I would rate no stars if at all possible. I hired this firm to represent me in a custody case for my teenage children. At the time of this writing I have actually lost time that I originally had. None of my concerns were addressed and my attorney did almost nothing to stop the opposing attorneys claims. I provided a bibles worth of proof and information to their office that was never submitted to the courts. I put up with lack of representation for far to long. Luckily I had hired another attorney to represent me in another county in a custody case and armed with all the same information he got me everything I asked for with my youngest child who is only seven. They charged me more than my bay area attorney and lost me time. The worst part about their seeming tactic of just taking money and running is that my children suffer because of it. read more

To say that I am extremely disappointed and upset with the paid legal services provided by Susan Albertoni and the law firm of Albertoni and Associates is a huge understatement. The lack of communication, failure to manage my case efficiently and in a timely manner, as well as the surprise charges for unseen and unheard of services is just the start. Susan was NEVER available. I hired her to be my lawyer, and never received a call back, answered email, or any type of communication that would make me feel comfortable that my case was being taken care of. Every time I called the office to speak with her, she was never available, and I was constantly told that she would "get back to me", but never did. Her paralegal, Sandra, never had any answers for me either. They made me feel naïve, over dramatic, and just plain stupid at times for just wanting to know simple, straight forward information about my case. I was always told that they were "sorry I just didn't understand". I'M PAYING YOU TO HELP ME UNDERSTAND. This was not my first time hiring a lawyer, so I know what a good one should do. A GOOD lawyer should make their client feel comfortable with every step of their case. A GOOD lawyer should review complicated documents and explain the legal jargon so that their client fully understands what they are sending/receiving from the court. A GOOD lawyer would make their client feel confident that they prepared well for any hearings by explain what researcg was done in preparation, what the strategy will be for their case, and what the possible outcomes could be along with how they would handle them. Susan and her staff never made me feel confident, comfortable, or happy with their services provided. I was never kept informed, and my attempts lto get the information myself never led to anything. Not only was my case already emotionally and mentally exhausting as it was, but Susan Albertoni and her Associates only added to that stress. I HIGHLY recommend that you look for other law firms to represent you so that you can avoid the same stresses and lack of representation. read more

It's hard to imagine that there are lawyers that aren't able to explain or provide legal advice for a client's case, when that is their expertise. But it's true, you ask Susan a question and she gives you a few word answers. You then asked her to explain again and then it's the same thing, you eventually gave up because you feel stupid and the lawyer seems agitated. We cannot contact Susan, they wouldn't let us schedule a time to talk with her. We were then told that she doesn't need to talk with us and will work on our case behind the scene. How can a lawyer truly represent you when she refused to talk to you? We went through so much emotional distress not hearing back from Susan, it wasn't untill 6 weeks later that we can actually get an appt with her. She never cared or took the time to understand us and what we want. She told us she would call us before our court date, but it never happened. She attended court and made a decision that we didn't want and never followed up with us. We also asked the paralegal to look into the people we found if they can be witness for our case, the response we got was "not sure we'll see." What he is actually implying is that our case is not worth their time and efforts. We decided enough is enough, we are not paying for a service in which the person doesn't care to provide and will only put in minimum efforts. We started looking for a new lawyer and realized there are better lawyers and firms out there and decided to take our money elsewhere to someone who cares. read more

I hired Susan gave her a 1500 retainer yet she showed up sick to Court with a sore throat and watery eyes, she stated she was sick and did not want my case in the first place. I confronted her on what a passive job she did in Court,and that her voice was hardly heard. She was in no position to be in a Court room if she was feeling ill , Susan yelled at me stating don't tell me how to do my job. I feel when an Attorney is hired they should be at their best for their clients . If you are looking for an aggressive Attorney to fight for you, Susan Albertoni is not the one. read more

Susan has been a Godsend for me, Helping me navigate the difficult waters of a legal separation and divorce that I have never wanted and still do not want. She is sweet, kind, gentle in her communication, and she has just the right mix of necessary seriousness and dry humor, and she really, really listens, taking into account everything that I tell her as well as everything she observes. I never have had the feeling (that I have received in the past from other attorneys) that she is trying to rush me through an appointment or pad her hours in anyway. She has always been fair and just in her financial dealings with me. For anyone who is facing marital separation and/or divorce, I would very highly recommend Susan Albertoni for legal counsel. read more