Professional installation that is well done. They did a great job hiding wires behind the wall and…read moremoving an electric outlet to to make sure the mounting looks as good as possible. They didn't he work in a very reasonable amount of time. I think they were fully engaged the entire time. Great work.

Tough. Because there were good and not as goods. I had…read moreseen some good reviews out there on sites and as I wanted to get proactive about getting something set up for my record player besides my cheap speakers, so with some positive reviews I went with On the Wall. A fella came out and looked at the situation. Inside speakers and outside speakers to connect to the record player. When we got a day set on, a guy came out. Really nice guy who knew his stuff, but didn't know this system. It was literally his first time looking at it. He went at it with confidence and got the speakers set, despite the speaker stands missing. When it got time to program it to use he had to just work his way through it. It took more time to get the speakers to turn on right that the installation. They are top of the line speakers, and a great central system. But with the speaker stand situation and feeling hung out to dry on service, it hurt a little.

Raúl and his team did an amazing job installing a mesh network for my home! He first came out and…read moredid a thorough assessment of our needs - outdoor equipment, indoor equipment, daily use, tricky areas, and a few specific preferences - and then provided a full (and very reasonable) proposal for equipment and labor. He even worked with me to find a few things through seasonal sales! When everything arrived, he and his team showed up promptly and were so professional during the installation. He made sure we knew how to work every device, showed us signal strength in every area, and answered every question we had. And when I had more questions a week or two later, he was quick to answer and help me troubleshoot! We are so happy with our WiFi and entertainment systems and can't recommend Raul and his team enough. EngineeRP Tech is the best!!

On 10/26/2025 I had Engineerp Tech install two access point to improve my WiFi signal. They were…read moreprompt, reasonable and their solution solved my problem. They were neat and cleaned up after them selves, I would not hesitate hiring them again if I ever need more technical support!

Switch from FrontPoint was easy and worth it. Nick in support was very helpful. Recommend without…read morehesitation!

I've been purchasing from Alarm Grid for years, and recently decided to replace my Honeywell L5200…read moreLYNX Touch panel that was no longer functioning properly. I put it off for months, but when I finally started researching replacement options, Alarm Grid's videos and information were everywhere--YouTube, forums, and Google searches. After learning that my old panel was discontinued, Alarm Grid's resources clearly explained how to upgrade to the Honeywell/Resideo PROA7PLUS ProSeries 7-inch touchscreen panel, along with adding the PROTAKEOVER module to maintain compatibility with my existing Honeywell 5800 Series wireless sensors. I ordered both the panel and module and received them in just five days with free shipping. Installation was straightforward thanks to Alarm Grid's step-by-step YouTube videos. I did initially have trouble configuring my window and door sensors, but after realizing they needed to be set to "Service 2" in the programming, all my 5816 sensors worked perfectly. I also decided to add monitoring with app-based arm/disarm for just $10 per month. Nicholas Fuller activated my system remotely and made the entire process seamless. Huge thanks to Alarm Grid and the entire team for their expertise, professionalism, and top-notch customer service. I couldn't be more satisfied with the experience!

Sales people lied to me, said credit check would be a soft check like for utilities, but in fact it…read morewas a hard check, I would have never done it if it was a hard check. BEWARE!!

They lied to me too. Don Myer said no hard pull on my credit. Surprise! He lied. He also said I…read moredidn't have to sign a 2 year contract with ADT that his company would cover it if I moved. ( I was renting) Lied again. They did a Sign now contract and clicked away. I cancelled the next day. I love ADT, but High Quality is not High Quality.... buyers RUN!

oh Hannah was very the job and efficient planning on using them in the near futureread more

The guys was so nice and friendly. The price is fair. They are fast, gentle and explain everything…read morefor me.

***UPDATE*** Last…read moreweek I was able to talk with a rep from Help Center Support/Customer Relations. She was very professional in allowing me to fully vent my complaints and frustration about their outsourced, offshore customer service department, and about their billing system. She was also very friendly, so much so that I apologized for the anger and frustration I showed in dealing with customer service. I think she was genuine in stating she didn't blame me. that it was understandable why I got to that point (yes, I'm paraphrasing here). I don't think anything was really resolved regarding corporate practices moving forward, except that she removed the $1 late fee. But the positive result is that I now have an actual corporate customer service person I can contact if any similar issues arise in the future. This is comforting because as I've said about a company outsourcing customer service functions, it both isolates and insulates them from customer complaints. So, this issue's been settled, at least, and we're staying with ADT.

I contacted ADT in late June 2026 to obtain pricing for reactivating an existing ADT system in a…read morehome I had recently purchased. After several missed promised callbacks, an appointment was eventually scheduled for July 10. I specifically requested a phone call before the technician arrived, but no call was received. During the appointment, the technician initially explained that monitoring required a 12-month commitment. I declined to move forward under those terms. After speaking with a manager, the technician returned and presented what I understood to be a different arrangement that would allow my wife and me to evaluate the system before deciding whether to continue. Based on those discussions, I agreed to activate service. When I later contacted ADT to cancel service based on my understanding of the agreement, I was informed for the first time that ADT considered the account to be under a 12-month contract. This was not consistent with my understanding of the terms presented during the installation visit. Since then, I have made multiple attempts to resolve the situation through customer service, the cancellation department, and a formal written complaint. Unfortunately, I have not received a meaningful response and have been forced to escalate the matter through the Better Business Bureau and the Kansas Attorney General Consumer Protection Division. My advice to prospective customers is to carefully read every document, request copies of everything at the time of signing, and verify all cancellation and contract terms in writing before agreeing to service.