I paid Brandi lots of money. She sent me aggressive all caps emails. She gave me homework, I…read moresubmitted it and then she schedule a one hour meeting where she reviewed it in front of me. I had big questions about long term investments and she told me I could save money by changing my cell plan. She came recommended from a friend, but my experience was nothing short of disappointing. The entire time we worked together she made me feel like I was lucky and she was doing me a big favor. She has some formula with some pretty antiquated forms. . I regret working with her.

Brandi is a rock star! She knows her stuff, and you'd be lucky to work with her! After years of…read moresort-of doing things right while working, raising our kids, and not thinking much about money, my husband and I spent eight months working with Brandi on all pieces of our planning, all on Zoom making it convenient for our busy lives. We took deep dives into our short- and long-term savings/investments, budgeting, insurance and benefits, tax-related considerations, estate planning, retirement planning (and it's better than we thought!), and more. We shored up many pieces that needed an expert's touch, so have much more faith in where we are financially. Even better is that she does all of this work through a values-based lens, which really worked for us. And we can reach out to her from now on at her office hours to ask questions that come up for us. If you're looking for a comprehensive plan, and are willing to do work along the way, hire Brandi. I'm so glad that we did.

Love this team. They take such care of each person they deal…read morewith. I'll always go out of my way to choose them.

Always got prompt replies from my agent Ms Qiu. Highly recommend her professional services.read more

Fast, efficient, and reliable management of customers by volume. Per usual, Schwab customers are…read morehands on and come so young as teenagers all the way to the wise and well seasoned. Staff is friendly, well trained, team oriented, and pragmatic while always professional. It speaks volumes when they can impress my young teenage son as well as my mother-in-law during the high volume seasons.

4.0 million gone and schwab did nothing but screw two handicapped guys…read more My father trusted Schwab with his life savings for decades. He loved his Schwab account. He developed dementia later in life, and I, his autistic son, went to Schwab to ask for help after noticing something was very wrong. Instead of helping, Schwab pretended to assist us -- dragging things out for nine months, answering slowly, all while running out the statute of limitations. When time expired, they told us they would do nothing to recover the money. Over $4 million dollars was stolen from his Schwab trust account. 140 checks were written from an account that should never have had checks written from it. My father NEVER wrote checks on his Schwab account -- he only used his Wells Fargo account to cover bills, protecting the principal at Schwab so it could generate income ($120k-$150k a year). Schwab never warned us, never protected him, and let criminals bleed the account dry. Because of Schwab's failure: My father died penniless in a public institution. I, his dependent son, ended up homeless. We were forced to pay $318,000 in taxes to the IRS and Franchise Tax Board -- for money that had been stolen. Schwab ran the clock out rather than helping a loyal client and his disabled son. They showed no ethics, no urgency, and no human decency. Trust Schwab if you want to risk your family's entire future.

Gary was very professional and very helpful. Went over and beyond my expectations…read more Gave really great advice and took his time to explain it well. Would recommend!

Gary is extremely knowledgeable and stays up to date in his education which is extremely important…read moreto me. He listened and provided answers to immediate concerns and met all expectations (and then some!). Highly recommend Gary to anyone who is looking for an expert in the finance/tax planning field.

Exceptional! I…read morereached out to Kenny about multiple insurance products - long term care, term life, whole life. Let me step back and say this first - My family has a long history of buying all sorts of insurance over the last 30 years. In that time, we have met many people in the insurance industry across various roles. With that context in mind let me say this. Kenny is amongst the most thorough, knowledgeable, and helpful people I have ever met. He is not trying to just "sell you something." Instead he works hard to understand why it is that you think you need the insurance you have asked him about, he uses his intellect and creativity to suggest other options if they are appropriate (his feedback many times proved better than my own initial assumptions and work), and wants above all to help you. He is responsive, razor sharp, and high integrity. I started this review with the word "exceptional" - well, there is "exceptional" and then there is "truly exceptional" and then there is "rarely seen level of exceptionalism" - and for me, Kenny is just that.

Was overwhelmed with trying to figure out my financial future, and Kenny took the reins. He was…read morepatient, comprehensive, and extremely helpful in providing lots of options. Definitely a trusted provider that I can't recommend enough.

Francis was very kind and knowledgeable. I used him after my dad passed away, all the way through…read morewhen my mom passed. I miss our annual talks.

I feel bad leaving a bad review because Francis tries and he is a small business, but I feel others…read moreshould be warned about his limitations. Francis did our taxes the past two years. Francis does not file electronically because he does not want to pay the fee to be a tax preparer, so he requires you to drop off all forms in person at his house and will not accept anything electronically. Again because he doesn't pay for the tax preparer version of TurboTax, he has you log onto his computer to access all stock transactions from any third party software like Wealthfront or eTrade, which made us very uncomfortable and need to change all our passwords. Some reading this will know that above a certain income level the IRS requires you by law to file electronically. Surprisingly Francis did not know this and was annoyed and angry when I pointed it out, and I had to argue with him to get him to figure out a way to help us file electronically (I also offered to pay him for his time and find someone else if he didn't want to do it, which he didn't want), which was very awkward. He also had never heard of a backdoor Roth and initially gave us incorrect advice, which should have been a big enough red flag not to use him. The final straw was that this year, our taxes were rejected and we are still dealing with the IRS for a claim related to our social security tax exemption being filed incorrectly. Francis is nice enough and tries very hard, but his refusal to do things electronically and his inexperience with common tax issues outside a certain income bracket would make him a poor fit for many.

This review is specifically for Gordon Yeung at 3478 California Street Branch…read more My sister and I have been helping my parents with their Schwab accounts. We came into this branch twice in May & June 2025 and Gordon was very helpful. He made sure that my parents had their questions all addressed. He was very knowledgeable, kind, and patient. Big thanks to Gordon Yeung!

How My Family Lost $6.5 Million in Property and Savings Because of Charles Schwab's Failure to Act…read more My father, a lifelong scientist, invested with Charles Schwab for decades. He had several million dollars in investments and earned over $150,000 per year in interest income -- which he lived on. He never touched the principal except on two rare occasions. When needed, he would borrow against our family homes in Marin County or Lake Tahoe -- sometimes up to $500,000 -- instead of withdrawing from his investment accounts. We didn't grow up wealthy. My father bought a small cabin on Donner Lake for $12,000 and our primary home in Marin County for $22,000. By the time this happened, those properties alone were worth nearly $3 million. In 2009, my father set up a family trust and appointed Wells Fargo as trustee, specifically to ensure I would be cared for later in life due to my autism and disabilities. He even worked seven additional years, just to make sure I would be safe. My father gave me a beautiful life. Losing him was painful. But to be defrauded -- by people we trusted to protect us -- has been a waking nightmare. As he started showing signs of dementia, I began to notice irregularities. I tried to get help from the very people we had trusted: * Our bookkeeper * My father's accountant * The Wells Fargo trust manager * A supposed assistant working with them But I quickly realized they weren't helping -- they were obstructing. They lied, manipulated documents, and rerouted my efforts every step of the way. When I began investigating, it became clear: each person had pocketed anywhere from $200,000 to over $1 million. This wasn't just theft -- this was a calculated conspiracy to defraud us, with insiders controlling access to statements, communications, and bank permissions. Ultimately, more than $3.2 million was stolen from my father's Charles Schwab account -- money he never would have touched, money meant to support me for life. Because of this theft, we were forced to sell or lost nearly $6.5 million in property and lifetime savings. Charles Schwab's fraud department -- including agents like Rena Meinki and Don Woosley -- failed to act when we reported this. Instead, they stalled for months, saying they were "investigating," only to later claim it was too late to recover anything. They knew my father never wrote checks from that Schwab account. He only used Wells Fargo for disbursements. And yet, over 140 checks were processed on the Schwab account without any endorsements, destinations, or record of deposit -- most of which were completely unauthorized. We weren't just robbed. We were betrayed -- by people who were supposed to protect us.

I have met with Christine Teh three times now. As a math teacher and professional, I have always…read morefelt a bit of shame and embarrassment about not being able to get a handle on taxes and finances. Christine was so encouraging. She took the mystery out of all the mess and gave me the confidence to take ownership of my finances. I always felt safe to ask any question, and she always answered in a way I could understand. This coaching experience has been life-changing! I cannot speak highly enough of Christine Teh and the invaluable financial guidance she has provided.

Christine is unlike anyone I've ever worked with. I'm 71…read moreyears old and have worked with many financial professionals throughout my life--including tax professionals, advisors, and planners--but Christine is truly in a league of her own. Her level of knowledge is unmatched, but what stands out even more is the heart she brings into every interaction. You can feel her care. She's not just doing a job--she's devoted. Devoted to your clarity, your security, your peace of mind. With Christine, I feel both grounded and supported. She holds a rare blend of precision, presence, and genuine dedication to your well-being. I wholeheartedly recommend her to anyone seeking more than just financial expertise. With Christine, you're not just hiring a professional--you're inviting in someone who truly cares about you. Thank you, Christine, for always showing up with such love, compassion, and integrity.