I would give zero stars if allowed. It took 6 weeks to receive an incorrect uniform order for my…read morechild. There was no apology for the incorrect shipment, a tedious refund process, and I had to reorder and have waited another 6 weeks with no update and no order received. During this time my child has been missing an essential uniform component, and I have no other options but to "wait for their manufacturer" to ship the item to them, so they can ship it to me. The entire business model makes no sense. ​

My daughter's original uniform store went out of business and must've sold their contract with the…read moreschool to Donnelly's. I placed my order for her new uniforms in July and as of this review, I have yet to receive my order. They do not tell you online that the items you're trying to order are back ordered until they are in your orders placed in your account and the money left your wallet. I called their customer service a few weeks ago to complain and she was unapologetic and offered no redress at all- not a coupon not a solution- not even an apology. I asked for her manager to call and never received a call back. The entire school is having issues receiving their uniforms and it was so bad, the principal sent out an email and also allowed students to wear their summer uniform for an extended period. I had to ask the school for help and relied on gently used uniforms that they thankfully have at the school so that my daughter would be in dress code for the first day of school. I eventually found the exact plaid at a different retailer online and ordered from FLORIDA. It was delivered within ONE WEEK. May I also add, this retailer was cheaper for the same exact product and great quality :)? I understand everywhere is short staffed, and I understand supply issues. However, I do not understand unethical business practices. No business should take on clients they cannot reasonably accommodate. Why is Donnelly's taking orders and taking money from customers for products they don't have for months?? Why are they not attempting to find other suppliers to supplement their inventory as needed? Why did our smaller local uniform store not have these supply issues, prior to going out of business? Where did they receive their products ? I called to cancel my order today and the woman told me the jumpers came into the warehouse and they're trying to figure out how to get them to the store location. None of this was updated on the website. Too little too late. I submitted a complaint on the Attorney General's website and I suggest you do the same if you have similar issues!

I was warned by work "this is why we have a boot truck come". i don't think i've EVER left a bad…read morereview as everyone has an off day, or a bad employee. but the warwick location has REAL problems. LARGE employers recommend NOT going there. I had to call corporate to resolve an issue and they even acknowledged that the Warwick store was known to refuse valid returns. I lose all credibility as i got angry and was rude... maybe very. lol I was just blown away at how rude and dismissive this women was. She probably does a great job otherwise? but customer service is a real problem there and has been for quite some time. it seems EVERYONE has a story. Too bad, as they have a great selection, decent prices and a great warranty (if you fight for it)

Lady by the name Liss Cabral Does not know hot to handle costumers and always has an attitude, i…read morefeel mistreated by the way she acts and I rarely want to go because of her treatments whenever she's there.

Custom ordered a sweater for work and added embroidery. The price points were pretty good and the…read moreitem didn't take forever to be done. I did love they have the option to do in store pick up which saves you on spending money on shipping. I went in store to pick up my item. The girls at the counter were very helpful. Very nice and was warmly greeted as well. My only mistake was I didn't look at my item before I left the store and unfortunately there was something not so cleanly in the pocket of my what was supposed to be brand new sweater. Now I know mistakes happen so I did call the store spoke with somebody in management and they said somebody would call me right back which they did. And I believe the manager at the warehouse called me a back apologized and took care of the situation, very quickly very rapidly and very professionally. Personally, I know things happen so I feel like the customer service to fix the issue to rectify this was top-tier and I was very appreciative of how fast they got me my new product. If that little situation hadn't had happened, I would've gave five stars. The jacket is beautiful and the embroidery is also very nice. Thank you guys!

Being dragged here by my partner to grab some scrubs for work I was amazed at the large selection…read moreof both men and women uniforms along with shoes and accessories that every medical personnel would need. Though there were times they didn't have sizes for him he was able to find some of what he needed but comparing prices I can understand why larger corporation like Walmart are covering more sales in everything. They are experts in their field and have a price to match that makes me lean toward Walmart or online. They do honor and give discounts to medical staff just make sure you work for a common agency and bring your badge to eliminate any headache at check out. With a location in CT and the main branch in RI you can drive out here to get what you need or you can find what you want and purchase it cheaper elsewhere.

Inflated prices compared to Trippis in Shrewsberry and online stores they are very expensive and…read morethe people they hire are very rude I don't think they want to make any sales screw them give my business else where. Rip offs

Horrible customer service. They would not honor their own receipt, and return the pants I purchased…read morewith them. There was nothing wrong with the transaction, the return fit under the parameters of their policy. They just didn't want to do it. I was made to feel like a liar and I will never be back. I would rate this a 0 if I could.

The only firearm I own is a Bug-A-Salt rifle, but they still managed to sell me an appropriate…read morelaser sight that improves my aim 1000%! Awesome local business, friendly staff, and lots of great stuff.

Store used to be a true surplus store with lots of good mid-price, mid-tier preparedness gear and…read moresupplies. Since becoming licensed as a firearms dealer, that has become 99.9999999% of their focus, leaving a lot of customers behind. it's a shame as they used to be a really good surplus store ... now they're just another gun store with a few remnants of their old inventory left.

Fast, efficient service. They lettered a piece of clothing for me within 24 hours. I wish I had…read morethought to ask about the different types of print, as I am not good of the one chosen. But that is my fault.

Unprofessional experience. Tried using their service for 40 shirts DTF transfers. Brought the…read moreshirts in to get a quote which we assured would be in the next week. After two weeks I called and they had not sent anything but explained there was family struggles (and they lied telling me they sent it, which they definitely did not). Whatever, I'm patient, but they provide an unprepared quote with error. Finally quote gets fixed and I'm told proofs will be to me by Monday. Monday comes and nothing. Tuesday I get proofs that look like a high schooler made them on Microsoft paint. This is the 3 weeks after drop off. They tell us we have a date the next day, but yet they can't even get me proper proofs. Called EVERY day to finally get a call back. No accountability, just excuses and them encouraging me to have them print, well no because how can I trust the print to go forward when the proof and quote were underprepared. Sure there's ups and downs in life, but if you aren't in top of your game, then acknowledge it and make it right. They missed two dates that they gave me! Had to pick up the shirts and after 3 weeks starting over for a more professional experience with a company I can trust to get it done right and hold on to their dates.

Everything was as expected. The tux was on point and great service . I would go back for services…read moreagain. Money well spent!

Ordered tuxes on 8/30 and was told they'd reach out in 10 business days to schedule the fitting. 6…read moreweeks passed and we called multiple times. On one occasion, we were rudely told the tuxes were still not in. We tried again and again and they didn't answer, so we left a very concerned voicemail and was never called back. Store finally called 8 days before my wedding, by which point we went with plan B and told them we didn't need the tuxes anymore and they HUNG UP ON US. We called back and they said "they didn't have time to deal with it" and we'd have to come to the store to get the deposit back. Absolutely horrific customer service for what should have been an important part of the wedding experience.

Here at Independent Plumbing and heating we have been using east coast embroidery for years…read more Despite the ownership change they have stayed professional and high quality through the transition. Whether it's a jacket, shirt, or hoodie the work is always excellent, and uniform. We will continue to use them for all of the companies clothing needs in the future.

Ordered an apron for my "big brother," and they did EXACTLY what I sketched out for embroidered…read morepersonalization. He was thrilled. And it was a good price, and done in a few days!!! Will use them again!

This is an amazing place to bruise through, especially if you are interested in camping and/or any…read moreoutdoor activities or sports. Anything you could possibly need, you will find here! But, everything is super expensive, because it is all the highest quality of outdoor gear. This is also a cooperative business, so you join for a one time fee, and once a year, you receive a profit, based on your yearly purchase. Love REI!

Still five stars. We came in looking for a number of things. Kind of a scouting mission. REI has…read moreplenty to offer for hiking, camping, biking, kayaking, and more. We are looking for, among other things, a smaller tent (ours is huge) that we can easily lug around with us and REI has a large selection. We signed up for their membership several years ago. Just tell them your phone number when making a purchase and you get credit for the purchase. We picked up a UV protective t-shirt as a gift for someone. It was reasonably priced imho, very soft and moisture wicking. Brilliant. I should probably get myself one too. BTW, the company no longer offers bags. None. So bring a reusable bag if you plan to shop here. It's just another way to reduce waste and be a good steward. Some of the prices can be high, but not everything. They sell Patagonia which is an expensive brand, as well as other, more moderately priced items. You just have to know what you want and what you are willing to pay. If you check out the bulletin board upstairs, they offer guided excursions that look really fun. I check out their selection of hiking poles as I am looking to buy some. Everything from really reasonable basic models to foldable, light weight pricey models. So you have options. They have pet items. Personal care items. Clothes and shoes are upstairs. So many types of water bottles. Camping items for both the thru-hiker and the car-camper. Check them out. They are a good resource and the staff are friendly and happy to assist.