I am thankful that we were able to get an appointment on Saturday evening at last minute notice to deal with our dog in distress. Dr. Ridley was kind and gentle to our dog in obvious discomfort. While no obvious reason was discovered, we were sent home with pain meds that seemed to help. Front desk staff was helpful and friendly. Online booking system doesn't seem to work however. read more

Customer care is horrible and front desk ladies are condescending. Heartless people that don't care unless u have money. Don't recommend

I'm writing to share our experience following the recent loss of our beloved dog, Otis. We reached out to the Langley animal clinic not to place blame, but simply to let them know what happened after his visit--how quickly things took a devastating turn. After his appointment, Otis's condition worsened rapidly. Later, when we mentioned the possibility that he may have had Addison's disease, the response we received was not only defensive but deeply upsetting. When my husband asked if the doctor was familiar with Addison's, he replied that he had treated many animals with it--yet showed no sympathy for our loss. Instead, he berated my husband, which only added to our grief. Last week was a nightmare. It began when Otis stopped eating on Monday. We weren't initially alarmed--he's always been a picky eater. I left early Wednesday for a trip to Mammoth Spring, AR, and we had someone checking in on the dogs until my husband returned that evening. Otis had eaten a little and was still drinking water. With no vomiting or diarrhea, we were hopeful it was something minor. But when my husband got home Wednesday night, Otis came out of his kennel without his usual excitement. Early Thursday morning, my husband set off to bring the dogs to join me, but called during the trip to say Otis was worsening. I scheduled an appointment with this very clinic for Friday where they treated him for a suspected intestinal virus. He received IV fluids, antibiotics, and an appetite stimulant. Bloodwork was completed which I was told came back normal. Sadly, Otis declined further within 24 hours. We rushed him to the emergency vet in Jonesboro, AR. His vitals were critical--his heart rate had dropped to 40, and his body was shutting down. They acted quickly, but he was crashing. By Saturday morning, there were minor signs of improvement, giving us a flicker of hope. That evening, the emergency vets suggested he may have had Addison's disease--a serious autoimmune condition affecting hormone production. It's something increasingly seen in poodles and doodle breeds. Unfortunately, the facility didn't have the resources to confirm the diagnosis, and Otis was too unstable to be transported to the emergency hospital in Memphis. He wouldn't have survived the trip. He was surviving only on IV fluids and warmth. Even with a confirmed diagnosis, he would've required lifelong medications and injections. The vets were unsure he could recover even with treatment. With broken hearts, we made the most painful decision of our lives and said goodbye to our sweet Otis on Sunday night. (June 8, 2025) We're devastated. We just wanted the clinic to know how things unfolded, and how much this loss has affected us. What we didn't expect was a cold, defensive response when we were already in pain. Do I recommend this clinic. Not at all. Will I ever take another pet there. Never again. read more

Had to take our cat in yesterday, was able to make an appointment the day before. The Vet was awesome, he did the exam without my cat even making a sound. His Assistant was super nice and helpful. This is where we have taken all our pets, and i recommend them highly. Thanks Folks read more

I highly recommend the Langley Animal Clinic. Their excellent facility has everything under one roof from veterinary care, nail trims, boarding, and food. I found the services and medications to be very reasonably priced, and the staff are friendly. Appointments and prescription renewals can easily be made online. I appreciate that the clinic keeps their appointments on time so that I didn't have to wait too long.  All the staff were so loving to my late Boglen Terrier.  In particular, Dr. Esther Cahill is a fantastic vet. Besides having a caring attitude and a heart of gold, she has deep veterinary knowledge on what treatments we should or shouldn't pursue. She has the best interest of the animal in mind at all times.  Dr. Cahill kept my dog's quality of life at a high level right until the end. Thank you so much Dr. Cahill and the team at the Langley Animal Clinic! read more

This is like the Vancouver Atlas...AVOID! When you first walk into a room full of bitchy receptionists, that should be the first red flag. I watched this one receptionist who thought she was all that, berate an South Asian man and raised her voice to him yelling "How the hell would I know how much you feed your dog?" WOW, if I was the owner of this place, I would fire all of them and hire nicer receptionists. Then the bitchy ginger I got was just as rude. I read the reviews about this place and should've listened. The vets were nice but did not go above an beyond to fully check my dog. The Indian vet gave a vaccine that made my dog vomit for days and expects me to go back and pay them again to diagnose the issue. This is how low-cost places get you. They will make you dog ill, so you must go back to them for blood tests, x-rays, and other expensive operations. Believe the bad reviews. I should've. read more

We took our 1 year old puppy into the clinic for neutering. During the procedure our pup's heart stopped and he lost oxygen to his brain. They were able to revive him but due to the lack of oxygen he had neurological issues. He could not walk and on day 5 after what should have been a routine surgery our puppy had 3 severe seizures and we were forced to take him back in and have him put to sleep. Our family is very devastated as a result of having a happy, healthy 1 year old puppy pass away so soon. read more

The doctors here have been good for the last couple of visits, but we've noticed the front desk interactions often feel rushed and unwelcoming. For example, despite arriving early for appointments, we frequently wait 20-25 minutes past our scheduled time, and simple questions sometimes seem to be received as interruptions rather than welcomed inquiries. read more

So honest. so loving. thanks for not making its so price worthy. we are forever greatful for everything you did for mr. meo. the surgery was a success and we were so pleased. i have brought all my pets here for 15+ years and you never disappoint. love ya guys. keep up the good work read more

My daughter took their 17-18 year-old (rescue, age uncertain) dog in as she has been having trouble walking and also very laboured breathing after minimal activity. The vet gave her an oral pain medication, which seemed to help, and acknowledged that the dog was quite old, so wasn't really a candidate for a lot of investgation. There are days when she won't eat, but other days she will. She can only walk short distances and is clearly uncomfortable. On Monday she had a particularly bad day, so much so that my grandson called my daughter at work because he was so upset. After a long discussion with all her adult children, it was decided that it was time to let her go. This is a heart-wrenching decision for any family, any pet owner! Today was the day. We all said our goodbyes, tears were shed, all the family went to the vet to be with her. But the vet decided that he "wasn't comfortable" putting her down and they should give her more time. "Maybe a heart medication at $200 a month would help! Let's try the injectable pain med and see if that's better." Now the family will have to go through this all again, maybe in a week, maybe a month, or maybe they'll just find her dead at the bottom of the stairs one day. This is the most cruel thing I have ever heard a vet do. Of course vets should have compassion for the animals they treat, but there is also an anxious owner or family there too. Maybe have a little compassion for them! read more

I'd like to start off by saying this veterinary office doesn't even deserve one star. We came here as they quoted us a cheaper price than our usual veterinarian office, turns out paying the extra money would've been miles better than coming here for an exam. We walked in the office and were ignored by staff for about 5-10 minutes. once we were taken to a room I immediately noticed used wipes laying around, the table was dirty and had clearly not been cleaned prior to our appointment, I then went to the washroom and it was absolutely filthy and had also clearly not been cleaned in a very long time. The vet then came in and started the exam then proceeded to throw our cats cone on the counter with an already used towel, on top of this they had given us an estimate over the phone for the price of the amputation our cat needs as soon as possible, after paying for an exam thinking this place would be better and less expensive I later received a new estimate for almost double the original price. as a former fully trained veterinary technician his behaviour was unprofessional, condescending and ignorant. Do not take your animals here. read more

I've used them for some of my livestock and they've always been great. Aaron is easily the most knowledgable and honest vets I've ever dealt with. Will def use again in the future! read more

Best place to take animals. Veterinarians are helpful and the price is lower compared to other offices. I always would recommend them to anyone needing treatment for their animals, read more

We brought our cat here for a spay in 2024. Once she healed she went back into heat soon after and has been since. They didn't do the spay correctly and now we need to get the surgery done again somewhere else and this surgery is a lot more than a regular spay at a clinic ( to find the cells they left behind ) The price is "good" here because they do a terrible job. Since this I found out this happens a lot at this clinic. DO NOT bring your animals here. read more

I am so angry and disappointed with this place I'm wanting to leaving no stars whatsoever I used to love this clinic was going here for 15+ years a few months ago I struggled to get medication for my dog who had been on the medication for three years. They refuse to give me a new prescription until my dog was brought in to have her kidneys checked. My dog was three years into her congestive heart failure, and I told them bringing her in the car would surely kill her. They refused to give her any medication Until I brought her in. I am thoroughly disgusted with the treatment I received from them and I urge all of you pet owners to not use this that whatsoever. They are all about making money charging you for extras that you don't need and not helping you out when you actually need it.. The customer service from this place is horrible. They do not answer their phone. You cannot get them to call you back. You have to drive there to talk to them. read more

Update on my review posted last year: our dog is still alive and going strong. Contrary to what I was told by Dr Woods her prescribed a dose about 6x what was needed of heart meds... with meds he is still good. No more syncope. Do not go hear if you care about your pets!!!! Nightmare to deal with them read more

First time using this vet as a new customer and not impressed at all. I was not given the right amount of medication and thier only solution is for me to drive back almost 2 1/2 hours round trip, plus my time and fuel to pick up the remainder of my prescription for my dog. I suggested them to have it ready for me to pick up at a vet in my town or mail it to me but refuse to accompany me and my requests since it's thier mistake. The girl on the phone said, well its not like your dog is going to die because of this. This is true in this case but doctors (not her) prescribe pills for 7,10,14 days or longer for a reason. I would not suggest using this vet if this is the way how they handle things with thier customers. I also asked for a credit put back on my credit card and no help there either. read more

I had a good experience at Langley animal clinic. I took my 2lb. Chihuahua here to get spayed. She is doing well, and recovering nicely. The whole experience was easy from booking the appointment to the actual surgery day. The cost for the procedure was extremely affordable. I paid $155, which also included three days worth of pain medication. Where as in the past with my other dogs at other vets the bill was $300+ and that didn't include pain medication. read more

Langley Animal Clinic - Veterinarians Near Me - Langley, British Columbia

I have tried for days to get through switchboatd there. Rarely does anyone answer phones for appointments, I have resorted to online booking, which refused both my home phone number and cell phone number. I mentioned it to reception when I went in and she laughed and shrugged it off! I then tried email to cancel an appointment, no reply. So I have no idea how to get through to this vet's office. I have been a customer for many years but am less impressed in service as years go bupy. Go make matters worse I had booked an appointment to which tbe girl put down the wrong date, so it was a waste of my time and needed to rebook. They need to get their act together if they want business. Answer the darned phones like other businesses!! Four days of no answer to book an appointment is insane!!! read more

Not a good place at all. my 17 year old cat was at the end of her life my daughter and I took her in to be seen and put down, well after having second thoughts the Dr. reminded me that I had already signed the paper and she was suffering so we agreed to go on with it. then they made is pay in full before doing anything, then they gave her a shot to calm her down and then the final shot, but the needle wasnt in the vien and she didnt pass and was struggling, he took her away from us for about 10 min. and brought her back dead, my poor old cat suffered for a good 15 min. and wasnt in my arms when she died as we wanted. this should have been painless and immediate, it was not, horrible way to say goodbye to a much loved pet, read more

Front desk staff are cold and always seem unhappy, rarely smile and have been downright rude. Don't try to call them, you'll never get through and when you do get through, you'll be greeted with the miserable voice on the other end of the phone. read more

We used Langley Animal Clinic to have our dog neutered. I agree if you call the clinic you can be on hold for a good amount of time. My first call was less than 5 minute but my second call was closer to 20. Other than that the experience was a favorable one. We dropped our dog off in the morning and the receptionist was welcoming and the Vet Assistant was informative. Both answering our questions and we appreciated they would try to get to our dog sooner since we were driving in from Vancouver. We got an earlier than expected call to pick our dog up. The Vet Assistant went over everything with us, answered questions and we were on our way with his new cone. He was groggy and out of it for the first day but back to his normal self by day 2. No issues, the incision is barely noticeable. We were recommended by Maggie from Perfect Pastures where we had adopted our dog and considering the price was $200-$300 less than our Vet, it was worth the drive. read more

Langley Animal Clinic - Cone of shame - Veterinarians Near Me - Langley, British Columbia

Have been using this vet for 6 years and always had the best experience until now! My boy had a seizure ( he's had them in the past but it's been 3 years) and I took him in to get checked over. I was the last appointment and due to an emergency the vet on staff was an hour late. By the time I was able to see the vet there was no one available to take his blood and was adv at almost 10 at night to come back tmr. I booked to bring him back for blood work that would have been on Friday and today is Wednesday with no words from ANYONE! I have been calling all day finally got reception and was adv she would ask the vet to call me. His blood work better be normal! On a side note there was a Vet there Dr H ( Hausberg) or something similar and she has recently left the clinic. I need her back. She was amazing anyone know If she moved to a better more professional clinic ? read more

My older cat wasn't eating and I finally brought him in. Dr. Brar was abrupt, kept interrupting me and ordered tests over 500.00. I waited patiently for a phone call, then called their office only to be told that the Vet was away all week. He hadn't passed on my case to anyone else, even after his observations about my cat's deterioration. Luckily Dr. Hannah took over and was patient and empathetic when she called me in to discuss the test results. My cat lasted one more week after that, so grateful that we had that precious time to say good bye to a cherished and true companion. I have dealt with this clinic for many years, and frankly am glad that I will not be going back there ever again. I agree that Vet Dr. Wood is professional and compassionate. Thanks to the good ones. read more

its Nearly impossible to get through to these people without holding on the line for 40+ min. I'm going on minute 50 as I write this. Their schedule isn't available for appts passed 4/5 weeks so you can't plan ahead. Dr Chung refused to give my puppy her scheduled booster shot today despite making an appt for her and our other dog. She only wanted to give a booster to one of them because only one puppy's name was put in appt time. Ridiculous to ask us to leave and make appt for them both, when that's what I did. Not my error but refused one of their booster shots despite making an appt for BOTH their boosters. She also dropped our puppy off the table during her first vaccinations and constantly hits a valve and they bleed. This clinic is going downhill quickly. read more

Worst experience of our lives, misdiagnosis lead to the amputation of our dogs tail. Doctors show no empathy and just try to justify their actions. It takes 3-4 days before anyone returns a call. I could go on but I just want this to serve as a warning to others so their beloved pets don't suffer at this clinic. It is all about money not about the animals care. We were told she had cancer but oops , a misdiagnosis. Now we have a distressed dog with no tail!! read more

Such poor communication. I called and confirmed with the front desk that they can do a procedure to remove my dog's lump on the same day we visit the clinic. I had double-checked with the front desk and the lady said yes, they can do on the same day. But, the day I brought my dog in, the doctor said they cannot do the same day because he needs to be fasting and they needed to prepare the stuff. He said the technician would email me a quote in 3-5 business days and reschedule the procedure. Today, they send an email me regarding the price and I called them to book the appointment. The lady told me the earliest day she could book will be at the end of July. "The end of July" "The end of July" "The end of July" "The end of July"! Are you kidding me? What was this communication? I chose your clinic because the clinic I used to go to cannot to it early. But, now you told me I need to wait until the end of July? So your staff basically trick me spent the office visit fee for nothing? Good job. Well done then. read more

So I decided to try this vet, because my new puppy needed a spay. There was one really rude receptionist who was very unfriendly, and was getting irritated when I was asking her questions about the procedure, and was very short with me. I did not like the way they treated my puppy. Prior to the procedure my dog was getting anxious, crying, and pulling on the leash and they did not offer once to help me try to calm her down or offer her a treat when they were all watching her freak out. I felt like they didn't give a damn about her. I am not comfortable to ever go back here again..z read more

This clinic has the worst phone, on hold, wait times that I have ever witnessed. Having been on hold for 11 minutes and walking into the clinic, I noticed that all three office staff were talking to each other, not picking up the phone while only one person was waiting in the office. This is totally unacceptable behavior. Also for people who are worried about Covid, the office staff are completely cavalier about enforcing mask rules among their customers and even themselves. I have witnessed veterinarian staff ask the office staff to enforce the mask rules mandated currently and the office personnel did absolutely nothing, allowing an unmasked customer to ignore the regulations, and putting other customers and their own staff at risk. Not a well run office at all which shows poorly for the company. read more

Vet (HAYK HAKOBYAN) was condescending and rude. When I told him my puppy had cloudy snot, not only he did not listen, he said "no he doesn't". I told him he is having trouble breathing and he said "is he really". I am telling him the symptoms and he isn't listening! When I ask if My pup is contagious, his comment was "well if you had a sick kid, you wouldn't take him to the play ground would you? Isn't that common sense". I literally wake up to green snot everywhere and I don't need to be questioned. I wouldn't go if there were no issues. This Vet needs to realize that he isn't god and get over himself. I do not need to be belittled for asking a question. Been to this place twice and both times with different vets, both times, they were just bad. I definitely do not recommend these unpassionate, rude, condescending vets. I also had to wait 30 minutes because they did not know how to bill me and the vet went into another appointment... so we had to wait until he was finished with someone else. read more

I have to say I have never been as disappointed in an animal clinic as I am right now. I had to put my sweet cat , who I have had for 18 wonderful years down a few days ago. It was heartbreaking, as anyone who has had to go through it knows. I could not afford to get his ashes but they asked me if I would like his footprints and I said yes. They called me a couple days later and left a message saying that they had his ashes and I could pick them up. I was confused and tried to call but couldn't get through on the phone, so thinking maybe they meant his footprints I stopped in. The girl came out with them and said I know you didn't ask for his ashes but somehow the box got ticked that does ask for them. She said "i guess you can upgrade and take them." I said I wish I could but I just can't afford it. She shrugged and said, "I guess we can just send them back to where they came from." I told her I feel like I am just throwing him away now and it has made my grief even more intense because of this. She asked me if I wanted to take his footprints (which were black smudges on a piece of card stock) and said "usually we cut them out but you can just take them now if you want." She didn't even give me the sympathy card that was on top of the box of his ashes. I can't help but feel that this was a ploy to make more money and it makes me sick that they would prey upon people who are feeling so much grief at the loss of their animal. Disgusted and so sad. read more

This animal clinic used to be very good years ago but I will not go back . I had been taking my dog there for years and phoned in to get a prescription renewed that my dog needs to be on for the rest of her life. I left message after message and no one called back so I finally used the "emergency" option on the phone tree and was told that the prescription would be called in. It wasn't and now it's a week later and have finally on the last pill. I have an appointment tomorrow with another vet and will never go back to this place. I know of several others that have stopped going as well . read more

It was our first and last time to this clinic. The vet was 15 minutes late and attempted to rush our initial appointment. She gave me attitude that I wanted our full 30 minutes. Hopefully I will find a vet who is a little more patient and thorough. read more

It's the Thanksgiving long weekend and my cat's anal sac ruptured. Our usual vet didn't have a doctor on site but Langley Animal Clinic was able to get us in. Dr. Arnott was absolutely outstanding. She listened to all my concerns and was able to come up with a treatment plan that would work for us. I highly recommend this vet and Dr. Arnott. read more

We have been using langley animal clinic for our dog, cats and farm animals including pot belly pig, goats, sheep and cows to name a few. Always very professional and have never tried to up sell on things we didn't need. Honest, fair and caring. read more

This is a busy clinic and you might have to wait while you are there but they are 100% worth it! The staff are excellent and the doctors are amazing! Their hours are very accommodating and you don't have to wait long to get an appointment. I am always pleasantly surprised when it comes to paying the bill. I never feeling like they are taking advantage or pushing unnecessary expenses. Thank you Langley Animal Clinic!!! So glad we found you!!!! read more

I took my cat Sebastian to Langley Animal Clinic and saw Dr Ola Cetera. She's a new vet but she was wonderful. My poor kitty couldn't poop and she was so determined to clear it out. She even stayed a few hours after she was supposed to be off work just to continue with him and follow it through. I can see she truly cares and she called everyday to check up on him. I also like that there are many vets there which is nice because the vets are able to get other opinions from their co workers to find the best possible solution for your pet. read more

I really like to go to Langley Animal Clinic and they are usually very helpful IF you can get through. To talk to any body in the clinic is nearly impossible unless it is an emergency. You are given the option of a call back but that didn't seem to happen till the following day. I'm calling because I would like to talk to a person about my animals issues and not wait till the next day to ease my mind. read more

My 3 month old kitten died because of this place, this was her normal vet we had taken her to for both sets of shots and she had a file with them. We rushed her in because she wasn't breathing properly and was about to go into Cardiac arrest and they told us "if we could take her we would but we have no vets on site today" while 20 people were sitting in the waiting room I'm assuming for a vet?! They're excuse was it's their protocol to refer to another place they also own (so you can pay double) They took her into the back and everything while wasting time and then proceed to lie to us saying there was no vet on site and give us directions to another animal hospital. She died on the way to the next animal hospital. Maybe don't have HOSPITAL in big red letters on the outside of your building if you're not willing to help an animal that's about to die. I will NEVER return and my story will be shared with everyone I know. Please don't take your babies here, they don't care about them at all. read more

Vet named Hayk Hakobyan (balding man with lazy eye) is very condescending. We asked him questions and he responded in a condescending tone, "How do you not know that? Shouldn't that be common sense?" Isn't that the reason why we go to a vet because our dog is sick and WE don't know? Can't believe we had to pay $50 to see the guy. read more