UNETHICAL, RUDE, PREDATOR... This company also owns Guardian Towing. I understand there is a need to manage parking, but Guardian Towing preys on college students. They violate fairness and integrity. My son started college this fall and lives off campus in student approved housing. He was given a parking pass that he stuck on his gas cap. Tuesday morning he notice a boot on his tire on the side the sticker was placed. He called Guardian and they apologized and said they did not see the pass but would still have to charge him $60 to remove the boot. My son paid the fee because he had to go to work that afternoon and did not want to be late. He then went to the Apartment Manager and the credited him $25 and said there is nothing they could do. My husband and I called the Apartment Manager and again she said there is nothing she could do. So, we called Guardian and they said they did not see the parking pass and that it was in the wrong place so we would have to eat the cost. This is an UNETHICAL way to run a business. Some of these kids are trying to put themselves through school to make something of themselves and you have a business like Guardian who prey on them. I could have understood if there was no pass anywhere, but our son did have a parking pass on the vehicle, parked legally at his apartment in his parking spot. City of Rexburg should fine business for running shady business and preying on college students. Shame on the College Approved Apartment complex for not taking care of the students. If this apartment complex does not make it right, then there will be a complaint against them as well and we will move our son to another apartment at the end of this semester. We will make sure that anyone we know will know of the shady business practices of not only Guardian but this apartment complex. read more

Beware. Horrible customer service. Very condescending and will do nothing to resolve your concern. It is their way or the highway. They also like to harass and intimidate BYU-I students with their practice of predatory booting. Google it. Its all over the news. They even boot service vehicles. Who made them gods of the parking law? Where is the recourse? Where are the checks and balances? It's companies like this, the landlords and city council members that are in collusion and treat the students like rats because they can get away with it and break state law. Ironically, it is the students that sustains their economy and at the same time they don't care one iota about them. They see them as low lifes and minorities because they have no voting power, representation and/or legal power. read more

What an absolute bag of dog crap business Darren Helm runs. The guy apparently has no real life skills so he prays on students by booting their cars and making them pay $100 to get the boot removed. Granted parking is an issue, but the guy literally counts the seconds until parking passes are required then runs as fast as he can to boot any students who haven't gotten their parking passes yet. Only the absolute filth of the earth would do that. And he sleeps at night by telling people he "helps" with parking issues. He's not helping anything. He's a low life predator. Don't use his towing service or buy from Darren Helm trailer sales. read more

Man I'd leave negative stars if I could, businesses like this shouldn't exist, just the worst business I've ever seen, terrible in every way. If i could make anyone go out of business and struggle it'd be you, what a disgusting life you must live read more

Yeah, yall suck in every imaginable way, you are such money sucking grubby people, its gross and sad, what a pathetic business I wish yall could lose your business but yeah whatever have a great night read more

Worst company ever, not understanding selfish and terrible at their jobs, unfriendly and just terrible company and business, literally are half the reason everyone hates rexburg read more