This is my honest review and experience for this facility and staff. I have been going to this office for two years now. Appointments are easy to make and you can usually be seen within a day or two at most. No problems with rescheduling or when you're a few minutes late. On most occasions the gals in the front are helpful & friendly. This unfortunately is not always the case. Over the last 2 years I have seen the same Nurse Practitioner and up until this point have been very satisfied with the care I received. This NP has spent time going over the details of my chart with me when I was waiting for insurance authorization. He's also been helpful with little life tips that simply seem to make sense. After the care I received recently I will no longer attend this this office. Here's my most recent experience: Appt was on a Wed 14th. Arrived and tell the checking in nurse who I've had a few times and lacks bedside manner why I was there; fainting spell the Sunday before, 11 positive home pregnancy test and a missed period for 4 days. I go to end of office to drop my urine sample. Walk back to my assigned room toward the front of the building. I anxiously wait in the room and begin to hear this!...Voice of two back office girls very loud. "Is she pregnant!?" "No if she was there would be the hormone." "No don't do it again she's not pregnant." The comments continued very loud without any regard for my privacy and confidentiality. I was beginning to feel sick to my stomach as they continued to banter over their own opinions about testing. NP comes into room. I explain fainting and show him my injury and explain the multiple positive tests. He asks, "Did they take a urine sample?" I reply "yes." He opens my chart and says it's negative and to go for blood-work. He is caring and reassuring that it may not show so early. If he actually viewed my results himself why ask if my sample was taken!? My conclusion the loud chatty assistants read and reported my results. I return to the waiting room feeling confused and upset. I'm called to the front by another girl who gives me my lab order. I say to her, " hi were you the one who read my results?" She replied in a short tone "Why! Do you have a question?" I reply "um yes I was wondering if you even saw a very faint line since I took 11 hpts and they're all positive. Her exact words, "It was negative!" and she walks away...she offered no empathy or even showed the slightest bit of care. She was rude and condescending. NP tells me my results will be available 2-3 days on Friday or Monday at latest. I confirm when going for blood with lab they assure me since I went first thing Thursday morning my results would be sent on Friday or Monday at latest. I call office late Friday afternoon and results are not available. I log into lab portal online and it states labs have been sent to Dr. already. I call again Monday and they are still not available and told it could take a week. Portal online still confirms it's available. At this point it's been 1 day shy of a week and I have no results. My recent experience was very traumatic. In what should be a happy time I left feeling scared and confused. I immediately picked up 4 more test and they too were all positive. Now wether my test was inaccurately read, expired or way less sensitive than a home pregnancy test I cannot say for sure. What I can say is I do not recommend this office. Again my privacy was not respected and the staff lacks professionalism. There's a minimum standard when it comes to health care and I believe this facility barely meets it. With that being said even with minimum care I believe bedside manner and professionalism is extremely important. The staff at this facility does not conduct themselves with care and professionalism. I have filed a grievance with my insurance and changing providers. Please consider all your options! Update: I called the office again on Tuesday (previously called for results on Friday and Monday) I was told they still have not arrived even though I can clearly see the results online from the lab. I request to speak to the NP or anyone else besides the girl who is simply blaming the lab for the error. Nobody would speak to me. My gut and the obvious tells me it was the offices error not the lab. I received a phone call on Wednesday one week after my initial appointment and 5 days past the time the lab work confirms it was sent to doctors office. Again I would encourage you to think a great deal before deciding to go to this office. read more

This office is the worst!! The front office ladies are rude and don't care. I would have to wait 2 weeks or 2 months to get my meds filled. I even took faxes to the office to show my pharmacy was sending them. They would always say they never received the request for refills. I even called the office and told them my medical was ending at the end of the month and to please give me extra months worth till I get something else. W Well as I'm writing this they didn't do it. I take two types of blood pressure meds plus pain pills...which I took my last one today..The doctor himself I have no problem with its his staff. They are lazy..heartless..and straight out don't give a Shit!! Beware people don't go to this office. read more

Came here for first time patient exam type stuff. Met with African American PA or doctor can't remember his name. He was professional and polite. The girls at the front desk were courteous and nice. Called me within a reasonable amount of time with test results. No issues with this facility. read more

Not very happy they called to schedule my son who is handicapped and mentally delayed when making the appointment they asked for my son's I'd #. I informed them he doesn't have one and will not be getting him one. Due to him being disabled. He sees specialist at Loma Linda and they take my ID. Go to the appointment and I formed me they cannot see him because he does not have and id. Are you kidding me??!!! So wasn't see read more

I was in the office on 8/30/17 and was very pleased with the service. Dr De La Torre is not longer at this practice. I saw Freerick Sarpong NP and he was very thorough with all my concerns. My wait time in waiting area was only 10 min. I even called that evening with a follow up question and Dr. Frauenpreis called me back first thing the next day. Very excited to have these new Doctors to go to. The reception staff was also very polite and helpful LT read more

Very good experience at this office. No wait time and I was seen ahead of schedule. Dr. De La Torre was very friendly and showed real concern for my health. The girls at the front were very nice. I would recommend. read more

I had a terrible experience because of multiple reasons. The first was the location being in a bad area. Second, so many people are in this tiny office that've been waiting longer than me. I had to wait over an hour for my appointment to get a referral. I had to wait longer in the room because there's only one doctor seeing so many patients at a slow pace. Overall, this being my first visit I will not come back and switch doctors. read more

The Dr. De La Torre is a good Doc. But he's P.A & some of the girls that work in the front are rude they have bad attitudes. The P.A is rude she don't even know how to treat a patient just try's to rush you out I don't even know how she can be a P.A. She doesn't even let you explain what is going on with you she just says if it's not in your medical history then your fine. REALLY??? I know how I feel not her. You wait 2 hours before they even call you back when you have an appointment & call other patients ahead of you. I would never go back to this doctor office again even if you call over the phone they put you on hold forever. Really BAD Services all together. read more

I came here and will most definitely not be coming back. The NP I saw here seemed to care less about any of my concerns and more about going down a checklist of questions. Upon hearing I have a history of knee problems and had to do pt he didn't even feel my knee offered no referral and was generally uninterested. Asked why I wear contacts and when I told him I had poor vision asked what I even considered poor vision. I can't see anything without them. Called my skin concerns speculation although he had seen I previously was on accutane. Overall just awful service and a provider who seemed to not care at all about the patient. read more

I went to this office a few years ago. It is very disorganized and is a former laundromat that was converted into a doctor's office. They were still using all paper record-keeping. They never submitted prescriptions, referrals, or authorizations in a timely manner. The doctor and PAs did not keep any records of what they did or other information in your file. The whole time I went here, I never saw a single doctor, only assistants. The office is dingy and and many doors, tables, countertops, etc. are falling apart. I changed doctors. read more

Took my mom to this location and the wait was exacerbated by the lazy, unprofessional attitudes of the counter staff when they look at you like asking a question is a waste of THEIR time. I realized immediately that the only way to make any visit go as smoothly as possible is to be aggressively kind to get them on your side, which no one should have to do. Professional courtesy should be expected and I saw that when they mistreat patients by being rude and careless toward them, it's because there isn't any standard of conduct or potential consequence arising at an upper level. The one good review which is in the list of "not recommended" below, mentions actual interaction with Dr. Alfred De La Torre, which I don't find credible since he is never known to actually be present. It's just his name and as with most medical offices, the PAs are charged with representing the doctor's interest. My advice to any potential patients is the same as I told my mother: "Be overly friendly and nice, but don't become disillusioned that any positive reaction from them is genuine. They still don't truly have a vested interest in your health care." read more