Second time I've gone here with my child and expressed basic symptoms yet was told by the person at…read morethe front desk that they won't see us because she'd "probably" need higher level of care. Both times we had to wait 4+ hours at the advanced urgent care instead to have them do things they could do at this location. Seems an RN or physician should be making these decisions rather than an untrained medical personnel. Won't be returning.

I think it's significant that in December at the height of cold and flu season, I was able to get…read morein and out of this urgent care within an hour. I needed x-rays and I had them right there. I also received the results by the time I left. Also, I was seen by an attending physician. Everyone was friendly and the facility was clean and well-maintained. Lovely experience all around, thank you!

I've been to this urgent care a few times before and have usually had a positive experience, which…read moreis why I'm leaving this review. My most recent visit felt very different. The provider who saw me seemed rushed and the interaction felt brief and impersonal, even though I was the only patient there at the time. I left feeling like my concerns weren't fully heard or addressed. I understand healthcare settings can get busy, but I value feeling listened to and not hurried through an appointment. I'm hoping this was just an off day, because I've had better experiences here in the past. I wanted to share this feedback in case it helps improve the patient experience moving forward.

This urgent care facility will be my place to go in the future. They get five stars for…read morecleanliness, efficiency, fast, and friendly care from the time you enter, processing and see the doctor. I was there for a chronic cough and wheezing that I have had for three months. Dr. Bassler I took his time with me and ordered a chest x-ray, which was done quickly. Some medication was administered there and I received prescription prescriptions, which I think will have a positive effect. I was scheduled to come in at 11:30 AM and was out by 12:30.

The ability to reserve a spot is helpful. If it's super crowded it can still take a while but much…read morebetter than waiting for several hours. If you've ever been to Kaiser UC, RUC on a busy day would be a huge improvement. Dean(nurse) & Lindsey(PA) are great. I've seen Lindsey several times. I've never once felt rushed, even when they're incredibly busy. They ask good questions and actually listen to you answer them. I feel like they truly care, and I'm happy we have this local option for care in Redlands. Definitely recommend!

Unfortunately I've been here a few times now. The good side Is that you can make appointments…read moreonline and just show up a few minutes before that time. I've been seen within 15 minutes of my appointment time each time. It is SO much better than spending hours in the ER!!!

Made appointment months ago. Limited parking when you arrive. Lady at checkin was friendly…read more They took me immediately as soon as I checked in. Medical assistant taking my vitals was nice. Dr. Eguia was really nice and friendly, but she was upfront with me that she only had 20 mins for my physical exam. I needed to schedule another appointment to address a concern because she didn't have time to exam me for that. However I was able to get 5 minutes other referrals that I requested. Love how I didn't have to wait too long to be seen. This was my first time with Dr. Eguia and I would recommend her. This facility is clean and they provide masks if you're sick. Overall experience was good!

Everything went well, especially when I can get my x-rays done at the same time in the same Office…read more Everyone is pleasant and works quickly.

I have received amazing one on one care from all the staff. They go out of their way to help you…read morewith your immediate needs. I was recently hospitalized for high blood sugar and they immediately provided a health care plan that in two weeks cut my sugar level in half! I'm on the mend for sure! I have hope! Their follow up care is awesome and sincere. Thank you for helping me and the constant care!

I really appreciate the professional staff here. The Dr's here are helpful and attentive which is a…read moremajor + in these days. There's never a long wait but the care is excellent.

This is a highly specialized 24 hour urgent care. Because they are part of the East Campus of…read moreLLUMC, use this facility only if there is a high probability of being admitted, needing an Ultra sound, CT or MRI. If you have run of the mill needs, use the Urgent Care on Redlands Blvd. This is a tiny facility so wait times are longer than regular urgent cares. However, if you are reasonably sure you will be admitted to the hospital, need a CT, MRI or ultrasound-this is the best place to be. I arrived to over 50 or 60 people waiting. Many were crying or moaning, almost everyone complaining about the wait. Despite this all the nurses, Pa's, NP's & doctors were kind and professional. Kat took the time to start my IV when drawing my labs to save an extra needle stick later. Ultrasound tech was kind, communicative and professional. Dr Ngo was an amazing & excellent diagnostician, answered questions and was kind. Everyone was so good at their jobs. The team cohesiveness is what you see among teams who have known and liked each other for years. I have been admitted 2-3 times after being treated here in the 24 hour urgent care and have never been disappointed by the amazing staff.

We have to start Reporting doctors/PAs to the medical board. Extremely unprofessional due to biased…read moreopinions. Refuse to work on people who smoke marijuana and label all issues as pertaining as a marijuana use. Then to emergency room to actually be diagnosed as having a thyroid storm. I'm still in shock how biased opinions affect medical professionalism.

Dr. Wilson and his staff truly care about their patients. They are always kind, compassionate and…read morehelpful.I have enjoyed being a patient there for many years now. I highly recommend In Your Best Interest Medical Clinic, the name fits. Sincerely, Stephanie Larsen

I have been with Dr. Wilson and his staff for almost 10 years. From the time you walk in, to the…read moretime you walk out, EVERYONE is super helpful and friendly. It's always nice and comforting to have that special relationship with the whole staff. They know everything about me and they are always kind and caring. If your looking for a good Dr. and a genuine staff, look no further. He is the best!

Beyond impressed with the Baby and Family Center at Saint Bernadine's! The newborn and breast…read morefeeding classes were super helpful, I highly recommend attending a course here. Amy Zimmermann ( lactation specialist) is knowledgeable, professional and genuinely cares about your success with breastfeeding. She is kind and available to you even once your baby is born. Thanks to her I felt prepared when my son arrived and even when I was unsure she was just a phone call away. Love the service here!

The worst experience here after surgery! After surgery MD stated I can get pain meds at 5pm. I was…read morecontinuing to request and didn't get any until 7:30 pm. Food was the worst, and the silverware had to be returned 2x because it was DIRTY! The nurse kept calling me so pretty and Halley Berry for some reason when I look nothing like her. It wasn't a compliment to me it was unprofessional. They took 3hrs after my request to come and help me to the bathroom and no, they were not busy I could hear them laughing and joking outside. They never hooked me up to machine to check my oxygen levels which was the reason I had to stay there 2 days. I might as well have been home. SO that was wasted money spent. They were supposed to get me up and walk me around and never did for 2 days. There was a pain med schedule on the board and they NEVER adhered to it. My surgeon was furious and they blamed ME the patient for not calling THEM when I was literally speaking to them to provide it. Go ANYWHERE but here!!

My youngest had an audiology appointment for my little one because he hasn't had one in a while…read more Erica was the one who helped us. She was absolutely amazing. We have to follow up in a month because even though I mentioned he had Autism, they only booked him with her and for 30min but he needs an additional person and an 1hr visit. That part is a little upsetting but on a positive note, it gives us some time to try to prepare him better. The quality of care Erica gave was amazing. Thank you for showing my little one patience.

Kaiser Moreno Valley really needs to do a much better job with parking. The parking situation is so…read morebad that I've even seen employees scrambling to find a parking space and risking being late for work. Patients already have enough stress dealing with appointments, treatments, and long wait times without having to circle the parking lot looking for a spot. The valet service is not much of a solution either. My experience with valet was disappointing, and it did not improve the situation. Both the front and back parking areas are consistently overcrowded and poorly managed. Kaiser is a major healthcare provider, and its facilities should have adequate parking for both patients and employees. The current situation is frustrating, inconvenient, and unfair to everyone who uses the facility. This is an issue that deserves immediate attention and improvement.

I've had a good office experience, my multiple concerns all properly addressed, and the doctors and…read morenurses were all nice here NO COMPLAINTS!

I've been trying to reach the clinic for two days in a roll their phone keeps sounding busy…read more(signal) the recording we get says your call didn't go through I sent them an email letting them know that is urgent I need to make an appointment for Sept first or Sept 8th @11:am for a follow up on my high blood pressure situation So far havent get any reply from the clinic my email is marqzj54@gmail. Com my name is Maria Marquez DOB is 06/04/1960 please lat me know asap