Good service with knowledgeable customer service needed live scan for my work was done with in 15 minutes

Been going there for years and years! Always pleasant and friendly service. My go-to notary service.

Lisa is always helpful, friendly and knowledgeable. I only bring my packages to mail to this store anymore.

Lisa and Diana are simply the best. We will keep coming back. Both were incredibly helpful and friendly. I strongly recommend this place to anybody who needs it. read more

Easy process to sign up for a PO Box and friendly in person service. Happy to support a local business.

I need a mail a return item and Amazon won't let me return my broken kindle to Amazon fresh, but I seen this Mail center, all the time when I go to the shopping center over there and I needed like a shipping label to return an item on Amazon and they were able to and they were also able to ship out the broken candle that I need to return. They were very, very nice in there. read more

Is there a new owner? I use to go without issues. Awful. $18 UPCHARGE on a roll of 100 stamps?!?! WOW that is a crime. I was in a hurry and didn't see til I left. Also did a notary and she was very nosey asking me questions about my personal documents. Will never go back there again. read more

Very long story. I took in a new medium-sized box packed nice and tightly in bubble wrap in a glass saver pack. There were fragile vintage and antique glass pieces wrapped individually. The owner Tejal had placed "Fragile" stickers in a few areas of the box, as she was informed of the contents. She also took a few pics (for her album, she said). The box arrived (via FedEx) at the destination all smashed up, holes, rips, tears throughout the box. It was very apparent that the driver had stacked heavier boxes on top throughout the transport. I paid additional insurance, although these pieces are not available any longer. After showing the pictures of the beat up box and the broken pieces of the glass to Tejal, she attempted to look for the pictures she took from her phone, she couldn't find them. She was not happy that I had to file a claim, but it was VERY evident that the box was mishandled and beat up enough to have broken about 7-8 pieces of the glasses. In short, she did not follow up on the claim with FedEx as she should have. She was more concerned that it would damage her contract with FedEx. FedEx, at one point had responded back to her that they were too busy and they were delaying my claim. I could not contact FedEx, saying the issue is between the two parties. In the meantime, my husband unexpectedly passed away and I was trying to deal with his passing, so I had to turn it over to my sister. She tried her best to deal with A1 Mail and Tejal. This claim issue with A1 Mail and FedEx took 2 months to finally resolve. I/we had to consistently request an update from Tejal. It was usually then when she would email FedEx for an update. Bottom line.....Tejal did not want to jeopardize her relationship with FedEx, so she did follow up or push the delay issue with FedEx. I will never use their service again. read more

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Horribly rude person. They would not read instructions, stating I wanted notarization when I asked specifically for item being apostilled. They would not even admit the fault, just kept replying rude yelp messages. Do yourself a favor, go somewhere else. Anywhere else. They do not care. read more

Yesterday I encountered the WORST customer service experience at A1 Mail in Mission Viejo. On Wednesday I need to ship a very important item to my son who has moved out of state. I went to A1 mail to see what the best/quickest options were to get it to him by the weekend. A nice woman helped me and showed me all the options and we agreed on a FedEx option that would arrive on Friday. Late yesterday (Friday) I pulled up the tracking information expecting to see item delivered or out for delivery but the tracking showed the item had not moved from Mission Viejo and was showing "shipment information sent to Fedex" and "we''ll add a delivery date as soon as we get your package". I immediately called A1 mail to see what happened. I explained what happened and the young man who answered the phone abruptly said "yes, it shipped" without even asking for any information from me. I asked him how he knew since he hadn't asked for a tracking number, my name or any details. He then told me that "Fedex picks everything up every day" and that it was gone. I asked him to at least take my tracking info and look up the item which he did (hesitantly). After seeing what I was seeing that the package had not moved, he explained that Fedex takes "2-3 days" to update their website. I explained to him that I was "stressed out" because this was a bank card and my son needed it for his rent this weekend. He asked if the card had been activated and when I said it had not in a very snarky/sarcastic tone he said "if it hasn't been activitated then why are you stressed out". Not liking his attitude, I asked to speak with the woman who helped me or a manager. He said describe the woman who helped you. I gave him some specifics and he said we have two women who work here that look like that. I could hear another worker in the background and I again asked to speak with her or a manager and he told me he was a manager and had been there longer than anyone. Since I could see he wasn't going to help me any further I decided to drive over to see if I could speak to someone who wanted to help me figure out what happened. When I got to the store I asked the man if I could speak to the woman (her name waqs Diana) who had helped me ship the item. She came out and we pulled up the tracking info which CLEARLY showed the item had not shipped. They both tried to convince me that Fedex had not updated their system. I have experience with Fedex and I could CLEARLY see that the item had never moved from A1 Mail. They were of absolutelty no help at all, so I went out to my car and did a customer service chat with Fedex customer support. They told me unequivacably that Fedex never received my item. I went back into A1 and showed them the reponse from Fedex. They still argued with me that the item had shipped and that Fedex just had not updated their system. They said their Fedex driver would be there in a half hour and they would discuss with him and call me back. I went home and called this time called Fedex and spoke with a representative and they too told me the item was never received and there was no way their system just wasn't showing an update. I received a call back from Diana shortly before they were closing for the evening and she said their "regular" Fedex driver did not come. Diana said I could call his supervisor on Monday and see if I could get an answer as to what happened. I told her I had just gotten off the phone with Fedex and they confirmed the item had never been picked up. Her response was "and you beleive them over us". I told her this whole situation was unacceptable and that I wanted a refund for my shipping fees ($22). She said she couldn't do that and I will have to come back in on Monday when the owner is there. This was a total inconvenience for my son who doesn't have his bank card. The two people who work at A1 seemed to be blaming me for everything and not wanting 1) do their job, 2) assist with a problem for the service I paid for and 3) were completely rude and unapologetic about the fact that they lost my item. I have used A1 mail for over a decade but after this experience I will never use them again and will definitely be sharing what happened to me with anyone who asks for a recommendation for a local mailing establishment. read more

This is my first visit to A-1 Mail. I need a document notarized and it is one of the closest to me that is open early in the morning (thanks Yelp ) I must have seen A-1's sign before but never paid attention to where it is. We parked at the first open space we saw then walked to find it on foot. To my surprise, it is right next door to one of my favorite breakfast place Aloha Stacks. The lady behind the counter was very friendly and professional. She reviewed the document then showed us sections to complete and where to sign. It only took 10 minutes and we were done! A-1 charges $15 per signature. I'm not sure if it is the prevailing rate but it seems reasonable. Overall it was a pleasant experience. read more

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Im not sure if this place changed ownership or what but the last two times I have been in here the service has been absolutely awful. Don't argue with customers. Do better please read more

I have been going to this location for years and always forget to write. These are the nicest, kindest, and most helpful owners. Whether it is just to drop off a piece of mail, package and mail a gift, or use their postbox service...this location is the place to go. read more

Great, friendly customer service. So many other mail places make you feel like they are doing you a big favor. Not here! They treat you like they really appreciate your business, no matter how small it is. read more

First time getting fingerprints done here and the woman was so nice!!! Process was easy and quick. Will definitely come back

The most terrible customer service I've ever seen. They have charged me $51 to scan some documents that they didn't even use any paper on. This is ridiculous and do not go there to do any services with this company. read more

Been here several times for fingerprinting and notary service. Highly recommend! All of the staff is so kind and helpful. They also have cute decorated envelopes (birthday, etc)) for shipping larger flat items. And they have some cute gifts, too! read more

If you want friendly, knowledgeable, efficient service, Tachel will make sure your international packages are properly prepared. I had used a local UPS store for years, but I started having problems with my gift packages clearing customs, etc. Since I switched to Tachel at A-1 Mail, all has gone smoothly. I showed up tonight at 5:50, ten minutes before closing, with my arms full of Christmas presents to be packed for international mailing. I apologized profusely, and Tachel and her helpful young employee had it all ready to go by the 6:00 PM closing time. Who doesn't love to support a local business owner who cares about her customers? read more

Great little place I use to drop of my outgoing mail. I love it! So much better than dealing with the RSM Post office!

Everyone here is so kind, accommodating, and calm--even when I'm frantic to get something shipped somewhere by a certain time. I love looking around at unique little gifts they have available to purchase. read more

First I want to say.. I've used this location in the past and the manager and employees have always been very professional and friendly. Today I went to pick up a couple of US postal service's boxes that are provided to locations free of charge by the post office. When I asked for several boxes they said that they were being held behind the counter and could only be utilized by their customers mailing items from their store. I'm sure that this is not the intent of the USPS! According to the Post Office this is a FREE item given to your store to be used as customers see fit. You do not get to tell me where to shop or where to mail my packages. This is not customer service or anything close! Shame on you. read more

Claim short lines but so slow on Live Scan... Not sure if there is another option......if so you may want to go there instead read more

I wanted to write this yelp review before I even left the parking lot because I am beyond impressed and grateful for the interaction I just had. Please, please support the small business if you are ever in need of any postal needs. The ladies at this A1 mail are absolutely one-of-a-kind, first class business women. I have been dealing with a frustrating situation for the last three days and went in there to fax some documents and was treated with the upmost kindness and respect. If everyone in the world would just treat each other a little bit nicer and take the time for one another, this world would be much more of a beautiful place! Thank you to this A1 mail for your kindness and professionalism! read more

This is my favorite place for mail services. The owners are one of the most friendly, warm, welcoming, and helpful people ever. Who wants to stand in line at the post office and get treated like crap when you have a place like A-1 mail. Thank you for being awesome. read more

Been using them for years. Very convenient and offers a variety of shipping options allowing me to pick either the cheapest or the fastest.

One of the kids working on this store was rude, poor customer service skills. I would not go back to this store. read more

Near my house ! Drop off packages for returns and if you already have mailing label the girls at counter if busy with customers? will reach out to you and ask you to step forward and take your package and will wrap it or tape it closed when free if you don't need receipt? Never a long or frustrating visit great job Ladies read more

I use A-1 Mail for all of my mailing needs. I pass the post office and multiple postal service shops daily but will only use this one location. The excellent staff, headed up by the owner, Tejal, is always helpful, kind and informative on each visit...always going the extra mile... In a world lacking extraordinary customer service these days, A-1 is a real gem! Thank you for all of your wonderful help. read more

This is the third time I have used A-1 Mail. The location is in a busy strip mall near a grocery store. There is a lot of vehicular traffic and pedestrian traffic but parking is no problem. The store itself is not big, more like a long hallway, but a little wider. I was mailing a large (28 pounds) package to Alaska. I was met at the counter by Tejal, Heather and Julie. They were all very friendly and helpful. I had many questions regarding the safety of the package, how long the package would take to be delivered and of course the cost. The ladies were able to answer all my questions and made recommendations regarding labeling the package as fragile and point out the best delivery selection for my budget. If you have a package to send and don't want to stand in a long line this location may be a convenient option. Also, the friendly, helpful & knowledgeable ladies that assisted me made the visit a nice experience. I recommend this location. read more

I have been doing business with A-1 Mail for close to 20 years. From copying, faxing, shipping, key making, and mail box rental they are prompt and efficient. Caitlin and Tejal are always friendly and helpful. I recommend no one else. read more

I came in for a simple passport photo, but let me tell you the level of customer service of this place was really refreshing! They offered to help me with so much more... just because! They've gained me as a customer for other things! read more

Absolutely love this place. The owner and all her staff are so kind, helpful and amazing! I have a mailbox here and come for all our shipping needs. Tejal literally spent 20 minutes today makeshifting a crazy size box for us, even though she was super busy. Always helpful and kind. Thank you!!!! read more

Unfortunately I'm dropping them down 2 stars and here's why: Today, I decided to take in a few items to be shipped. They close at 3 on weekends and ship out for 1pm so I had to hurry. While there's no line, they do rush you which I hated. The guy helping me said he couldn't read the garbage on my note. Seriously? Garbage? Is that the way you treat a customer? And it wasn't even that hard to read. I had everyone's order and their address neatly written. I should have left but since these are eBay items I needed to send them out promptly. The packaging and shipping was OK but I did not like how everything else was handled. They may be close by but I think I'll just go back to Foothill Post and Ship for now. read more

I came to get my passport photo and mail out my forms. I am so sorry I didn't catch the woman's name who helped me, but she was Great! She double checked my forms and even gave me a new set because of a tiny error I made. I will come here for all of my mailing needs. I highly recommend this place, especially if you need to do anything in regard to your passport. read more

It's been a long time overdue to write a review for A-1mail. I have been coming to this location for years and always am given kindness, professionalism, and informative help! the lady who I believe is the owner or manager is A-mazing. I don't know if she remembers me but she's helped me in the past with live scans to get my nursing boards ready, mail sent out etc. I think primarily I'm writing this review because especially during times like these during this pandemic, the lady (owner I believe) was SO sweet and asked how my day was going. Something so simple to others but to me, I felt the genuineness. she gave me some glue when my envelope looked like it was going to open haha. Little things right? But to me it meant a lot! Her kindness truly made my day. The staff there are also great as well. when there are lines she's always greeting them and asking them what they need. Whatever she's doing, keep doing it! You guys are awesome read more

Super nice staff, did a walk in for a live scan and completed it in about 10 minutes Caitlyn was super friendly

Look no further! This is the place to go for all your mailing needs! Been going here for years. Tajel always greets you with a smile and first name basis!! Quick, easy, very knowledgeable, extremely kind, professional and hard working staff! Must go here for one on one personal care for all your mailing needs!!! read more

Great company! Easy drop offs, and they really go the extra mile, they'll pack up your packages, and make it so easy!

These guys are the nicest most fair shipping service I've ever dealt with! I will definitely be coming back and we would not hesitate to recommend friends and family. read more

A 1 Mail - Notaries Near Me - Mission Viejo, California

Speaking as a person who has to do at least 5 life scans every year, this business was professional, friendly, and fast! I will continue to use them from now on, and I highly recommend them. read more