Very caring staff and the doctors are the best! Highly recommend…read more My cats and dogs feel comfortable with them.

My dog, Ginger, was 10 years old before his passing. He was the sweetest miniature poodle you could…read moreever know. He would jump on you whenever you came to visit, and people would be surprised when I tell them his age because he is just that joyful. He did not deserve to have his health in the hands of these deceitful, useless, vets (Dr Wong and Dr Biernacki) who should have their licenses taken away immediately. A week before Ginger's passing, we made a decision that we should have made years ago: to bring him to a better hospital. There they found a significant mass stretching from his diaphragm to his bladder, and he had an estimate of a few days to a week left. About a month before that, my parents brought Ginger to North Road for diarrhea, vomiting, and lack of appetite. There the only thing they did was give him Veraflox, an antibiotic for bacterial infection. When I told another vet about this she said she didn't know why this was prescribed to him. No recommendation for imaging was made at the time, which I now realize was insanely negligent as they KNEW he had cancer. I called Dr Biernacki about this but I had a lot of trouble understanding what he was saying. But the incompetence started even before that, back in May when my mom herself made an appointment with Dr Wong because she was concerned about his Cancer, Dr Wong flat out dismissed it. When I called him a week ago for an explanation he ACTUALLY had the audacity to lie about it, saying he "recommended CT scans" and that there was a "language barrier" issue with my Mom. How completely abhorrent could you be to say something so highly insulting? Saying her english got in the way of making a decision that would prolong her dogs life? Do you have ANY idea what Ginger means to me and my family? No effort to follow up was ever made. When I called Dr Wong for closure, whom I waited hours for to call me, referred to Ginger as "she" again after 1 MINUTE of correcting him. These people clearly put no value in their job, let alone care about your pets. To conclude this review, if you love your dogs in the slightest, get away from this place ASAP.

We decided we wanted to find a new clinic for our aging dog's health and chose Maple Ridge…read moreVeterinary Hospital on 203rd based on reviews online. We are so impressed and grateful for the quality of care from each of the staff there. Little dog was admitted for a thorough check up including Xrays and blood work so we left him for a few hours. There was no confusion over procedures or costs and some treatments for the future were discussed. When we went to pick him up he was wrapped up in warm cloths in the arms of one of the girls at the front desk. They decided to not just put him in a crate and cuddled him until we arrived. Dr Christian was kind, gentle and interested in the dog and dog seemed to be feeling very much better today. He had been under the weather for a few weeks so we're happy about that. They even called today to see how he was doing. I would recommend this hospital if you're needing a nice little clinic for your pet.

Great staff and professional service. The girls are all really friendly and treat both my dogs and…read morecats like royalty. My big dog and little dog get all medical needs looked after and they also board my elderly cat when we travel Once again very happy with this full service hospital

My experience with my dog was amazing. The ladies there were so kind and always making sure my dog…read morewas okay. And Dr. Bob was amazing, he was good at explaining what he was going to do and he was very accommodating when it came to what I could afford. i had a wonderful experience today with my dog and her teeth scaling and every time I have been to Avon they have been amazing. I am so glad I switched veterinarians and now come to Avon.

When it comes down to it, Avon has saved my dog multiple times, very informative and accurate…read morediagnostics.

There were multiple issues with this clinic, and we stopped going there around 2022-2023:…read more 1. Assumptions about language needs: Dr. Grubac, without ever speaking to us before, asked the vet tech if we needed a translator. 2. Inconsistent diagnoses from Doctors at this clinic. Dr Radnic said our dog is skinny, we need to feel him more. Dr Grubac on the other hand said our dog is too chubby we need to cut down on his food. We went to another clinic for 2nd opinion: The dr. Is very familiar with our dog's breed and assured us his weight is perfect and healthy. 3. Money grab. Our dog vomited three times over two weeks. Based on a single blood test, Dr. Grubac said our dog needed special prescribed food, which had to be purchased from their clinic. 2nd opinion from another clinic: At another clinic, we were told that one blood test alone is insufficient to confirm pancreatitis. A physical exam was conducted, and we were advised to monitor him. Our dog recovered without further issues. 4. Rash diagnosis without examining the dog. Our dog had a deep cut around his dew claw from his weekly hike with his mountain dog crew. ItConcerned, we called Kingsway Vet. Over the phone, the vet tech suggested that the dew claw might need to be amputated without even seeing the dog. Outcome: We went to another emergency clinic, where the vet provided ointment and a bandage. The wound didn't even require stitches. I would never come back to this clinic and would not recommend anyone to.

I have been taking my pug to this clinic for years after having terrible experiences at other…read moreclinics. Ruby the potato is always extremely nervous with new people and new places in general, but the staff at this clinic got her comfy and cared for on the first visit, so every time I bring her, she's happy to walk in on her own and stand on the exam table without too much panic. They always touch my heart with the care they give my sensitive little bb, I always leave feeling that both of us are calmed and cared for. Every visit they are very clear about estimated costs, they always prepare me for what the high end might be, and never add on unnecessary stuff, if anything is optional, I always feel that it is clearly explained so I can make the best choice for Rubys health and my wallet. All of the staff are always so wonderful and helpful, and clearly care about all of their patients. I've never had anything close to a bad experience with them. I have brought her for a wide variety of reasons, from regular vaccinations and checkups, to dental work with anaesthesia and everytime it's smooth and we leave better. This clinic is great!

Amazing. They are very caring, friendly, all treatments were explained clearly. They took very…read moregood care of my Poppy until she passed. Now I take my adopted baby, Emily to Allondale. She is treated with the best of care in mind. A big thank you to all the doctors at the clinic. They are the very best.

I took on my daughters senior dog because of her situation. He was in need of some dental work and…read moreduring this process I saw 4 different vets at Allondale, and felt somewhat confused as to who knew what was going on with him. It turned out he had a liver issue, so we held off on the dental work and we waited a month, so he could grow stronger, put on some weight and get a better diet and hopefully heal his liver. It worked. A month later the numbers were much better and we decided to do his teeth. I knew he had an abscess and would need a couple of teeth extracted. He is 14 years old. So he went in for surgery and I was very concerned for him. Sedation is always the hardest and most serious part of the procedure, so I called twice to check in. No surprise, but all I got was lies. First call was he was in surgery and they knew nothing, and this was around noon. When I called back 4 hours later, he was in surgery and they knew nothing. What! He was under for 4 hours?? What went on, what was happening? Well I was told off because I asked too many questions and in a snaky response, they informed me 'we had to pull 19 teeth'! I was shocked! 19 teeth? And then they talked down at me and guilted me out for not caring for his teeth, and I reiterated, I just took the dog from my daughter, who is raising two kids on her own, and one of them is autistic, so yes, the dog had been somewhat neglected, and for that reason I took on the dog. And was getting him the help he needed. Well because I got agitated at the fact that no one was given permission to pull 19 teeth out of my senior Labs mouth, and because the cost of that had me shaking, literally, based on information I found online, I was told not to come back, and to let them know where to send the records. They failed to give me a quote, and lied to me twice! And I'm told to leave. Okay! I got dropped by my vet for negatively reacting to the fact that they just yanked 19 teeth out of my dogs mouth without as much as a consult. Then they claimed they gave me a quote on the cost, and that was a lie as well. I had no idea what it was going to cost me. Which is why I was so upset. I was prepared to pay 2K for it all, knowing how bad his teeth were, but online stuff had me thinking double digits!! All that I was told from one of the vet techs, while paying one of the bills was "you know they'll be pulling some teeth, right?" I answered, yes, and expected to be better informed, and even given a call during the procedure, to inform me of what was happening. They couldn't even do that! Who's brilliant idea was it to yank 19 teeth and not bother letting the owner know? Well the owner did the surgery, so I guess that answers that question. After all this they called to say Ami could be picked up early, after saying no to my request to come early and grab him. I was so ticked at that, I told them I will get there when I f'n do, and hung up on them. Now, I was wrong to say that, granted, but poke the bear... you'll get bit. So today I called to ask if perhaps cooler heads would prevail and said my apologies. I asked if the owner was standing by what she said and to not come back, and I was told that by no means would the owners accept me back, and refused to do a follow up on my dog Amicus surgery. I have 3 dogs, and my pup was scheduled for her shots this week, and my other Lab is due for shots and a dental clean. But they want me to go elsewhere. So warning to all who need a new vet. Tread carefully. And for those already unfortunate to be using them, make sure you ask questions and don't expect any customer service. Just write the cheque!!

When we first moved to Maple Ridge 12 years ago. We tried Head to Tails on a few occasions. I have…read moreto say that I was never happy. A simple nail-trimming session turned into an injured tendon, and even then, the practitioner brought her out and said she couldn't do it. Not before injuring my dog quite badly. So, we found a way better vet in Langley that we have been seeing regularly for the last 4 years now. However, we made the mistake of picking up a bag of prescription diet dog food to see if we could get her allergies under control once again. $200 plus taxes for the bag. She refuses to eat it. On the bag, Science Diet says 100% Satisfaction Guaranteed. If not satisfied, for any reason, return it to the authorized dealer that you purchased it from and receive a refund. The website for Science Diet says the same thing. I called head to Tail and ask them if they have it on record as my dog was a client before and they usually record the purchase. I said I wanted to return it for a refund. She said on the phone that because my dog had previously eaten it...like, a year and a half ago, I could return it, but I would not receive a refund! They would add it to their stock of food that they feed the animals I guess? What utter nonsense. I would not trust these veterinarians even a little bit. Nothing but a bad an unpleasant experience from day 1

We are so thankful to have Head to Tail as our vet clinic. They have been there for us when we have…read moreneeded them the most, and our dogs have always enjoyed going! The vets and staff have always spent the time to make sure our dogs are comfortable, with lots of treats and welcoming hands. I would recommend this clinic to anyone any day, we have only positive experiences!

We have been coming to this animal hospital for years and they are truly wonderful. The vets, the…read moretechnicians and the staff are all very caring and helpful. One of our doggies recently has been having seizures, and he was seen by a few vets at the clinic. Dr Gravelings, Dr Armstrong and Dr Kates. They are all outstanding and caring. Especially Dr Kates, she shows a true passion in caring for animals and she was extremely patience and careful when she was examining my dog. She is very knowledgeable, understanding, and informative. She took the time to answer any of the concerns we had. And the way she communicates is non-judgemental and unbiased. We really feel that she has the heart for the animals and she really wants them to do well. We feel blessed to have found such a wonderful vet! And their vet technicians are also amazing. The one we encountered the most is Jennifer. She is very caring and gentle with our doggies. She is very helpful, and when we told her we were not comfortable bringing our doggie to Canada west for the neurology consultation because of the poor comments we saw online, she right away said she can help us forward the referral letter to a hospital of our choice. And the many small things that they have done, it really shows they care. I have seen some have mentioned here about their prices. All I can say is we have been to the metrotown animal hospital and some other animals clinics, and the South Burnaby vet is where we want my doggies to be. They treat everyone and animals with respect and care.

We did not post publicly before this because we did not want to negatively impact a local business…read more We had been longtime clients of South Burnaby Veterinary Hospital and always had positive experiences with Dr. Kates and the team while caring for our first dog, Nano. However, after recently attempting to send a demand letter to South Burnaby Veterinary Hospital, a veterinary clinic operated by VetStrategy, the delivery was refused. This was disappointing, as it left us feeling that our concerns were not being acknowledged. It is also important to note that Dr. Crampton has never apologized for the surgical error that led to our dog's injury. In April 2025, we brought our puppy, Lola, to South Burnaby Veterinary Hospital for a routine spay and umbilical hernia repair with Dr. Hannah Crampton. We were advised that both procedures had been completed successfully and paid accordingly. A few months later, Lola became seriously ill and required emergency care. After being referred to Canada West Veterinary Specialists, we were informed that her ureter had been ligated during the spay procedure, resulting in severe kidney damage that required surgical removal of a kidney. We were also advised that her umbilical hernia had not been repaired and still required treatment. We understand that complications can occur in any profession. What matters is how they are addressed. Lola went into surgery as a healthy puppy and now faces lifelong kidney monitoring. We had hoped for a constructive conversation about how to address the situation and support Lola's ongoing care, but unfortunately that has not been our experience.

excellent staff and they were so accommodating and were so good with dog. I would highly recommend…read morethis vet for your animal.

Dr. Iman is the best vet we've been to . His level of experience and care is exceptional . He…read morereally cares and you can tell from his actions . He cares about the dog and owners stress. My dog Pixie is very nervous and Dr.Iman allows me to be around during most procedures unlike other vets who bring my already nervous dog to the back . All his staff are very kind and obviously love dogs . His receptionist Sue is very efficient and amazing . The atmosphere in the clinic is warm even among the Dr. and staff unlike other clinics where you can sense tension . Dr. Iman is very personal and dedicated to his practice . I would highly recommend North Burnaby Vet especially for owners who care a lot about their dogs and their well-being .