I've been fighting for so long to get my title and registration I had to call…read morelawyers and the police. After months (November) they barely just CREATED a title the end of March and now changing their tune and saying none of the delay is their issue and providing contracts and paperwork for registration wasn't their responsibility (despite me confirming many times the process and what if anything was my responsibility, speaking also to the company they process registration through whose processor said they were unresponsive). GM is never available to speak with. Now today the title clerk just hung up on me?!! Shady and highly illegal that it's taken this long and I'm expected to make payments on a car I haven't been able to drive legally since January.

I purchased a vehicle from them and paid cash for it over a month ago. The title was sent to a…read moredepartment of motor vehicles instead of our address. I have called the dealership and spoke to four different people and not got anything resolved. Basically I've been dismissed because they don't want to deal with anything that has an issue and they've already gotten their money so that's what you call Service after the sale. I would definitely not recommend this dealership to purchase a vehicle. Not after the service I have received after paying cash for van there.

Highly recommend! I was looking for a used electric vehicle and Grant had the only used Fiat 500e…read morein Indiana! My wife and I took the vehicle for a test drive, and the vehicle was in impeccable condition. The car included all of the accessories as well (from floor mats to GPS to, most important, the 120v charger). We purchased the car an hour later. Grant is personable and knowledgeable about electric vehicles. Moreover he was super friendly over text as my wife and I made plans to drive out to Muncie. Plainly stated he's a real person who treats the customer well. I wish him the best as he grows his business.

The Owner Grant is one of the most knowledgable and patient car dealers I've ever met. He has years…read moreof experience and he helped me maximize my budget for the perfect family car.

The promise of driving away in a nicer, newer car continues to be given only to a select few. I am…read morea REPEAT customer with REPEAT bad experiences. (yes, shame on me for returning.) I finally went in under the guise of getting all this help, new programs to help me get into a better payment, etc. I hate having my time wasted and wasting other people's time. I told them from the start there was no point in coming in but they push and push and push and promise that they have all these incentives one could qualify for in order to get top dollar for my trade (on top of being a GM Legacy potential deal as my dad worked for GM). I bought this car through a customer service repair associate (after a previous terrible experience). Previously, I was able to use my warranties as down payments. Now, Stoops has a new owner and because it isn't the "old Stoops" I could only get cash back after my trade in. I couldn't use that same cash back toward a down payment meaning my payment would still be sky high. This is ridiculous and I am highly upset. I was told my credit was fine and I could be approved but there was nothing they could do about keeping me at a better (or even the same) payment. I also had an email about $7/down. Also false advertising that they like to hit you with in order to get you inside and waste your time.

I have no words for the incredible service I received from Pat Bowen. He made the process so easy,…read moresmooth, and with the kindest soul!!!! I recommend stoops and Pat too anyone!!! He even drove me my car to Georgia!!! My heart has been forever touched from his kindness!!! Go to stoops!!! Also former BSU STUDENT!

ATTENTION FRIENDS!…read more DO NOT BUY A CAR FROM MIDSTATE AUTO IN MUNCIE, IN. I had purchased a 2001 Chrysler Concorde from Midstate AUTO on February 12, 2015. It is in good condition and only 62,000 miles. After driving it 2 weeks a saw that there was an oil leak under the car. After further inspection I found out that someone had put silicone over the cracks on the valve covers. I notified the dealership and after leaving multiple messages and emails the dealership said that they would not help out and fix the problem. As they put it "That's why we sell as is". Now I'm going to have to spend about $200 of my own money and use my own time to fix the problem that Midstate Auto should have fixed in the first place. Please share so that shady dealerships like this one can get out of Muncie and nice respectable dealerships can move in. Would have gotten zero stars if it was able.

One of the most painless auto transactions ever. Was concerned when I heard Martin K had retired '…read morewas happy to see that Ed was still there. Also one top notch service Dept. They have always gone the extra mile, why I've been buying here over 30 years Terry L

I will never be bringing my car back here. They were extremely unorganized (they had me under the…read morewrong name the entire time). They were rude and had no customer service skills. They performed work without authorization and still tried to charge me for it. They never called me to tell me anything about my car. I called them twice and they said they'd call me back. They did call me back, but asked for someone else (the wrong name they had me under) so when I said no, they hung up. I went in and they said my car was done with little to no explanation of what was wrong. Also, there was almost no gas in my car when I got it back when it was half full.

WORST SERVICE EVER! Never get a call back when told I would, Didn't put my breaks on right the…read morefirst or SECOND TIME,, never put the customer first! Bought my car from there and will pay it off soon but will not get another or refer anyone due to their unprofessional ways! My car needed two flex pipes to be fixed and the lady said "it's a muscle car it's suppose to sound that way" JUST TO GET A SALE!! Never let them fix your foreign car, they'll make it worst than what it was and postpone fixing it because "they have better things to do." Your only important when it come to getting the paperwork done then after the sale is final they don't want to hear anything else from your mouth!

From the owner: Used Auto Salesread more

I've purchased many cars in my life and this experience was the fine cream topping. I began a…read moresearch for a C6 Corvette Z06 almost a year ago. Doing research and going to different parts of the country to find the right one. Along the way I found some shady dealerships, and sales people that had no clue, and cars that were not up to my standards. Yes there were also good people and dealerships too, sometimes you just can't agree on a deal. Then I came across Ryan's Auto Sales. On their site there was a beautiful Z06 for sale, of course I still needed to see this car in person. Before investing time and effort I read the reviews and they were ALL positive, so I decided to contact them. A couple hours later Ryan the owner calls me, we discuss the car and setup a time for me to go check it out. Next I make my way to Muncie, IN. The car was outside waiting for me, Ryan allowed me to inspect it and answered all my questions and concerns, we take it out for a test drive and WOW!!! I pulled the trigger and bought the car. I could've been in and outta there in under 30 minutes but Ryan and I hit it off talking about cars and all sorts of other topics, felt like I was talking to a lifelong friend. He helped me do a quick photo shoot of the car, so I could send pics to family and friends back home. After yapping well past his closing time, and keeping him away from dinner at his home we said our goodbyes. I can't say enough good things about Ryan and his staff. I would highly recommend his dealership if you are looking for a quality Corvette or any car he may have. I feel like I have a new friend in Muncie, IN

We purchased a used car from Ryan and we couldn't be happier with the service he provided, the car…read morewe bought, or the price we paid. Great doing business with him! We will return when we need another car.

Do not buy from this dealership!!! Read all reviews!!! Cars do not run soon after buying. They…read morewill lie to you and will not help after they screw you!

If I could give this company 0 stars, I would. We bought a vehicle from them and before doing so,…read moreasked for certain things (knobs for the radio, carpets for the car because they didn't have any, a navigation disc and an extra key and remote because it only came with one). They said they would do all of that for us. After purchasing the car, my husband put gas in it and it wouldn't start. We told them about that and the power steering issue. They said they would fix it. Mind you, we also bought a warranty plan through them for $660. Come to find out, the water pump and power steering need replaced. Warranty does cover it but they only paid $249 for the warranty. When I called them about this, they said that they up-charge the cost of the warranty in case they need to fix something. They did get us the $2 knobs and a burnt navigation disc that didn't work and completely wiped out the radio and it had be reset. No carpets and they told me that they would have never told me they would pay for an extra key and remote and asked if I had it in writing. No, I didn't, because I took their word for it. Ron, the owner doesn't stand by his word and I would never send someone to him again.

KIA of Muncie is 5 stars!' The Sales Team. caring, understanding, working with your budget and full…read moredisclosure. The Service team is the same. Always informed about the service and cost. Never pushy, they are our favorite dealership.

Andrea Taylor and Cheyenne Fordyce collaborated to deliver right to our door the last few items we…read moreaccidentally left behind in our trade-in. This was a great example of the service and courtesy afforded my wife and me throughout our car buying experience. Even though it's about an hour drive from our home to Kia of Muncie, the dedication to excellent customer service causes me to plan to take our Sportage Hybrid to the dealership for future service. Cheyenne was so good to work with through the sales and delivery process. I recommend him to anybody looking to buy a new Kia.