Really nice bank all in all, like the belchertown branch the most. Never had any troubles with…read morefees, or anything really, friendly tellers and bankers.

From the owner: We specialize in delivering personalized financial solutions and exceptional customer service for…read moreindividuals, families, and businesses throughout our community. Our team offers a full range of personal and business banking products, including comprehensive checking, savings, and money market accounts. We provide flexible mortgage and home loan options, as well as commercial lending tailored to the unique needs of local businesses, with fast, local decision-making. In addition, we support our business clients with a suite of services such as cash management and merchant services to help them grow and operate efficiently.

My business and family has been banking with Florence for six years and they are everything I would…read morehope for in a local bank. Customer satisfaction really matters to them, the app is great, and there are never long lines or wait times.

I am in love with this bank! I would be in a commercial for free if they wanted! Ever since…read moreswitching from Bank of America in September, I have received $50 in FREE money thanks to their Cash Back Checking (2% back on all debit card purchases, up to $500) and being able to use any ATM for free (ATM fee refunds) makes my life easier. Cannot say enough good things about FSB on College Street in Amherst and their excellent staff!

I try to open a checking account today with my D L and social Security card in my checkbook from my…read morecurrent bank. The teller denied to open the account sighting company policy!!! now I'm a happy customer with a checking account at North Brookfield savings Bank on Main Street.

A couple of weeks ago, my wallet was stolen, and I needed to replace my cell phone (which was in…read morethe wallet), license, credit cards, the rest. I have ATM cards from two banks that have locations in Palmer, and I went first to the big/national bank where I keep most of my money. It was first thing in the morning, but they couldn't help me. I needed to make an appointment to come back after lunch. They weren't very friendly about it, either. So, I decided to take out some cash (I had my passport for ID) and go see the Country Bank branch. As I suspected, Country Bank was able to help me immediately. Deanna K. was the teller who saw me first, and she was able to issue me a new ATM card. Unfortunately, there is usually a 2-day delay before the card could be used. Carole Reuter, the Branch Operations Manager, was able to override this for me once she understood that I was in a bit of a jam, since I needed an ATM or credit card to go online and get a temporary license to drive. Both Deanna and Carole were extremely nice and accommodating and understanding. This is truly customer service at its best, and it highlighted for me the difference between a big-name big-bank and a local bank that genuinely cares about its customers. This summer, I expect to take out a loan for some home improvements. Guess where I plan to go? Thanks, Country Bank. I'm sticking with YOU!

Excellent service with polite people!…read more Support your local banks!

I go here and they charge my account for a bank statement the managers are beyond rude and…read moresarcastic I'm taking my money elsewhere and closing my account you employees are such pieces of shit who wants too pay over $5 for a stupid bank statement your bank sucks worse then any bank I ever dealt with

Do not do business here. They ignore their phone lines, you can end up waiting for hours to just…read moreget put on hold. Staff is unaware of their own ploicies. I was told there would be a five day hold suddenly turned into 10. Absoutely horrendous customer service. Even the most simple transactions are greeted with disdain from overworked tellers. This credit union has earned its raiting.