Been going there for years and years! Always pleasant and friendly service. My go-to notary service.read more

Yesterday I encountered the WORST customer service experience at A1 Mail in Mission Viejo. On…read moreWednesday I need to ship a very important item to my son who has moved out of state. I went to A1 mail to see what the best/quickest options were to get it to him by the weekend. A nice woman helped me and showed me all the options and we agreed on a FedEx option that would arrive on Friday. Late yesterday (Friday) I pulled up the tracking information expecting to see item delivered or out for delivery but the tracking showed the item had not moved from Mission Viejo and was showing "shipment information sent to Fedex" and "we''ll add a delivery date as soon as we get your package". I immediately called A1 mail to see what happened. I explained what happened and the young man who answered the phone abruptly said "yes, it shipped" without even asking for any information from me. I asked him how he knew since he hadn't asked for a tracking number, my name or any details. He then told me that "Fedex picks everything up every day" and that it was gone. I asked him to at least take my tracking info and look up the item which he did (hesitantly). After seeing what I was seeing that the package had not moved, he explained that Fedex takes "2-3 days" to update their website. I explained to him that I was "stressed out" because this was a bank card and my son needed it for his rent this weekend. He asked if the card had been activated and when I said it had not in a very snarky/sarcastic tone he said "if it hasn't been activitated then why are you stressed out". Not liking his attitude, I asked to speak with the woman who helped me or a manager. He said describe the woman who helped you. I gave him some specifics and he said we have two women who work here that look like that. I could hear another worker in the background and I again asked to speak with her or a manager and he told me he was a manager and had been there longer than anyone. Since I could see he wasn't going to help me any further I decided to drive over to see if I could speak to someone who wanted to help me figure out what happened. When I got to the store I asked the man if I could speak to the woman (her name waqs Diana) who had helped me ship the item. She came out and we pulled up the tracking info which CLEARLY showed the item had not shipped. They both tried to convince me that Fedex had not updated their system. I have experience with Fedex and I could CLEARLY see that the item had never moved from A1 Mail. They were of absolutelty no help at all, so I went out to my car and did a customer service chat with Fedex customer support. They told me unequivacably that Fedex never received my item. I went back into A1 and showed them the reponse from Fedex. They still argued with me that the item had shipped and that Fedex just had not updated their system. They said their Fedex driver would be there in a half hour and they would discuss with him and call me back. I went home and called this time called Fedex and spoke with a representative and they too told me the item was never received and there was no way their system just wasn't showing an update. I received a call back from Diana shortly before they were closing for the evening and she said their "regular" Fedex driver did not come. Diana said I could call his supervisor on Monday and see if I could get an answer as to what happened. I told her I had just gotten off the phone with Fedex and they confirmed the item had never been picked up. Her response was "and you beleive them over us". I told her this whole situation was unacceptable and that I wanted a refund for my shipping fees ($22). She said she couldn't do that and I will have to come back in on Monday when the owner is there. This was a total inconvenience for my son who doesn't have his bank card. The two people who work at A1 seemed to be blaming me for everything and not wanting 1) do their job, 2) assist with a problem for the service I paid for and 3) were completely rude and unapologetic about the fact that they lost my item. I have used A1 mail for over a decade but after this experience I will never use them again and will definitely be sharing what happened to me with anyone who asks for a recommendation for a local mailing establishment.

Prompt and excellent service. Wonderful price points. Will definitely reach out again if need…read morearises for notarization

Carol is an amazing human being. She was caring, understanding and super helpful. Don't look…read moreanywhere else for a notary, she is the best!

Easy and quick for fingerprints! Highly recommend for anyone who needs a quick serviceread more

They are not as experience as they tell you over a call. As a company advertising as one the…read moreleading passport photo requirement, we ended up in LA with wrong photos for our EU passport. We paid for 2 sets of photos for almost $60 that had to be tossed out.

Very professional handled all my notary needs definitely showed up on time and make sure…read moreeverything is complete before she left. Very thorough. I would definitely recommend Lisa!

I called lisa and she was able to show up at our house that same day and get signatures done for…read moreus! she is extremely professional and shows up on time ! i highly recommend her for any services she provides!

Asked for my address twice after I've already given it. We had a scheduled time of 11am and she…read morenever showed. I tried contacting them several times but no response. Very unprofessional. Don't waste your time.

Veronica was super nice and thorough, showed up early and knew what we needed to have to get our…read morelegal situation handled. She's moving to the 909, so if u are out there, hit her up!

I personally started using Notary Nuke in 2024 and really appreciated his professionalism,…read moreflexibility, efficiency, and timeliness to complete what I needed in a quick fashion. I worked with Doug and he was able to come to my offices for the appointment. His pricing is definitely worth it! I kept him in my back pocket and now I call upon him when my company needs his services. Give him a call as you won't be disappointed!

Doug is the best! I needed to get something notarized same day and he responded to my request to…read morenotarize within 1 hour. We scheduled him to notarize our documents the evening of the same day and we finished within 45 minutes. Professional, personable, experienced, and local within south OC. Highly recommended!

Fast and friendly. Great value. Able to do short notice same day domestic partnership.read more

Fast, friendly, fairly priced! What more can you say? Oh yeah - CONVENIENT! Don't hesitate to use…read moreCali for your notary needs.

Crista was great! I was able to schedule a same day appointment with her. I appreciated that it was…read morea mobile service where she came to me with extremely reasonable rates. I would highly recommend her.

A perfect experience! Crista came to my parents' assisted living facility to notarize our Power of…read moreAttorney forms. Crista had it all: very friendly, patient, professional, knowledgeable, and detail oriented. And I was very surprised that she only charged $15 to come to our location. I wholeheartedly recommend Crista for any notary needs!