I was very impressed with this place. I needed a CPAP mask and they had so many options and the staff was super helpful and knowledgeable. Thank you!! read more

Specifically called for a product before arriving. They were great upon entering, very nice and upbeat. Told the young man what & why I needed the product. He looked at me me said this is it. After getting home I mixed the two products together. Let it sit as needed before injecting. While waiting I proceeded to read the instructions to determine how to store it. It states that this product is not for intravenous use. Which is what I was told twice. The offered to refund their product price of $1.25 cents which is as great but I am out of luck on $50+ that was spent on the other product. So I am just out of luck. It good thing I hadn't taken the injection. Who knows what would have happened. The only positive is everyone was really nice at the store. read more

I was able to find exactly what I needed and personnel was outstanding with help I needed. I found the mask and gloves I needed plus more. This store is well furnished and layed out well. Herschel French read more

Needed a bed rail that day for my dad since he slipped out of bed. Got it for less expensive than I would have been able to online and got it that day. Also picked up a number of supplies while I was there. This was my first visit but it definitely won't be my last. Staff was extremely helpful - a pleasant experience. read more

As a recent (less than a month) user of a CPAP machine, I came in for help because I felt like my mask or machine was not working like it should. To ensure I'll be getting helped for my specific machine, I made sure to bring the equipment and all related materials to the store. Since the technician was not there to assist me, the manager came out to do what he could and helped me find a replacement cushion for my mask. I took out my mask to show him what model it is so that he could help. He "surprisingly" found one left for retail and said I could buy this to try right now or wait for my resupply. Because I have not been able to contact my insurance provider about resupply, I was more willing to pay out-of-pocket if it meant getting some restful sleep. He assured me it was the right cushion for my mask, after having checked the model of my equipment. After leaving the store, I realized he had given me the wrong part for my model (i30 instead of 30). Understandable mistake, I'll went back to the store to resolve the issue by asking for the model I inquired about. To my luck, I was able to speak with the manager that helped me with the transaction. After showing him the mistake in model, he refused to honor an exchange because I had already paid. He claimed it was MY responsibility for not being knowledgeable about my product and that it couldn't be returned. When is it ever the customer's fault (patient in my case) to not fully know about the MEDICAL device I was prescribed? tl;dr David, the manager, is an entrepreneur that will do whatever he can to keep his profits but the price for that is not having the basic knowledge of customer service. read more

I have a CPAP mask that I bought from this location less than 90 days ago. The plastic frame is defective and broke. I brought the frame in to get a replacement part and was told I'd have to purchase an entire new mask at over $100 I opted for a different style of mask by the same manufacturer as my machine. The sales people did not point out that the new mask would be incompatible with the hose I currently have. The ONLY reason I would drive 40 minutes to a brick-and-mortar store is for the expertise of the staff. Do yourself a favor and AVOID this store. If you know what you need, save yourself cash and buy online. If you need expertise and help, find another business.l read more

Went there to see about a power chair for the house, and found a small one made by Golden Technologies. Tried it and it seemed very easy to use. Eventually after a lot of research, even trying other power chairs at other places, I went back to Arlington Medical Supply and asked David, the manager if he could bring one to my home to see if it could get through my home's maze of tight 90 degree turns (why other power chairs failed badly). He was very happy to bring one the next day, and I saw it worked where others did not. I went ahead and bought it and kept it. Not very many suppliers are willing to bring their products to your home without charging you. David was very helpful and showed us how to use it, take it apart if we needed to. Very pleased. read more

Went in for a few items for my Dad who recently had a stroke. I was greeted right away with smile and a "how can I help you". I explained why I was there, what I was looking for, and asked for suggestions of things I maybe overlooking not being familiar with post-stroke patient needs. She proceeded to show me what was available and other options as well. I wasn't rushed or pressured to buy what I didn't need. I really enjoyed my experience. I was acknowledged with a smile and was welcomed to be there. It was a fairly short encounter, maybe less than 10 minutes, but it was one that was positive and I will likely be back for future purchases. read more

Needed a catheter in a hurry and they were very helpful and friendly.

People nice to you but Don't buy power lift chairs! We bought 2 in Dec 2016 and the seat is already worn out the chair has been creaking and there is nothing we can do. Warranty a joke called the mfg (pride) as told and they said call the store. No warranty on fabric, cushion if anything just the lift. Well suckered is how I feel left with an uncomfortable chair and out a lot of money. No recourse. read more

The staff was very helpful and so nice! This is a GREAT business! Good selection of medical supplies and scrubs! read more

Arlington Medical Supply - Medical Supplies Near Me - Arlington, Texas

If I could give 0 stars I would. I had called to inquire about scrubs in the clearance area so I wouldn't have to make a trip to the Medical Supply store. When I called, it was a girl (you could tell it was a teenage girl) who answered and was not professional and very unhelpful. I asked if she could check if there were XS or Small sizes that matched currently in the clearance section, but you could tell that she was trying to get off the phone and clearly didn't even bother to check since she said it was whatever they had in stock. Yeah, of course that's how it's going to be. I asked if there were plenty of those sizes, but she didn't even bother looking. As I thanked her right before hanging up she responded with, "of course". CLICK. How about a "it might be easier that you come in person. I apologize I couldn't be of further help but I do appreciate your call. Thank you for calling. We hope to see you soon". I'll take at least a thank you for calling. Very unprofessional. I ended up driving up to the Medical Supply. As I walked in the store, I was NOT greeted, however an older lady walked in a couple of minutes after me and they greeted her AND even offered her help. I was in the store that whole time and NONE of the employees said 1 word to me. I walked out and wasn't even thanked for stopping by. I do not plan to return to the Medical Supply. PRN Uniforms is better anyway with a much larger selection and friendly employees who care to help you. read more

Super helpful folks with pretty good pricing! Highly recommended! read more

I see S.D. wanted to give a 0 but not an option. I totally agree. I picked up dinner on election night then stopped by Arlington Medical Supply on 3300 Matlock in Arlington ,Texas for which should have been an even exchange of size. I was waited on by some guy with exposed tattoos all over his arms who had no identification.He said the scrub pant was more expensive now. He refused to reveal his name, later I found was "Antonio". He wanted me to leave without a refund or the scrub I already purchased. Until I asked for Manager nothing was done which was " Greg" per phone. He did the even exchange . There was like 5 young people working but as S.D. said that was lacking professionalism. Seems better to have 2 with good customer service etiquette that workers tripping over each other without. You can never keep a business without good customer service and no jobs without a business. Finally, a couple of bucks is no compensation for the way I was treated and when employees behave in this matter in my opinion feel confident that it is acceptable. read more

DO NOT BUY FROM THIS PLACE!!! I had purchased a knee scooter for my wife and had a coupon for 20% off and forgot to give it to them prior to ringing me up. I realized the next next morning that I had the coupon and returned to the store to get my discount. I was told by the asst. manager that if he were to honor the coupon he would have to charge a restocking fee even though the scooter is not being returned. The restocking fee is 20%. I called the following Monday to talk to the Store manager Ms. Moore she says it is against policy and we can use the coupon on our next purchase. I have been in the customer service business for 35 yrs and would never treat a customer that way! read more