I'm in the process of trying to schedule my fifth visit to the Southwood Medical Centre, and so far…read morehave been disappointed at almost every possible opportunity. The first two times I came in, I arrived more than 2 hours before the clinic was set to close, on their "walk in days" only to find out my travel had been in vain, as they already had a sign up saying they'd closed the walk-in service for the day. When I finally DID manage to get in (had to take a day off of work so I could get there first thing in the morning, and even then I had to wait for several hours before they OPENED said service. These hours seem to be completely arbitrary and dictated by little more than whim), I was finally seen by a doctor who has since retired. He ordered me a bunch of tests, I got them all done and came back, only to find out either he or his assistant (he couldn't seem to remember who filled out the acquisition form) ordered the wrong test, so I had to wait another month to get the right one done. This doctor alone left a lot to be desired, as his "bedside manner" was awful. Every question was put as if I was in a police interrogation room, and he came across like he wanted me to feel guilty for everything from my dietary choices, to my choice of job... but now that he's retired, I'm stuck trying to get an appointment with the doctor who's filling in for his patients, and this is proving even MORE difficult. I've called 4 times to set an appointment, the first two times I was told not only was he not in that day, but neither was his assistant and apparently nobody else in the clinic is qualified to write something down in his schedule (give me a break), and told to call back. When I finally DID get the right person, I was told he "only comes in on certain days, and doesn't usually stay the whole day" so the only way I could see him was to make arrangements to miss work. I did so, getting approved to leave an hour early from a shift... but then, part way through the day ON THE DAY of the appointment I get a phonecall that told me, and I quote, "The doctor decided he wants to leave at 3, so you'll have to come earlier" and when I told her I couldn't my appointment was cancelled outright. I then called back about a half hour later, after making an arrangement with my supervisor to leave early. After being on hold for over a half hour (being picked up twice in that time and asked to 'Please hold'... and this in an office with 4-5 assistants) I was picked up in time to be told (at 2, an hour before the Doc's already early departure) that now he's decided he's "done for the day". I ask when I can book another one and am told (again) "We're not sure yet, this is the last day he has scheduled for now, call back next week." At this point, I'm rather upset and tell this assistant that I find this way of treating patients rather unprofessional and frustrating, and that this constant neglect could lead to serious complications when patients are waiting for sensitive test results as I was. At which point I told her "thanks anyway" and hung up.... 10 minutes later SHE CALLS BACK TO ACCUSE ME OF ABUSE! So, after waiting it out a day or two to call back and see if I could see another doctor to avoid this kind of behavior and his abnoxious assistant, I was told to come down for the walk-in service on Saturday, and after paying bus far and dragging myself down there first thing in the morning on my day off, I find nothing but a sign on the door from the day before saying "We will be closed tomorrow (Saturday) sorry for the inconvenience!" ....Oh, Southwood.... sorry doesn't BEGIN to cover it. So here we have doctors treating their practice like a hobby, showing up when they like for as long as they like, then just up and leaving with complete disregard for their patients, assistants that blow you off and leave you on hold for inhuman ammounts of time for no good reason, give you the run around and refuse any sort of service, then chew YOU out if you dare get concerned about the nature of your health care, and yet the ONE shining light in this whole ordeal was the sweet, good natured receptionist who was busting her ass to try and help me reach the right people. I feel sorry for her having to be associated with this miserable dump. I would honestly suggest waiting until you're in a state to need the ER over going to this place... you'll get much better care, and probably get seen sooner. Update: As if all of this wasn't bad ENOUGH, I made an appointment at another linic but was told I'd either have to get a copy of my results from Southwood, or would need to be sent for all the same tests again... but in order to obtain my results, Southwood not only charged me 'photocopying fees' (which were 10 times the usual rate of an actual copy establishment) but failed to mention on the phone that they only accept cash! So now they're charging me for spending two months wasting my time.

Walked in on Oct. 23, 2017 for a sinus problem. It was my first time there so did not know what to…read moreexpect. I did not have to wait long. I received excellent attention and care. The doctor I saw was very attentive and explained my problem thoroughly. I am from out of the city but may try to get the same doctor as my family doctor. I live in a small town east of Calgary where the medical situation is terrible to say the least. I don't know how one doctor there can even keep his license to practice.

I've had some horrible experiences lately at doctors offices and this place was absolutely amazing…read more Quick, efficient, helpful are some of the words that come to mind. The staff was also kind and friendly . Thank you for my making my first visit such a comfortable experience.

I arrived 10 minutes early for my appointment at the counter to wait for assistance. Immediately I…read morewas called to the counter, took my paperwork asked me a few questions and told me where to sit down. I was called with minutes to a change room to wait for the technician to call me. Again with in minutes I was called to the ultrasound room by a wonderful technician that took great care of me. She explained in detail what ultrasound test will be done. -very pleased will all the staff friendliness and taking care of the patients -facility very clean -washroom very clean -plenty of parking

I was a bit apprehensive about coming here based on the previous reviews, but it's near my house so…read moreI decided to give it a chance. When I arrived, I was greeted warmly by a receptionist. There were a few others in the waiting room ahead of me but I was told that the wait would be about 45 minutes which isn't too bad for a walk-in. Sure enough, I was in and out pretty much 45 minutes later! Everyone I encountered was friendly and polite. The doctor seemed like he was in a bit of a rush (I didn't get his name and he wasn't wearing a name tag) but he was thorough and quick in examining me. He provided some treatment and we discussed it a bit and then I was on my way again. Overall, pleasant experience (other than me being sick in the first place).

With a young child and myself working in childcare I think it would be safe to say that me and my…read morefamily have visited our share of medical facilities in the city in a short time frame. Just want to say this clinic is the worst walk in clinic I have ever experienced in the province or any other. Wait times are ludicrous(the emergency room wait is shorter on average.) Every single time any of us goes there we leave wondering why the hell we bothered?? The reception staff are all some if the rudest women I have ever encountered and really should not be working with patients in any way. Very insensitive and just mean spirited people. All the doctors are the laziest people I have ever met, but Dr. Collette takes the cake. Barely utters a word when he walks in. Doesn't bother to listen to anything you say and makes you feel like an idiot who has nothing wrong with you (whem any other MD says otherwise) or diagnoses the wrong thing because he rushes to throw drugs at you so he can go and sit in the back for 5 hours until he wanders into the next room to screw up his next patient. So unless every other medical centre in Canada is closed, save yourself 4 useless hours of your life and go anywhere else!

My experience is noted in 2 categories, staff and doctor…read more The staff: no real complaints. Waiting for 30 or more minutes past my booked appointment time - likely more to do with the doctor than the staff. The doctor - lack of punctuality, manners, professionalism and effectiveness. His handling of my "bunion" surgery was a flop and caused more issues in the foot resulting in another surgeon needing to 're-do' the whole procedure and fix the new problem. When I tried to discuss the issues with him, he became agitated, defensive and abrupt. In the first meeting with him, he gave me a verbal picture and information about how my joint wasn't compromised so it would be a simpler procedure as he would only need to scrape tissue and the total time in a walking boot (cast) would be 5-6 weeks at which point I would be able to put my runners back on and do what I did before. Hogwash... I was 10.5 weeks in a cast and in to rehab. That's because he cut through my first metatarsal which was Never discussed. I learned about it because I obtained a copy of the post surgical xray. Weeks after surgery, to view the surgical site, (with dried blood in 4 layers of gauze) he grabbed the gauze and with one aggressive yank, ripped it off. One layer stayed stuck. While I was still holding my breath with a death grip on the chair he grabbed and repeated the same maneuver. Along with the gauze; adjacent to the incision; came a dime sized piece of skin which took longer to heal than the incision itself. There were more shocking behaviours from this man who appears to be credentialed but acts like he is not. RUN !

This clinic is fantastic! The facility is immaculate, the reception staff are friendly and helpful…read moreand the adjoining pharmacy is top notch.

Everybody was super nice there. Not a long wait time as if you do need something, there's a…read morepharmacy right by it. Doctors are super Friendly and Kiosk was nice. They have a lot of stuff and will try their best to help you!

Looking for a doctor let alone a good one these days is near impossible. I was very lucky to find…read morethis Clinic so close to home. I had followed a previous doctor to 4 different clinics around the city before she left for Toronto. My son and I did a meet and greet with Dr. Rana Al-bayati and found her to be very efficient. I have seen her now 5 or 6 times in the last year and half and even just the simplest of visits i.e. prescription refills, she takes the time to ask thorough questions. I had put off a few things like some blood work before my appointment and she won't just let you slide if she needs the results. I can procrastinate like the best of them but If I wanted to move on to what I wanted, I had to do what she needed. Very impressive! Maybe not at the moment (haha) My 95 years old mother was not feeling well one day and of course I panicked and did not want to take her to any walk-in centre, so I phoned the clinic and asked if we could just walk in. They said yes and I rushed down and because she was not a patient she was seen by the next available doctor when they were available. Dr. Alaa Ali checked over my mom and found she was stable, and we went for blood work. The results came in and we were notified to come in and now my mom has a treatment routine. If anyone wants to know she is doing very well for a woman of her age. We just came back from Los Cabos yeah. The receptionists require a shout out as they are excellent to deal with. This is clinic is small and I wanted to keep this info to myself but how can I when they are just super terrific.

Dr.Tobola has been my Doctor for four years now and she is the best doctor I have ever had. She is…read moremy go-to and most trusted link in my support network. She is able to help me see both sides of opinions and treatment plans and I find this so helpful. She has a natural gift/ability for being a physician and can connect with her patients on both a deep and professional level. If you want an amazing doctor she is it!! The clinic itself is very quick and efficient. Staff are patient and understanding when it comes to client needs and wants. They are always on top of tests and call to remind you about tests that need to get done. You are able to book appointments in a reasonable time frame. All in all a great clinic with even better quality doctors.

I try not to go to the doctors unless absolutely necessary. However coming from living in Vancouver…read morewhere finding a GP is near impossible I found this place. Dr Tobola has been great and I'm very happy to have this place close by. I would recommend this Doctors practice without hesitation based on my own personal experiences

This maternity office is simply amazing! Dr. Kirsty Sloper and every single one of the staff that…read morework at the office that I have had contact with are very kind, caring and efficient. I have been coming to this clinic for my second pregnancy and I have nothing but good things to say. Every time I have went in I have been welcomed with a smile and then reassured by Dr. Sloper. Wait times can be a little long sometimes spanning anywhere from 45 minutes to an hour but it's worth the wait because the care and attention I've received thus far is worth it. I hope to come see this office for my future pregnancies. Thank you for all your hardwork Rockyview team, I greatly appreciate it.

Service: 5/5 Bedside Manner: 5/5…read moreParking: 4/5 Location: 5/5 Located just off the intersection of Glenmore Tr. and Elbow Dr., its very easy to find this place. Parking can be a little tight as the lot is small and pay parking only but its well worth it. The doctors here are embedded within the maternity ward of the Rockyview hospital so someone from this clinic is always on call/rotation at the hospital itself. They treat you really well and give you the peace of mind that you need.

I have had my Mom there since July. The care at first was great. (Typically they always try to…read moreimpress you at the start ). As time went by it deteriorated very badly. They lie to protect each other. My Mom fell in the bathroom 3 times in less than a week. The third time she fractured her hip. While she was at the South Health Campus I went to the Chinook Centre to see what had happened. I was told by a nurse that the doctor removed the order that she was to be accompanied in the bathroom due to her getting dizzy when standing up. I spoke to the unit clerk who denied that there was any such order. SO WHO IS TELLING THE TRUTH. On 3 other occasions, which I did not report the first 2 times as I did not have a witness and knew from experience they would lie to protect each other, My Mom was left with an empty oxygen cylinder, the third time I did have a witness and did complain as my Mom was left in her room AGAIN with no oxygen (EMPTY AGAIN). Why has she not connected to the bigger unit??????? The response from the health care was OH MY BAD, OH MY BAD I FORGOT. Is she in kindergarten to come out with such a childish unprofessional response? One must wonder how she keeps a job!!!!! If anything I feel Oxygen is one of the most vital pieces of equipment that a patient should be immediately connected to. You can have ten signs that the family does laundry. My Mom has 8 tank tops that have gone missing again. These are $10.00 each. There is a sign in the bathroom that they are not to be put with the nursing home laundry. So again when it states FAMILY DOES LAUNDRY these should be put in the laundry drawer. This was another incident where I had to connect with the unit clerk who asked if I had labels on my Mom's clothing, which I did not as I was told when she first went in there she did not need them. The unit clerk said they were in her file. The next day I asked the unit clerk if I could have the labels and was told by the unit clerk that she did not have any labels. Well here is the unit clerk, again not knowing her job!!!!! They have now gone to using a lower grade tubing for the oxygen that does not stay in their nostrils. What a shame. I should have listened to the women when they said not to place her in this nursing home that I should wait and find a better one. I am bringing her home before this place does more damage to her or more of her belongings are stolen or lost. The food I would not feed to my dog. It was good at first but now it is disgusting. I really feel bad for the individuals who do not have family visiting on a regular basis. My advice is FIND AND WAIT FOR A GOOD PLACE.

Senior placement for long term care is as much chance as choice when it comes to the facility your…read moreloved one is placed in. I know without a doubt our family could have spent much more for Roy's care but I very much doubt we could have found a better and more loving facility (Chinook Care Centre) and Unit (Park Place - 2nd floor) to have dad reside. Roy was a gentle and kind man but still the effort to care for an individual after a stroke is considerable. Roy became part of the family at Park Place and enjoyed the staff as much as the staff enjoyed having Roy as a patient. As a family, we could not have hoped for a better location for dad to spend his last four years. At the end, we had many staff that had worked with Roy drop by to talk with him and wish us well as he passed. It was very nice to allow Roy to pass in his room with staff that knew him like family.