My experience here at Stonegate was mentally, physically socially and spiritually reconstructing…read more.. deeply grateful to have serious people who know how to and who are willing to get in the trenches with complicated addicts seeking recovery from the deadly grips of their DOC. God meets you at Stonegate.

It has taken me a few years to write this review due to the trauma suffered while there. The care…read moreis horrible. They lie telling you that you can use the phone when in-fact your phone is taken away and your only allowed to call for 15 min on Sunday and they listen to your conversation the whole time and if you say anything, they don't like they hang up the phone on you. They also call your family and lie to them. When you get mail, you don't get it until a week or so later, they hold onto that without giving it to you when it first gets there. They also put a lady in the middle of the circle of other ladies and be rate her and put her down until she's crying. One lady was not allowed to talk for days because something I'm not sure but supposedly she talked too much or something so they would not allow her to speak for days after that. I was in there because I was taking prescription medication's for pain for 20 years and I needed someplace to be able to get off of these medication's. I was very ill and they refused to take me to the hospital. I asked to leave they said if I left, they would not give him my phone and I couldn't call anybody. I would have to go to the they would take me and drive me to the outside gate of their property and I'd basically be out in the country on my own. Finally, I was able to go to the hospital and when I did go, I had inflammation around my heart and different other health issues because I have health problems also so at that point I was admitted to the medical hospital for a week then I checked out of Stonegate and didn't go back. My legs and feet were so swollen. I couldn't even walk. They also overcharged me for my initial payment that my husband had to pay that they said was my out-of-pocket when I got a hold of my insurance I really only had to pay a lot less than what they charged me, which I never got that money back. They lock you out of your rooms during meal times and you have to ask to go to the bathroom. They unlock the door for you to go to the bathroom and then lock it when you come out. You're also not allowed to sit on the furniture unless they're doing their nightly AA and na meeting. You also have to fill out papers at night to say what you've done wrong in different things like that. You can't say that you've done anything right so it's pretty much putting yourself down all the time I would advise against going here. It's a very unsafe for your health and for your mental physical and emotional and spiritual well-being maybe it's changed now, but it sure wasn't a few years ago. Don't go here they are very mean and deceptive people who worked there a few years ago. Like I said not sure how it is now but id never send anyone there

I'm not sure where the 1 Star ratings come from. I have worked with BSW OP-Grapevine through…read moremultiple surgeries for 15 months. The therapists are top notch, knowledgeable, well educated in the field and only had me, as a patient, as top priority. I would send anyone I know to this facility for successful therapy. My therapist encouraged me through the significant setbacks I faced. Definitely a 5 Star experience.

Friendly and informative staff! Very clean and friendly staff to work with! Great rehab clinic!read more

The Care in this out-of-the-way rehab rehabilitation and skilled nursing facility was surprisingly…read morespot on. When I arrive to see my client, they were changing her and cleaning her. This cost her much pain and led her to cry and scream, which the staff dealt with in the most humane and compassionate manner. They spoke softly, encouragingly, and continue to let her know that they were doing the best they could to help her without causing her any pain. She is always clean, dressed and clean clothes, and in a good mood when I come to visit. The staff to patient ratio seems extremely high, and the executive director is very approachable. I would refer my other clients here in this part of DFW without thinking twice. What a wonderful secret.

Place is dirty, smell like urine, dead bugs, spills are covered with a towel and left there,…read moreresponse times are up to 30 minutes

No one goes to Encompass Health Rehabilitation by choice, you are here when you need to capture…read moreyour independence from an injury or surgery. When I needed this care I chose Encompass and it was the best decision. The nurses, doctors, PT, OT, patient advocates, were all amazing, caring helped me to achieve my goals. 5 Stars on Care

My wife suffered a brain stroke April 18th 2026. This was a devastating situation for our daughters…read moreand I, as she is a healthy and active person. She was two week in intensive care, a week in a regular room and the released to start her treatment at a rehab. I had no idea which rehab to use, and asked for a recommendation, I was recommend Encompass Health, out of many options. My daughter read the reviews and there were a variety of mixed comments, this is mine! From the moment she was moved from the hospital to Encompass, treatment as a patient was very human and very respectful. Once in the rehab, the treatment was nothing short of perfect! The nurses and techs were all very very nice people who obviously take their profession and responsibilities very serious. The director for Encompass himself came to introduce himself and dropped his card in case we needed to contact him for any question or discrepancy, which we never had! The rooms were very nice, clean and kept that way. The therapist were just great, my wife's recovery has been nothing short of miraculous, God in place and the work done the Encompass team and therapist was the best combination to her recovery. The Doctors were constantly visiting and giving updates of my wife's condition. She was offered daily a menu for next days breakfast, lunch and dinner, and the food was just great! She entered the rehab April 6th and was discharged Sunday April 19th, walking, talking and on her way to being independent as she was before the stroke! It is very difficult to see someone you love and have know all your life, suddenly helpless and wondering what the future hold for that person and the family as well! Bear in mind that in this rehab there and many many patients, some in very delicate conditions, so we where not expecting that in a case of some need they staff could react immediately, they did the best at hand and that is accounted for! Thank you to the Encompass Staff on the second floor, thank to your for al you did for my wife recovery, God Bless!!

Greenhouse Inpatient really fought for me and allowed me extra days to work on me. Arturo was a…read moremajor inpact along with Kira and Todd. Alex for detox. All were so supportive during tough times. Beautiful facility and has helped me.

They just need to get there stuff together in some areas but overall a great place to be and Arturo…read moreis absolutely amazing. So is Carly the ta Alex the head ta , Julie my therapist and best friend/ mother figure. And can't forget the best of the best , Renay my mother. God bless you all and thank you for your love patience and support.

Awesome service!! Staff Always greeting with a smile. Nursing staff great as well, very helpful…read more Dr. Botone is awesome, thanks for keeping me healthy

I've had to go to therapy for my hip, ankle, and now my knee. This place has always measured up…read more Clean facility in a nice business park. Knowledgable staff that make you feel not only welcome but wanted and cared for. They not only have done my rehab but have made suggestions for massage places, dry needling, and encouragement that helps me get through these times. As a runner I get troubled when I have to remain immobile for any period of time. They keep telling me stop running. But it hasn't worked yet! Amazing place!!!

I have now lost 6 brand new pair of diabetic socks maked with pink thread on cuff of every single…read moreone. And my eye glasses, plus 4 pair of slipper socks and cash money while living here. Glasses and socks all lost this week. Glad I am going to move. Brand new socks were never worn, marked them with pink thread and was saving them until I got a pair of shoes. Now have shoes, but socks are gone. Was kept in a drawer of a night stand next to door.

This building while small is over running with love all the staff and residents here are treated as…read moreif they are they own family Iv worked a lot of places in the last 12 years and this building has to be the best place I have ever worked the Don Mo is funny, caring and compassionate about her patients and staff, the admin Calvin is smart and funny and fair. All the department heads and staff in all departments are truly amazing souls. Everyone who works there are amazing people with big hearts

The doctors there were very good and if you had questions they made the time to answer. Explain the…read moresituation to our you know exactly what was going on. The nurse is there were wonderful, they were very knowledgeable about my condition and sympathetic to my needs. The therapy staff was terrific. They made sure you got the therapy you needed without putting too much stress on you.. I know if I ever have to go back to rehab I would choose them.

DO NOT GO HERE. They can't keep track of their patients. I work next door and saw one of their…read morepatients lying on the sidewalk next to the hospital building. When I attracted the attention of the nurses to the patient, they just looked at her thru the door and WALKED AWAY. They showed total lack of concern. I had to call the rehab hospital TWICE for someone to help her while I stayed with her. Truly terrible and uncaring workers at this place that should not be in the medical field at all.

First note that there are two sides to this facility, the Rehabilitation and Physical Therapy side…read moreand the Long-Term Care Nursing Home side. The four higher ratings appear to be from the physical therapy and Rehabilitation side, I do agree that the physical therapy and Rehabilitation at this facility is generally good however the long-term care side is what we are reviewing and this has been our experience . My mother lived at this facility for over two years. While daytime care was generally adequate, nights and weekends were consistently poor and neglectful. For over a year, I raised concerns specifically about evening and weekend care, yet these issues went unaddressed and showed no meaningful improvement. There were multiple instances--especially on weekends--where my mother was left unchanged for extended periods. She often had to call me so I could contact staff to get basic care addressed. My mother frequently complained that her call light would go unanswered, leaving her unassisted in her room despite being bedbound. On several occasions when I came to help her myself, I observed CNAs at the nurse's station playing on their phones instead of responding to residents, or no one at the nurses station at all for extended periods of time. The food quality and variety were also concerning, with the same meals repeated several days in a row. Communication was one of the biggest failures. In two years, I was never able to speak directly with her physician despite multiple requests. I was never even given the doctor's name, and staff could not provide clear answers. This was especially troubling since I needed to be involved in her care. There were repeated hospitalizations that appeared preventable with proper monitoring and timely care. She was sent to the hospital multiple times for infections, including severe UTIs and pneumonia. In one case, an ER physician described her UTI as the worst he had seen in his career. In 2026 alone, she was hospitalized four times in four months. The facility was also reluctant to arrange hospital transport when needed. At times, my mother had to call 911 herself, or I had to intervene and insist on transport. During these critical situations, I was not kept informed of lab or X-ray results. When I raised concerns and asked what steps would be taken to prevent future incidents, I was told that if I was unhappy, I could move her. After that, repeated attempts to contact leadership--including the Director of Nursing and administrator--went unanswered. We ultimately moved her. No one from the facility has followed up to ask why. The building may look nice, but the level of care, communication, and responsiveness was deeply concerning. I cannot recommend this facility.

Heavily understaffed and very tense environment. Would not recommend at all. They need to get more…read morepeople working at a time. Lots of us not getting care on time because you can see them running around trying to get everyone done. The workers do their best it seems.