I have been working with this dealership since 2007. All told I have driven approximately 700000…read moremiles in aggregate in my 2007 Priuses (2 different vehicles) and now my 2015 Prius. My experience has been a positive one. They stand behind their work. All that said I want to relate my observation an overheard conversation between a customer and a service tech. Last Monday a service tech was advising the customer that they will need new tires. She knew nothing about the nuances of the choices of ride vs wear & performance and the pricing of each. This tech explained the choices very clearly, covering most of the information I had previously learned from the Consumer Reports articles on buying tires. Information that will enhance her purchase decision and help her avoid buyer's remorse. I was pleased to see that interaction. That is the level of service I have come to expect at my Toyota Dealership.

I can only speak to my one time personal experience which was fabulous!…read more While out of town I had a few issues with a Toyota rental and wanted checked out. I first called and they sad I could bring it over immediately which I did the next day since it was late afternoon. Jake was my service rep and jumped right on the car to have it inspected. He was knowledgeable and friendly. As a matter of fact all the reps were. No promises, but they hoped to have me out in an hour. That's unheard of. The dealership lobby is a lot of fun to browse. Antique cars are displayed. Also award winning trophies from over a decade of achievements by Toyota Corp. My car was ready to roll out with everything inspected and explained within 45 minutes. Wowzers! No charge as it is as covered under warranty. If I lived in Muncie, IN area this would be my dealership.

KIA of Muncie is 5 stars!' The Sales Team. caring, understanding, working with your budget and full…read moredisclosure. The Service team is the same. Always informed about the service and cost. Never pushy, they are our favorite dealership.

Andrea Taylor and Cheyenne Fordyce collaborated to deliver right to our door the last few items we…read moreaccidentally left behind in our trade-in. This was a great example of the service and courtesy afforded my wife and me throughout our car buying experience. Even though it's about an hour drive from our home to Kia of Muncie, the dedication to excellent customer service causes me to plan to take our Sportage Hybrid to the dealership for future service. Cheyenne was so good to work with through the sales and delivery process. I recommend him to anybody looking to buy a new Kia.

Took my car in for service. They told me the transmission was bad. The vehicle had one of those…read morewarranty's they sell you when buying a used car. I suggest you don't waste your time or money. So the first thing that happened is the cost GM OEM transmission is 4900. The warranty company called me and said I was going to need to pay 3k because All American was up charging. I called and asked why and the answer I got was it's called doing business. I dropped my car off February 24th and now it's April 11th and nothing has been done to get me back on the road. I'm picking my car up today and taking it to Sam Pierce Chevrolet in Daleville. I'm still flabbergasted that they were trying to over charge me and when I called them out I get punished. I will never buy anything from All American and I will never bring another vehicle here for anything.

Only giving one star because I can't give zero! I purchased a vehicle in September and they did not…read moregive me a title. They say they use a company called VITU for all title transfers and charged me for this company's service. It's been almost 90 days and I still do not have a title. I told them I did not want to pay for VITU service but they said they have to. The salesman said he would have the sales manager call me and he never did. no one at the dealership will return my calls. Buyers beware of shady transactions and illegal sales of a vehicle without providing a title.

Went in on Black Friday to purchase a vehicle. The person I spoke with over the phone was fine…read more I'll withold people's names for now. Once I got to the store I spoke with another sales person who ended up selling me one of the cars I was looking at. I worked with him and another guy to complete the sale. They were all great, and easy to work with. My situation was unique, given I was from out of state visiting family in Indiana. Before I made any deal on a car I asked if it would be okay that I mail the title for my trade in once I return to my home state. They assured me that was fine. After agreeing on a price, I paid a $1000 deposit because the car I purchased had some scratches they agreed to fix before the sale. I would be able to return Monday to finish the paperwork and get the vehicle. I returned Monday with a money order to purchase the vehicle. At the bank it had slipped my mind that I had already paid a deposit, so I ended up getting a money order for more than I had left to pay on the vehicle. When I took it in we realized the error and they told me they would just write me a reimbursement check that I could pick up the next day. I went in on Tuesday to pick up that check and it "wasn't ready" but they promised they would have it ready the next day. Instead of wasting more time, I waited to go in until Thursday. When I went inside Thursday I encountered John. John came to speak with me and asked me about the title situation. I told him that it would be mailed when I got home the following Tuesday, as had been discussed verbatim before I made the purchase. John decided that instead of issuing me my refund check as promised, he was going to hold it hostage until he gets the title the following week. I don't have an issue with that agreement given the circumstances, but I had 1.) already been told I could pick up the check each of the past 2 days (and wasted time and gas driving back and forth to the dealership) 2.) he only had the leverage of the $833 he owed me because I accidentally over payed for the car John continued to try to get me to point out specific people who had made the agreement with me so he could chew them out instead of taking ownership and keeping his promise like a true leader would. Instead of pointing fingers at his subordinates I'm planning to bite the bullet and just send the title before I get reimbursed the $833 that they owe me. With that being said, this dealership doesn't deserve better than its 3 star rating when someone like John is calling the shots.

Just bought my second Hyundai, first one in Noblesville and now 5 years later At Hubler Hyundai in…read moreMuncie. Three stars for Noblesville and Five stars for Muncie Hubler Hyundai. After my experience in Noblesville I was totally surprised by my experience in Muncie. I have bought several cars in my Seventy years of life and this was the easiest and less stressful than any of the rest. Our salesperson Jonathan Carlson was so courteous and helpful. Helped us decide by bringing in the two versions of Hyundai we were interested in a placed them side by side and went through the differences to allow us to choose what fit us best. Dealing for price was also a good experience. They did not try to low ball me on the trade in like the last one in Noblesville did. I knew what my car was worth and they met it which surprised me. Jeoff in financing also worked hard to get the deal I could live with. Would definitely recommend if looking for car.

Buyer beware! I bought a used van from Victory that came with a 5000 mile warranty. We were getting…read moreexhaust fumes in the van so I took it back to get taken care of. After 3 different trips, they were unable to fix the problem and inferred I was imagining it. I got under the van, found the issue and spent quite a few hours fixing it myself. I couldn't continue to breath the fumes. When I bought the van from them, they gave me a nice clean Carfax report. However, they gave me a report that did not include significant engine work they had done AFTER the report. If I had known I would never have bought the van. I won't deal with them again and would suggest you not buy a used vehicle from them no matter their "warranty."

Amazing place, amazing service, I love the cars there, I bought a car for myself and I 100%…read morerecommend you buy a car here!

The promise of driving away in a nicer, newer car continues to be given only to a select few. I am…read morea REPEAT customer with REPEAT bad experiences. (yes, shame on me for returning.) I finally went in under the guise of getting all this help, new programs to help me get into a better payment, etc. I hate having my time wasted and wasting other people's time. I told them from the start there was no point in coming in but they push and push and push and promise that they have all these incentives one could qualify for in order to get top dollar for my trade (on top of being a GM Legacy potential deal as my dad worked for GM). I bought this car through a customer service repair associate (after a previous terrible experience). Previously, I was able to use my warranties as down payments. Now, Stoops has a new owner and because it isn't the "old Stoops" I could only get cash back after my trade in. I couldn't use that same cash back toward a down payment meaning my payment would still be sky high. This is ridiculous and I am highly upset. I was told my credit was fine and I could be approved but there was nothing they could do about keeping me at a better (or even the same) payment. I also had an email about $7/down. Also false advertising that they like to hit you with in order to get you inside and waste your time.

I have no words for the incredible service I received from Pat Bowen. He made the process so easy,…read moresmooth, and with the kindest soul!!!! I recommend stoops and Pat too anyone!!! He even drove me my car to Georgia!!! My heart has been forever touched from his kindness!!! Go to stoops!!! Also former BSU STUDENT!

I've purchased many cars in my life and this experience was the fine cream topping. I began a…read moresearch for a C6 Corvette Z06 almost a year ago. Doing research and going to different parts of the country to find the right one. Along the way I found some shady dealerships, and sales people that had no clue, and cars that were not up to my standards. Yes there were also good people and dealerships too, sometimes you just can't agree on a deal. Then I came across Ryan's Auto Sales. On their site there was a beautiful Z06 for sale, of course I still needed to see this car in person. Before investing time and effort I read the reviews and they were ALL positive, so I decided to contact them. A couple hours later Ryan the owner calls me, we discuss the car and setup a time for me to go check it out. Next I make my way to Muncie, IN. The car was outside waiting for me, Ryan allowed me to inspect it and answered all my questions and concerns, we take it out for a test drive and WOW!!! I pulled the trigger and bought the car. I could've been in and outta there in under 30 minutes but Ryan and I hit it off talking about cars and all sorts of other topics, felt like I was talking to a lifelong friend. He helped me do a quick photo shoot of the car, so I could send pics to family and friends back home. After yapping well past his closing time, and keeping him away from dinner at his home we said our goodbyes. I can't say enough good things about Ryan and his staff. I would highly recommend his dealership if you are looking for a quality Corvette or any car he may have. I feel like I have a new friend in Muncie, IN

We purchased a used car from Ryan and we couldn't be happier with the service he provided, the car…read morewe bought, or the price we paid. Great doing business with him! We will return when we need another car.

Highly recommend! I was looking for a used electric vehicle and Grant had the only used Fiat 500e…read morein Indiana! My wife and I took the vehicle for a test drive, and the vehicle was in impeccable condition. The car included all of the accessories as well (from floor mats to GPS to, most important, the 120v charger). We purchased the car an hour later. Grant is personable and knowledgeable about electric vehicles. Moreover he was super friendly over text as my wife and I made plans to drive out to Muncie. Plainly stated he's a real person who treats the customer well. I wish him the best as he grows his business.

The Owner Grant is one of the most knowledgable and patient car dealers I've ever met. He has years…read moreof experience and he helped me maximize my budget for the perfect family car.