I appreciate Garrity's help on a complex matter, where they were able to get a home/auto rate lower…read morethan what I was even targeting! Thank you!

I can't say enough wonderful things about Garrity. Specifically Darren Pagliuca who has been the…read moreaccount manager for my mother and I and he has gone above an beyond to be wonderful. His communication is clear, he's informative, makes sure we understand the full scope of each situation, and he always takes my call! Top notch customer service!

Excellent experience. We needed some documents notarized and received a quick reply to our request…read more Pleasant, organized, and quick to respond! Thank you!!!

Stephen was extremely helpful in switching my home, auto, and umbrella to a new insurance company…read more He got us a fantastic rate that was way cheaper than what we were paying previously. He did all of the leg work with setting up the new insurance and cancelling the old one. He asked the right questions to get the rate as low as possible and told us what are good options vs costly less utilized ones. Super responsive via email, even writing to us on a Holiday. Made it so easy. Can't say enough positive things about the experience.

My insurance agent was bought out by Kaplansky so got them by default. Never received notice or…read morecontact from them that they were my new agent . Only found out when I called my insurance company. When I called it was the most impersonal call I have had with a person ever. When I told the person I did not like the system they hung up on me. There is no assigned agent to build a relationship with. Truly got the impression that they don't give a #$@!

The customer service from an Agent Theresa whom I was connected to when I called MAPFRE insurance…read moreto speak with my agent who is on vacation. I called to review my upcoming policy renewal. I was transferred to the above person. I inquired about my insurance policy increase. I was informed that people call all the time regarding the increase cost of their policies. The agent proceeded to talk to me as if she was upset. I inquired how they go about getting the new rates. The agent informed me that they have various ways. When I inquired if rates for customers who have not had accidents and vehicles that are garaged with low mileage are rated. She was very condescending and spoke to me as if I was a child. I asked her several times to please try to understand that I just wanted to know how and why my rate was approaching 3000 dollars. She was rude and informed me that her coworker was listening. She was terrible and at the end informed me that she would review my policy and call me back and hung up. Customer Service appears to be a thing of the past. My husband was in complete shock at this agents behavior. I tried to explain to the agent that I just wanted know how and why my rates went up to almost 3000. Be very careful when calling this company.

Paula and her agents have offered me the most attentive, professional, and believe it or not -…read moreCARING service over the past 40 years. If you are like me, dreading dealing with the mega companies and their online bots and farmed out customer service agents whom you will never reach again, this gem of a business is a godsend.

Pella is the best insurance agency I have ever had. The staff are friendly and do all they can to…read moreaddress your needs. I use them for both home and auto-- they provide excellent service without delay. I have yet to have any negative experience with them. I highly recommend Pella Insurance.

Eagle Trust has wonderful, hardworking people (who pick up the phone! promptly reply to email!) and…read moreI have trusted them to with my car insurance (and now condo insurance) for years. Thank you to Cindy for always taking the time to look up the best rates and sending over my policy while traveling (such a fast response). Highly recommend!!!

I have been working with Eagle Trust for the last 6 years, since I moved to the Boston area. Ivone…read morehas helped me numerous occasions change, renew, and update my auto and condo insurance policy. She consistently got me the lowest quotes compared to insurance giants like Progressive and Geico and even got me significantly lower rates than other agents in the area. I recently moved away from Boston and Ivone is still helping me with insurance for my rental property in Boston. Thank you, Ivone and Eagle Trust for all your support the last several years!

I had a previous insurance agent that after moving to Brighton that place became too far away for…read moreme, so I gave these guys a try, transferred my policy to them, ever since they have been helpful, Bill the person that I dealt with the most, went the extra mile to register my boat, a tedious process that I didn't know much about When transferring my policy I was worried about coverage, the coverage still the same and I have been saving a couple of bucks every month I plan to work with them in the future as I usually change cars every other year together with members of my family. Over all good people that make the insurance simple to understand and helpful if you get into an accident

Joe and his crew have saved me a lot of money across auto, home owners, and flood insurances…read more Usually, in the insurance world that means less impressive coverage, but they got me the same caliber coverage at a better price. Joe says he can look at a number of insurance companies because he is not locked into one like many insurance agencies. Good crew, good product, good prices, good reputation. Double thumbs up.

Terrible customer service. I'm going on 3 days trying to hear back from "DJ" about a commercial…read moreauto policy issue. Haven't heard word one from her. Apparently she's the one in charge here. I've been a customer of this place for 15 years, but will likely be taking my business elsewhere.

Recently I bought a condo in the back bay area with the help of Kunevich and Lau. Before working…read morewith them, I was working with several other agents from one of the "big name" agencies on Boylston st. I was not impressed with their service and decided to give Kunevich and Lau a shot. I was immensely impressed with the quality of service and dedication I received. My sales agent Kevin worked with me for 8 full months (I am VERY picky about where I live), and found me the perfect spot that I love. He literally went through hundreds of listings and I would receive consistent weekly updates on his search progress. Each week we went through at least 4-5 listings in person, on top of the dozens of listings on paper he went through with me. Not only was his search for listings extremely thorough, he was also very meticulous when we looked through prospective units; helping me point out flaws and errors which would affect me in the long run. He could have easily tried to pull a quick deal on me but instead was very patient and detail oriented. When time for negotiations came, they brought a wealth of experience with them. I never felt like I was being short changed or bullied by the developers. It is a buyers market right now, and the best way to take advantage of that is with smart people who have a strong understanding and background in real estate. I have been following up with my condominium prices and people who have bought the same units after me are paying higher prices than I did!!! Kunevich and Lau took on all the heavy lifting in my condo search, did their homework, negotiated hard on my behalf, and took absolutely no shortcuts over an 8 month long period! The end result? I have my dream home at a much better discounted rate than buyers who purchased right before and after me. A big thanks to the guys at Kunevich and Lau!

Dave at Security Insurance is definitely a character. I moved to Boston in 2000, got a car, and…read moreneeded insurance. Called around, got several quotes, all sounded decent. I liked Dave though- seemed like he knew the business very well, and would not mess around or nickel and dime me. Note to everyone reading this, Dave is a unique brand of friendly, definitely a character even for Boston standards. If you walk in thinking your new "best friend" will treat you with coffee and cookies, you're mistaken. You will walk in, he'll quickly want to know what you want, he'll give you a good deal and take care of you QUICKLY, and you're done. Don't even expect a "hello" or a "goodbye", ever. I found this treatment awesome. He doesn't mess around, which made me feel comfortable my insurance was in great hands. Another thing, if you stop and try to make conversation, he'll talk your ear off. Hates the government. Hates lawyers. Loves plants! What I really loved about Dave were two things. First, he remembers EVERYONE. Whenever I call, I swear he recognizes my voice or my caller ID number before I even speak. He often knows why I'm calling before I even tell him, and when I have a question, he gives me the answer quick. I think our average phone conversation lasts about 10 seconds. I was horrible at paying my bills on time. Dave *ALWAYS* called me and let me know my insurance was about to be cancelled, and I was able to give check info over the phone to avoid a cancellation. Whenever I failed to answer the phone, Dave kept calling and calling until I answered. Talk about a guy who cares. In 10 years, I never had my insurance cancelled or any issues, knowing Dave was taking care of me. (Dave, if you're reading this, thank you!) Ten years of insurance with Dave, and I couldn't have been happier. I recently moved from Boston to Austin, moved my registration, and his insurance is not valid for a vehicle registered in Texas. Sadly, I am leaving him as a happy customer. Sending the MA license plates back to Dave today, and I'm sure he'll return them to the RMV for me. I have recommended Dave to many friends over the years, and all of them have been happy. Even one friend who accidentally let his insurance expire with non-payment from another company, and needed new insurance to get his car out of impound. Dave took care of him, granted he needed 1 year of insurance payment up-front, but he took care of all the paperwork and most of the hassles with the RMV, so my friend could pick up his car that day. Dealing with MA car insurance can be a pain. I do recommend an agent that goes out of their way to help you when you need it, and I strongly believe this is the best place in the Boston back bay area.

Dave saved me countless trips and wasted time at the RMV. I couldn't believe he was able to help me…read morewith out of state title transfer, MA registration/plates, local parking sticker and driver's license in addition to insurance.

I have been very pleased with the service I've received. They always answer my questions promptly…read moreand know me by name. I've been with them for over a year now and have no intention of ever switching!

Great insurance company, always calls me when they need to, updates my account and is super easy to…read morework with. They got me better rates than anyone else, helped me with both personal and commercial insurance and were over all great with service. I highly recommend them. They took care of everything over the phone, I never even had to come in. They helped me get my plates and overall were excellent through and through.

As a first car owner and back than student I thought that signing up with a big insurance such as…read moreLiberty Mutual would be the safest as well as most affordable choice. Comes to find out after an accident my points of course influenced the annual deductible fee and as well as my monthly payments. A dear friend of mine referred me to Cohen and Miles and I will be forever grateful. Matt my insurance adjuster has not only offered me a better deal but has always been beyond helpful with any small or big request. I would highly recommend their service to anyone looking for a fair deal and someone who truly takes their time to assist you. Good luck and drive safe! Lati

Everytime I talk to Matt, I'm impressed how energetic, bluntly honest, on point, and fast this guy…read moreis. Whatever I ask him to do, the answer is always "I'll do it right now" - and he actually does! Many of the things he recommended me he uses himself or for his family members. Comparing prices with friends, I see that he got me awesome deals and perfect advice how to build and maintain my perfect insurance profile.