Dr VJ booked a scheduled Frenchie c-section and then left for vacation. Not impressed, this was my…read moresecond expedite poor service, a past vet here botched an emergency c-section and left the puppies on the floor to get cold. Dr VJ was told of this and assued me that he would do our next c-section! LIARS. DO NOT TRUST THEM. I already had ptsd from the first surgery and them treated like crap for the second.... shame on me for trying them again! Don't do it!

Dr VJ has been so amazing to my pack of dogs for many years!! I fully trust him with our loved ones…read moreand we are treated like family. We have visited for every reason from puppy vaccines and health checks to in depth emergency surgeries. Dr VJ always has the animals best interest at hand and has a caring group of office staff always helping!! 11/10 recommend

My little girl was suffering with heart problems. The wonderful people at Lougheed clinic put her…read morefirst, before costs. I inherited her when my brother passed. She was 14 yrs old and because of their care and reasonable costs she was with me for 2 years longer. I can't praise these wonderful people enough. I have had many pets in my life and I would recommend these amazing people every time.

I have been taking my pets there for 20 years. They have great staff friendly and patient.read more

I can't say enough good things about this clinic. Their staff are professional, helpful and go the…read moremile to help out. They helped out by providing another vet clinic with medication (my dog had a medical crisis). They gave me advice, 2nd opinion, and knowledge when I needed to care for a dog with lifelong medical issues. Lastly, when I needed to clip the nails of a giant breed dog who became highly aggressive when approached with nail clippers.... I got a crash course on how to secure a second muzzle to protect people holding the dog down for me to clip nails. Thanks to them, nobody was harmed or the dog. It's easy for folks to blame vets when it comes to pet care. However, this is a clinic that people can trust with the lives of their pets. (Vets can't always cure or prevent the loss of a pet, but these folks will do their best to prevent poor outcomes.)

On the surface they project as a friendly caring veterinary clinic, However after multiple…read moreconversations with front desk staff, and a lack of accountability, I have opted to reconsider my pets health care provider and advise you to do so as well. I brought my cat in for a suspected urinary blockage/ UTI and allowed them to run every test necessary for a proper diagnosis at a large expense. He was given a clear bill of health. Not a week later my pets condition is worsening, and when following up, I was informed by front desk staff that the Dr. that conducted the testing on my pet is "not really medically competent". When I asked if another veterinarian could review my pets results, I was met with a strong No, and was told that I could instead rebook and run the same 700$ tests with a different Vet in house if I wanted someone to look at the results. I just paid them 700$ for them to tell me my sick pet is fine, and that I need to switch his food to a brand only they carry. (scam) No follow up, no results, no medication, no recommendations. Only that another vet can review his results a week later for another 700$. I've been a Mission resident my entire life, and have had pets my entire life. They've not only lost me as a client permanently, but I will do my best to prevent my family and friends from going there as well. All this because they didn't want to spend 5 minutes reviewing my pets results over the phone with me and providing me with a healthcare solution (be it surgery or medication, both of which I happily would have paid for.) Suck it Cedar Grove, you're trash and apparently your staff thinks so too.

Untrustworthy, deceptive, disrespectful, and happy to lie and take advantage of people…read more I had an emergency with my rabbit and couldn't go to my amazing local vet so I called Eagle Ridge and asked if they had a vet who was experienced with rabbits. They told me they did, but Dr. Ong was in surgery and could see me at a certain time. If she was not able to get out out of surgery I could like my rabbit and she'd see him. When I made the long trek to this hospital they put me in with some absolutely random vet named Dr. Yip, who just had some business cards with his name hand written on them...and introduced himself to me 3 times. This inexperienced vet spoke down to me, had no idea about the most basic things to do with rabbits, and made me feel like I was incompetent (look in the mirror, Dr. Yip!) I complained to the main desk and they lied to me and said all along I had an appointment with this random person who I'd never heard of before. I have no confidence at all that this hospital knows how to deal with patients and rabbits, despite Dr. Ong supposedly being experienced with them. There is no way I would have wasted my time and SO MUCH MONEY (they seriously overcharge) to take my rabbit who was having an emergency to such a far place to be seen by someone who is so completely clueless. I don't know why this place feels like they can take advantage of people and be so disrespectful. No wonder their clinic lobby was completely empty.

I brought my bearded dragon, JJ, to Eagle Ridge for digestive issues. Dr. Hardin was incredibly…read moreknowledgeable and helpful. This is the place for reptile friends!

Took thousands of dollars and wanted to keep my dog for multiple nights when I asked them not…read more Didn't know what was the issue at all after 3k in tests and it was not that I wanted to take my dog home.

If I could give this clinic zero stars I would, I will be seeking a court action after I have the…read morecomplaint delt with through the veterinarian licencing board. We came in with two kittens, I didnt expect the one to make it as he was in shock with very low blood suger. But the other kitten had esperated some milk in her lungs two nights before and needed to be put back into an oxygen chamber. I had been warned that her lungs might become a bit wet after a few hours out of the chamber and if this happened she would need one more night, I had gone to another hospitail the night before paid 560.00 for treatment which had included fluids, oxygen, bottle feeding, and warming care as this was a hairless baby.The choice to come here was not mine, but the owner of the kitten in shock . She could not travel tto vancouver where I could have got one more night on oxygen for 140.00 This Dr. Gave us a bill of 1600.00 We arrived at around 715 pm and they took the kittens in, we were told that the kitten that was in shock would probably not make it, but the other kitten would be ok as she was healthy just slight rasp when she was breathinng, she was also constipated and we asked them to look at this. We were given a quote for 1800.00 and asked to give 600 right away when I said I had to run home to grab more money. While we were gone for 1 and a half hrs after I called to say I had to feed some kittens and would return, they called four times during that time, saying we needed to bring them money. When we got there and gave them the money I saw my kitten just laying on a heating pad that didnt seem to be heating well with no oxygen or care. she had been put into a cage. I inquired about this and was told she was breathing well on her own and they felt she would need a night of observation. If oxygen was needed they would provide it. They said they had tube fed her when I inquired about the large size 8 tube beside her, I said you cant use that, thats huge , Here I have the proper size tube in my bag. I retrieved a size 3.5 tube that was new and sealed in sterial wrapper. I was told I was wrong and ushered away from the cage. I spoke to the Dr. and we were informed the first kitten had died, now I dont know if it was shock as they claimed, what I know is he was given one shot of something and just left in his owners hat on a table. I think I freaked the dr out when I insisted they give us the body. Here is what I discovered, they claimed they had given fluids by pap, this is done throught the back skin subdermal, there was no needle mark, they claimed they had done three blood draws for testing blood suger, there was no needle markes only the one needle mark that I had been there for with glucose in the left hind thigh leg was there yet we had over 600 in charges for services the animal had never recieved such as emrgency nursing care, they had one nnurse and several paitents, then when I picked up my cat after they had been calling since 8am to have her picked up or they would be charging me another 600.00 we could not get there until 10:40 am they handed me my cat covered in mucus ice cold and purple with a swollen abdomen and barly breathing and she was bluish purple. She died less then two hrs after leaving the clinic she had been dehydrated , freezing and she had a swollen throat from the too large tube they had stuffed down her which purferated her tummy. The new can of formula we had bought was missing just 3mls of liquid we weighed and measured it, my guess is they hurt her by jamming that tube down her throat and didnt bother to care for her at all through the night. My 3500 dollar dwelf should never have died she had been ok when she went there. she was ice when they handed her back it was so gross the condition she was in with bloody mucus all over her coming from her mouth from tube damge . I plan to sue this dr. My cat had no needle marks at all on her yet they claimed all these things had been given via injection, foolish my cats have no hair and every poke brusies and shows, the other kitten was in the shock they claimed her was suffering from constipation, and had eaten that afternoon, The shoot of glucose cased him to die it was to much for his little heart they should have put it on his gums. No fluids were given, no blood work no workup to see what was causing his belly to distend, nothing was given and he was not put into a warming oxygen chamber as he should have been. this vet I have read charges for items he does not do and this is fraud. AVOID AT ALL COSTS OR IT WILL COST YOU. Oh I spoke to the other vet who said that my kitten should have never died she had minimal fluid on her lungs, she was healthy and eating on her own by bottle. She was active and this was a travisty

On a Saturday morning, late Nov. 2023, after a few days of very loose stools, frequent need to…read morepoop, and eventually the stools becoming blackish, plus lethargic and not eating her food, my 15-year-old Miniature Poodle needed to see a vet. I called a few animal hospitals Saturday morning and everyone was booked until the following week. Oxford Animal Hospital had free time mid-Saturday afternoon and I was very relieved to bring her there. They took samples from all three orifices. I was told they'd do x-rays and send the samples for evaluation; the reports back Monday. The doctor took his time to explain the x-rays, nothing of concern showing up, but obviously she was fighting an infection. They gave her 3 injections; 2 antibiotics and something to help with her stomach. It was costly but that's the price one pays for veterinary care. Medications and very clear instructions were part of the treatment. She needed these for the next 4 and 7 days, plus a daily probiotic. The rest of that day she was a bit better, eating a little, and still lethargic. Next morning, she was better; appetite and energy improved. Not cured but certainly on the mend. The next few days there was improvement everyday and 10 days later she was her old self. On the following Monday I returned to the clinic for the sample results. She was dehydrated and had little stones in her bladder that likely caused the infection as she was passing these. The doctor showed me these very tiny stones. "They can be very hard to see on an x-ray, as they can be hiding behind other organs." I was well cared for as was my little sweetie and certainly a successful intervention. I would recommend the Oxford Animal Hospital. I was not in a situation to compare one hospital charges to another. For me they came thru when I needed excellent professional care. Thanks to all the staff and the 2 doctors who were very professional and aware of the emotional stress we animal owners feel when our pets are unwell.

Dr Karli and all the staff at Oxford Animal hospital are compassionate, kind and thoughtful…read more our 3 year old pomeranian was having issues with her leg and had been misdiagnoised one visit to Oxford Animal hospital we had a diagnosis along with a solid plan backed with research to surgically mend our dogs badly damaged knee cap we can't thank Dr Karli and his team enough for their care and attention to our pet Nikki and Pete

Our cat Willow, suddenly went from happy and energetic to suddenly very lethargic, vomiting with a…read moredisassociated stare. Apex Animal Hospital made time to see him immediately, without any emergency up-charges. Dr. Rana was incredibly compassionate and very thorough in his examination and found an obstruction in his small intestine. He made time to do the surgery within the hour and even took our boy to HIS PERSONAL HOME to monitor him over the New Years day holiday. The next day, Dr. Rana texted us a picture of our baby and told us he would be able to come home earlier than expected. What surprised us was he adjusted our final bill to reflect less hospital time. Truly,honest veterinarian Day after surgery and our ragdoll is purring up a storm and back to his usual self. Its incredible to think we almost lost him just a few days ago. I cant thank Dr. Rana and the staff at Apex Animal Hospital enough for their love and compassion for our Willow bear. We are forever grateful

Dr. Rana is the best veterinary surgeon I've ever been to. Our go-to vet for all our animals.read more

Dr Maan is great! He has done a lot for me and my cats over the years, and I'm grateful that he is…read moreso knowledgeable, even when other vets haven't been able to help he has figured it out. It's so hard to find a vet that can take you on short notice and he's wonderful to take us in anytime I call.

DO NOT GO HERE! Dr. Maan only looks at the animals for 0.2…read moreseconds before he somehow magically diagnoses them and gives owners a bunch of "options" and straight up gives insane prices and then suggests vaccines. OK? How can you give vaccines to an animal when you don't even know what's wrong with the animal. He's rude to clients and employees. Super hard to understand what he says because he mumbles his words, tells you one thing but expects you to somehow know ten things. He asks clients to help him restrain their pets, like excuse me how's that professional???? Most owners don't want to see their pets in pain or the animal struggles so that would cause conflict if the owner were to see their pets treatment as they are not accustomed to the vet environment. Super unprofessional and unorganized. He also cheaps out on equipment and a lot of the stuff that is necessary for an animal hospital so if he were to reject an animals surgery it is because he either doesn't know how to do it or he lacks the equipment because it's "too expensive" to buy the equipment, he doesn't do "complicated" surgeries and if he were he would call his son to do it. As for prescriptions that's supposed to be his job but he makes an assistant who worked there for less than a day do it with no instructions whatsoever. There's an animal hospital right down the street I'd suggest you go there as they will properly diagnose and examine your pet.