Dr. Kenneth Ross and his staff are wonderful. I'm always met with warmth and kindness. After a…read morescheduling glitch in their software, Carla went above and beyond to reschedule my appointment. Dr. Ross always takes the time to really listen, he explains things clearly, and he never makes me feel like my questions are an annoyance. So many doctor's egos do not allow them to listen and respect their patients. Not Dr. Ross! He's the real deal. He genuinely cares about his patients and it shows; and in turn, so does his staff. He leads by example. I highly recommend him to anyone looking for a highly experienced and knowledgeable family doctor who treats their patients with care and respect. Thank you Dr. Ross, Carla, Jessica and the entire team.

We have been patients of Dr. John for many years, and now of his associates, Dr. Ross, Dr. Patrick…read moreDermody and their nurse practitioners for many years. We are very pleased with their competencies, professionalism, and pleasant and supportive manners. They are good listeners and don't hesitate to call for meds and lab work if needed. Their office staff is also very pleasant and helpful, and it is usually easy to contact them by phone.

Dr Suard is an incredible physician. He is not only extremely knowledgeable, understanding, and…read morecompassionate but he also is caring, professional and personable. I have been going to Dr Suard for 30 plus years. He has helped me get through many life altering issues and I cannot say enough good things about him.

Dr Suard is one of the most caring, supportive and knowledgeable Doctors, that I have been…read morefortunate to have in my Life. He goes " above and beyond" for his patients. I am truly blessed to have him as my doctor. Thank God , I am his patient.

Found myself in need of a medical professional for vascular surgery. I was referred by my PCP, and…read moream very impressed by Dr Brooks. He is very patient and very detailed about what is going on in with a procedure with him. I'm having my legs fixed up so I'll keep updating as we move merrily forward. I think if it had been a different dr, I would have skipped getting this done. The staff are fun and polite professionals. The ultrasound tech did a great quick job and I feel very comfortable with this team

Dr. Pratt has been my primary care physician for 20 years. I have the utmost respect for his…read moreprofessionalism and empathic approach in his medical practice. I have personally benefitted greatly from knowing that Dr. Pratt is an excellent clinician and when he believes I require a referral to a specialist he does not hesitate to refer. In addition, due to a long chronic illness of 30 years as well as undergoing over 13 surgeries during the time I have been a patient of Dr. Pratt's practice I can say with a high degree of certainty that Dr. Pratt listens to my health care issues carefully, he helps me focus on the primary issues and I have never left his office once without feeling respected and knowing that I have received more than adequate care. Thank you to Dr. Pratt and his office staff. I am truly grateful.

Dr. Pratt was recommended to me by another doctor. I called his office 4 of the 5 weekdays last…read moreweek to get information about his services, some days multiple times to make sure I was calling during office hours. No one answered the phone! I even left a message with the answering service. No one called me back. I finally got through today and mentioned my trouble reaching anyone. The receptionist seemed irritated, though I was not in the least upset in my tone. I asked a few questions and was told he is no longer taking new patients. I can only assume this is true, as I never got the chance to speak to the doctor. Aside from sharing my experience with other readers, I'm partially leaving this review in the hope that the doctor reads this and discovers and rectifies the issue of no one answering his calls last week. Very disappointing.

I've been a patient of hers for years. Now I can't get my meds refilled or an appointment to see…read moreher. I was just informed she only works 3 days a week and half days at that!

Great patient rapport and listening skills, with easy to understand explanations & diagrams.read more

Went to see him for strained shoulders. He showed me some exercises and was to send them to me but…read moreI never got them. I asked for pain medicine he said 800 mg Motrin 3times a day. I ate two servings oatmeal then took first 800 mg and got ill feeling. I asked him for something else so he then sent me a letter dropping me from his practice it is ok because he wasn't very helpful was he

I had the good fortune to be advised to meet Dr De Moares today…read more What an incredible gentleman and Dr. I'd be inclined to say the mold for such doctors has long been lost. Patient. Thorough. Courteous. Personable. Handing you a letter summarizing directives, that he personally types for you. Resourceful in that he goes the extra mile to explain some complex notions in order to better memorize and apply the directives he offers. He is the ray of light at the end of the tunnel where most doctors decided to give up on manners and genuine care for patients. The staff was extremely nice and the facilities pristine. I can only highly recommend the doctor and that medical office together. Thank you warmly dear Dr De Moraes. You are a gem and it is an honor to have met you.

From the owner: Napa Valley Personalized Healthcare provides the highest level of concierge primary care. Our…read morephysicians foster strong patient relationships through ongoing, unrestricted communication. We take the time necessary to listen, understand and fully address the individual needs of our patients.

Best medical ever....(Dr. Ross) Office staff pleasant,…read moreefficient and everyone seems to get along well.

Horrible. Extremely rude and stupid receptionists. They don't answer the phone; so unprofessional;…read moreavoid!

Best doctor ever , jay s is lame , I know for a fact they answer their phones . There busy because…read morethey rock , get a life jay s!

Dr. Reid is wonderful...the kind of doctor that actually cares and takes the time to listen and…read morehelp. I feel comfort seeing him, I really don't trust other doctors. I cried when he first retired.

Dr. Alex De Moraes has been my physician for roughly six months. As a healthcare professional…read moremyself, and an executive focused on patient experience, I couldn't be happier with my decision to join his practice at Napa Valley Personalized Care. I initially decided to seek out a new physician because I was extremely frustrated with the amount of time my previous doctor spent with me during the appointment. If I spoke to him for more than five minutes I considered myself lucky. Add to that the frustration of multiple lengthy delays in the waiting room when I had arrived 15 minutes ahead of time as requested. The final straw was when my doctor read a lab results wrong. Fortunately, I had reviewed them myself before the visit, and was able to correct his mistake. It's scary to think of the mistakes that likely routinely happen and go unnoticed by less informed patients. Dr. De Moraes has been spectacular. He spends the time with me to talk about my holistic well-being, rather than the symptoms that brought me to the clinic that day. He is personable, thoughtful, thorough and when I leave his office, or speak to him on the phone, I don't worry that something might have been missed. On one occasion the pharmacy I go to made a mistake on a prescription late on a Friday evening. I was sure I'd have to wait until Monday, but he was available to correct the pharmacy's mistake while I waited and there was no issue. I think what I like most is that he remembers my name as patient, which is what prompted this review. I saw him in the grocery store weeks after I'd seen him and he remembered my name, and asked how I was doing. How crazy is that? My previous doctor wouldn't have known me if I was the only person in the room. Would your doctor know you? I'm extremely happy with my decision to choose Dr. De Moraes as my physician. As I mentioned, I'm a healthcare professional myself and can be very critical of the broken system we all have to endure. Dr. Moraes made has made my healthcare easy to manage and immensely less stressful. I would recommend him to all my friends and family and trust him with my well-being. Thank you Dr. De Moraes!

My mother was under the care of Dr. Alex De Moraes at The Meadows Of Napa Valley Skilled Nursing…read moreFacility while convalescing from surgery for a small bowel obstruction. While the most alarming incident -- involving verbal abuse -- occurred just before her discharge, there were other episodes of negligence during her stay there that can be attributed to Dr. De Moraes. During her stay at the facility, my mother was having very severe breathing problems related to chronic heart failure and post surgery complications. Dr. De Moraes was very resistant to input from both family and cardiologist regarding my mother's heart failure-related breathing issues that are relieved by diuresis. He was extremely upset that I was advocating for urgent attention to this matter and he complained vigorously when I consulted with my mother's cardiologist from UCSF and asked her to call him. The first time Dr. De Moraes spoke to my mother's cardiologist, he denied any signs of fluid overload in my mother and rejected the possibility that this could be causing her breathing issues. Based on my experience as her main caregiver and, seeing that her breathing continued to worsen, I contacted my mother's cardiologist once more and asked her to please call Dr. De Moraes again to try to get him to begin diuresis urgently. After speaking to the cardiologist the second time, Dr. De Moraes finally proceeded to prescribe a version of the recommended treatment. However, Dr. De Moraes refused to administer the medication in the correct dosage and manner and, had my mother complied with De Moraes' dosing, it would have been in great excess of what has been determined as the maximum dosage she can tolerate without experiencing acute kidney injury. My mother, knowing this, was able to refuse the quantities that Dr de Moraes had prescribed and instead she took the medication according to her cardiologist ongoing recommendation. Soon the diuresis began and within 24 hours, her breathing began to improve dramatically. After a few days at The Meadows Skilled Nursing, my concern was increasing about the care of my mother was receiving under Dr. De Moraes and so I began to make plans for her discharge early the following week. Beginning on Saturday afternoon, my mother began having painful spasms and cramping in her rectum and anus. After multiple telephone calls to the facility alerting them of the situation and suggesting that they evaluate her for a fecal impaction, the head of nursing examined her late Sunday afternoon and consulted with Dr. De Moraes. I assume they concluded she had hemorrhoids because De Moraes prescribed Hydrocortisone cream which was administered 16 hours later. All day Sunday, all day Monday and all morning Tuesday, my mother was experiencing waves of spasms and cramping every 15 to 20 minutes and would cry out in pain with each of these episodes. I continued to make contact Head Of Nursing by phone and was told that the doctor had decided the plan of treatment and that I should not continue to interfere. Finally, on Tuesday morning when she was about to be transferred back home, I insisted that they not release her without the doctor examining her. O was told he Had already seen her but actually that was before the fecal impaction symptoms emerged. So I insisted they allow me to speak to the doctor directly by phone. He became very upset with me, calling me the worst family member he had ever had to deal with and saying that I was creating a "barrier of care." I told him that I was acting out of love for my mother and that I was very concerned that she was suffering from a severe fecal impactation and did not think it was a good idea for them to release her from their care without addressing the acute condition and determining whether or not she was in any danger. At that time he made several threats about refusing to discharge her and cutting off our ability to communicate by FaceTime during the rest of her stay (this is all taking place during the Covid-19 crisis and visitors are not allowed into the facility). He finally agreed to examine her and within five minutes was in her room. Upon examination, my mother was found to be fecally impacted and the impaction was cleared. She was then discharged and transported home. The pain did not come back and has not come back since. Her 48 hour ordeal was now over. However during the process Dr. De Moraes proceeded to verbally abuse my mother calling her the worst patient he had ever had, a disgusting person and other such things, and saying that she "didn't deserve to be alive." My mother has been very upset in the time since she experienced this abuse. Her memory of the constant waves of excruciating pain, the negligence and the doctor's verbal abuse run through her head throughout the day causing her a great deal of PTSD-like distress. She has had several nightmares involving the doctor as well.