I have been working with this dealership since 2007. All told I have driven approximately 700000…read moremiles in aggregate in my 2007 Priuses (2 different vehicles) and now my 2015 Prius. My experience has been a positive one. They stand behind their work. All that said I want to relate my observation an overheard conversation between a customer and a service tech. Last Monday a service tech was advising the customer that they will need new tires. She knew nothing about the nuances of the choices of ride vs wear & performance and the pricing of each. This tech explained the choices very clearly, covering most of the information I had previously learned from the Consumer Reports articles on buying tires. Information that will enhance her purchase decision and help her avoid buyer's remorse. I was pleased to see that interaction. That is the level of service I have come to expect at my Toyota Dealership.

I can only speak to my one time personal experience which was fabulous!…read more While out of town I had a few issues with a Toyota rental and wanted checked out. I first called and they sad I could bring it over immediately which I did the next day since it was late afternoon. Jake was my service rep and jumped right on the car to have it inspected. He was knowledgeable and friendly. As a matter of fact all the reps were. No promises, but they hoped to have me out in an hour. That's unheard of. The dealership lobby is a lot of fun to browse. Antique cars are displayed. Also award winning trophies from over a decade of achievements by Toyota Corp. My car was ready to roll out with everything inspected and explained within 45 minutes. Wowzers! No charge as it is as covered under warranty. If I lived in Muncie, IN area this would be my dealership.

The promise of driving away in a nicer, newer car continues to be given only to a select few. I am…read morea REPEAT customer with REPEAT bad experiences. (yes, shame on me for returning.) I finally went in under the guise of getting all this help, new programs to help me get into a better payment, etc. I hate having my time wasted and wasting other people's time. I told them from the start there was no point in coming in but they push and push and push and promise that they have all these incentives one could qualify for in order to get top dollar for my trade (on top of being a GM Legacy potential deal as my dad worked for GM). I bought this car through a customer service repair associate (after a previous terrible experience). Previously, I was able to use my warranties as down payments. Now, Stoops has a new owner and because it isn't the "old Stoops" I could only get cash back after my trade in. I couldn't use that same cash back toward a down payment meaning my payment would still be sky high. This is ridiculous and I am highly upset. I was told my credit was fine and I could be approved but there was nothing they could do about keeping me at a better (or even the same) payment. I also had an email about $7/down. Also false advertising that they like to hit you with in order to get you inside and waste your time.

Stoops sold my elderly father a junk truck for $11,000. Truck was not running on all 8 cylenders at…read moretime of perchase, and the sespension was worn out. The truck had over 200,000 miles on it. When my father tried to take it in to get the miss fire fixed, they said it could cost another $6,000 to fix. These people are insane.

I discovered Kia of Muncie through the Costco auto program. I have purchased quite a few new…read morevehicles over the years but my experience here at Kia of Muncie was the smoothest and most pleasant out of them all. I had decided that I wanted a Kia Telluride, and test drove one at a Carmel Kia dealership. However, I was told the price would be $5500.00 over MSRP. I also didn't care for the high pressure sales tactics at that dealership. So I left, and logged in to the Costco auto program to find another dealership. Five minutes later I found Kia of Muncie on the Costco auto site. I submitted a request and just a few minutes later I received an email from Lucas Boehm. We exchanged a few emails, and then after one short phone conversation I had ordered my 2021 Kia Telluride. I can't recommend Lucas highly enough! He promptly responded to each of my emails, and emailed me regularly to keep me informed on the progress of my vehicle. When I picked up my vehicle the financing process was simple and straightforward. I feel that I was given a very fair price on the vehicle I traded in. In the two weeks since I purchased my Telluride I have been contacted a few times to make sure everything was going well and to ask if I had any questions. I paid $6,600 less for my Telluride at Kia of Muncie than I would have paid for the same vehicle at the Kia dealership that is practically in my back yard. No joke. Well worth the 50 minute drive, wouldn't you say Very, very, pleased with this entire process. Highly recommend Lucas Boehm and Kia of Muncie.

Lucas Boehm is worth the drive!…read more We live an hour and a half away and have made the trip not once, but twice to do business with Lucas. He is great! Responsive, transparent, reliable, and goes above and beyond. The dealership is great overall. All of the people we've interacted with are genuine and strive to make sure you have the best experience. I was dreading having my 5 year old and 1 year old with us bc I figured they would be antsy quick. They have a basketball hoop in one of their display garages so the boys were entertained while we signed papers! Check them out for your next vehicle need!

Do not buy from this dealership!!! Read all reviews!!! Cars do not run soon after buying. They…read morewill lie to you and will not help after they screw you!

If I could give this company 0 stars, I would. We bought a vehicle from them and before doing so,…read moreasked for certain things (knobs for the radio, carpets for the car because they didn't have any, a navigation disc and an extra key and remote because it only came with one). They said they would do all of that for us. After purchasing the car, my husband put gas in it and it wouldn't start. We told them about that and the power steering issue. They said they would fix it. Mind you, we also bought a warranty plan through them for $660. Come to find out, the water pump and power steering need replaced. Warranty does cover it but they only paid $249 for the warranty. When I called them about this, they said that they up-charge the cost of the warranty in case they need to fix something. They did get us the $2 knobs and a burnt navigation disc that didn't work and completely wiped out the radio and it had be reset. No carpets and they told me that they would have never told me they would pay for an extra key and remote and asked if I had it in writing. No, I didn't, because I took their word for it. Ron, the owner doesn't stand by his word and I would never send someone to him again.

Do not repair car at there. They charge $99 "technic detect fee" for each issue which is free at…read moreother place. They asked me $ 200 and did not repair anything.

We called K & R to say we were interested in a car and Teddy answered and invited us to see it…read more They were really busy when we got there but we were greeted immediately by several friendly staff and while Teddy was on a test-drive, he had the car ready and already started, so we could look it over. As soon as he became available, he ran to us and was very friendly and knowledgeable. From that point on, he did everything he could to answer our questions and m ake us feel comfortable. My test drive with him was a great time, as he is friendly and fun! Best car purchase ever and I'm 61 (don't know how many cars I've owned, but it's a lot). I highly recommend Teddy and will go back to K & R again If I ever need another vehicle. Oh, I love the car! It was a fair price and though we went to 2 other auto sales, I'm glad we shopped at K & R in Auburn, ME.

Had a really great experience with both Ron and Kathy, they was reasonable, fair, respectful on…read morepricing on the vehicle that I purchased. Would highly recommend them if you're looking for a used car to purchase!

Since my last terrible experience it has only gotten worse. For over 30 days now I have tried to…read moreget my $833 back that they owe me. I continue to get told that they will call me back later which they never do. If I happen to get to the finance department they always start with something like "I'm pretty sure we already mailed the check". After telling them that I never received a check they look and realize that they still haven't sent it yet. This exact process has happened three times. On top of all of this, they still haven't sent me the title for my new vehicle, meaning that my 45 day plate will expire BEFORE they get me the information to be able to get it registered. I'm not sure if they are really this inept, or if they are relating for the last 1 star review they got but either way NEVER buy from these crooks!

Greg Hubler is a close personal friend but I also bought my car from him. The experience was…read morefabulous and I will be buying my next car from him when the time comes!!! I would suggest checking out his new dealerships in Muncie!!