Front desk gal Natalia rude & unprofessional on the phone. everytime i call in and they ask for my…read morelast name and i know i ptonojnce it with a hard J, yet they still ask me if it starts with a J or a Y. so i asked her just this one time why they keep asking me that, and she told me because "we have other patients with similar sounding last names". i said no, my last names the only one in the world and she replied back "well i highly doubt that", with a snide tone and attitude. just rude.

Premier Medicine/Dr Tani would not be a recommendation. My surgery was done on…read more7/1/25 as of today 7/16 they have fail to properly obtain a decent PT referral for me. The 1st one was TNHHS Team Nurses Home Health Services, Inc. They gave me the runaround on the phone all day Monday & Tuesday no one ever called me to schedule my wound care or PT. By end of day on Tuesday I called my primary doctor office to get a new referral for home support. Wednesday morning I called the new referral authorization they said they did not have the authorization yet even though I gave them the number. I destiny home health.com/ waited 5 hours & called back still they had not received authorization. I call my medical center back ask them to fax it to Destiny home, I waited 20 minutes & called them back to see if the received the authorization and believe it or she then told me they don't have staff to cover & was rerouting my authorization back to my pro. All these purr fits are so unprofessional unbelievable. Not even my dr will reach out to to assist. SAD PART IS IM AFRAID OF NOT PROPERLY HEALING BECAUSE I HAVE NO IDEA WHAT PT EXERCISES I NEED TO START ON MYSELF. BECAUSE I WAS TOLD BY THELMA OFFICE MANAGER THAT IT WOULD BE ANOTHER 2 WEEK TO GET A NEW APPROVAL.

I just had my revision surgery about 5 months ago. The doctor and staff are all great. They never…read moremade me feel bad since it was my second time around. Everyone is professional and are will to help with everything. My best experience was with my surgical coordinator Elizabeth. She is amazing. Always returned my calls and when we talked she was kind and understanding. She always made sure I was at ease and made sure I completed every step in a timely manner so I could get my surgery. Thank you Elizabeth!

I got my surgery here love the way they took care of me love the staff love that they want to help…read moreyou in the best way they can got my surgery April 26, 2025 don't regret anything they took very well care of me down 200 pounds. Today is January 16, 2026.

Referred to him for an IUD removal, he hurt me and didn't even remove the IUD. Wanted me to get it…read moresurgically removed. Ended up waiting and going to planned parenthood to get it removed where they did it in one go. So disappointed. Now I'm being referred to him since I'm now pregnant and I absolutely refuse to be seen by him.

My 1st visit with the actual Dr Lee ! He listened…read more carefully to my chief complaints / symptoms and Actually was interested as he looked through my E.R visits & planned p.hood pathology reports. I had only been seen 1 time by a dr at Woman to woman clinic for 2 yrs so this was the change I NEED as time sensitive matters have not been diagnosed. Dr Lee is patient & very professionally knowledgeable, explaining different types of diagnostic procedures & treatment options , possibly saving me from an unnecessary surgery that could have made more problems . Not 1 time did he say it's normal for my age or made up symptoms or conditions I don't not have. I'm so glad to be here now!!!

I can't believe the BS I've put up with this doctor! After approval from my Health care provider, I…read morewas finally able to see Dr. Jain for venous stasis treatment, only to be told after months of waiting that I had missed my appointment by an hour, (they never called the day before to confirm the appointment as a courtesy) and I was unable to see her for 3 weeks! In the meantime, my condition worsened, but was unable to do anything about it. (thank you Anthem BS & Pinnacle medical group!) I made darned sure that I was at the appointment time an hour early after that, only to make good friends out of other disgruntled patients. Everyone in the waiting room looks in pain & there is not enough seating for everyone, so the rest have to wait outside. Cynthia the receptionist has the worst attitude I've ever dealt with. Rude and unacceptable treatment on and off the phone. I finally had it today, as I had needed approval for additional treatments, but after more than a week, nothing had been done, other than I had to be the first patient in and was still going to have to wait for an approval, knowing full well, the Dr. wouldn't be in for some time much later & I would be bumped for someone else's follow up appointment. I walked out! I'm better off treating myself. I cannot really tell you the exact hours of this facility. Although the hours are posted from 8:30 to ?. The doctor is rarely ever there before 9:45, or never shows because of some emergency surgery. AND, as far as I am aware, she is never there after 12:30 pm. Oh, and she only sees patients on Tuesdays and Friday's.

I agree it was frustrating having to wait so long to get an appointment with Dr. Jain, but once I…read morewas able meet with her she moved mountains to make sure I was booked for surgery right away. She felt the same lump that many other doctors had felt previously and she was the first doctor to insist that it be removed immediately, instead of just monitored. She was very professional, honest and reassuring. She was correct in that it was malignant (the other doctors said it was inconclusive) and made an appointment to remove it right away. Her office staff, Adriana and Esther were very professional and extremely helpful in coordinating all of the necessary insurance paperwork and scheduling. I am forever grateful to Dr. Jain and her staff for working so quickly to have the malignant lump removed and possibly saving my life.

Astoundingly rude and the worst level of patient care services I have ever encountered. The…read morephysician refused to even see me if i wouldn't submit -and pay!" for X-rays in advance. refused completely to see or evaluate my shoulder without me paying hundreds up front or even making a determination of need

Don't waist your time. He didn't care about the patient! He even didn't bather to go over my MRI to…read moreexplained my condition and treatment optioned. from first visit want to rush me for surgery.

My appointment with Dr. Donaldson was scheduled for 9 a.m. He entered the office between 10:37 and…read more10:42 a.m. At that time, I was in the process of involuntarily committing a client who was considered a danger to themselves and others. When Dr. Donaldson entered, he didn't speak or introduce himself. Instead, he reached out and attempted to disconnect the urgent call I was wrapping up. Rather than continuing with the appointment--one I had been waiting over six months for--he left without seeing me. Junge, Dr. Donaldson's found this to be exceedingly entertaining, or that is what I assumed by his smile and laughter. ***Edited to add:*** Against my better judgment, I allowed Junge to participate in my care today with Dr. Donaldson, despite explicitly informing him beforehand that I do not participate in any educational activities involving bringing others into the session. Junge either lacked awareness or disregarded my boundaries, which is concerning given his stated pursuit of a fellowship following clinical practice--yet he showed no regard for the importance of cultural sensitivity or patient autonomy. His conduct throughout the interaction was unprofessional, characterized by condescension, dismissiveness, and language that suggests underlying racial bias. His behavior was less respectful than expected from a healthcare provider and reflected prejudice rooted in preconceived notions rather than clinical judgment. Notably, Junge labeled me as "combative" based on subjective impressions, revealing a reliance on stereotypes and a failure to understand or respect my concerns. This unprofessional assessment unduly influenced the supervising physician, who accepted these biased characterizations without scrutiny, thus perpetuating unjust and unequal treatment. Additionally, Junge blatantly ignored my clear statement that I did not want to participate in any educational efforts by bringing others into the appointment, demonstrating a lack of respect for my autonomy and boundaries. Such behavior highlights a problematic attitude toward patient rights and diversity. To address these serious issues, Junge would benefit immensely from targeted implicit bias training and cultural competency courses designed to improve interactions with patients of diverse backgrounds. These interventions are crucial to fostering equitable, respectful, and culturally sensitive healthcare practices, and to preventing future instances of discriminatory behavior.

The physicians & PA are great! But Physical Therapy there is awful since Barry & Steve left. They…read morereally strived to help optimize recovery with various modalities besides exercise. Now there is only 1 person who walks around with the computer doing his note while telling patients what exercises to do. Unfortunately I've been told that the therapists at Outpatient Rehab at East Campus don't do much either. Very disappointing for a Loma Linda facility.

Parking. There's valet available during the week but not on weekends. Handicap parking is a small…read morearea right at the front of the adult hospital. (The new glass building) self park structures take a bit of a walk. There's two I used the lot on the south side of the hospital off Barton Rd and Anderson st. It's across the street off Barton. Multi level covered structure. Take the elevator or stairs to the bridge level, walk across the bridge. Then take elevators or stairs back down to ground level. It'll bring you in between buildings. The adult hospital will be on the right hand side. Gift shop will be at this entrance, follow the hall straight to the front check in area. You'll obtain a wristband to pass thru security desk. Just behind security are the elevators. To the left of the security desk is the cafeteria. All staff were very kind and helpful. While I was wandering around looking for the correct entrance a lovely staff assisted me and continued to walk me in the right direction. Over and beyond helpful always brings an extra comfort when family members are undergoing surgery or recovering. The quality of service here exceeded expectation.

I can't say enough good things about the care my mother-in-law received at Loma Linda University…read moreMedical Center. Going through cancer treatment is incredibly difficult, but the team here made all the difference. Every nurse we interacted with was kind, attentive, and genuinely compassionate. They didn't just treat her--they cared about her as a person and supported our whole family through such a hard time. The doctors were outstanding as well. A very special thank you to her oncologist, Dr. Kenni. He was not only incredibly knowledgeable, but also patient, reassuring, and truly compassionate. He took the time to explain everything and made sure we always felt informed and supported. The level of care we experienced here was exceptional. We are so grateful to everyone at Loma Linda for the compassion and dedication they showed during such an important time in our lives.

Fast, helpful, and efficient! Every visit has meet my needs…read moreand staff is competent in their responsibilities. Doctors are always quick and to the point without rushing you out. Waiting is never drastically long considering it is an urgent care and times will of course vary. My only complaint is for front desk window attendants, a smile goes a long way!

10/10 experience with this lovely office / staff. They are so helpful with top tier care quality!…read moreI've been here a few times and is overly satisfied with each visit.

My problems are (1) with management; and (2) with one surgeon. I now have one good surgeon…read more 1. This office is poorly managed. I regularly spend 15 minutes on hold. I often hang up in disgust. While waiting to have surgery on my leg, I noticed the floor was dirty. So they've got all this equipment that is sterile, but there is dirt, like pieces that come off one-use surgical equipment, on the floor. When I mentioned this to the ultrasound tech, she said that the floor is never mopped between surgeries. 2. I had my gall bladder removed by a Dr. Tran. This was because I had some gall stones and was told that once the gall bladder makes some, it will make more, so the only solution was to remove the gall bladder. But after the surgery, I continued to have problems. I wound up staying at Corona Regional 3 days. Why? Dr. Tran left the gall stones behind after the operation. This gave me pancreatitis and elevated liver enzyme levels. When I tried to discuss this with Lisa, the manager, she wouldn't return my calls. I finally went to Mission Surgical and waited until someone could point her out and that she was free. I showed her the hospital work. In the end, all she would say was that, under those circumstances patients were referred to some other specialist to remove the stones! No way would they take responsibility for bad surgical technique. The only reason I went back to Mission Surgical is that my podiatrist insisted one of their surgeons is excellent. I recommend you avoid Mission Surgical unless you know your surgeon is trustworthy because its a bit of a crapshoot and management sucks.

Dr. Mina Saeed WORST GENERAL SURGEON. DO NOT TRUST THIS DOCTOR OR THIS FACILITY THEY STAND BEHIND…read moreMALPRACTICE. !!!! This doctor diagnosed incorrectly and performed an unnecessary surgery that is now creating complications. Now they are sending us bills to pay the doctor for what he did. This is complete malpractice and for a facility to stand by what he did its really disturbing. It really makes us think the facility has never reached out or investigated the doctor for what he did. No one is taking responsibility. Even the staff has been very nasty and has not been willing to provide any help.!!! It's doctors like this that give facilities and other doctors a bad name. READ THIS BEFORE CHOOSING THIS FACILITY OR THIS DOCTOR.

What a joke! First of all Dr.Lara storms in irritated because we brought in several different test…read moreshowing my wife has vascular disease. " what are all these test for!". He's so irate when he asks the nurse to grab him some machine she fumbles all over the room to find it .(man he had her shook up!) Then he goes on to say you had two DVT! I'm in the same boat as you ! I CAN'T HELP YOU! As he runs out of the room clicking his heels !

Dr. Lara and his staff are amazing. I had to have my gallbladder removed. Initial consult Dr. Lara…read moretook time to explain surgery, drew diagrams to aid in education and answered all my questions. His medical assistant and staff were extremely helpful and available. The surgery was performed outpatient at Riverside Community Hospital. The staff there were professional, competent and friendly. Surgery went well with no complications as expected with such an experienced surgeon. I did a lot of research and had consults with 2 other surgeons and Dr. Lara was hands down the perfect surgeon to take care of me. Highly recommend Dr. Lara.