Murray is the best travel agent EVER. Been using him and his team for over 10 years and couldn't…read moresay enough nice things about his expertise and the friendliness of his staff.

I met Murry years ago and he was always the nicest guy. Fast forward from 1988 to 2020. With the…read morescare of COVID-19, I needed to get my son, who was studying overseas, back to Chicago quickly. Not only did he and his staff find a great flight at an affordable price, but he was still the nicest guy on the phone, thoughtful, warm, and a true professional. When I called his office, without missing a step, each person I spoke to make me feel like I was family.

We worked with Polaris Travel and Betsy again for our trip to Jamaica and yet again we couldn't be…read moremore pleased with the recommendations and the hotel. We stayed at the Hyatt Zilara; perfect size (not too big not too small), food was excellent and staff were very friendly. Thanks again Betsy for helping with another wonderful trip!

Polaris Travel Advisors is a great business. They were very responsive and highly professional…read more Highly recommend!

They do not get back with you. I have spoken to 2 different travel agents about booking a trip and…read moreI have received nothing. It's been almost 8 weeks. I booked the trip myself since the company we wanted only had 3 spots left on the tour. They wasted my time and do not seem interested in helping people book travel. If you do not have time or you are not interested please be up front and tell your customers.

If I could give zero stars I would. By far the worst travel agency I have ever used, especially…read moreMichelle Llewellyn. We were forced to use her thru a trip to Cancun in 2023 via a school senior trip. The rude attitude of Michelle thru the booking process was unnecessary and unprofessional. Upon arrival to the hotel it was complete chaos. After spending 6 hours trying to check in I was done...and where was the agent or agency - nowhere to be found. No answers to phone calls, text messages or emails. And not only that I literally NEVER HEARD FROM THEM AGAIN. Not to check and see "Hey did you get checked in, etc." - for all they know I could still be sitting there a year later. If any other organization told me I had to use Michelle or Altair I would not go on the trip. They took the money and ran, awful agency.

Just spoke with Rob after booking airfare through Jan's Travel in June 2023 for Holy Land Tour and…read morenow with all the violence we decided we are not going to Jerusalem. . He: Rob said we could get a credit on our airlines to use up by June 2024.... It was so awesome to hear they could help us. Great Job Rob! Thank you so much...Happy Customer***** Victoria F. M.

We went to Rob to get information and help with our first ever river cruise. We didnt get much…read morehelp in making decision on where and what line to take. But after we decided and Rob booked, we didn't get any help with any other details of the trip. We could have booked directly with the cruise company and gotten as much or more information. We had to practically beg for info we needed from him with repeat emails and phone calls to get information.

Andrew Gross was a life saver. I had spent days trying to plan a family vacation for 14 at an all…read moreinclusive with a good beach at the resort. I cold called Brentwood Travel out of desperation, and Andrew took my call. He helped me to navigate the multiple room requirements, airfare from multiple cities with specific seat requests for planes and more. He worked within my budget. We haven't yet gone on the trip but I am confident it will be great.

Allie E at Brentwood travel was outstanding. Her responses were prompt and thorough, and she…read moreprovided exactly what I asked for/needed. I will definitely be using her for future trips!

Tranquil Travel Escapes is the perfect traveling planner focusing on the details of the stay and…read moreexcursions.

From the owner: Tranquil Travel Escapes provides exceptional service. We assure that when traveling our staff is…read morehere 24 hours a day to resolve any unforeseen issues that may arise during your travels. We specialize in destination wedding bookings, honeymoon travel, cruises, and group travel.

I relocated to St. Louis to run a business that has several employees who travel on a regular…read morebasis. Gwin's had just implemented a Concur solution for the business and hosted booking seminars for all traveling employees. About a month into the program one of our accountants started noticing irregularities in the invoices. We discovered that rebooking's were being made within the 24 hour grace period of airline tickets booked. This caused multiple bookings that we didn't need. Consequently we were paying 3 to 4 times the number of booking fees that were necessary for each trip. The other ethical issue; they would book multiple reservations separately for the same trip. We then got invoiced a fee for each individual trip paying 3 to 4 times the amount we should have. Furthermore, trips were automatically approved by Gwins rather than our corporate approval chain. Employees were booking trips they had no approval to book costing us thousands of dollars per month of unauthorized travel. In addition, we had an inventory of unused tickets all with massive change fees to use at a later date; all of which would incur fees. Despite complaints trips kept slipping through the cracks. This firm caters towards a consumer clientele rather than a Business clientele. The firm was not available outside of business hours unless we paid them huge fee to answer the phone. I made the decision to switch to a national online travel resource with 24/7 support. I would not recommend Gwin's to run your corporate travel as it has been a nightmare, they were ill-equipped and too small. Despite them using the respected Concur travel solution, they don't have the back office infrastructure to make it work. Gwin's cost our business tens of thousands of dollars in actual travel costs, and six or seven figures of lost productivity.

I was initially excited to work with Gwin's travel because my employer offered a discount there,…read moreand I like to support local businesses and local workers (I just moved into the area). However, I was berated over email by someone named Allison Bahn saying that my $3000 budget for two people to visit Alaska for a week or less was completely impossible, and I needed at least a $5000 budget and 10 or more days. She refused to even try to help me after saying that $3000 wouldn't even cover my airfare and car rental, even though I was just in Alaska last year and spent $188 on a five-day car rental and $515 on round-trip airfare out of the same airport. Is this a travel agency only for the rich? My experience with travel agencies has been that they build a vacation around your budget and preferences and not bully you into spending more money. Absolutely ridiculous.

We usually use Liberty Travel, but they don't have none in MO. So, we headed back to the Galleria…read moreand met with crazy Judi Shaw at Dilliard's Travel. The message on their machine says they've got a new look. If so, I'd hate to see the old look. it's not as fancy or snazzy as other travel agents. The walls aren't covered with glossy brochures or smiling white people running on the beach. But, Judi got us booked on a great trip to Mexico, so who cares what's on the walls. I'm not sure how the other agents work, but Judi was pretty good. We weren't sure where we wanted to go. I'm pretty sure "warm and Not Here" don't help much. She talks a good game, so we had a lot of options. She definitely liked talking a lot more than listening, but she laughed at all of my pathetic jokes, so she's good in my book. We took her recommendations and went home to research. Everything checked out and the price was great, so, we came back with a big bag of cash. I priced it out a few ways, and using Judi was definitely the most affordable. Something's work better online, but I'll stick with my travel agents. P.S. She booked us at the Occidental Grand Xcaret, we'll tell you how it turns out when we get back before New Years.

My hubby and I are planning our first trip to Cancun for our 25th Wedding Anniversary. Heather has…read morebeen so helpful. She has offered lots of advice via email and phone calls. I have asked many questions and she has answered all of them very quickly. I highly recommend Ideal Family Vacations.

From the owner: Our services are free to you. Travel agency commissions are built into vacation pricing so you're…read morepaying for a personalized agent even if you're booking yourself. As Travel Industry Experts, Ideal Family Vacations has 25 years of industry knowledge to draw upon. We have experienced the destinations, we know the brands, the insider tips, and the people. As parents to five children, we know what matters to families traveling with children. As a Montessori Trained Educator, versed in children's education and developmental needs, you can be sure your experience will be the ideal fit for your child's age, developmental, and education needs.

Kevin helped us plan our honeymoon. This was our first time working with a travel consultant. It…read morewas fun, easy and very helpful. Knowing that a professional found the best rates and most convenient transportation, and having access to his experiences at our destination, gave us confidence that we were taking full advantage of our time away.

Kevin did a great job working within the confines of our travel criteria and delivered a…read morespectacular property. He was able to negotiate a discount to the rack rate and extra amenities all of which we throughly enjoyed! He was prompt with replies and even checked in on is during our holiday which was nice. Will for sure be using him again!!!