Fast and friendly. Albano's offer the Red Bag service which means being able to do a quick drop off of clothes in the registered red canvas laundry bag they provide. Takes about 10 seconds. Then you get a text when it's ready. Easy as can be. The Pleasure house Rd location is locally owned and operated. They are also experienced with military uniforms. read more

The snap closure on my dress for a wedding was broken and they did not say anything. I paid $70 for 3 casual dresses and one pair of capri pants. They all smell horrible! I am super sensitive to smells. None of the items smell fresh or clean. They had my items for 3 days. If you use this place check your items thoroughly before leaving. I will not be back. Super disappointed. The lady at the front desk is check in. read more

The older gentleman was very rude and unprofessional when dropping off, at pick up the younger girl was very polite and helpful. It's hard to recommend based on the initial experience. There's looks of parking up front. read more

Albano Cleaners - Laundry Services Near Me - Virginia Beach, Virginia

I worked for over 20yrs with them as a presser and was given the opportunity to learn everything there was about dry cleaning.They take care of every garmet and its specific needs.A family oriented cleaners who went above and beyond for their employees.They will try everything to get your stains out.What really touched me was how they took care of families with deceased loveones ,offered to clean their burial clothes for free.Each garmet care labels are read before cleaning,explained to its customers if it couldn't be cleaned.I recommend them because I know hands on what they can do for you.Always have a special offer discounts to you. read more

Albano Cleaners - Laundry Services Near Me - Virginia Beach, Virginia

2 separate occasions they lose a pair of shirts & I receive some one else's shirt( which I returned) and I answered a lot of stupid questions as requested. Was told I would receive a credit on my vip account. Never did, and stupidly gave another chance. After second loss I opted for a check, since I never received a credit last time. I never received a check, and when I follow up no one knows anything about it. Never again. Suffolk Bridge Rd location read more

Called to see if I could get a same day service for military dress uniforms. I got lucky and called on the right day because the press individual was in that day. The manager kindly helped me with what I needed. I will definitely make the trip again to take my husbands uniforms to this location. read more

I would recommend this particular cleaners over others due to customer service. This is the type of place that if you come often enough the same staff will remember your name. I always feel good about bringing my cleaning to Albano's because I know that I will be greeted by one of the sweet ladies with a big smile. There is not a lot of chit chat from employee's... these ladies are very busy and the check out staff also work in the back. Everything is done in house and you can see them in the back working hard. I have always found that the ladies give great advice on stains etc. In some instances they have said to me don't waste your money, it will not come out... or we would be willing to try it and if it does not come out NO CHARGE. This place often has pretty good coupons that you will see at check out on the receipt. Don't expect a cozy place to sit down and wait. It is really a no frills location. I assume it is has been a long time before anything with regards to an upgrade has been done any where on premise. This does not stop me from utilizing this location one bit. I love the superior customer service and the great prices. I have never seen it too busy, so the wait times are very minimal and the promised times for return have always been accurate and nice 2-3 day turn around.. read more

Albano Cleaners - Great little dry cleaners - Laundry Services Near Me - Virginia Beach, Virginia

Staff is always helpful and friendly. Have been coming here for years and always enjoy wearing my clothes even more because they take such good care of them. read more

I have been very satisfied with my laundered and dry cleaned items and even more so with the friendly customer service. I bought a wool coat online and it arrived quite wrinkled and I was afraid to iron it for fear of ruining it. I took the coat along with several other items to be cleaned and asked that the coat be pressed and not cleaned. Tina, the manager, said they could do it right then if I could wait. A few minutes later, I had my coat in a plastic bag with tissue in the sleeves. It's service like this that will keep me using Albano Cleaners on Pleasure House Road. read more

Omg. I dropped off a pair of $250 Zanella slacks and they said they LOST them! I was very polite in asking how that could have happened, and said could it have been employee theft or something, as they would have fit the male employee who originally took my order. Just an unhappy customer was I asking politely for an explanation. Well from out of nowhere their middle aged lady manager jumped in my face and started to denigrate me for even implying such a thing. She was so rude and exhibited zero understanding of proper customer relations. I was complaining politely about their having lost my expensive pair of slacks and the manager literally blasted me for that! It gets much worse. I called the home office and spoke to an executive- I wish I remembered his name, might have been Mr. Tony or something- and upon explaining to him the situation and ridiculously mean treatment by his store manager, this male executive actually blasted me, again, for having suggested the possibility of employee theft. I mean he really laid into me. I do stick up for my rights as a consumer however and I blasted him and his company right back and explained to him that he needed a 101 level course in customer public relations and if he was working for me and treated any one of my customers in a similar manner he, and his store manager, would be fired on the spot. My overall take was that this is a business run by mobster like management. Honestly the worst overall consumer experience I have ever experienced. read more

I just moved here and had my uniforms still in the luggage, and had a surprise uniform change today. Walked in and asked if they could do a press as I waited, and both the gentleman in front and lady in the back were incredibly helpful! Took both shirts back and immediately started pressing, and the cost was incredibly low! I asked if it was per shirt and was told no, that was the total. I left a 50% tip and am incredibly grateful for the way they treated me. I will be back! read more

This location is amazing! I have used them for over 20 years! Tina and Allen are great, know their customers personally and care about the service you receive. I use them weekly. They take the time to see if button is missing and sew it back on. read more

OMG! Talk about customer service! From start to finish this cleaners has the nicest people and my clothes always look great! Last time I was there, I didn't check my pockets. I got a call from the young man that took my order and he informed me that I left $50.00 in my pocket. Needless to say, I will never use any other cleaners... they are amazing. read more

I recommend them to Nobody! I thought I would try a new dry cleaners that would be close to my house and more convenient then the one I already had and it was a huge mistake. Not only was the women at the front rude to me when I first walked in (first sign) but I told her I needed my clothes back by Monday before I leave out of town and so she put me down for Monday and when she said Monday I figured that meant when they open on Monday well she said she told me "after 5pm Monday" if this was the case I wouldn't have gotten them dry cleaned here I would have gone somewhere else since I needed them first thing Monday. She was rude and not remorseful at all. I've been in management and she is definitely someone I would not want working for my company. They lost my business and my roommate and boyfriends as well. Their loss. I don't recommend them... Don't waste your time with rude service when you are a paying customer. read more

This place is terrible! I was in the area on business in July 2013 and had several pair of pants and tops cleaned here. While at work one day I looked down at my pants and noticed the bottom of my pants were bleached. When I went home I looked at the other pants I took to the cleaners, and three of the pants had noticeable bleach spots on them. I of course just shoved the pants in the closet after I got them back from the cleaners and didn't bother to check for bleach spots! At this point I already had the pants back from the cleaners for a couple of weeks and couldn't take it back to complain. Now I always check my clothes before I take them home for any cleaner, but I know I won't take them to this place. I also forgot to mention they are way overpriced for the poor service they provided. read more

Check your pockets carefully!! They DISCARD anything found in the pockets!!! They discarded ONE expensive glove.