My husband just had his initial visit with Dr Vanderpool. I…read morewas so impressed! Very knowledgeable, great at patient education, very thorough exam, very kind. I really cannot recommend her enough.

My parents needed to establish care with a podiatrist and Dr. Gander pool came highly recommend…read more During their first appointment she was very thorough and my parents were pleased with her care. The technology for check in and payment seemed to be outdated, but her care more than made up for it.

Dr. Dana, at the foot clinic is so sweet and kind and has been doing this I guess for over 25…read moreyears. I like that she is also a runner so she knows what kind of pain a runner can be in. Nice office, easy appointments and conveniently located right off interstate.

Do not go to the business! Dana Plew's receptionist (who isn't a podiatrist I'm sure) gave my 12…read moreyear old son and I a night splint for his sever's disease. She had no clue what size shoe he wore. She barely knew how to put it on herself, let alone him. I agreed to take it thinking she must know that insurance will cover this. SHE NEVER TOLD US THE COST. SHE NEVER TRIED IT ON HIM TO WHERE IT FIT HIM. My son tried it on at home and it didn't fit....he NEVER wore it. I got a bill in the mail for $300!! For a splint that costs $30 on Amazon!! Insurance paid $115!! So our bill was $185!! No thank you. I took the splint back unused. This shady, unethical business continues to send me a bill for a splint that didn't fit, was unused, and we returned!!

I broke my kneecap in 2 places on Sunday and went to mercyone er for an exam. They referred me to…read moreiowa ortho and they knew I had pending medicaid insurance. When I arrived today at the Jordan Creek office. And they said I could not be seen unless I paid 300.00. I asked if they could bill me until my coverage becomes effective but they said no. Poor customer service.

After mystery swelling and pain in my knee, I was referred to this practice by my primary. They…read morehave the ability to do some diagnostic testing, such as xrays, on site. The doctor took time to discuss with me his findings and my options, with reference to current best practice (in my case, not doing surgery). They seem to have a good, and regular working relationship with the clinic I selected for physical therapy.

I had major hernia surgery the first week West Lakes was open and I just had a hip replacement day…read morebefore yesterday. Both times I felt like I got royal treatment from EVERYONE there. I must be doing something wrong (according to these reviewers) because I have zero complaints. I will never go anywhere else given a choice. I also went to the emergency there with a severe nosebleed several years ago at 3 AM and got great treatment that day, too. I had to wait a long time because my ENT Dr. Was performing an emergency surgery 100 miles away. I don't think it's coincidental that I've had such good treatment.

My Dad had a planned surgery for months. They ended up having to move him across town to the Mercy…read moreOne downtown location for his recovery. This was unplanned and at a great convenance as his family lives in a rural part of the state! -The downtown Mercy one was awful! I am literally scared if I ever end up there! The nurses were not compassionate or empathetic at all! He had horrible pain management and was talked down to by many of the nurses. There was yelling in the hall from a nurse to a patient as well. My Dad felt uncomfortable to ask questions and request care during his stay. We are from a way bigger city than Des Moines and did not expect such awful care! They just wanted to push him out despite his high pain. No thought or care for his condition or age! WE WILL AVOID THIS BRANCH OF HOSPITALS IN THE FUTURE! This hospital should study up on the organization UCHealth! This is the top tier care we are used to! What a awful culture and patient care model.

I had to get my toenail taken back and he did a great job. He was very professional. The office…read moreand his team were very professional when I walked in.