Carolina In Home Flooring offered a discount via my Costco membership for a carpet installation. I…read moream super happy I went with them! Everyone single person I encountered, beginning with their rep at Costco to Lonnie the in home-consultant to the main office and lastly the installers - all were great to work with. I love the carpet, the installers did great work (super polite and on time) and the price was right! A truly stellar customer service experience. Thank you all.

They did not follow the recommended industry installation guidelines when installing LVP in my…read moreoccupied home. Left my home a disaster covered in orange dust everywhere. Damaged furniture and left without informing us. We are concerned about our HVAC system and if the flooring was properly installed. Manager was extraordinarily angry, condescending and rude when he phoned me to discuss my request for remediation. If I could give the flooring back I would. Worst customer service experience of my life by far. I would caution you to do some research before working with Carolina in home flooring. I wish I had.

Burch Brothers Flooring replaced all the flooring in my townhome several years ago. They did such…read morean outstanding job that Burch was the natural choice when I needed to make a repair due to water damage from a dishwasher. It was a seamless process from the original conversation with Sarah, reviewing what needed to be repaired with Josh to the installation team. Burch Brothers is not only professional; it is a locally owned business that operates with integrity. I highly recommend Burch Brothers for your flooring needs.

Overall, we were extremely please by our floors and service provided! We absolutely love our new…read morefloors. The team was quick to give us a quote, had lots of samples in the office and overall great to work with. We got several quotes and this company was the most affordable - but we picked them because they were the only ones who were able to foresee a huge problem they would encounter while giving a quote. All other companies missed it. We did feel as though the job was very rushed, we were told 2 - 3 days and it was done in less than one day. Because of this, we felt as though there was quite a lot of nicks in our trim and they had to come back and make some other changes they forgot on the job. More communication AFTER the job would have been appreciated. We had to follow up about billing and the problems. There was no formal walk through or call from the office to see how we liked the floors. I understand the office was busy, but some acknowledgment of our communication would have put us more at ease. They did reimburse us a very small amount for the little damages.

I have had work done through Hughes Services since 2009. Billy installed laminate throughout my…read moremothers house, it still looks fantastic! He then installed laminated at my daughters town home 5 years ago, still great. He just finished my sons condo installing laminate throughout, the floors were not exactly level but he was able to have it turn out beautiful. Billy and his crew are on time, professional and do a great job. If you are wanting new floors, do not hesitate to call Hughes Services for a fair estimate, I highly recommend them!!

Billy and his crew did a great job on our laminate flooring job in Morrisville, NC. No gimmicks,…read morehassles, or problems at all. I cant say that for many other contractors. :-| I've put Billy's number in my phone and will defiantly call on him again in the future.

Very happy with the results! Great communication, helped me figure out what I needed, and was…read morepatient when there was a delay in part of the project tile I selected. End results look great, and Orlando was even willing to come by and do a touch-up to make sure I was 100% happy. Great customer service. Price was very reasonable. The whole thing was easy. Will come back again when I have future flooring needs!

Great communication, and amazing service + install. The floors look amazing and Orlando's team was…read moreable to have the products delivered, and installed in less than a week. They identified and matched the floors as well. They even removed the carpet and disposed of it, + helped me move some large furniture items. Great work, will 100% be using again!

Responded quickly to the request, they suggested a time, I let them know that didn't work- told…read morethem a new time for which they pushed that back a whole hour-causing us to rush to the house. I should have known it wasn't going to be good if scheduling couldn't be done properly. From there -the rep made inaccurate conclusions and only recommended LVP new floors throughout the entire house!!. the request was to get my hardwood floors repaired (minor repairs that I already got others to quote)! Stay clear of this place- they just want to upsell with plastic floors instead of making easy, minor repairs to good hardwood floors!

These guys were awesome to work with. They did a complete restoration of my aunts home. New…read morelaminate, bathroom and kitchen. I love the tub to shower conversion the best.

Horrible experience. Basically I was told the wrong sink size for my cabinet. I was also told my…read morestandard size 36 inch cabinet which had water damage on both the floor and wall could be repaired, the doors could be modified, it would be modified and the gaps would be filled in with would pieces. When I mentioned it would be less expensive to replace and my concern about mold. I asked for a refund of my deposit and was told corporate needed to approve it because he had been paid. I called corporate and this is a franchise and the franchise owner needs to issue the refund. I have filed with the better business bureau after receiving this voicemail. "Hey Molly this is Mark with kitchen tuneup hey I just got off the phone with my corporate folks just understand the new a a contractual agreements _ _⁠_⁠_⁠_⁠_⁠_⁠_ with our new um new owners and and I'm not shell the deposit is nonrefundable but you have they give you 90 days you know just in case you go decide you want to do it um you know however that that is up to my discretion how long that is so say yes LOL I'm gonna have to wait till August September whatever on we you know we can put you on the calendar um I think I'm gonna be able to find work next week I got somebody just today that's got a a a a couple... Next week that I may be able to possibly _⁠_⁠_⁠_ I really really you know I want to work with you so but I did have a phone that's why I want to call me I don't see why there's any reason you know you might want to get a new cabinet but you know with everything going on we can still paint your cabinets and do the cabinet in front of the front of the sink just the way it is today and then when you decide to get the new cabinet you know and if you want somebody else to install it fine if you want us to install it fine um and we can get the doors off of that new cabinet that you get and a week and then come out all agreed to come back out and repaint that and a take the doors back and repaint the box so that they all match in so give me a call to discuss and you know I know you're a little stressed out yesterday so um hopefully you know you were able to take a couple breaths after I left I can get on the want to I didn't want to frustrate you anymore so but when you get an opportunity give me a call but obviously a you know if you want to move for like I said let me know I need to know by today because I got a pick the doors up Thursday because I have a guy that comes out to me I have to let him know so please let me know the best number to reach me is on my cell phone The crazy thing about this is in my home he said I already got paid. I can't issue you a refund. I'll go to corporate for you and see what I can do. I called corporate after he left and was told he had to give me the deposit back. I just want my deposit back. I already had to cancel a plumber, an electrician, countertop installation and tile and paint. Please return my deposit and let me finish my project some where else.

I am so late on posting a review but better late than never right! I cannot say enough great things…read moreabout this company, I had scheduled a couple of estimates when we moved into our new home but what made me choose kitchen tune up was the fact that they were affordable and their salesman Tim was on time, very knowledgeable, great to talk with, and you can tell he was very confident in what they do. I love the fact that it's family owned cause I think it's great to support small business around our area. Mark, his son Blake and their family friend ( please forgive me I forgot his name!! :( ) were outstanding, they were always always always on time, very clean, very detail oriented, and were so patient and kind when my kids would ask them all these questions while they worked lol. The kitchen cabinets/ island turned out more amazing then I could have imagined. Thank you guys so much for doing such a wonderful job and making my dream kitchen for this house come to life

David and his team did a fantastic job remodeling our master shower…read more From the first time he came to give us an estimate until they left after finishing the job, the entire process was seamless, smooth, and very professional . They were priced very fairly and a great job and highly recommended to other people .

David Diaz remodeled our master bathroom. I cannot say enough good things to recommend him. He was…read moreon-time, on-budget with great attention to detail and high level of craftsmanship. David was extremely communicative about the timing and plans, so we always knew what would happen next and what we needed to do. His demo crew worked quickly and cleaned up very well. His craftsmanship was evident throughout. The corners line up. The grout lines are clean and consistent. The aesthetics are lovely, and the practical functionality of the bathroom is outstanding. He had to solve for a couple challenges, most notably that the new flooring was thicker and thus created a disparity with the entrance to the master closets in the bathroom and to the master bedroom. His solution was elegant and well done. My morning showers now feel like I'm at a spa. We love it! By the way he and his wife are lovely people and a pleasure to work with.

Fantastic flooring company! Easy to work with from start to finish. Understanding and…read moreknowledgeable. They give free estimates and their prices are excellent!

This review is for vinyl floor installation only. The vinyl floor this review is for was installed…read more~1 year ago for the previous homeowner. The initial installer made many flaws. Notably, the main seam in the kitchen is highly visible as the cut on the seam is very uneven (see attached photos). This was pointed out to me as poorly done by the 2nd repairman sent to my house on (6/19/21). Additionally, the vinyl tore at a corner near the stairs in my kitchen ~7 months after installation. The tear occurred as the wood layer the vinyl was attached to had a gap at the edge (see photo). The company sent a repairman to my house two times. The first time (6/9/21) a little glue was added to the tear by the initial installer. He was unwilling to do what was necessary to fix the tear according to the office representative I spoke with. The second time a patch was completed by a vinyl installer who doesn't regularly work for the company. The repairman leveled the wood layer below the vinyl before patching the vinyl. The patch is barely noticeable but would not be necessary if the floor had been professionally installed. The only way to correct the initial installation issues (i.e., the clearly visible main seam and poorly laid underlayment) would be to completely replace the flooring. Stay clear of this company if you need vinyl flooring. They will stand behind their work, but the initial installation work in my house was flawed beyond what is acceptable as professional floor installation. This review is one star because of the quality of the vinyl installation work completed in my house and the difficulty I received in having the company to appropriately repair the work, i.e. two different repairmen came to my house to complete a small patch repair. I received no offer to properly reinstall the vinyl in my kitchen until I posted this review despite multiple phone conversations and text messages describing the issues. This review does not address the quality of their flooring products or other flooring installations beyond vinyl.