Dr. Pratt has been my primary care physician for 20 years. I have the utmost respect for his…read moreprofessionalism and empathic approach in his medical practice. I have personally benefitted greatly from knowing that Dr. Pratt is an excellent clinician and when he believes I require a referral to a specialist he does not hesitate to refer. In addition, due to a long chronic illness of 30 years as well as undergoing over 13 surgeries during the time I have been a patient of Dr. Pratt's practice I can say with a high degree of certainty that Dr. Pratt listens to my health care issues carefully, he helps me focus on the primary issues and I have never left his office once without feeling respected and knowing that I have received more than adequate care. Thank you to Dr. Pratt and his office staff. I am truly grateful.

Dr. Pratt was recommended to me by another doctor. I called his office 4 of the 5 weekdays last…read moreweek to get information about his services, some days multiple times to make sure I was calling during office hours. No one answered the phone! I even left a message with the answering service. No one called me back. I finally got through today and mentioned my trouble reaching anyone. The receptionist seemed irritated, though I was not in the least upset in my tone. I asked a few questions and was told he is no longer taking new patients. I can only assume this is true, as I never got the chance to speak to the doctor. Aside from sharing my experience with other readers, I'm partially leaving this review in the hope that the doctor reads this and discovers and rectifies the issue of no one answering his calls last week. Very disappointing.

I just moved to the area and was in need of a new Doctor, I have type 2 Diabetes and need someone…read moreto help me manage my condition. Also, I hate the early stages of "getting to know your Physician" and feeling like you can trust them. However, with Dr. Wheeler...from the beginning of the appointment he made me feel comfortable and really listened to me. I also found him very understanding and knowledgeable of my condition and overall I felt like I could trust him. He made some great recommendations on how to better manage my Diabetes and very happy with how the appointment turned out...seeing him in a month and am looking forward to that follow up. Also, I found the office team to be very friendly and accommodating. Had some issues with the Pharmacy and needed to reach out a few times with the office team to follow up. Each time I called I found them to be cheerful, helpful and able to help facilitate my situation.

Dr Wheeler is amazing, the 3 stars are for reception only Dr W would get 5 stars. They put you on…read morehold forever and then were rude and combative It has happened 3 times now.I had to hang up on them when dealing with my injured wife. Just horrible.

Dr. Alex De Moraes has been my physician for roughly six months. As a healthcare professional…read moremyself, and an executive focused on patient experience, I couldn't be happier with my decision to join his practice at Napa Valley Personalized Care. I initially decided to seek out a new physician because I was extremely frustrated with the amount of time my previous doctor spent with me during the appointment. If I spoke to him for more than five minutes I considered myself lucky. Add to that the frustration of multiple lengthy delays in the waiting room when I had arrived 15 minutes ahead of time as requested. The final straw was when my doctor read a lab results wrong. Fortunately, I had reviewed them myself before the visit, and was able to correct his mistake. It's scary to think of the mistakes that likely routinely happen and go unnoticed by less informed patients. Dr. De Moraes has been spectacular. He spends the time with me to talk about my holistic well-being, rather than the symptoms that brought me to the clinic that day. He is personable, thoughtful, thorough and when I leave his office, or speak to him on the phone, I don't worry that something might have been missed. On one occasion the pharmacy I go to made a mistake on a prescription late on a Friday evening. I was sure I'd have to wait until Monday, but he was available to correct the pharmacy's mistake while I waited and there was no issue. I think what I like most is that he remembers my name as patient, which is what prompted this review. I saw him in the grocery store weeks after I'd seen him and he remembered my name, and asked how I was doing. How crazy is that? My previous doctor wouldn't have known me if I was the only person in the room. Would your doctor know you? I'm extremely happy with my decision to choose Dr. De Moraes as my physician. As I mentioned, I'm a healthcare professional myself and can be very critical of the broken system we all have to endure. Dr. Moraes made has made my healthcare easy to manage and immensely less stressful. I would recommend him to all my friends and family and trust him with my well-being. Thank you Dr. De Moraes!

My mother was under the care of Dr. Alex De Moraes at The Meadows Of Napa Valley Skilled Nursing…read moreFacility while convalescing from surgery for a small bowel obstruction. While the most alarming incident -- involving verbal abuse -- occurred just before her discharge, there were other episodes of negligence during her stay there that can be attributed to Dr. De Moraes. During her stay at the facility, my mother was having very severe breathing problems related to chronic heart failure and post surgery complications. Dr. De Moraes was very resistant to input from both family and cardiologist regarding my mother's heart failure-related breathing issues that are relieved by diuresis. He was extremely upset that I was advocating for urgent attention to this matter and he complained vigorously when I consulted with my mother's cardiologist from UCSF and asked her to call him. The first time Dr. De Moraes spoke to my mother's cardiologist, he denied any signs of fluid overload in my mother and rejected the possibility that this could be causing her breathing issues. Based on my experience as her main caregiver and, seeing that her breathing continued to worsen, I contacted my mother's cardiologist once more and asked her to please call Dr. De Moraes again to try to get him to begin diuresis urgently. After speaking to the cardiologist the second time, Dr. De Moraes finally proceeded to prescribe a version of the recommended treatment. However, Dr. De Moraes refused to administer the medication in the correct dosage and manner and, had my mother complied with De Moraes' dosing, it would have been in great excess of what has been determined as the maximum dosage she can tolerate without experiencing acute kidney injury. My mother, knowing this, was able to refuse the quantities that Dr de Moraes had prescribed and instead she took the medication according to her cardiologist ongoing recommendation. Soon the diuresis began and within 24 hours, her breathing began to improve dramatically. After a few days at The Meadows Skilled Nursing, my concern was increasing about the care of my mother was receiving under Dr. De Moraes and so I began to make plans for her discharge early the following week. Beginning on Saturday afternoon, my mother began having painful spasms and cramping in her rectum and anus. After multiple telephone calls to the facility alerting them of the situation and suggesting that they evaluate her for a fecal impaction, the head of nursing examined her late Sunday afternoon and consulted with Dr. De Moraes. I assume they concluded she had hemorrhoids because De Moraes prescribed Hydrocortisone cream which was administered 16 hours later. All day Sunday, all day Monday and all morning Tuesday, my mother was experiencing waves of spasms and cramping every 15 to 20 minutes and would cry out in pain with each of these episodes. I continued to make contact Head Of Nursing by phone and was told that the doctor had decided the plan of treatment and that I should not continue to interfere. Finally, on Tuesday morning when she was about to be transferred back home, I insisted that they not release her without the doctor examining her. O was told he Had already seen her but actually that was before the fecal impaction symptoms emerged. So I insisted they allow me to speak to the doctor directly by phone. He became very upset with me, calling me the worst family member he had ever had to deal with and saying that I was creating a "barrier of care." I told him that I was acting out of love for my mother and that I was very concerned that she was suffering from a severe fecal impactation and did not think it was a good idea for them to release her from their care without addressing the acute condition and determining whether or not she was in any danger. At that time he made several threats about refusing to discharge her and cutting off our ability to communicate by FaceTime during the rest of her stay (this is all taking place during the Covid-19 crisis and visitors are not allowed into the facility). He finally agreed to examine her and within five minutes was in her room. Upon examination, my mother was found to be fecally impacted and the impaction was cleared. She was then discharged and transported home. The pain did not come back and has not come back since. Her 48 hour ordeal was now over. However during the process Dr. De Moraes proceeded to verbally abuse my mother calling her the worst patient he had ever had, a disgusting person and other such things, and saying that she "didn't deserve to be alive." My mother has been very upset in the time since she experienced this abuse. Her memory of the constant waves of excruciating pain, the negligence and the doctor's verbal abuse run through her head throughout the day causing her a great deal of PTSD-like distress. She has had several nightmares involving the doctor as well.

Dr Suard is an incredible physician. He is not only extremely knowledgeable, understanding, and…read morecompassionate but he also is caring, professional and personable. I have been going to Dr Suard for 30 plus years. He has helped me get through many life altering issues and I cannot say enough good things about him.

Dr Suard is one of the most caring, supportive and knowledgeable Doctors, that I have been…read morefortunate to have in my Life. He goes " above and beyond" for his patients. I am truly blessed to have him as my doctor. Thank God , I am his patient.

Dr. Row has always been a good doctor to me since I selected her back in 2005. She has always been…read morefriendly, informative, and I don't get that feeling that I'm being rushed through my appointments. I also enjoy the fact that she is English speaking, and that I can clearly understand her! She has always been good at diagnosing my medical issues and tending to my medical needs. I had a ton of bad experiances with the doctors over at the Pleasanton facility that I finally decided to nut it up and take on the crappy parking over in Walnut Creek just to get a quality general practicioner! Since Dr. Row is of Asian decent, she is also well informed of the medical issues that come with my half Asian ethnicity. I liked her so much my mom ended up switching to her too! 5 happy and healthy stars to Dr. Row!

Just called the 'on-call' doctor, because after being in the emergency room and having surgery, I…read morewas having a reaction. The ER doctor encouraged me to take pain meds and call my primary on call if any symptoms from medicine should arise. So I was having symptoms from the medicine and decided to call my "primary on-call" Some young guy stumbled and all over his words as he answered and introduced himself as the answering service. He took my information, told me to hold on, came back 5 mins later telling me he couldn't get ahold of her, but he had left her a message and she would call me right back. A few minutes later, the young kid calls me back and says 'Dr. Williams said you should go to the ER' I said - 'they told me to call my primary' His response: 'well if the hospital let you go, just do whatever they said don't worry about it' He ended with, 'well like I said, Dr. Williams said it's 3am and to just go to the hospital. Quality

Jeannette is comprehensive in her medical practice providing care for all my issues, not just…read morelooking narrowly at a specific problem. She's very easy to talk to, her office is efficiently run and very helpful. Easy to get apt.s Last year she started the "Family Practice Direct" model of health care and I hope I can always remain in her practice.

When my gynecologist was out of town and I started to give birth to my son it was Dr. Armwstrong…read morewho delivered him, Caesar part, surgery having me cut open to let hime out. BUT Dr. Armstrong was SO GOOD at the surgery that in 6 weeks I was so completely healed I was able to go skiing. Also, when I was allergic or had side effects to something, he has been able to let me know what to take that is so much better.

I have been going to an OBGYN for over 30 years now. Leaving Kaiser I was looking for a new one in…read moremy network. I have never been so uncomfortable in an appointment. The clothe they gave me to cover barely covered anything. The gel they used for the ultrasound apparently was just going to be left on me while the rest of the appt continued. I had to ask for towels to clean up my chest. The assistant brought back the smallest wet towels to help clean up but I had to ask her to go back multiple times to get more. I was left on a table completely naked. Imagine a table napkin is all you are given to cover yourself. The worst part was when Dr. Armstrong asked me to help with the procedure for the pap smear. I can't go into details here, but I will be filing a complaint with the board. I want to warn women not to go and to not let your daughter's go either.

I had rotated cuff surgery in 2004from Dr Franzino.He did a outstanding job.I live in Idaho now but…read morehe is the best so far

I was originally booked for my initial appointment, same day i booked i got a text stating i would…read moreneed to reschedule as the dr was unavailable, ok booked for the following week. The nignt before I got a text message stating my appointment was cancelled and rescheduled to today, july 13th. I did my paperwork prior to arrival as well as brought my imaging disk from my MRI with me as well as my 11 year old daughter .... we are sitting in the reception area for no longer then 3 minutes when i hear one of the 3 ladies behind the desk casually say 'retard' in her conversation with the other employees. Uhh what? 2 seconds later she says 'shit' so i stand up look at them and say uhh hello? Language as i point to my daughter. The one speaking doesnt look at me, her coworker begins to 'whisper' and tells her to 'shut up, that lady is mad, she heard you theres a kid here' Woman with the professionalism of a potato makes eye contact with me, laughs it off and they continue to whisper. I get into the waiting room and there is a bunch of confusion surrounding my MRI results. 25 minutes later one of the women comes in tell me because they would have to get medical consent from my attorney to get my records released to them the doctor said to cancel my visit and i would have to come back another day. This was my 3rd attempt at actually being able to have my appointment, i completed everything they asked me to do in preparation for my appointment but on thier end they waited until im sitting in the office to figure out what they needed on thier end. And because they would need to reach out to my attorney they couldnt be bothered. Absolutely unprofessional from start to finish. The doctor couldnt be bothered to come in to the room himself to speak to me directly after a mistake on thier end and absolutely wasting my time. If i could give less stars i would. Please note this is at his Oakland, CA practice. 7677 oakport drive