I didn't know if she was still on the phone so I asked if she was still there and she said that she was waiting for me to finish my sentence. She also told me that I should try to be by the phone for when I got a call back. First of all people are busy, like they are busy, and can't always be available. I'm a responsible person and don't need instructions on being available for phone calls. I also asked for her to let me talk to her Supervisor. She passed me through to a vm and I left a message on Tuesday and by Thursday I'd not received any phone call back from the Supervisor. I called back on Friday morning to speak to Madison and after waiting on the line for seven minutes ( I then hung up and called back again) I was able to speak to Madison. Madison was told about my experience with the follow up and her front desk staff. Madison told me that she would pass on my concern about the follow up to the person that handles the clinical part of the business. She then went on to tell me what a wonderful person the woman that I had the front desk interaction with. I felt that she was discrediting my experience with the front desk person. Like she said , she wasn't on the other line, but she was making excuses. I hung the phone up because what she said was making me upset. I guess she felt it was okay for her staff to cut people off when she they were talking. She also said that the front desk person thought I was finished talking. How could that be when there was no pause and I was talking? Madison , the front desk supervisor, might want to listen to concerns patient call with instead of telling the patient what a wonderful person that you are complaining about. She might be a wonderful person, but that day she wasn't. I also forgot to tell her that I overheard two of her front Staff talking about some woman. I was sitting right by the desk when they were talking.

I recommend him I been seeing him for over 20 years He is very professional I give him a 5 star…read morerating