Doug was very knowledgeable and helpful. He identified and noted that the problem was solved.read more

Bryan and Doug were great. Fixed my chair in short time and were very cordial and professional. I…read moredefinitely recommend them.

Medical equipment like wheel chairs, TENS units, respirators, home dialysis systems,monitoring…read moresystems, that are prescribed by a physician for a patient, through a rehab facility or doctor's office. Unfortunately this place doesn't return calls and customer service is lacking. I was told the equipment was covered by my insurance company, supposedly it had been OK'ed. This would have been a much bigger expense out-of-pocket if I had accepted the device I was offered. From time to time I have to remind myself to always double-check with insurance to make sure a provider is in-network.

I have received supplies from Zoom for approximately 2 years. Shipments were always regular and…read morethey filed with my insurance without fail. I have had no problems.

I was very impressed with this place. I needed a CPAP mask and they had so many options and the…read morestaff was super helpful and knowledgeable. Thank you!!

Specifically called for a product before arriving. They were great upon entering, very nice and…read moreupbeat. Told the young man what & why I needed the product. He looked at me me said this is it. After getting home I mixed the two products together. Let it sit as needed before injecting. While waiting I proceeded to read the instructions to determine how to store it. It states that this product is not for intravenous use. Which is what I was told twice. The offered to refund their product price of $1.25 cents which is as great but I am out of luck on $50+ that was spent on the other product. So I am just out of luck. It good thing I hadn't taken the injection. Who knows what would have happened. The only positive is everyone was really nice at the store.

Mobility City provides assisted living devices and mobility equipment and service. The staff is…read moreprofessional, joyfully friendly, and expert at fixing equipment. But what caught my attention is a most comfortable lift recliner. As the name suggests, it gives you a lift when you're getting up as Holly, an owner of this franchise, might say. It's equipped with push button controls positioning your body for pure relaxation. Consider it when you're watching a Cowboy game, shouting at the TV after a receiver bungled a pass. You might want to jump out of your seat for that -- without needing assistance. In any event, you don't need to suffer from a mobility problem to enjoy the relaxation. If you check out the Mobility City showroom, walk a minute to Rita's Italian Ice & Frozen Custards, which offers the tastiest ice I've enjoyed in years.

I was able to rent a transport wheelchair for my 91-year-old Mother who visited for a few days. I…read morewas greeted warmly by a helpful salesperson, but I was disappointed, however, because when I had called ahead I was told I didn't need to reserve any equipment because they had plenty of everything. However, when I arrived the following week, they were all out of rollaters. My mom's visit would have been more enjoyable had she been able to walk with the assistance of a rollater while she was here.

Lovely people to work with. From the phone discussion to the delivery (on a Saturday too!), they…read morewere polite, kind and took time to discuss everything with me. Very professional and caring. I would highly recommend to anyone needing equipment after foot surgery.

Fantastic customer service! I've rented through Knee Coaster twice now and would recommend them in…read morea heart beat. Personal service, same day delivery and competitive pricing for an awesome (practically brand new) scooter each time! HIGHLY RECOMMEND!

Got a call back from Sarah on Monday, Nov. 10, 2015. I tried to explain the nature of my call. She…read moreconsistently interrupted me. Told me I had tried every mask they had and the first one I had was the best. I tried to tell her I had not made any of the changes. That the supplier had arbitrarily changed my mask several times over the years. Sarah was rude, argumentative, condescending, and spoke to me in such a manner that I could hear her co-worker laughing in the background. She needs a lesson in customer service. I think I need to change suppliers. This is unacceptable. DON'T USE THIS BUSINESS if you want to be shown respect.

I contacted AdaptHealth/Healthline Equipment on December 15th and initially spoke with Ashley, the…read morereceptionist who took my information for the Arlington location and said someone would call me back regarding my concerns. About 15 minutes later, I received a call from Sarah H. I attempted to explain that my CPAP mask was pressing against my cheekbone and that I might need a different size or type of mask. Unfortunately, Sarah repeatedly interrupted me and insisted that the issue was due to the mask being too tight--something I never stated. I attempted to clarify multiple times that my concern was not about pressure or the mask "cutting" me, but rather the placement of the cushion on my cheekbone and the difficulty of putting the mask on before connecting it to the machine. I said I think I might need a different size or a different type of mask. Because of this, I cannot sleep on my left side which is the side I mainly sleep on. Sarah did not listen to what I was actually saying and continued responding to issues I never raised. She dismissed my concerns by saying I hadn't given the machine enough time and that I already had "the best mask." When I explained that I felt unheard, her tone became condescending. I asked to speak with her supervisor and was told that she was over my type of concerns. She also stated that she "matches energies," which I found unprofessional, especially since I remained calm until my concerns were repeatedly invalidated. Sarah was rude, argumentative, and dismissive, and she made me feel as though my concerns did not matter. Patients seeking medical equipment support that they are paying for deserve to be listened to with care and respect. If she does not enjoy helping patients, a non-patient-facing role may be more appropriate. This experience has made me consider informing my provider that partnering with AdaptHealth/Healthline might reflects poorly on the care he provides, since their caliber of service does not match his care. I hope no one else seeking medical assistance is ignored or dismissed like I was.

Steve is so personable and professional! He was able to give my mom a leg brace that works! She's…read more81 y/o and he made sure she knew how to put it on and made sure it fit her! Not just pull it out of a box and say here you go. He molded the support bars to fit her leg snug but not rub. He has braces, shoes and all types of medical devices that won't break your bank. He is the one to go too! Thank you again Steve!

steve is fantastic. he is willing to go the extra mile to make sure your braces fit and are…read morecomfortable, and work with both your doctor and your insurance companies to make sure everything is square. he knows what it's like to wear braces so he wants the experience to be as 'normal' as possible. i wish more doctors would take the same personalized and informed approach to patient care as he does.

Do NOT do business with this company. I was charged twice for a one-month equipment rental. Since…read morethen, I've made repeated attempts to resolve the issue by phone, email, text, fax, and even an in-person visit. Their voicemail was consistently full, and I never received a response from billing or management. Based on my experience, I cannot recommend this company.

From the owner: Allen Medical Equipment Delivery provides 24-Hour, same-day delivery and professional setup of home…read moremedical equipment and supplies across North Texas. We specialize in mobility solutions, hospital beds, oxygen concentrators, lift chairs, scooters, and patient care equipment -- all delivered and installed by our trained technicians. No in-store shopping or pickup -- we bring comfort and care directly to your door, day or night. Delivered in Hours, Not Days!