Close to home, easy to get parts, great parking, long time staff members know what parts neededread more

A lifesaver for me on this night as I needed car parts and I practically had less than the standard…read moreamount of brake pad thickness you should have while operating an automobile. Open right up to 8PM on weeknights, when your in a bind, and work on your car yourself (or know people who work on cars) and need that particular part I always think of Lordco. You can go OEM on things, but sometimes that is not in your budget, and in most cases at night, those places aren't open for you like this place is. For an average Joe like me this place isn't pretty, but for any car-nut, this is probably some sort of candy store. What you see in the front is not all you see as they have people here who know cars and if they don't, they pull up their computer to find you the corresponding right part you need. Just have the knowledge of the exact part or item you need, with you year and model of vehicle. They usually provide you a few prices due to selection, whether you want aftermarket, or something that is similiar to OEM. Deep into the heart of industrial area, know where you going before you come here (have the GPS on) and you maybe delayed due to the fact this place is close to the main train tracks. On this night when we came here we were stopped by two trains, one when going, one when leaving.

I spoke with BH and they explained the rational for not using the factory supplied trailer wiring…read moreharness. Apparently in pre-2018 Sprinters, if a brake controller is not installed, the factory installed harness's converter is not powered and thus the harness does not function. Okay, that's a plausible response and this was unknown to me before they explained. I wish I had understood this at the time as I could have opted to use a simple 7 to 5 pin converter right at the plug to the trailer at a similar or less (?) cost to having them go to the labour and effort to access the taillight wiring. I also don't quite understand why simply powering the factory trailer harness without a brake controller if a 5 or 4 pin trailer connection is installed was not considered as this would have been a simple matter under the drivers seat. Regardless, I appreciate their explaining their rational but I would have done things a bit differently had I more information. Regarding the quality of the wiring work, it was a bit sloppy, and a short single conductor was spliced to lengthen with a different colour wire hidden under electrical tape. The harness was also routed into the interior of the van by breaking off the corner of an interior plastic vent cover behind the taillight and a hole drilled through the floor rather than route the harness out the bottom of the taillight and behind the exterior trim. Again, not terrible and still functional but in my opinion, there was a better way to do this. Finally, the factory harness was dangling under the the van and did not have a blanking plug or any protection to keep water, salt, muck out of the plug's terminals. Maybe this is how Mercedes delivers the van but it necessitated cutting off the plug to access the bare wires directly if the plug is not utilized soon after delivery. I will add a star for BH reaching out to explain and I hope that my response assists with their review. Addendum: BH is correct, I'm doing the wiring for the new 7 pin hitch myself. I figure as a marine electrician with over 35 years in the industry and owning my own marine electrical business repairing and designing electrical systems for million dollar yachts and others I both recognize quality workmanship and have no issue tackling this little project. It does however make me a bit more critical than other people of such things and my standards for workmanship may eclipse others. I'm sure BH is a good company and clearly has demonstrated their willingness to communicate. Yes, the plug was functional until it failed a few years back and I replaced it with another 5 pin style. It's only now that I have a trailer with electric brakes that I looked at the original work to make the necessary plug style changes. If I could offer 5 stars for communication alone I'd do that and I would recommend them as they are certainly willing to listen and I suspect, had the discussion at the time been in more depth, I would have been clearer in my expectations and direction. So as a result, both BH and I are a little wiser.

Not as ritzy and flashy as Rack Attack but just as good to get a good hitch installed. Easy to…read morebook an appointment and friendly staff. Got the job done and price point was good - even a little better pricing than the more popular hitch install companies.

Was in again the other day, looking for low tox antifreeze. The usual ridiculous prices and... not…read morestocking (ever/at all) ANY pet-friendly antifreeze = the appropriate rating. Even the SPCA website PROMOTES Lordco, saying they DO sell the pet-friendly stuff; YET clearly this location does not. WTF?? NOT cool. Ethylene glycol based....is the old stuff and VERY toxic. Propylene glycol is very low tox. Animals will not die. If you care about animals....LOOK IT UP. EDUCATE YOURSELF!

I just came back from Phoenix Arizona, I needed to get the license plates on my car. You would…read morethink it would be that easy but BMW requires a special board. I went up to the Lordco on Edmunds and The Staff made above and beyond effort to help me out.

I have been using Ian's Auto almost since it opened . Awesome people great prices ,and extremly…read moretrust worthy . I had to get my car towed in for a simple electrical issue . They diagnosed it and fixed it FOR FREE . I had to fight to tip the mechanic lol . Seriously though , they are a great business full.of good people

Very busy, but seem to be able to fit in emergency repairs…read more Friendly, honest, will not overcharge. Highly recommend this shop Mike C

I took my Toyota in for and oil change last week.They were able to take me right away and were very…read morehelpful and efficient.The price at 29.99 was great as well.

Auto Service depot is the go to place for Auto Repairs.. I went to get my oil change done on my…read moreHonda Accord and it Superfast. J.T is a great guy who cleaned my battery corroded terminals for no charge . These guys are great guys who will charge you decent rates and Great service.I will defently go back.

Worst and most expensive vehicle repair service experience of my life! Their "techs" could not fix…read moremy radiator problem after three separate attempts, each one leaving me stranded roadside in an overheated Pathfinder. Patrick, the service manager is a smooth talker and very personable, but don't be fooled. Charged me over 5K in parts and other repairs that weren't the priority and never repaired my original problem! I ended up selling the vehicle at a big loss due to damage from the overheating. Happily driving a Toyota again. Good bye forever Nissan! Wish zero stars were an option.

Foundation issue with my battery which needed replacement before my 8 hrs drive to Quesnel in…read moreNovember , thanks

The boss was apparently away, which might explain this, might not…read more So the vehicle ends up with one of those advertising border things around the rear license plate. If we wanted to rent out ad space to them, we'd have informed them in advance, and set a fee for doing so. But a bolt was snapped, so the unforgivable thing was to get the advertising bolted on, they drilled FOUR NEW HOLES through the body of the car. Photos taken just in case. As we don't want to deal with an insurance deductible, I'm going to seal up those four holes myself. As for the snapped-off bolt? I, an amateur with home tools, was able to drill it out using an ordinary drill and some cutting fluid in about 10 minutes, how is this beyond the skill of a professional mechanic? A closer look at the bill reveals they charged $44 to do this on top of the things that were actually asked for. $5 was for parts... the ad itself maybe?! Or was it for the 4 masonry screws they punched through the body of the car. Addendum: They admit fault, will even pay up (but only after the reviews come down), but won't offer an explanation for how it happened, nor any guarantee that they won't do it to someone else. He even gave some song and dance about how the ads are normal business practice (which they sort of are for the more desperate outfits, but they really should ask first since there's an actual dollar value to advertising - doubly so if they have to put holes through your car to do it). Zero explanation for why auto mechanics couldn't drill out a snapped bolt, had they had this skill we wouldn't even be talking about this, I'd have just quietly removed the ad that had been screwed into the official mounts. So the bad reviews stay up unless they can come up with some explanation and guarantee, that's the whole point of reviews, to spare future customers the aggravation.

Horrible Shop! Shop owner is total "used car" salesman not a mechanic! Took my vehicle here for a…read morefew years. Kept needing the same thing done over and over again. So instead of finding the problem and fixing it, they put a band aid on the problem till the next time... They will always find something to fix. The owner also likes to belittle people in his shop. Saying things like, let me put this in terms "you might understand". Very inappropriate. I see other reviews mentioning that they put a ad plate around license plates (without permission), that are almost impossible to remove. I have vowed to tell anyone that needs car work done, not to go here.

Several people I know use to be regular customers of Big O on Gilley. Since the new owners have…read moretaken over a lot of us don't have the confidence we used to. One friend overheard the owner being very rude to an employee. Additional the "great deal " offered on a battery was no deal at all. The warranty offered was a joke. Too bad as I have recommended this place to many people in the past, all who are new looking for a new mechanic.

Yelp has their algorithm all wrong and they should look in to resetting it! When one searches for…read morethe best mechanic in Burnaby J Peterson Automotive should be number 1 if not in the top 3! John is your down to earth honest hard working mechanic who will take care of your car as if it were his own. His knowledge is extensive and he always has a smile to greet every customer. Thanks for all the years of great service that you have dedicated to the people of the City of Burnaby.