Arrived on time Were professional and started working immediately. No time wasted Excellent installation; we are so pleased No mess and left the place in its original condition; Left is so neat and tidy No damages anywhere whatsoever Finished the job well within time - in just one day (we were told it could take up to 2 days) Quality of work is outstanding; Well worth the money! The entire team coordinated the work so well - starting from doing an assessment to dropping off the material to completing the job - it was so seamless. They are so proficient and provided excellent service. A pleasure dealing with them. They are top notch! So proud they are local . Thank you for a job well done and making our family room and 2 master closets look great!! read more

Highly recommend A1 Floors. We had an old stair runner that was fraying, and needed to be replaced. We chose a high quality carpet to through the samples A1 provided, paid a deposit, and within a week they removed the old carpet, and had the new carpet installed professionally. read more

A1 Floors - Carpet on stairs - Flooring Near Me - Raleigh, North Carolina

I know this is a family run business which is why I hate to write a bad review. The owners were very friendly and knowledgeable. The person who came out babbled for half an hour before he got to measuring. We want to have almost our whole house redone, about 2400 sq ft., so a large project. He didn't have a sample we specifically requested be brought to the appointment. That was the first strike. After I received the quote, I emailed twice asking for additional quotes as we chose a different carpet. No response for 3 days. That is not acceptable. They lost our business. How could we trust the rest of the process after the bad start? We did decide on Mohawk products for both carpet and laminate flooring so they had the opportunity to install flooring for most of our house. We went with another family owned business. read more

They are the best. Very responsible and fast. They explain me very well the options and recommend me the best based in my need. The installation was fast and with quality. Quality and great price!!!!​ read more

Great quality, beautiful finish, and personable communications. Cost is dooable and understates the value of the job. read more

A1 Floors - Flooring Near Me - Raleigh, North Carolina

We just had A1 floors install LVP flooring on 3 rooms in our house. I would highly recommend them. The whole process was smooth , timely, and well done. From Mike , the salesman , who had an honest conversation about what options we had , and what would work best , to the office handling install timelines , to Elmer and his crew doing a fabulous install...all was great !!!! As I said ....the install crew were neat, clean and efficient! I will definitely look to them for future projects! read more

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As soon as I contacted A1 they called in 24 hrs. to come show me samples & give me an estimate. Their prices were very reasonable & there wasn't any pressure to buy anything. I'm very happy I contacted them & we love our new floor! read more

we are very happy with our carpet installation from A1 floors. The on time and the job was done quickly and efficiently a great price on a great read more

Great service, we met with Kate who came out to give us an estimate and we liked what we saw from the beginning. Our floors were not in bad shape but needed a darker tone to somewhat match the LVP we had installed in a recent renovation. The only negative I would have is on us. We had painted the baseboards and shoe molding prior to getting the floors done and the removal and replacement of the shoe molding will cause us to have to repaint. Overall for the value we are very happy One service had a lower quote but three were much higher (1000). It would have cost about 6-7000 to get these covered with matching LVP This job was less than half that quote. We love our renewed floors and look forward to many years of use. read more

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A1 Floors helped us transform a permanent affordable housing unit owned by Families Together. Kevin and Heather were incredibly generous with their time and knowledge, helping us install brand new carpet and vinyl flooring to replace what had been badly damaged. They were communicative about the process, what we needed to do to prepare, and worked with us on figuring out the timing around a number of moving parts. Families Together is so grateful for their support. Highly recommend to anyone in the Raleigh area!! read more

After having re-read this response I am still angered. I am not sure if "bed-bound" mother was understood. We literally have to transport her with a lift, handicap wheelchair and special van. It was NOT easy coordinating an entire household with a paralyzed family member in a hotel room no less. And "offered to repair" at no cost?!? It should have been done correctly the first time. The manager with whom I spoke stated that he did not wish to speak with me as " I have been speaking with your husband". Regardless, every day is a constant reminder of the crummy job done on these floors. I paid for the installation of wood, that much is correct. Other than that, well... read more

A1 Floors - Sanding marks - Flooring Near Me - Raleigh, North Carolina

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Went by the reviews to work with A1 and they were wonderful! Quick service, super nice guy who did the initial estimate and home visit, and our floors are beautiful. We had hideous carpet and could not be happier with our new floors. read more

A1 Floors - a living room with a blue couch and coffee table - Flooring Near Me - Raleigh, North Carolina

This is top notch service. There were 3 key things that struck me about this company and gave me a great impression. 1. The representative came to my home during the winter storm even when other businesses were shut down and roads were icy. 2. Kevin, the owner, gave me a full rundown and timeline of the work to be down. 3. They notice a product which was slightly defective, although not a big deal. They brought it to my attention and we agreed to order new shipment with no issues. The overall impression is that A1 Floors isn't just a business to do floor projects and make money, but family-owned entity willing to go the extra mile to satisfy their customers with excellent service and quality products. read more

I had such a great experience with this company! They arrived at my house to give me a quote, ordered the materials and completed the job within a few weeks. They were able to replace the flooring on my first floor in only 10 hours. I love the new floors and I couldn't recommend A1 floors enough. read more

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I want to recommend that if you need carpet or hardwood flooring for your home you need look no further. Chris, the sales rep, was punctual, and most professional. He helped me choose the best carpet for my home with two cats, and explained my hardwood flooring options. There was no pressure, just a promise that I would get the best price and the best service. I got that and more. There were plenty of colors available to chose from for LVP and carpeting. Their cost estimate beat the other two I received hands down, and the quality of the work leaves me proud to have selected them. I initially had my hallway parquet replaced with luxury vinyl plank, and my living room carpeted with a pie the cats could not claw and damage. After having some subflooring repairs done, they returned and completed installation of luxury vinyl plank in my dining room ad kitchen. Pictures are included so you can see why you should give them a call. Tell them I sent you. read more

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The entire process with A1 floors was positive. All of our questions were answered with the initial meeting and the crew did an exceptional job. Our floors look amazing and the workers were so professional including with clean-up. We highly recommend this family owned company. All aspects of our job were completed with a high degree of concern and professionalism. read more

A1 Floors did a fantastic job on my flooring. Just so pleased with how my new floors look!!!

The floors are finished and are looking amazing. I didn't take as many post pictures as I would have liked but including what I can here. A1 is responsive and has great post service customer care as well. I feel confident that if anything does pop up they will provide a quick response and help. We are in love with our floors. Thank you A1 read more

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Did not complete the job due to not ensuring the correct type of outlet in advance. We arranged to be away for a week, spent a lot of time moving everything, so very disappointed to not have the work done. They refunded the deposit (thus the 2 stars rather than 1) but were not particularly apologetic about their mistake, and did not offer any sort of recompense. read more

A1 floors was very professional and gave a very fair price! I wanted to add a carpet runner to my stairs for safety and decor and it turned out fabulous. I also requested to have extra carpet on hand to use for the landing of the stairs just in case and they accommodated my request no problem. Would definitely recommend! read more

A1 Floors - Our stairs with runner carpet. - Flooring Near Me - Raleigh, North Carolina

We needed flooring in our sunroom. Chris brought samples to our home and explained our options. Their choices fit our needs and the crew was available to install within the week. The price quoted was within our budget so we ordered and scheduled the installation. The day of install the crew was prompt and efficient. The supervisor Robert stopped by to resolve an unexpected issue and the job was completed. We are extremely happy with our new floor. Such an improvement over the concrete patio read more

Short version: staff was nice but the job was a mess and we are having to have our entireeeeee house redone. Longer version: We were so excited to use this company bc of the great reviews. The owner is super sweet and was helpful when flooring was backed up and made it work so everything could be delivered on time. That said, our floors are a mess. The planks are coming up after 3 months of use, the carpet is honestly our worst case scenario. Much like the planks, areas are already coming up. It's coloring and length are not at all what we wanted. We were re-doing our house from another state and it was pulling teeth to get any samples sent to us, even when we offered to order them direct from the flooring company site we just needed to know which ones to order based on availability. We were assured it would be the lightest color available and the length would short. It's not at all. It's a grey beige and very long and shaggy to the point that cheapens the look of our entire house. We had to turn down offers to have the house photographed bc the floors are honestly that much of a problem in comparison to the rest of the house. It's so upsetting bc there were a lot of other errors along the way working with this company but we stuck with them bc of how kind they were and other reviews seemed great. I thought all of the stress, follow up and coordination on our end would pay off. It didn't and we are paying a BIG price. I love all of the vendors we used and their amazing work with the exception of this one, unfortunately. Flooring is such a big part of the house, I wish we went somewhere that took as much pride in their work and word as do our house. read more

We hired A1 Floors to replace our old carpet and laminate throughout our entire townhouse. We got 3 estimates and A1 Floors was average in terms of price. We felt very comfortable with what they offered and they just seemed like the most trustworthy and reputable. They also had great reviews. We made the best decision. They did amazing work in 1 day - moved our furniture, pulled out and hauled away our carpet/laminate, and installed the new floors! We worked with John, Robert and a team of 4 installers. We couldn't be happier so far. I would highly recommend A1 floors, they're the best! read more

I recently purchased a new home and requested an appointment to discuss flooring options and get a few quotes. Communicated that we'd definitely replace flooring on our 3rd floor and depending on the cost 2nd floor and stairwell - this was not a small job. The representative they sent was 4 hours late for our appointment. We were not notified but we called the office (30 minutes after the scheduled appointment). When he finally arrived, he was rude and unprofessional. We were presented few flooring options and then accused of "wasting his time". He promised quotes in the next two days, but it's been a week and we've heard nothing. I saw all the great reviews before I reached out, so I'm guessing this isn't the norm for A1. Riterug is coming next week to do the work we requested these quotes for. So far they've been great to work with! I'll post a review to their page once the work is completed. read more

I had my floors done by A1. They were very professional from start to finish. Their prices are extremely reasonable and the two men that came to do my floors were very professional and very quick and cleaned up everything. It was a great experience and if I need floors done in my house again I would definitely use A1 floors! read more

A1 Floors - a view of the kitchen from the living room - Flooring Near Me - Raleigh, North Carolina

I'm a local realtor and property manager here in the Triangle and am always looking for reliable vendors! A1 Floors will definitely be added to my preferred vendor list for my clients' flooring needs as they are not only responsive but knowledgeable and friendly. They bring in samples of different flooring and patiently explains to you the quality, pros and cons of each of them. I am confident referring them to all my clients and friends... tell them Janet sent you! :) read more

A1 Floors was a joy to work with. I was merely inquiring to get a job completed by May but the pricing was great and the Spring cleaning special Sealed the deal. They scheduled and in less than a day the work was done no mess. The workers were non invasive and efficient. So much that 2 of my neighbors inquired for their own homes! read more

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I cannot say enough great things about this company! The process from the quoting all the way to the installation was seamless. From our awesome salesman, John Collins to the 5 man installation team I had , we're professional, knowledgeable and completely capable of completing an entire 1st floor in 1 day. I would HIGHLY recommend this company for all your flooring needs! read more

Absolutely amazing from the planning stage to the installation!!! They are top notch in my book!!!

We had our new kitchen and bathroom LVP floors supplied and installed by A1 Floors and they look fabulous. The quoting and installation process went smoothly with no pressure or up-selling. Reasonably priced and the installers were thorough and paid a lot of attention to detail. We were hesitant because our last floor installation with another company did not go so well but A1 Floors knocked it out of the park! We would definitely use them again for future work and would highly recommend you check them out when looking to replace your old floors. read more

I would definitely recommend this company. We needed our floors redone upstairs to LVP because the animals kept peeing on the carpet. The sales representative Chris was extremely helpful in helping me figure out what to get done. I had other companies come and give me estimates, but A1 was very different. When Chris came, I knew that I would be in good hands and that I would be working with a company that really cared about their customers satisfaction. The customer service was great, they were always there to answer my questions and I went back-and-forth a few times with indecisiveness and they were patient and never got frustrated with me! I just needed a few weeks to just pull the trigger and decide to spend $10,000 on my upstairs and it was totally worth it! Chris was extremely responsive. They completed the project in only one day for my upstairs four bedroom house! I did have a couple of questions after the installation and the manager Mr. Robert was so kind and patient and addressed them, that I was so impressed with their customer service. I will definitely use them again and have already recommended them to others. I am very picky and not the most easy person to work with and I am a small business owner myself, and I will say that this company really does make sure that their customers are happy. I feel good about writing this honest review. Jessica Astrof read more

When hiring a contractor I look for a few different things; 1. I want quality product 2. I want excellent service 3. I want on-time reliable delivery 4. And I personally prefer to support local. Because I own a small business myself, my expectations are high, and that adds a few extra layers of requirements when vetting businesses: 1. I like companies that are family-owned and community-centered. 2. I want to make sure employees are treated fairly and enjoy the work environment. 3. Most importantly I want to patronize businesses that give back! Kevin with A1 Floors checks EVERY single box! He is a joy to work with and his staff is incredibly polite, knowledgeable, and prompt. When I met the workers I asked questions only to receive praise for how well Kevin treats them. Kevin gives back with an open heart, and that is how I met him! I will always support businesses that invest back in the community that makes them successful. We reached out to Kevin when we needed desperate help at a local organization and his disposition and willingness to help makes me a loyal-for-life type of customer and I couldn't recommend him and the quality of his work enough! read more

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Dylan was responsive to my initial contact and came right out and worked up a quote to replace carpeted areas with hardwoods. Once I signed the contract, Kevin and their team of professional installers kept things moving right on schedule. They made my home look new again. Quality work from quality folks! I'll definitely be using them for my next project and recommend that you do too! Laura Payne North Raleigh read more

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Great work!! I feel like they clearly listened to what I wanted; quoted me a price and kept it; delivered my flooring and installed in one day!! I'm extremely satisfied with the results and will definitely use them again. read more

A1 Floors - New flooring!! - Flooring Near Me - Raleigh, North Carolina

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Excellent job from sales consultant, installers to post sales service. I love LVP in common areas, new carpet in bedrooms, and new tiles in bathrooms. Install in 1 day! read more

A1 Floors - Kitchen through family room - Flooring Near Me - Raleigh, North Carolina

They did and amazing job and kept us informed all the way up to the day they came to install the carpet. The crew was fantastic and courteous. No issues with the carpet, no dings in the walls or furniture when they moved it then moved it back into place. 100% recommend A-1 for your next carpet job! read more

I was ready to replace the original carpet in my house and called a few flooring companies for quotes. The first company to come to my house provided me with a quote but didn't bring samples or provide the estimates I requested. Kate from A-1 came out with samples and was very professional and highly knowledgeable. I chose to go with A1, their price was better than the other company, and the installation went smoothly. Their crew worked diligently to get the job done in a timely fashion. The floors turned out beautiful. Overall I am very pleased with their work. I will definitely refer them to my clients and friends. read more

Just got a new dining and living room floors from A1! It was a great experience from start to finish. Consultation was thorough with lots of samples. Tommy was very knowledgeable about all the products. The work was completed in about 6 hours and the results are gorgeous. The crew was diligent took great care with cleaning up and putting the furniture back in place. Everyone involved were Covid-19 conscious. Great experience all around. Contact A1 for any flooring needs! A good friend of mine already has contacted & had her floors also done and is pleased with the outcome . read more

A1 Floors - New flooring - Flooring Near Me - Raleigh, North Carolina

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We were very happy with our floor installation by A1 Floors. The sales professional came to our house to give us a quote. They removed carpet from our 3rd floor playroom and installed LVP. They were willing and able to also install a sound-proofing material under the floors that my husband purchased elsewhere. Installation was on time and the crew cleaned up completely. The floors look great! We would definitely call them again. read more

**** JUNE 2, 2020 UPDATE AND RESPONSE TO KEVIN'S REMARKS** Our initial review was intended to be cordial, direct, and honest. The response provided by Kevin shows what kind of "owner/sales manager he is." Since he decided to disclose some personal information regarding the costs and size of the project, we feel it necessary to make another response. The fact he felt it was necessary to go there and disclose numbers was absolutely unnecessary and despicable. There are several phrases throughout Kevin's response to try to make him seem like despite his careless mistakes, that A1 is in the right. Kevin said," Sometimes we look at things from a different perspective. I suspect that may be a lot of what happened in this case." Correct, our perspective lens is honesty and integrity. Your lens is carelessness, unprofessionalism, and money driven. In our review, we fully acknowledged we were offered compensation for the damage done with Kevin cashing our check prematurely. It wasn't $500 though, it was $200. In regards to the particle flooring, we had no idea this was a thing. My wife and I are young professionals, first time home buyers, and have advanced degrees in the mental health field. We are admittedly naive when it comes to floor installation. Did Kevin pick up on that? Probably. We acknowledged both times in our review that it was offered we could walk from the project risk free. Not sure why Kevin felt the need to mention that again. I reiterate we wanted to stay with somebody local, you're welcome for the business, Kevin. In regards to the $1500 "discount" on the subflooring, the term discount is misleading. The way Kevin spins it is that A1 is some noble company offering discounts. This reduction in price was because Kevin wanted us to stay with A1 and decided A1 wouldn't make a profit off the installation of subflooring. The $1500 was the profit A1 would have made. Kevin made us aware of that several times. Interestingly enough, if Kevin was thorough from the beginning, he would've checked the subflooring. A1 actually would've made a profit. Finally, the most debated part of our conversations, was the furniture. Here is Kevin's quote: "Sometimes the existing condition of items just aren't made to be moved" Kevin is implying our furniture was already in poor condition, which it wasn't. This passive attempt to try and show us, the customers, held some responsibility for the damages done is absolutely pathetic. IF somebody chooses to hire A1 in the future (which we highly do not recommend), make sure your furniture is in pristine condition! Our furniture was pristine, your men are just reckless and careless. Kevin said, "Finally you requested another $500 refund. We agreed and settled on $400. In total you received reductions/refunds of $2,520 on a job of $12,985. That's almost 20%." The term 'refund' is misleading and you know it. It was compensation for damages done. It was MUCH MUCH lower than we thought was fair. The total project was also more than $12,985 (this is pre-tax figure). The $12,985 was the original quote PRIOR to the addition to subflooring. We paid the $3,000 for the subflooring. The $1,500 "discount" was the profit A1 would've made. Each time we addressed our concerns to Kevin, he always brought up money. It was like, "Well, if we resolve this quickly monetarily, it will go away." First and foremost, we wanted him to acknowledge the damages done and the carelessness of the crew. He NEVER acknowledged or apologized for his men DRINKING BEER on the job. In the end, it did have to come down to money. We felt we settled for a much lower cost that A1 benefited from. Attached are just a few photos of damages done and leftover material left in our home. read more

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