I am writing to formally lodge a serious complaint regarding the unacceptable treatment I, along…read morewith others in a similar position, have received from Asher College in attempting to re-enroll and continue our educational journeys. This letter serves not only as a reflection of my personal experience but also as a broader critique of the college's administrative inefficiencies, lack of communication, and disregard for returning students who are sincerely trying to better their lives through education.
As an institution that markets itself on accessibility, career-focused education, and a student-first philosophy, Asher College has severely failed to uphold these values in practice. Despite repeated efforts to contact staff members, submit necessary paperwork, and express interest in returning, my inquiries have been consistently met with silence, vague reassurances, or outright neglect. Emails go unanswered for weeks. Phone calls are shuffled from one department to another with no clear resolution. The burden of follow-up has fallen entirely on me, as if the college is doing me a favor, rather than fulfilling its basic obligation to provide guidance and support to its former and prospective students.
It is deeply frustrating and frankly insulting to feel so invisible and unimportant to an institution that once welcomed me as a student. There appears to be no streamlined process for re-enrollment, no designated staff member responsible for handling returning student cases, and worst of all, no sense of urgency or accountability. It's as though once a student pauses or steps away from their education for any reason--life circumstances, health, financial hardship--Asher College writes them off completely.
The irony is that Asher College continues to heavily advertise its commitment to student success, flexible scheduling, and career development. Yet when actual students--real people with ambition and motivation--try to return and complete what they started, they are met with indifference. This is not only unprofessional, but deeply disheartening. Many of us who are trying to return are doing so because we value education, we trust the mission we were once sold, and we want to finish what we began. The current treatment undermines that trust entirely.
If the college is overwhelmed, understaffed, or lacks the infrastructure to handle returning students appropriately, then that needs to be acknowledged transparently and corrected immediately. Instead, the experience has felt more like being stonewalled, as if Asher College no longer wants the responsibility of helping students navigate their return.
I urge the administration to take this issue seriously. Implementing a clear, accessible re-enrollment process, training staff to treat returning students with the same respect and responsiveness as new enrollees, and above all, communicating transparently would go a long way toward rebuilding the trust that has been so thoroughly damaged.
Please consider this a formal complaint and a plea for change. I hope no other returning student is made to feel ignored, discouraged, or dismissed the way I have.
If you're looking for a school that respects your time and you as a student do not look at Asher look for another option save yourself the trouble of not being respected .
