My experience with Alitalia was extremely disappointing. They lost my luggage, and it only showed up three weeks later. That alone was already unacceptable. To make things even worse, when I finally received my bag, everything inside had clearly been moved around and messed with. My belongings were all disorganized, as if someone had gone through everything. This caused a huge amount of stress, inconvenience, and frustration. I expected much better from an airline of this size and reputation. Very disappointing experience. read more

We booked flights for a wedding in Rome with ITA. A month after we got an email notice that our flights had been cancelled and that we had been assigned random alternative dates--which did not pair with the wedding. I would definitely not use this airline if you need to be somewhere on a set date. read more

Not sure why all the negative reviews. Flew ITA-Airways (Alitalia, I believe) to Rome from LAX and had an incredible experience. Modern planes, great service, and everything was perfectly on time. I wouldn't hesitate to book this airline and it was awesome that they had nonstop service from Los Angeles to Rome! Food on board was delish as well :). read more

Alitalia is part of the SkyTeam alliance with Delta and KLM and Air France. I think Delta owns a pretty significant piece of the airline. As such, they codeshare together so that you can buy a Delta ticket and actually be flying Alitalia. I was well aware that I was on Alitalia from New York to Rome to Palermo and then from Palermo to Rome. Both arriving flights got the gate late enough that I had no time for wandering the Fiumicino airport. I did not get a chance to visit the Alitalia lounges. I barely had enough time to visit a restroom before having to get onto the next flight. On the plus side, my luggage made the connection. Boarding was done properly with a zone for SkyPriority (me, because I'm a Diamond in Delta's SkyMiles program) and another zone for economy passengers. This allowed me the benefit of getting on the plane and settling into my seat a little sooner. I did not have to fight for overhead baggage room which was pleasant. My planes were clean and other than being delayed getting to Rome, more or less on time. I certainly didn't misconnect despite the use of a jetbridge and transfer bus to get from the hard stand to the terminal. Because who doesn't like carrying their luggage down a tall flight of stairs? I would choose Alitalia again but next time I would make sure to have well more than an hour to change planes here at FCO! [Review 12850 overall, 165 of 2020.] read more

Alitalia - Alitalia planes lined up at FCO - Airlines Near Me - Fiumicino, RM

With Alitalia, I flew from EWR to Barcelona. My original flight with another airline was canceled due to a technical issue with its plane. Many of the passengers were then redirected to other airlines, so that's how I got to experience flying with Alitalia. Comparing it to the original airline with whom I flew back home later, Alitalia blew them out of the water. The service at the check-in desk was good. We had a connection from Barcelona to FCO. I'm curious though when reading other reviews how their experiences don't sound so great. Perhaps my experience - as I was pushed onto Alitalia due to my original airline canceling - may have been a fluke. It was my experience with the airline; so that's what I got. Perhaps there are differences based on flight routes. read more

I took a short flight from Rome to Marseille, and this airline charged me no less than 50 euro to check my suitcase. Exceedingly uncool! Their website stated, when I'd booked, that a bag was included in the ticket price. Apparently they meant a CARRY-ON bag. Such a messed up policy when you're a budget traveler. Should have taken the train. read more

Took off late Food eh okay Blanket provided is good size Headphones are dated and they collect them at the end Blankets are nice read more

Alitalia - Airlines Near Me - Fiumicino, RM

Two stars only for the very nice staff onboard, as well as the cleanliness of the aircraft. The WORST flight of my life, all due to the seat headrest design. I'm not far off when I'm telling you 50% of the plane was squirming claustrphobically...all to avoid the dreaded head rest. My neck was propped forward for 15 hot hours. I'm also less than five feet and I was smashed and sardined into my row. Nice people, nice plane but for the love of God...please remove those Torture devices! read more

Alitalia - Airlines Near Me - Fiumicino, RM

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If you fly LAX to Rome FCO, or other long-haul international Alitalia flights, you may wind up on their Boeing 777. If you have purchased an economy class ticket on this aircraft, there is a decent chance you have been f**ked. I don't mean the 777 MAX disaster. The plane crashing itself into the ocean would be a welcome relief from the SEATS. God. The seats. My wife called hers the Iron Maiden. First, the seats are old. They're metal bars covered in cloth that has worn down to the consistency of burlap. It is hard to get comfortable. Worse, the headrest protrudes several inches, so your neck juts forward like you're doing an impersonation of Quasimodo. It is absolutely impossible to get comfortable. But far beyond any of that is the computer box under the seat in front of every other coach seat. The box begrudgingly operates the in-flight entertainment (IFE) screen, which makes the first generation iPhone look both big and vibrantly colored. The box takes up about 70% of the space under the seat. You cannot extend both legs. Instead, for 12 hours, you have one knee bent so your foot is under your OWN seat. Recall also that you have your head jacked forward. You look like you're in a freeze-frame of a Russian celebratory dance, but instead it is just a ballet of pain and misery. Go to Seatguru's page on Alitalia's 777 and skim the reviews for the word "box" (which currently appears 37 times). Also the flight attendant poured red wine all over my legs and said, simply, "attenzione." read more

If we could give a Negative Star we would!!! While we were booking a $800 flight from New Delhi to Vegas, their website froze! They took our money and said we can't have it back until 3 days!!! What are we supposed to do?? If the Airlines is reading this, PLEASE HELP US!!!! This is not a April Fools Day Joke. We are Desperate... read more

On our return to trip to Los Angeles from Rome, we had a flight booked with Air France. We were surprised to see that for the first part of the trip (Rome to CDG), we would be flying on an Alitalia airplane. Turns out that they had a partnership at the time. Anyways, we made it back to LAX in one piece. Unfortunately, we did not make it back with all of our baggage. Our two missing luggages did not make it back to our home until several days later. Do not know if it was fully Alitalia's fault or Air France's mistake. So, they got to share the blame. Other than the missing baggages, the trip on the Alitalia flight was fine and comfy. read more

Alitalia - Airlines Near Me - Fiumicino, RM

The most horrible airlines that I've ever had the misfortune of flying. Most of the employees that work at the Fiumicino (Rome) airport are rude and indifferent to customers. The chaotic airport experience (due to a fire that occurred in May) compounded an already terrible experience. The only reason why I am giving them 2 stars is for a counter agent that took pity on my situation and actually walked me to security and got me fast tracked through the line. This ultimately saved me from missing my flight. The actual Alitalia plane was filthy and looked very old. The fold out table had caked on food and crumbs. And the cup holder was even nastier. The seats are cramped and tattered. While there were screens for onboard entertainment they looked like they were from the 1970s and most didn't work. Most of the flight attendants looked stressed, tired, and not at all happy to be onboard. Not a good sign for a 13 hour flight. While there were 3 meals, all were pretty crappy and in some cases borderline disgusting. Needless to say I was scared to eat anything that was not packaged. Lavatory facilities were the worst I'd ever seen on a plane. It didn't look like it had been cleaned in awhile and by the end of the flight the floors were wet, and it smelled When we finally landed after 13 hours of pure torture, the entire plane clapped. You could just feel the relief in the air that the nightmare flight was over. I hope to never fly Alitalia again. The only upside in all of this is that I now appreciate American run airlines. read more

Hello everyone, I want to share with you my TERRIBLE experience with Alitalia. A long time ago, my parents came to visit me in Brussels from Sicily (flight BRUAZ 100088). Once they landed, it turned out that one of their suitcases, containing clothes, typical products and medicine for my mother (who is diabetic) had been "lost" (my theory is another one, but let's leave it at that). This was the start of an ordeal of phone calls and emails to the Alitalia Customer Service, both in Brussels and Rome. We received conflicting and incomplete news from staff who clearly did not know what they were talking about and kept telling us to wait (because, perhaps, the suitcase would magically be found). In the meantime, my mother was out of medicine and clothes, with all the inconveniences this entailed. We were told to buy the necessary items and were assured that the expenses incurred would be reimbursed. In the meantime, we waited for the proposed deadline of 45 days, after which we were told to send a complete and detailed list of the contents of the suitcase and the expenses incurred. I sent the list, as requested, and, surprise, the Alitalia Customer Service completely disappeared and did not reply to any of the e-mails sent. I will spare you the details of the countless calls (all of which went unanswered) and the content of the emails (TO WHICH I HAVE NOT RECEIVED ANY RESPONSE). My parents have used Alitalia for years (despite numerous inefficiencies) and kept repeating that they wanted and 'had to' support the 'Italian national airline', despite other more reliable and cheaper companies. At this point, rather than have them travel with Alitalia again (my parents come to Brussels very often), I prefer to pick them up by car if necessary!!! Worst company on the market! SHAME ON YOU!!! Ps: Obviously, I will write a terrible review (absolutely true) on any social media and platform available on the internet!!! read more

I wish there were zero or negative stars to describe this experience. Web site is completely not user friendly. Confusing check in process that took over 40 min to complete. Almost impossible to find information to call &talk to a person. Would never use again. Should've taken the train. read more

I have to say, my experience really wasn't that awful with this airline. I didn't check any bags (that may have had something to do with it) and flew from Rome-Milan-NYC-Orlando. The only hiccup was around the tickets not all being printed out at once but that was likely because I booked through Expedia. The food on the plane was airline food (it's what you would typically expect) and the staff was a little standoffish (as seems common in Italian culture) but it wasn't unbearable. They have free wine on the flight and the inflight entertainment from Milan - JFK was outstanding... Current movies to watch gratis as well. The seats were clean and comfy. I felt like it was important to post this because there were so many others that had poor experiences. My advice is to set expectations low on food quality and service and don't check a bag :) hope this helps! read more

Alitalia - Airlines Near Me - Fiumicino, RM

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I had a wonderful experience with this airline. The flight attendants were very friendly and personable. The dinner served was very good, as well as the continental breakfast. There were snacks served on two different occasions that kept my appetite at bay. The choices of entertainment was great and would appeal to various groups. Overall, I enjoyed the long flight because of the customer service. read more

I will never fly this airline again. I wish I had known prior to booking our flights. The planes were very old, the food was disgusting and the staff on board the plane were rude. The staff at LAX were great and provided my travel partner with a wheelchair and got us to the gate quickly. Unfortunately, that was where the customer service ended. But, it was our flight there and we were excited to get to our Italy destination and so I thought.....maybe we just got them on a bad day. 11 days later......the nightmare flight home. Again, the plane was terribly old and outdated, my seat pouch was ripped so would not hold anything, there was some weird steel box under the seat in front of me so I was not able to put my legs together for 14 hours and the food was literally unrecognizable. We could not eat it. We survived for 14 hours on bread, crackers and anything that was pre packaged. I had a terrible stomach ache when I got off the plane to our destination and I was even sicker when I got off the plane going home. The staff disappeared for hours at a time and we were essentially on our own. I never could figure out how to work the TV screen which was ancient. I felt horribly bad for a woman with a broken leg in our row. She paid an exorbatent amount of money for an early flight home and was promised a seat with extra leg room so she could elevate her broken leg. They did not provide this to her and she had to sit in a cramped seat for 14 hours. She was an older woman and I felt terrible for her. No ice, no comfort, nothing. This airline needs to call it and just go out of business and send the planes to the airplane cemetery. read more

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Alitalia airlines: the wings of Italy. Or so, I thought. Really I did. Alitalia airlines is the major airline in Italy, serving many destinations in and around Italy, as well as many destinations in Europe, the Middle East, Asia, and the United States. Alitalia is apart of the Skyteam alliance, which is the international airline group which Delta airlines is currently apart of. My experience here was an interesting one. I did not know that Etihad regional airlines was, when I bought the ticket months in advance. I thought it was a stand alone airline, but soon discovered something different when checking into my flight. As it turns out, Alitalia is the blanket airline for Etihad regional airlines, dba Darwin Airlines. fyi, Etihad Airlines, a Swiss regional airline, needed to be ticketed under Alitalia airlines for travel. I actually tried to find the ticket kiosk for Etihad in Rome Leonardo da Vinci Fumicino airport, but to no avail. After checking the Alitalia departures and confirming with an airline official, I was glad to make my flight out of Roma and onward to Geneva Switzerland! It was a little interesting to get ticketed by Alitalia airlines, but boarding an Etihad regional jet. With the era of code sharing these days with the airlines, it was clear that anything and everything is just a flying headache at times. For the most part, the experience with Etihad and Alitalia airlines was a good and positive one. Although there was an hour delay, the flight to Geneva Switzerland from Rome was very nice - even on a turboprop plane. Flying across the Mediterranean Sea was quite lovely and over the Swiss Alps was quite stunning too, especially in late October where the mountain peaks are covered in snow already! The service on board was okay, as with any other short flight. The flight was less than 3 hours, so we just was serves drinks to pass the time. Flying on a turboprop plane makes me nervous at times, but it got me there in one piece. Takeoff and landing was smooth enough. For the most part, the reservations were done through Etihad airlines website after doing research for best prices through kayak.com. The prices were fair and quoted in euros. It was about €149 for a one way segment, which wasn't too bad. I was surprised that I didn't have to show my passport upon arrival in Switzerland or go through any sort of customs. Europe is awesome this way. During the boarding process, we made our way down the jet bridge and into an awaiting shuttle. This brought us to the plane, which was on a stretch of Tarmac that was on the far side of the airport. I guess the good spots were taken by all the major European and global players. Or maybe it was a turboprop plane and didn't require a jet bridge. The boarding process reminded me of my experience in NYC - LaGuardia airport. The service here with gate agents were nice and fast. Nothing like it! If your travels to and from Rome, Italy goes through Alitalia & Etihad regional airlines, do consider them, versus driving or train, as they're pretty reasonable as far as pricing and getting you where you want to go. Pack light, as these regional jets are quite small and you might need to do a gate check for those oversized luggage! Safe travels! I even gave them my frequent flier credentials, which allowed me to board early. Let's just say, for a turboprop plane, it wasn't too glamourous. No first class service. Support local! B read more

Alitalia - Airlines Near Me - Fiumicino, RM

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Worst customer service at the sky priority checkin. They don't care about sky team alliance, if you are not on their local program, they treat you horribly and don't provide any of the basic benefits. Asked nicely if they could let the luggage through with an extra 0.7 kilos... Guy said something to himself in italian then rudely said no. I Only had 1 luggage to check and as skyteam diamond i get 2 free. This guy wanted me to pay extra for 0.7 kilos, wth! Just on service alone I wont fly them again, not worth the hassle... The actual plane and seats aren't bad... if you can avoid speaking to any of their employees till you get in your seat, it might be ok. I read more

WORST AIRLINE. My passport was left by accident in my seat from pocket and I was informed it had been found and turned into the Alitalia Flight attendant on-board the flight. I went to retrieve my passport and all of a sudden it was lost again and nobody knew where it was! They didn't bother asking the person that had it last l. They've blown me off, they refuse to look for it in their lost and found in Rome because I landed in Naples! But the woman who found it said the attendant took it back to ROME so it's there! What the hell Alitalia? This is the worst airline. No customer service. No way to file a complaint. They've got a lawsuit coming. I am under the impression that this flight attendant has stolen my passport and the company refuses to reach out to him! Worst care in the world! Don't fly with them read more

DO NOT FLY! My bag has been missing for over 5 weeks now. Every time I call Alitalia they say they will get the bag shipped back to me but so far I have not received it. They claim that the bag is found and it is in Milan and that they will forward on to New York. But that hasn't happened. I must have called at least 10 times by now (more if you count the fact that if agents aren't available they simply disconnect the line). I'm so frustrated because I cannot even file an insurance claim for the bag until it is officially reported lost. I've spent at least $1000 on this incident and I can't event recoup these expenses through my credit card travel insurance. I'm thinking about filing a lawsuit read more

Took this company to fly from US to Rome. Ranging from the check-in process, to boarding, to in-flight, the service felt cold and staff looked indifferent. There wasn't good instructions on lining up to board. The terminal was tiny. The staff on the plane seem like they can care less. You get dehydrated on the flight without being offered beverage too often. The seating area is small and cramped. The flat touch screen was nonfunctional. You can get stuck in the middle of 4 row seat in the middle. You get fed one meal during flight. read more

I wish I could give ZERO stars. Worst customer service, no response or accountability, lost luggage for the entire trip = WORST airline of all time. Zero is exactly how many cares they give about customer service. A native Italian friend of ours put it best, "Alitalia is like Italian politics, completely screwed." I just read an article that said Alitalia has laid off 900 employees and while I am sympathetic to their families and although I hate to see anyone lose their job, honestly I must say their employees could not care less about the customer and therefore maybe they should have been severed. On a flight from JFK to Milan, Alitalia managed to lose BOTH our luggages. The first thing we do is go to customer service which at the Milan airport is tucked down an long corridor in nowhere land. We talk to the representative who is essentially clueless and can only say that we need to open a claim and call back and check online for updates on the luggage. "What about buying necessities, will we be reimbursed?" Answer: "thats not my department, I don't know." YUP. Get used to that answer because at Alitalia all they do is pass the buck and NO ONE knows anything. The staff even on the plane were rude and would throw things at you rather than serve you properly. Ask for an extra drink? You'll get an eye roll and a look of disgust the Italians only reserve for true enemies. The food? Simply disgusting. The pace at which this airline moves is glacial at best. No one will lift a finger to inform you of any updates on your baggage. Everything needs to be done by the customer. The customer opens the claim, the customer updates the delivery information, the customer calls the airline, the customer emails etc. Everyday we checked the website we got the same awful message "Tracing continues please check back later." Multiple calls later, we asked them to deliver to our hotel in Rome. They said they would and it would be there the next day. NOPE. Called again, because we were moving to Sorrento and asked them to deliver to the hotel there. Again a promise it would be there the next day. NOPE. Multiple calls everyday led to a different answer by a different employee. No one knew where the baggage was. One even guaranteed it would be delivered by that night. NOPE. Finally we go back to the Naples airport where one employee speculated the luggage might be. YEAH you read that correctly, the customer has to go to the to the Naples airport. After enduring Alitalia's clown show at the airport, one airport representative (NOT an Alitalia rep) was able to take one of us to customs to find ONLY ONE BAG. Where was the other bag? NO CLUE according to Alitalia. All this after 7 days. Yep, 7 days! We were headed to Prague next and that meant NO warm clothes for 40 degree and RAINY weather. By this time we had incurred a lot of costs buying essentials such as clothes and toiletries and now when we landed in Prague late at night we had to wait until the next day to find clothes even suitable for the rain and cold weather. We updated our info to have them deliver to Prague. Two more days and no response. Finally we made our way to Tokyo for 3 days. Updated info, same non-response by Alitalia. Today my luggage finally got delivered after I called corporate in New York. After 15 long days (!!!), it was delivered by an independent delivery company employed by LAX. Not Alitalia. The luggage was flown in by KLM because let's face it, if Alitalia flew it, I'd never get the luggage again. Best of all, to add insult to injury, they broke the wheel off my luggage (see photo). I hate Alitalia with all my heart and I hope this review spreads the word that they completely and utterly are the worst airline. Please tell all your friends and I hope no one ever has to go through the Alitalia hell. P.S. no word on reimbursement at all. Another long battle lies ahead...vaffanculo Alitalia read more

Alitalia - Lost luggage (for 15 days) finally arrives and Alitalia manages to make it worse by breaking the wheel off. Screw this airline. - Airlines Near Me - Fiumicino, RM

Alitalia is the most disorganized and therefore the most dangerous airline to fly with In a flight from Casablanca to Rome the company left my suite case in Casablanca. Also if they were aware of the location of the suite case it took the airline 2 days, from the 27 of September to the 29 to fly the suite case to Rome. It is now the 30th and still they have to notify me when they will deliver my suite case. It has been for me a very unfortunate experience to remain without your suitcase. The employees of the airline and the transport company they have selected were very unconcerned about my predicament and refused to let me know when the suite case will be delivered. Waiting anxiously for a call from the transport company. My advice better stay home than fly with Alitalia read more

This is the worst airlines I have ever flown in my life. From their customer service on the phone who blatantly hangs up on you to the flight attendants who ignore and do not assist you. This airlines canceled my flight from Rome to Miami to get home and never contacted me about the cancellation and then had the audacity to put me on a different flight the day before I was supposed to leave when I had hotels and excursions booked that could not be canceled. Then when I went to reschedule they didn't give me any options that were a direct flight which is what I booked. Then when I purchased my checked bags the girl at the gate said that it would automatically transfer to my flight but then it did not. I would never ever recommend this airlines to anyone just fly Airitaly who I have used and they're good! read more

Very strict in regards to their weight limits for carry on so make sure you don't exceed 8kg by very much. The food was good and the seats are comfortable. However, in long flights (ours was 10 hours) they usually check up on us ask if we're ok on drinks etc and Alitalia only did this for our 2 meals. Nonetheless, I would recommend if you're on a budget. read more

No wonder it is going bankrupt. Worst customer care and service I have ever encountered

Italy last month. Flew Alitalia from Chicago to Rome, then later in the trip Naples to Palermo and Catania back to Rome. I've come to expect mediocrity in airline travel and have one major priority -- a smooth, safe flight. We did have that. The biggest complaint was the loss of our bags on the trip back to the States. At the door of the aircraft, an attendant would not allow us to board with our bags. Now, I never check, and have traveled thousands of miles with this bag in the overhead. If it's a smaller aircraft, I gate check. Rather than make a fuss, we complied, and our bags were sent down the chute. We arrived at CVG -- our bags did not. We reported to Delta Baggage Service (Alitalia and Delta are partner airlines.) the representative found they were in Paris. The Alitalia attendant, were told, had not attached our names when she tagged the bags, therefore they could not travel internationally. As a result, they remained in Paris where we had a layover and changed planes and carrier (Air France). They were delivered Stateside two days later none the worse for wear, however, the delay was still an inconvenience -- and a concern until they were in hand. read more

Was in Italy and was notified by Alitalia by email (what if I did not have email service where I was) that my return flight home from Naples-Rome-Miami, was cancelled....I got an email the next day that they had put us on another flight the following day of the orginal flight, meaning that I had to stay in Italy one more day (really not the issue, I Love Italy) ..they made no effort to do anything with requards to hotel etc..I had to move from my original hotel because they were booked, to another hotel that was more expensive etc..my cost to stay was the hotel, taxis, food, clothes etc...After numerous calls the finally opened and case..that was 30 days ago and still have had no answer....customer service is terrible and outdated...oh...Alitalia...Italian...the food on board stinks....I eat better in loca pizzaria's read more

Planes are outdated. Service WITHOUT a smile must be their motto. Over priced for well below average experience for premium economy and business class. It's no wonder they are going out of business... read more

On my return flight I had an aisle seat. The two seats in the middle also had those electrical boxes. Beware of your seat selection. These boxes are not quoted anywhere on alatalia web site. Also the return flight was freezing. I had a sweatshirt and the blanket thy give you. I ended being sick when I got home. Thanks. Alatalia. read more

Alitalia - Lack of leg room. Electrical box. - Airlines Near Me - Fiumicino, RM

We flew this airline from Rome to London. Per the other reviews, I wouldn't call the airplane rejects. Not spanking new but not flea market material either. Seating space was sufficient. When checking in at Rome you can only get your seat assignment at the airport or try to call them within a 24 hour window before the flight departs. They do not have any e ticket booths. There wasn't a huge variety of drinks to choose from. I believe 2 juices and 2 types of sodas, water : flat or bubbly or beers/wines. You can choose between a sweet or savory cookie. The only reason I can't give this airline more than 3 stars is because the flight attendants were not the friendliest. I would even go as far as saying they have an attitude! For an international flight I also would think their English would be just a tad bit better. They struggled with many passengers over the language barrier of types of juices available. I would not chose this airline to fly transatlantic with. They're good enough for any flights within the Eu, two hours or less. read more

This airline absolutely sucks. This airline has the most deceptive baggage policy in the world. We booked our tickets through Kayak and *WERE NOT* informed of the baggage policies beyond the usual thing. When we traveled from Palermo to Naples, we were allowed to check one bag and carry on a bag with no additional fees. However, the problem began on our flight from Naples to Rome. We could have easily taken the train. However, we decided to take the plane. Unfortunately, when we went to check our bags, we were informed our checked bags were each over 8 kg. They charged us 53 Euros per bag to check them... Yes!!!! 53 Euros per bag. This is for a 45 minute flight! In what universe is that a reasonable bag fee. The ticket agent gave us a lot of crap and a lot of misleading information about what our options were. Very deceptive business practices. According to their company policies, we were charged the wrong excess baggage fee... but they won't even refund that and charge us the right fee. I won't even go into the long lines to check in, the constantly changing flight information, the barrage of useless emails, and a customer service department that is anything but... DO NOT FLY THIS AIRLINE. I repeat "DO NOT FLY THIS AIRLINE". They are scamming you with bags and trying to introduce all sorts of hidden fees. Take the train for much less money, no baggage restrictions, etc. This airline is the worst I have ever encountered. read more

Crappy airline. 16 hour flight with no WiFi. Who doesn't have WiFi anymore in 2020? Food was gross and stewardesses were mean if you asked for a drink. Had to pop Xanax and Force myself to sleep read more

We were bumped off our direct flight from Rome to LA and given only one option (layover through JFK) which extended our travel time from 13 to 21 hours. I requested an upgrade and was told there were no seats in business. LIE. We were then ignored for the next 3 hours until the other Italian travelers were accommodated, even though we were first. I had to purchase the upgrade (which suddenly became available). Once in NY we discovered Alitalia had NOT confirmed our seats from NY to LA, forcing us to fly standby and missing our 5pm connection because the flight was full. We managed to get on board the 6:30 flight. All told we were up for 26 hours with 22.5 hours of travel time. Had to return the next day to retrieve our baggage. I doubt they will send us any travel vouchers.....this was THE WORST experience! read more

ALITALIA BRUTAL FLIGHT Rome to LA booked through Delta 935 am departure with an arrival at 2pm LA Total flight time 13 hours of torture on a Boeing 777 Alitalia must have bought this plane in the early 90s at an auction for soon to be retired planes. No direct AC overhead so while others were boarding if you didn't pass out from the heat you could bake cookies. Once the plane was in the air, you could finally feel some cool air (barely) until noon when the sun was baking the windows so much that the inside window partition was hot to the touch which meant the cabin was 80 degrees minimum and no airflow- brutal. The staff made two rounds of trying to sell cigarettes before even offering water or a soft drink. When they finally passed out the drinks, 1.5 hours after departure, there was NO ICE in the cups which would have at least helped you to cool down and the water was room temp not even cold. For the initial snack they handed out a bag of Scrocchi rustic crackers which only helps to increase your thirst while you wait for them to make two more rounds of cigarette sales. The "entertainment" system is an absolute joke. Has to be from the 80s or 90s. The screen is about 4x5 inches in size, if any sunlight shines through the window, you can't see anything on screen except the reflection of the person sitting next to you sleeping and drooling all over their shirt. The control system is some kind of wired hand held remote looking device that takes a good few minutes to figure out how it works after a couple minutes to figure out how to turn it on. The sound quality was horrible- turned off my movie after 5 minutes. Other than a few decent movies to watch if you could get past the horrible sound, the rest of the system was a joke, or simply didn't work. Even trying to figure out how to use the remote to play a simple game of solitaire was insane- I did not have the patience to try and figure it out, especially in 80 degree heat. It's as if they gave up trying to put an entertainment system together for you. They do pass out a blanket and a disposable pillow at the beginning of the flight- seriously a blanket? Pass out hand held fans instead, I saw a few people actually used the blanket but they must have issues with their internal thermostat. Food was served three hours into the flight. You guessed it "Lasagna" Or turkey. I chose the turkey. Honestly the turkey with mashed potatoes, carrots and peas was not bad. Pretty good- I was expecting cardboard. I took one bite of the breaded dessert and pretty weak. I believe it also had peaches in the middle and I'm allergic to peaches. Thank you Alitalia for sharing the menu. They also give you a roll, a slice of deli meat and another side of cut up cold potatoes or something like that. Also another drink is served. In the next four hours of the flight they came by with drinks twice, again no ice and a bagged prosciutto sandwich if you want to call it that. Thick pieces of bread with literally one slice of prosciutto and thin slice of cheese. Not good at all. Seating is cramped as is with most economy flights, unfortunately for us premium and comfort seating was sold out. I guess we got stuck with basic and uncomfortable seating. The Seat cushion was uncomfortable and most likely filled with cheap cushioning. I was in seat A and under the seat in front of me is a big metal box where your feet would normally go. I had to place my feet on each side of the metal box- Uncomfortable. Their premium seats actually looked comfortable, they had all the amenities that we didn't have like air, joy, happiness, rest and most likely plasma TVs. The staff is ok but not over accommodating or friendly. They simply go through the motions to get their job done, almost robotic. During the next meal one of stewards sneezes in his hand and picks up the tongs with the same hand to grab the next slice of bread. I did not eat any the bread. Prior to this meal they virtually disappeared for 2-3 hours except one person manning the cabin. I'm actually in flight writing this review because I have nothing better to do. Look we absolutely love Italy and loved our trip to Venice, Florence, Rome, Sorrento, Amalfi, Positano, Ravello and Capri, but congratulations Alitalia this flight was the worst part of our trip. If you are looking for the perfect headrest, you won't find it here unless you like leaning forward and sitting almost upright the entire trip. They simply need to remove the extra headrest from the seat. I'm truly not expecting first class accommodations in economy (we really don't care about you section) but just the humane things like cool air, ice cold drinks, up to date entertainment system and comfortable seating. If it sounds like I am being harsh or ragging on this flight - I am. Fortunately I will never fly AlItalia again even with an upgrade. I'm done with this Airline and most likely Delta as well. Ciao!!! read more

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Alitalia may be comfortable and the flight attendants may have cool retro outfits but the connections don't make sense from NY. On my way to Athens we landed in Rome after my connecting flight was boarding. They knew that they had already rebooked me yet failed to inform me until after i did a marathon run through the huge 'mall' that they call airport, finally arriving dripping in sweat with other passangers apparently signed up for the same race, only to be told that we had already been rebooked. I spent the next 6 hours roaming an overpriced mall. Now upon my return to NY via Rome, the connection was so close that had i not skipped along i would have missed it. For Sky-team elite partners, at this close of a connection passengers miss sky-priority boarding (Plus on a side note, Alitalia informed the lounge in the Athens airport too late for any of us to get to the gate in time for priority boarding). I was iffered an opp to 'bid' for an upgrade, and i paid 15euro for 'fast track' boarding which wasn't even registered on my boarding card. Plus even as a sky-club member, i was only welcomed into the partner lounge because of my FF status. Onboard on the ling haul there were individual tv screens and outlets, and staff is friendly however these comfort seats have leg-rests that dont work. Welcome Aboard. read more

Alitalia - Airlines Near Me - Fiumicino, RM

Flew Alitalia from Los Angeles to Rome. Boarded with an economy seat. The seats had no padding. In fact I could knock on the back seat against the wood. On board I requested an upgrade and we secured the last 2 seats in the premium economy section. Those seats were roomy and more comfortable. Upgrade 450 euros and worth it. I felt bad for those who endured the uncomfortable economy seats for 12 hours. Inhumane. read more

If I could leave a negative star review I would. I can't even comprehend how I've been treated and how this airline does business. They cancelled a flight, rebooked me on a different flight a whole day early WITHOUT ASKING and without letting me know and refused to pay for an extra night of hotel accommodations. They cut my trip by a whole day, and when I asked to be rebooked with a different airline they refused and just said they would cancel the trip. How am I supposed to book the same price for tickets I purchased 5+ months ago?! Absolutely ridiculous. I would rather fly to Italy with a different airline and have 5 stops with 5 hr layovers than take a direct flight with Alitalia. read more

Ok, it was not THAT bad as everyone says it is. After reading the rest of the reviews, I was starting to get worried about getting on my flight. The seats are pretty standard for any airplane, & I would even go as far as to say that it was more comfortable than some other flights I've been on. The flight attendants were friendly enough & served drinks & snacks during the flight. The only thing I had a problem with was the weird sounds the plane kept making. When the flight took off & landed, the plane let out a few shrill whistle sounding noises that sounded like an emergency alarm & I was pretty scared. Also, the plane kept creaking in the wind & sounded like it was about to fall apart. Overall, seat-wise, the plane was alright. But they should probably do something about those noises. read more