I was named as beneficiary to my late sister's accounts at Florence Bank and wanted to claim my…read moreinheritance As I live in Arizona, I had to work with the bank entirely by phone. Everyone at Florence Bank did their best to help me, and we were able to get my business completed in a few days. I would like to thank in particular Emily Beauregard and Carla Crivelli for their patient efforts on my behalf. Each of them was extremely courteous and helpful.

There is a customer service specialist at this bank, Shanya (spelling?), who is AMAZING. Anything…read moreI've called for assistance with she has handled efficiently and effectively. I don't have a lot of experience with others at the branch, but Shayna is fantastic.

Extremely helpful staff. Very efficient and knowledgeable. I was able to obtain my paperwork and be…read moreon my way quickly.

This family run business is top notch! I always did my own taxes online because I didn't think it…read morewould matter much. A few years ago I was pregnant and too tired to do much of anything. Dove got me back double what I usually got myself. And each year only gets better. They're great! And even though they only hear from me once a year - they completey remember me and my family.

Have used them as our accountants for several years. Shannon is thorough, kind and patient and is…read morealways available to answer questions. We love this business and recommend them to everyone.

So, I used the web to set up an appointment using GoToMeeting, I selected 11 am this morning to…read morehave my appointment. I got a confirmation, and then two emails from the calendar confirming the appt, and an email from Lyle saying he could meet with me for 15 minutes. I didn't notice that the calendar appointments were set for 3pm, instead of my requested time. I sent 2 emails, with no reply, and decided to wait until 3 pm. As of this posting, (3:30pm) I still have not heard from Lyle, nor anyone else at Prepared Accounting about my appointment. No invitation to go to meeting, nor any word as to why my appointment time changed inexplicably. I guess I will keep looking for a good CPA.

Lyle met with us to discuss opening up a new business last summer. His introduction was clear, easy…read moreto understand, and super helpful. We ran into some complications and put the project on a shelf for several months. I came back to Lyle and Prepared Accounting as we began renovations on our commercial space and just in time for tax season. Despite being in full tilt for the April tax deadlines, Lyle took on our tax return and books management without hesitation and without judgement for being underprepared (my label, not his). He turned it around in record time, being sensitive to some of our other financial applications that needed our returns early, and stayed late with me one night to get me and the books up to speed. In short, I came to him with a late request, with weak documentation and preparation on my end, and he turned it around and delivered excellent service. I also found him to be extremely considerate, kind, and sensitive to the stresses small business owners feel in their early years. I will be recommending him widely in the area and returning for his services regularly. Prepared Accounting far exceeded even my most ambitious expectations for great tax and accounting services.

The new name is Peoples United Bank. Have been a member of this bank for many years. The employees…read moreat the branch on Northampton St in Holyoke are OUTSTANDING!!!! They are helpful and always pleasant, even in this recent change to PUB. BUT, and this is directed at whoever is in charge of the change over , did not do there job! No matter what day or time of day you go to the drive thru to do your banking you Wait one plus hour and it's pretty bad when u bring a snack and reading material to fill in the waiting time to get to window!!

I switched to United five years ago after receiving horrible customer service at Peoples Bank…read more Nothing but good experiences since then. They even waived a overdraft fee when one of my tennants wrote a bad check. Great bank.

My husband and I have been with Dan Polachek Jr. for 2 years doing our taxes and we could not be…read morehappier. In fact our daughter suggested to our entire family to go to them and we all took her advise. They are so knowledgeable, friendly and have many suggestions and tips for us to follow. We could not ask for a better group of people to work with.

Have my business property Insured through King & Cushman…read moreThey are very knowledgeable and most helpful. Beth Pearson did an extensive work to find the most valuable policy for my needs. I couldn't get the same service at another agency I went to.

I had an extremely positive experience talking to Jill Lesko at King & Cushman to get a quote for…read moreinsuring our new home. She was personable, helpful, and very quick to respond to my questions via email. I would recommend her in a heartbeat. We ultimately decided on a policy from a carrier that K&C does not represent, but I was so impressed by Jill that I asked her to remember me if K&C does ever represent our preferred carrier.

Recently I met with Laura to help me decide about selling an investment. She took her time to look…read moreat various options, and was thorough and very helpful.

Laura helped my wife and I file our return this year, which wasn't a simple affair (self-employed,…read moremoved from out of state, etc). She was extremely thorough, explained things when we had questions, and gave us tips for being better organized next year. She was able to find deductions we didn't know about, and we ended up with an unexpected refund. And her charge was still less than we paid last year at H&R Block. I unequivocally recommend Pantoja's Tax Service.