If I could give less of a review I would. This company does not care about customers or any new…read morebusiness. I called to request an appointment with this company to come service my furnace because I didn't have any heat. This call was made at 9am. They told me they would come to my home "after lunch", no real time was given. After what I deemed to be a significant time "after lunch" (2:30pm) I called the company to see about a time frame of arrival for my service. I was then told the repair person was stuck on another job and the secretary would call me back with a time frame for his arrival. I never received a call back after this correspondence and have not since. This tells me this company not only doesn't care about its potential customers, but also that they don't care about the three year old who lives in a home without any heat. If I would have been informed much earlier in the day that no one was going to show up for my service I could have called another repair company and had my heat fixed. Instead this business chose to waste my time and compromise the health of my child. I would not recommend them to anyone.

From the owner: Expert HVAC Services, Including Heating, Cooling and Air Purification Services…read more Products: Boilers, Furnaces, Air Conditioners, Humidifiers, Thermostats. Services: Heat Pump, Boilers, Heating and Cooling Installation and Repairs, Geothermal Groundloops, Electrical Services, New Construction, Custom Sheet Metal, Air Duct Cleaning, Available Saturday and Sunday by Appointment Only. Brands: Carrier.

Bates installed a new furnace/air conditioner in my home a few weeks ago. The job was done quickly…read moreand economically in one working day. They responded within an hour after a minor issue arose. Highly recommend!!

Solid outfit here. Locally owned and operated and it shows, Matt came by today to look at my AC…read moreunit, highly knowledgeable and honest, he's 3rd generation packed with experience. Their quote for a new AC unit was right on par with the other company I had out yesterday as well. Give these guys a shot.

Started out good, but made me pay upfront for parts which he had to order and has never came and…read morecompleted the job over a month later. He has stopped responding to any phone calls and text messages and I'm out the money for the part. I had to get someone else to come and fix the problem which wasn't even the issue. SINGLE WOMEN beware as he will take advantage and steal your money.

I was quoted $85 an hour for an inspection, 1-2 hour window. An hour and a half of work was…read moreactually $390. I was not told upfront that there would be extras and that quoted amount wasn't correct. I am not very pleased. The person who came was wonderful and very helpful in explaining but the hidden costs negate that.

Best experience I have ever had with HVAC. They are very knowledgeable and professional. I would…read morerecommend them to anyone in the area.

Very Professional company rooted with integrity. 10/10 would use every time with any heating and…read morecooling needs

This morning I walked into the kitchen and discovered that water was leaking from under the kitchen…read moresink. Within two hours Commercial Service had a plumber at our house. He discovered two sources of the leaking water, fixed one immediately and restored water supply to the rest of our house. He recommended a new kitchen faucet to replace ours, which was part of the problem, checked local availability and I was able to pick it up on my way home from a medical appointment. Soon after I got home, another Commercial Service plumber arrived, installed the faucet and double checked to make sure that the dishwasher wasn't part of the problem. Before the second plumber arrived, the first plumber had contacted a mitigation company and they sent a rep to evaluate the situation. By the middle of the afternoon they began the work of drying out the areas that had been affected by the leak. The scheduler at Commercial Service was very kind and did all he could to orchestrate this much appreciated help. We are very satisfied and very grateful!

Speed of service was amazing. Technician listened to our concerns and fixed the issueread more

We called Edwards on a Monday. They said someone would be out Tuesday between 9am and 1pm. BY 2:30…read moreno one had shown up or called. Around 4:30 we contacted them only to find out they got held up on another job and someone will be here on Wednesday between 9am and 11am. After setting there all day the day before the second TECH shows up on time, walks in and askes the problem. Our unit needs three things but the main one is the blower will not restart unless I am there to spin it and get it going. He looks at the heater, takes a picture of the door with the make and serial number on it and says I will have to check on parts and get back with you. That was 2 WEEKS AND THREE DAYS AGO! To this day I still haven't heard back from them, and my blower runs 24 hours a day because if it goes off there will be no heat. The other parts I would have been fine waiting on but how hard is it to come up with a blower, really? Thats the business they are in. Maybe it wasn't a big enough job to waste their time. I do not recommend them.

In early 2013, one of our HVAC units was not working well. We paid someone to 'diagnose' it, and…read morethey said, "This thing is over 20 years old. Here's a quote for a new one." The prospect of spending $5000 reminded us that we had a home warranty that came with the house. Warranty company sent Edwards out. They removed excessive refrigerant, as someone else had overfilled it. A few months later they also replaced a control board. After those two inexpensive repairs, the unit ran perfectly despite never having been serviced at all until the fall of 2017 (almost 5 full years after company #1 told us the unit wasn't worth fixing). When the unit stopped working again this fall we unfortunately could not remember "Edwards." We called 2 other companies in the fall. Both charged us heavily for diagnostics and ended up telling us that the problems were too significant to bother fixing the unit and instead of clear diagnostics gave us quotes for brand new systems. (These were both companies with great online reputations.) The two companies gave us two very different diagnoses, neither of which made sense to me from a common sense perspective, and I had the feeling they either didn't know what they were doing or were just trying to upsell us. We used a space heater all winter. I tripped the breaker who knows how many times by turning on a hair dryer while running a space heater in the bathroom. Last week I was going through some old stuff and found a receipt from 2013 when Edwards came out. I called. Less than 2 business days later, the unit is running perfectly after Adam Evans found 3 leaky valves and put refrigerant in it! I can't thank you all enough for your honest business practices. Thank you, thank you, thank you. Thanks to Courtney for all the calls. Thank you Adam Evans! You are clearly very good at what you do. For everyone - If you have an older unit that is not working, and you call someone and they are not able to give you a price for a repair, they did not successfully diagnose your problem. When Edwards comes, they say, "This is what's wrong and this is what it will cost to fix it." If Edwards recommends a new unit, I will trust it's time. Adam told us today that despite it's age, the unit has apparently not been run hard and should still have some life in it. That makes sense. It's a full size heat pump that services approximately 300 square feet. Yet another senseless upsell that someone fell for when they put the addition on our house! And that's another thing. Both of the companies we called in the fall told me "no, there's not a more economical way to heat this area." Made zero sense to me. A $40 space heater worked fine on the coldest nights this winter. Only downside was not being able to leave it on when we weren't home and coming home to that super cold room and bathroom. When Adam from Edwards was at our house today, before he knew what was wrong with the unit, he said if we needed to replace it, he would recommend a smaller system. I am truly shocked by how poor HVAC service in this area other than Edwards has been for us. Amazed. And sadly, people will never know this if they just go along with the recommendations to replace a perfectly decent unit. We would not have thought to question the shady process used on us 3 times if not for the initial realization that we had a home warranty after we almost bought a new unit to replace a perfectly fine one. Please use Edwards. They are honest people, perhaps the only ones in our area from what we can tell, and if they wanted to, they could do just as well, or perhaps even better, by upselling everyone they can. We need them.

Thank you Mr. Koontz for repairing my air conditioner! I was told by Mr Quick that I needed to…read morereplace my unit and it would cost between 12,000-15,000. Wow! Know way could I do that. So thankful I found Stanford Heating & Cooling located in Bloomfield,Indiana. I felt I hit the jackpot! Mr. Koontz came out put a contuctor on and had it up and running in less than an hour. He's been in business for over 30 years very trustworthy. Only cost me 130.00. Call Stanford first, will save you 1,000s of dollars.

From the owner: Stanford Heating & Cooling has been proudly serving the Bloomfield Indiana and surrounding areas…read moresince 1999. We specialize in heating and air conditioning installation, maintenance and safety inspections. With 24/7 emergency support available, you know you can count on us for all of your HVAC service needs. Call today and ask about our free estimates on replacement equipment!