They sent sub-contractors with very little talent or knowledge. The entire job was a mess.read more

We needed our kitchen floor replaced because the wood laminate had some water damage. After getting…read morea quote from a local competitor, we decided on Floor Masters because they were cheaper after including a Duke 10% discount that Marcus alerted us to. We appreciated the promptness of measuring our kitchen and providing a quote. Unfortunately, after paying the first half as a down payment, there were delays in the shipment of materials that pushed the installment back 11 days. We felt that Marcus' communication during this time could have been better, particularly since it left us without a stove for over 2 weeks. The final product (pictured below) looked good overall, but we were disappointed in a couple of the decisions with quarter rounds that looked funky. Marcus did get someone out to fix it within 24 hours. The final charge wasn't what he initially quoted, but that was remedied with a few emails. Overall, Marcus' communication was not what we were hoping for, and we likely won't be going back to Floor Masters.

I need an estimate for kitchen floor. I was seeing who could do this for me. I don't have any…read moresamples or anything. I hope also that you have a payment and free insulation

Yoga studio of my dreams!…read more Leo is an incredible craftsman with an eye for detail and patience for high maintenance customers like myself. He made my dreams come true by installing the most gorgeous hardwood floor I could imagine. Once I realized that quarantine isn't ending anytime soon, I decided to use all of the money that I am no longer spending at bars to turn my awkward, carpeted dining room (which I didn't actually use) into a dreamy yoga space. I had a vision for what I wanted, but I didn't know where to start when selecting the specific wood and stain. Leo walked me through the various types of wood and offered insight into which one would go best with the character of the house. When I asked Leo to bring over stain samples, he didn't just bring over pieces of wood- he sanded a portion of the laid floor and applied five different stains so that I could figure out which one matched my vision (and the walls). This was above and beyond, but it was what I needed to figure out the perfect light stain for the room. Throughout the process, I appreciated Leo's communication and professionalism. He communicated clearly, completed the job promptly, and kept things covid-friendly. I highly recommend Leo's Wood Floors!

After the floor was put in I had a knot in one of the floor boards and it splintered over 6 1/2…read moreyears. So, I called Roberta the owner about my problem and he told me he would get someone on it and that it would be about $200 or $300 when he had a chance. 2 or 3 weeks go by with phone tag and no one showing up. I took off for a 4 day stay in the mountains to help someone out from hurricane Helene. When I got back more promises and still no one showed up. So, I called around and got a hold of Maurice a guy that did floor repairs for other businesses that put floors in. Maurice stated that his standard price for repairs was $300, he took longer than expected and the pieces that had saved for this issue had swollen so they did not fit and Maurice had to modify and return to repair it. Maurice mentioned that Roberta's crew did a good job on the floor installation, but that I paid too much for my floor. Going prices was $7 a square ft. in 2018 not $11. a square ft. I tend to barter with car sellers and roofers, now I will barter with everyone. So, in short if you have a problem with your flooring, Roberta owner of Tri Point Flooring will have you hanging. If I live here long enough to refinish the flooring guess who I will not call?

As of 3-2-2025 Horrible Experience!!! Sloppy and negligent-…read moreOwner (Mr. Roberto Rivera) admitted that a contaminated applicator messed up hardwood finish in EVERY room. We will need to refinish the entire 1st floor all over again!!! *Caution: After the problems became evident, I asked Mr. R. for a copy of the 1-year warranty. We paid for it and yet he REFUSED to provide it! Then came a disturbing e-mail from Mr. R in which he asked me to remove my online reviews of his company in exchange for providing the warranty info. He said, "...remove all online reviews" in exchange for "giv[ing] [me] detailed warranty info, ...". I wonder if this warranty even exists. In the future I'll always ask for the warranty UPFRONT. ALERT- Tri Point's Approach to Summarizing Google Reviews Tri Point just unveiled a new "corrected" summary of their Google Reviews after my "1 Star" posting in which I noted they reported NONE of the 9 "1 Star" reviews (see attached screen shot). What's new? 1) Overall score adjusted downward from 4.9 to 4.8 Stars and 2) "1 Star" reviews have magically appeared while "3 Star" reviews have now disappeared from their bar graph. Interestingly, their summary of detailed reviews excludes all but 1 of 9 "1 Star" and all reviews below "5 Star", i.e., 14 "4" and 2 "3" Star. I would NEVER have hired Tri Point had I known of this deceptive practice. I'm smarter now and won't so easily in the future allow the wool to be pulled over my eyes. I ask Mr. R. to reach out and correct mistakes I may have inadvertently made in this Alert. 1. Tri Point Failed to Keep Their Promise to Refinish in 4 Days. Crew's negligence caused weird staining on floors. Mr. Rivera said floors need to be fully refinished again. But we expected the first refinishing would provide a " .flawless execution that meets & exceeds [our] expectations" as stated on Tri Point's website. 2. Mr. Rivera's Opinion of Quality of His Crew's Work His on-line reply to this review states "...the floor did not represent our usual quality of work". During his visit (see photos) he said: "All very weird"; "Very, very embarrassed"; "Something happened during application"; "...applicator was a bad applicator"; "The applicator in the van got contaminated...cross contamination"; "These are lap marks"; "...A huge inconvenience [for] you"; "I know this is overwhelming"; "I couldn't accept this". Mr. R did not perform a final inspection of the refinishing, and it seems neither did a crew member. 3. Mr. R's "solution" Refinish the entire 1st floor for a 2nd time. 4. Impact of a 2nd Refinishing on Homeowners We work from our home offices and cannot close our business for 2 consecutive weeks. Moreover, a 2nd refinishing would require a repeat of the entire process, e.g., close business for a week, pack up 1st floor belongings, place all furniture in storage, disconnect washer/driver/refrigerator, move to temporary housing for a week, clean dust (e.g., walls, windows, cabinet doors and drawers, floors), and move back in. 5. Mr. R's Refusal to Engage in Direct Communication Following my Yelp review Mr. R. posted it's important to have direct dialogue with folks. Yet, he has refused all my requests for such a dialogue & conveyed this by e-mail- "...No further communication is needed." 6. Failure to Disclose All Costs for Refinishing We were not told that following replacement of shoe molding (aka 1/4 round) there would be a visible unpainted gap along all 1st floor baseboards. Mr. R. later acknowledged he knew this problem would arise and we had to sort this out for ourselves. 7. BBB Rating Had I checked I would have discovered a B- rating and that would have been a deal breaker for me. (https://www.bbb.org/us/nc/cary/profile/hardwood-floor-contractors/tri-point-flooring-0593-90189303/more-info#reasons-for-rating). Current rating has dipped to D+ as a result of my complaint that BBB describes as "Not Resolved". 8. Is Mr. Rivera In Unilateral Breach of Contract? I'm not an attorney so I can't answer this question. But Final Invoice balance = $0 and is marked "Paid". While we've met our obligation, Mr. R refuses to provide a copy of the 1 Year Warranty so that we may understand options for mitigating floor failures during this period.

We are very happy with the tile installation by S-Tile in our two-bathroom remodel project. When we…read moredecided on the tile we wanted, the big box store sent out their measurement person who had never installed floor tile in his life. I had questions about where cut the 4" waste pipe so that it laid flush on the floor and how to trim around the tub and vanity. He simply told me, "Not my job". After two measurements, and numerous calls to the company, we decided to find another installation company. That's when we found S-Tile on Yelp. Nimsy was very professional and knowledgeable with the installation process. She offered to send an installer out to measure the next day. They sent not just an installer to measure; they sent the person who would do the installation. Alex was great. Not only did he answer all my questions but also told me he would help to ensure the waste pipe was cut to the correct height. He made the measurements on a Thursday, and I got the quote that day. And S-Tile's quote was half of the big box installation. Alex started installing the tile on the following Monday and completed it on Wednesday. The toilet flange sat flush to the floor with Alex's help determining where it needed to be cut. The finish around the tub and vanity are exactly as I asked that it be left for my trim work. We could not be happier with our new tile installation as performed by S-Tile. I would recommend them to anyone wanting an easy process and professional installation. I've added photo and will put up more once the project is complete. Thank's S-Tile!

They work very fast and they do a great job! Fair prices and are very careful.With your home.? I…read morehighly recommend them for any flooring needs.?

Metcalf Painting and Flooring recently painted the exterior of our house. Steven accessed the…read moreproject initially and was involved every step of the way. Steven suggested the best quality paint and finishes and his proposal listed all work to be performed in detail and was priced reasonably. Steven and his team Israel and Carlos were extremely flexible, dependable, professional and they did a fantastic job. Our home looks beautiful and we are so happy that we used them!

Only painters I use. They just finished our house exterior for the third time, and, as usual, I am…read moredelighted with the result, the process and the diligent attitude. The average time between each job is approximately 9 years. Three different paint crews but the same high-quality work. The common factor is Steve. Not sure if the price is high or low compared to the other painters since I do not get competitive quotes, but it seemed fair.

My husband and I absolutely loved our experience with JD floor! We initially popped up in their…read moreshowroom to take a look at flooring options. We picked styles we liked and the team worked with us to get a flooring that fit within our budget. They provided options for us to look at that we may not have seen otherwise and even price matched, which we really appreciated. From purchasing to receiving the flooring material, it was extremely smooth. Throughout the process they were very communicative and kept us updated at every step. We did have a lot of questions since we were not familiar with what was needed and they expertly answered all our questions! We would definitely recommend them!

These folks are absolute PROs! I'm a carpet-hater, and…read morewanted the 2nd floor to mirror my 1st floor. JD matched my flooring and installed flawlessly. From ordering process through installation and follow up, I'm seriously impressed; pricing was quite good as well. Don't hesitate to give them your business too!

So I've had to replace my hardwood floors 3 times in my life and each time, I must admit, it was a…read moretruly difficult challenge for me economically and personally. You have to understand, that for a guy like me, it ain't easy finding a place you trust, then finding the right floors that match your house decor, then finding it at the right price. All of these things become obstacles that you need to overcome in order to find the perfect flooring. Luckily for me, I was fortunate to be recommended Brentwood flooring by my friend and contractor. I went in and spoke to Wes and he directed me to find a number of possible hardwood floor options that were beautiful, that fit my home decor and also fit my budget! So happy! And I was lucky to also find out that they currently are offering 18 months with zero percent financing which will allow me to pay off the floors monthly! I could not be happier! I am recommending to all of my 10,000 friends on yelp, Twitter, Facebook LinkedIn and Instagram to go here first if you need any help with your carpet or hardwood flooring needs!

I had an OUTSTANDING experience with Brentwood Carpets in Cary, NC. I worked with Wes Newsome…read more Wes was responsive by phone and email- always in a timely manner. It was great to have a reliable point person through the entire process. Brentwood called me the day before the installation to confirm, which I appreciated. Installation team showed up the following morning on time. The team consisted of three men- all courteous, experienced, and hard-working. 1650 sq ft of carpet including two staircases, old removed and new installed all in one day. They worked for nearly 12 hours! But I never saw them rush; they took great care in their work. They cleaned up (inside and outside) and vacuumed completely before leaving. I'm so glad we did not go the big box store route. For my wife and me, having Wes as our point person and knowing a high-quality install team would be doing the work were invaluable.

I hired Greg to renovate a half bath that had a toilet that leaked, damaging the sub floor and…read morehardwoods in the hall. The first red flag was Greg's cartoonish quote for work. Greg is a smooth talker and made it seem like it would all be good. He said payment would be due upon completion although there was no mention of this in the "contract." Turns out "Remove vanity and install custom vanity" means ripping out the large existing vanity, sink, and huge mirror and then popping down the pedestal sink THAT I BOUGHT. Period. Red flag #2: When I asked Greg about the massive drywall damage, he said "Is it in the contract?" The agreement does say he does not cover drywall repair, but this was literally left in a demo state. On Day 2, while the entire floor was ripped up with the crawlspace exposed, Greg asked me for a check. I said I planned to pay him with a credit card and it would take me a few days to move money around to give him the equivalent of cash. Day 3 he walked off the job claiming non-payment. After I calmly explained that I could not be in non-payment because no payment was due, Greg came back the next day like nothing happened... All of the insulations under the half bath was wet so it had to go. Greg did not want anything to do with replacing it. I went out and bought insulation and installed it myself. Either Greg or his plumber, Drew, cracked the first sink basin during install. Luckily Home Depot replaced it with no questions and Drew came back and installed the new one. Drew was actually great. I did all of the leg work for the return, so don't expect Greg to actually stand by his work or take responsibility for mistakes. Greg made it clear he does not do hardwood floor repair and I was fine with that. Turns out, my hardwood flooring guy discovered that there was a strange strip of plywood sub floor installed to fill a gap that was not actually supported. We found out why when he pulled it up. See photos. Don't expect structural repairs to actually connect to other structural members. Don't expect your tile OR subfloor to be level or flat. Don't expect a professional job.

I was looking for someone to remodel my small bathroom. The bathroom had a 1980's fiberglass…read moretub/shower combo and vinyl floors. I wanted a tiled shower and floor. I contacted NHRC and Greg came out the next day for a consultation. He quoted me a price that I thought was very good for the entire bathroom remodel. Greg and his other worker were very efficient and even though we ran into a few issues (old plumbing and uneven walls), Greg was able to troubleshoot the issues and did a fantastic job with this renovation. As you can see from the photos, the bathroom turned out beautifully! I'm very happy with the results. Greg did such a great job. I will be contacting him for future renovations. I highly recommend NHRC and Greg's remodeling services!